Holden Rehabilitation & Nursing Center

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  • Interior

    A joyful moment shared between an elderly person in a wheelchair and a friendly dog, surrounded by decorations.

  • Building

    Front entrance of a building with prominent columns and a covered porch.

  • Architecture

    A modern architectural building with a welcoming entrance and landscaped surroundings.

  • Bedroom

    A bright and clean hospital patient room featuring a bed, furniture, and a window.

  • Windows

    A view of a hospital room from the corridor, showcasing a patient bed and natural light coming through the window.

  • Landscaping

    A modern building set against a cloudy sky.

  • Lighting

    A spacious and elegantly designed lobby featuring a chandelier, seating area, and decorative floral arrangement.

  • Outdoor

    An ambulance parked at the entrance of a hospital, ready for emergency medical services.

  • Bathroom

    A clean and modern bathroom featuring a shower and sink, designed for accessibility.

Holden Rehabilitation & Nursing Center

32 Mayo Road, Holden, MA 01520

For more information about senior living options: (844) 490-3973

3.6 from 40 reviews
5 stars
24
4 stars
1
3 stars
2
2 stars
2
1 stars
11

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    Overall Review of Holden Rehabilitation & Nursing Center

    Pros

    • pro The Holden Rehab staff were attentive and caring.
    • pro Sherika served as a dedicated primary aide who provided exceptional care.
    • pro The nurses were wonderful and the therapy team helped the patient regain strength.
    • pro Sue and her rehab team helped the patient become strong enough to return home.
    • pro The facility is bright, clean, and welcoming with a pleasant environment.
    • pro The hospice suite offered was spotless, spacious, and quiet with amenities.
    • pro The doctors and nurse practitioners were amazing.
    • pro The activities program was impressive and residents were socially engaged.

    Cons

    • pro This place is the worst place to send your family member.
    • pro The staff is negligent.
    • pro The reviewer's mother suffered repeated UTIs due to lack of cleaning by staff, leading to ER visits.
    • pro The reviewer's mother was rushed to the hospital and died shortly after.
    • pro A suction machine belonging to the reviewer's mother was stolen from her room, with staff threatening, ridiculing, lying to, and ignoring requests to return it.
    • pro Staff left the reviewer's mother unattended for up to 12 hours at a time, with no response to call lights.
    • pro Multiple staff were seen sleeping or texting at their stations instead of helping patients.
    • pro The unit supervisor and facility director dismissed the family's concerns and refused to address issues.

    Review

    Holden Rehabilitation and Skilled Nursing Center draws a wide spectrum of experiences from the people who pass through its doors. For every visit, there are stories of care that felt personal and attentive, mixed with accounts that raise concerns about safety, responsiveness, and dignity. One patient's early experience began with a difficult recovery - an April admission after a broken leg and surgery - and the overall impression was that the staff and the environment could be a true lifeline when everything is working well.

    Several reviews emphasize the human side of Holden's care. A patient who spent about five weeks there after surgery singled out a specific aide, Sherika (spelled Sherika in one place and Sharika in another), calling her a "primary aide" whose help made a critical difference. The writer praised the entire nursing team and especially Sue and the rehab team, noting that the staff helped them regain strength enough to go home. The sentiment echoed across multiple accounts is that when the people on the floor are engaged, the care feels thorough and compassionate, and that feeling of being supported goes a long way toward healing. Cleanliness and a friendly environment also come up repeatedly as factors that helped make the stay tolerable and even reassuring.

    Beyond the personal connections, Holden Rehab is described as a facility that can offer bright spaces, clean rooms, and a sense of order that families notice from the moment they walk in. One reviewer highlighted that the building looked and smelled fresh, with a hospice suite that was "immediate yes" for a family member in need of such care. This same reviewer noted that the suite was spotless, spacious, quiet, and equipped with windows, a stand-up closet, and a big bathroom - details that matter greatly to families managing end-of-life or long-term comfort needs. The overall vibe in many parts of Holden is that the environment can be conducive to recovery when the team is aligned and attentive, and the majority of staff are described as amazing and dedicated.

