Sterling Village in Sterling, MA

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Sterling Village in Sterling, MA

Sterling Village is a nursing home community in Sterling, MA.

Information last verified:

18 Dana Hill Road, Sterling, MA 01564

For more information about senior living options: (866) 208-4318

3.7 from 35 reviews
5 stars
20
4 stars
2
3 stars
3
2 stars
1
1 stars
9

Overall Review of Sterling Village

common 13 reviews mention this

Compassion and staff teamwork

Many residents and families describe staff who are compassionate and treat residents with dignity.

A large share of reviewers praise the care they saw from nurses, CNAs, therapists, and even administrative staff, describing kindness, dignity, and responsiveness. Several reviews also call out day-to-day professionalism across departments, including therapy and dining staff. A smaller set of reviews contradict that picture, describing rude behavior or neglect, but the majority of mentions remain strongly positive.

differentiator 5 reviews mention this

Physical and occupational therapy focus

Physical and occupational therapy are consistently singled out as strong points.

Multiple reviewers describe a therapy team that pushes progress while still treating residents well, with specific praise for both physical and occupational therapy. Families mention excellent therapy experiences during rehab and medication adjustment, and one review says the only part they truly liked was therapy. Others also highlight that therapy support is a reason they would return or recommend the community for rehab care.

common 6 reviews mention this

Food draws mixed reactions

Dining is offered restaurant-style, and reviews range from good to very disappointing.

Several reviews describe the food as good or even excellent, with at least one family noting meals weren’t too bad during a stay. Others report serious concerns, including food arriving cold or served without adequate attention, and complaints about limited choices and meals not being hot. The community also offers restaurant-style dining, which aligns with the positive dining experiences some residents reported.

common 7 reviews mention this

Clean facility and maintained grounds

Reviews frequently mention the facility is clean and the grounds are well kept.

Many reviewers point to cleanliness on arrival and during the stay, including comments about no unpleasant odors and an immaculate environment. There are also remarks about well-maintained grounds and a generally tidy, well-presented setting. Even among critical reviews, some mention the building’s appearance positively, which suggests the environment stands out even when care quality is disputed.

caveat 8 reviews mention this

Care can fall short at times

A recurring concern is that basic care and communication can be inconsistent.

Several reviews describe issues with care quality, including residents not being bathed regularly, difficulty getting help with eating, and medication or diagnosis confusion. Other concerns include being left in a soiled bed, delayed responses to pain needs, and families not receiving updates or being involved in decisions. In the most severe accounts, reviewers describe serious neglect-related outcomes and call for families to avoid the community.

caveat 3 reviews mention this

Waits during busy periods

Some residents describe longer waits when staffing feels stretched.

A few reviews point to staffing pressure and longer waits for getting needs met, including delays for pain medication. One review also describes a sense of being understaffed that affected response times. While other reviewers say staff are helpful, these accounts suggest timing and coverage can be a weak spot at certain times.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

  • 143 resident community capacity 143 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Worcester Regional (11 miles away) Worcester Regional (11 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Restaurants

  • Rota Spring Ice Cream (3.5 miles)
  • O'Connor's Restaurant & Bar (5.2 miles)
  • Paisanos Pizza & Spirits (7.6 miles)
  • Tc Landos Sub Pizzeria (8.1 miles)
  • Wendy's (8.1 miles)
  • Brady's (8.2 miles)
  • Chick-Fil-A (8.4 miles)

Pharmacies

  • Walmart Pharmacy (3.9 miles)
  • CVS Pharmacy (4.5 miles)
  • Walgreens (5.3 miles)
  • CVS Pharmacy (5.7 miles)
  • Walgreens (5.8 miles)
  • Rite Aid (5.9 miles)
  • CVS Pharmacy (7.7 miles)

Physicians

  • West Boylston Family Medicine (5 miles)
  • HB Eye Care Center (5 miles)
  • Dr Baker (5.2 miles)
  • Clinton Hospital (5.5 miles)
  • Umass Memorial (5.5 miles)
  • Family Practice Assoc (6.6 miles)
  • Reliant Medical Group (6.8 miles)

Parks

  • Wachusett Meadow Wildlife Sanctuary (6.3 miles)
  • Acre Playground (6.3 miles)
  • Wachusett Mountain State Reservation (7 miles)
  • Barrett Park (7.7 miles)
  • Green Hill Park (9 miles)
  • BB Kidz Klub (9.5 miles)

Cafes

  • Central Cup (6.7 miles)
  • Panera Bread (8.2 miles)
  • Panera Bread (8.7 miles)
  • Bean Counter (8.9 miles)
  • Starbucks (9.1 miles)
  • Fuel America (9.3 miles)

Places of Worship

  • Our Lady of The Rosary Rectory & Main Number (6.9 miles)
  • Pilgrim Congregational Church (8.2 miles)
  • Congregation Agudat Achim (9 miles)

Theaters

  • Entertainment Cinemas (8.7 miles)

Hospitals

  • Neurology Of Central Massachusetts (9.1 miles)
  • Worcester Recovery Center And Hospital (9.2 miles)
  • Leominster Hospital Emergency (9.2 miles)
  • U Mass Hospital (9.3 miles)
  • UMass ACC (9.5 miles)
  • UMass Interventional Radiology (9.5 miles)

Frequently Asked Questions

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