    Several accounts go beyond daily nursing and therapy, praising the rehabilitation and social programs that support ongoing recovery. In one patient's words, the nurses were "fantastic," and the physical therapy team helped them regain strength so they could return home. Therapists mentioned include Sue Barakian, Joyce, Deb, and Elong, with Vinnie the CNT and Donald also cited as helpful. The activities staff is highlighted as well, with residents repeatedly described as staying socially engaged, enjoying group activities, and even receiving weekly manicures. For families evaluating whether Holden offers meaningful, well-rounded care, these elements - professional therapy, accessible nursing support, and an active social calendar - stand out as strengths.

    The most balanced reviews acknowledge that Holden Rehab is not perfect and that the quality of care can vary by staff and moment in time. One family tour of the facility contrasted the highlights with the realities of long-term care, noting that while most staff were amazing, a few RN/CNA team members lacked compassion in certain interactions. Management responses were appreciated in that case, with concerns being addressed and actions taken to improve care. The message to families is clear: advocate for your loved ones, communicate concerns promptly, and monitor day-to-day needs, because accountability and responsiveness can determine the overall experience.

    Of course, the spectrum of experience includes stark warnings. A particularly intense review titled Holden Rehab as "THE WORST place to send your family member" details a troubling sequence of events: repeated UTIs linked to what the author described as a lack of cleaning, frequent ER visits, and a devastating outcome that included the patient's death around Christmas after a hospitalization over the fall. The account goes on to allege that a suction machine was stolen from the room and not returned, with accusations of deception and threats when questions were raised. The reviewer claimed days of being left unattended, call lights ignored, staff sleeping on the job, and even staff hiding in corners while residents faced ongoing needs. The critique ends with a strong admonition to avoid the facility for serious medical or restorative care. It is a jarring portrayal that underscores how vital consistent, compassionate care is to families when a loved one's health is fragile.

    Other reviews add to the mixed picture by focusing on ongoing, real-time concerns. A current caregiver described the experience of having a loved one in Holden Rehab and shared frustration with issues like restrooms during illness, misplaced or missing laundry, and delays or dismissiveness around routine medications. The writer stresses the importance of advocacy and transparency, recognizing that while the facility can provide good care in many situations, lapses can happen that leave families unsettled and anxious about their loved one's safety.

    Yet even amid those concerns, some patients reflect positively on the enduring, long-term relationship they've built with Holden Rehab. One person who has been a patient for years noted consistent gratitude for the nurses (especially a nurse named Josephine) and the therapists who helped them along the way. The writer also called out team members by name - people who were kind, accessible, and able to coordinate care in a way that felt seamless. Plans to continue home health and visiting nurse services underscore a hopeful outlook: Holden can be a bridge to ongoing recovery, even if the path requires careful navigation of the facility's strengths and weaknesses.

    Other testimonials circle back to intergenerational confidence in Holden. A grandmother's caregivers described a positive rehabilitation experience after a fall, with clean facilities, a private room, responsive staff, and active social engagement that kept her connected to others. The social activities schedule impressed the family, and even small touches - like friendly conversations at the table with other residents - helped create a sense of community and belonging. In this narrative, Holden Rehab isn't just a place to recover, but a space where patients can maintain dignity, stay engaged, and feel valued by staff.

    In sum, Holden Rehabilitation and Skilled Nursing Center emerges as a facility of contrasts - of warmth and professional prowess on one hand, and serious, sometimes heartbreaking, complaints on the other. For many families, the experience hinges on the consistency of the care team, the accessibility of nursing and therapy, and the facility's ability to respond promptly to concerns. The reviews collectively suggest that Holden has the capacity to deliver excellent, compassionate care that enables recovery, comfort, and connection. They also remind prospective families to stay vigilant, to advocate for loved ones, and to weigh both the bright days and the tough ones when considering this center for rehabilitation, long-term care, or hospice-related needs.

    Features

    Housing

    • 123 resident community capacity 123 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Worcester Regional (6 miles away) Worcester Regional (6 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Holden Rehabilitation & Nursing Center is a premier assisted living community located in Holden, MA. Our community offers a wide range of amenities and care services to ensure our residents' comfort, convenience, and well-being.

    Our amenities include a beauty salon for personal grooming needs, cable or satellite TV in each resident's room for entertainment, community operated transportation for easy mobility, a computer center for staying connected with loved ones, a spacious dining room for enjoying delicious meals together, a fitness room to promote an active lifestyle, fully furnished rooms for immediate move-in, a gaming room for recreational activities, and a beautiful garden for outdoor relaxation.

    We also provide housekeeping services to maintain cleanliness and tidiness, kitchenettes in each resident's room for added convenience, move-in coordination to assist with the transition process, outdoor spaces for fresh air and nature views, private bathrooms in each room for privacy and independence, restaurant-style dining experience with specially catered meals to accommodate dietary restrictions, a small library for reading enthusiasts, telephone service to stay connected with friends and family members.

    In addition to these amenities, we offer non-medical transportation arrangements as well as transportation services to doctors' appointments. Our wellness center provides comprehensive care services including 24-hour call system and supervision for round-the-clock assistance when needed. Our trained staff assists residents with activities of daily living such as bathing and dressing. We also specialize in diabetes diets and cater to special dietary restrictions.

    Residents can enjoy various activities including concierge services that cater to individual preferences and requests. We offer fitness programs tailored to meet different mobility levels. Planned day trips allow residents to explore nearby attractions. Resident-run activities encourage socialization among peers while scheduled daily activities ensure there is always something exciting happening.

    Located conveniently near cafes, pharmacies, physicians' offices,and places of worship; our assisted living community provides easy access to essential services within close proximity.

    At Holden Rehabilitation & Nursing Center in Holden MA; we strive to provide a warm and welcoming environment where residents can enjoy a comfortable and fulfilling lifestyle, receiving the care they need while maintaining their independence and enjoying an active social life.

    Nearby Places of Interest

    Physicians

    • Dr Baker (0.2 miles)
    • West Boylston Family Medicine (2.8 miles)
    • HB Eye Care Center (2.8 miles)
    • Mass Lung & Allergy (3.6 miles)
    • Lake View Court (3.7 miles)
    • Saint Vincent Medical Group (3.7 miles)
    • Fallon Clinic (4.5 miles)

    Pharmacies

    • Walgreens (0.3 miles)
    • CVS Pharmacy (3.4 miles)
    • Walgreens (3.4 miles)
    • Walmart Pharmacy (3.7 miles)
    • Walgreens (5.4 miles)
    • CVS Pharmacy (5.4 miles)
    • CVS Pharmacy (5.4 miles)

    Restaurants

    • O'Connor's Restaurant & Bar (3.5 miles)
    • Chick-Fil-A (4.7 miles)
    • McDonald's (4.9 miles)
    • Chipotle Mexican Grill (5.1 miles)
    • Wendy's (5.4 miles)
    • The Boynton (5.8 miles)
    • Nancy Chang (6 miles)

    Places of Worship

    • Our Lady of The Rosary Rectory & Main Number (3.9 miles)
    • St Spyridon Cathedral Special Events Committee (5.9 miles)
    • St Andrew the Apostle Mission (6.7 miles)

    Cafes

    • Panera Bread (4.6 miles)
    • Bean Counter (5.2 miles)
    • Fuel America (5.6 miles)
    • NU Cafe (6 miles)
    • Starbucks (6.3 miles)
    • Fuel America (6.5 miles)
    • In House Coffee (6.6 miles)

    Parks

    • Elm Park (5.7 miles)
    • Green Hill Park (5.8 miles)
    • Beaver Brook Park (6.2 miles)

    Hospitals

    • UMass Interventional Radiology (6 miles)
    • Nahtm (6.1 miles)
    • Worcester Recovery Center And Hospital (6.4 miles)
    • St Vincent Hospital (6.4 miles)
    • Saint Vincent Hospital (6.4 miles)
    • U Mass Hospital (6.8 miles)
    • UMass ACC (6.8 miles)

    Transportation

    • Webster Square Station (7.2 miles)

    Frequently Asked Questions

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