Charlwell House
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305 Walpole Street, Norwood, MA 02062
For more information about senior living options: (844) 490-3973
The facility is praised for its cleanliness and the staff's commitment to maintaining a pleasant environment for residents. Family members express gratitude for the attentive and professional care their loved ones receive, highlighting staff members who go above and beyond. Many residents enjoy a variety of activities that keep them engaged and entertained, fostering a sense of community. Several reviews mention improvements in residents' health and mobility as a result of effective therapy and rehabilitation programs. The dining experience has been described positively, with some noting the enhancements made to food quality during recent management changes. Families appreciate the transparent communication from staff regarding their loved ones' well-being and care procedures. Residents feel treated like family, contributing to a warm, home-like atmosphere within the facility.
The facility has serious staffing issues, especially during after-hours, leading to inadequate personal care for residents. There are complaints about the quality of food being poor, cold, and lacking in nutrition. Residents do not receive regular showers or baths as part of their care routine. The facility is described as old and outdated, with significant cleanliness and maintenance problems. Staff members are reported to be unprofessional and often disengaged from the residents' needs. There are allegations of medication errors and a lack of proper infectious control measures. Multiple reviewers experienced difficulty with billing issues that remained unresolved for extended periods. Personal grooming for residents is frequently neglected, leaving them unshaven and unwashed. Several reviews mention a general atmosphere of neglect and dissatisfaction among families regarding staff attitudes and commitment to care.Charlwell House has garnered a mixed bag of reviews from families with loved ones residing at the facility, showcasing a stark contrast between sincere appreciation and profound dissatisfaction regarding care and services rendered. While some families express immense gratitude for the compassionate staff and the benefits their loved ones receive, others highlight grave concerns about the quality of care, hygiene standards, and overall facilities.
Several reviewers commend Charlwell House for its friendly and professional staff who seemingly treat residents like family. One family shared that their mother has been living at Charlwell for several years and is incredibly happy with her environment. They appreciate the little touches that make her feel at home, such as thoughtful meal presentation with flowers on plates. Another reviewer praised the support offered to their father, noting how he received appropriate medical attention that improved his health condition significantly. Such sentiments illustrate a level of care that resonates positively with some families who feel reassured about their loved ones’ well-being in a challenging time.
Conversely, multiple complaints paint a grim picture of inadequate staffing during critical hours, leading to lapses in personal hygiene for residents. Concerns have arisen around basic amenities such as showers being irregularly provided or even suggested. Discontent also surrounds the food served—many describe it as unappetizing and lacking in nutritional value—and some felt physical activity options were limited or nonexistent after certain hours. These problems highlight systemic issues within the facility that require urgent attention to improve residents' day-to-day experiences.
Compounding these criticisms are reports of poor sanitary conditions within the facility itself. Reviewers have described incidents involving cleanliness failures – one specifically noted issues like feces being left unattended in common areas – which raises questions about infection control protocols that should be strictly followed in any healthcare setting. The infrastructure is also called into question; outdated equipment and electrical issues have led some to conclude that Charlwell House is in dire need of renovation to ensure safety and comfort for residents.
An alarming account was given by an individual who claimed they received negligent treatment related to their feeding tube management during their short stay at Charlwell House. This review suggests severe shortcomings not only in caregiving but also in handling specialized medical equipment essential for proper resident care. It serves as a warning sign for potential patients needing similar assistance, indicating they may not receive adequate support from staff trained to handle complex medical needs.
While some reviewers find solace knowing that compassionate caregivers are available when needed most, others report feelings of betrayal due to unprofessional conduct exhibited by some staff members who reportedly interact among themselves in ways perceived as disrespectful towards residents. Coupled with billing nightmares recounted by former residents’ families—where improper accounting practices led to significant misunderstandings over payments—the overall sentiment indicates a significant divide between operational execution and familial expectations regarding elder care.
In summary, while Charlwell House has positively impacted many individuals through dedicated staff involvement and personalized care efforts, it simultaneously faces substantial challenges regarding staffing levels during off-peak hours, food quality concerns, hygiene issues, maintenance failures within its infrastructure, and serious allegations involving patient neglect of specific health needs. This duality sheds light on both commendable aspects worth celebrating alongside pressing improvements required to create an environment where all residents can thrive comfortably and safely amidst their twilight years.
124 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Gen Edw L Logan International (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Charlwell House in Norwood, MA is a vibrant and inclusive assisted living community that offers an array of amenities and care services to ensure the comfort and well-being of its residents.
The amenities at Charlwell House are designed to cater to the physical, social, and recreational needs of the residents. A beauty salon is available on-site for their convenience, along with cable or satellite TV for entertainment. The community also offers community-operated transportation to help residents get around easily. A computer center allows them to stay connected with loved ones, while a small library provides intellectual stimulation. There is a fitness room for those who wish to engage in physical activities, as well as a gaming room for leisurely pursuits. The outdoor space and garden provide opportunities for relaxation amidst nature.
Residents can enjoy delicious meals served in a restaurant-style dining room with special dietary restrictions taken into consideration. Housekeeping services ensure that their living spaces remain clean and tidy. Move-in coordination is provided to ease the transition process.
Care services at Charlwell House are comprehensive and personalized. A 24-hour call system ensures that assistance is readily available whenever needed. Trained staff members provide activities of daily living assistance, including help with bathing, dressing, and transfers. Medication management ensures that residents receive their medications in a timely manner. Special dietary restrictions are accommodated for those with specific nutritional needs.
Charlwell House strives to create an engaging environment through various activities and programs. Concierge services are available to assist residents in planning outings and trips within the local area. Fitness programs promote physical fitness and overall well-being. Planned day trips allow residents to explore nearby attractions. Resident-run activities encourage social interaction among peers, while scheduled daily activities keep them engaged throughout the day.
Charlwell House benefits from its convenient location, surrounded by cafes, parks, pharmacies, restaurants, transportation options, places of worship, and hospitals nearby.
Overall, Charlwell House offers a comfortable and enriching assisted living community where residents can enjoy the amenities, care services, and activities tailored to their individual needs and preferences.
Charlwell House is located at 305 Walpole Street, Norwood, MA 02062 in Norfolk County, Massachusetts
Charlwell House on seniors.fyi includes 9 photos including images showing interior, decor, building, tree, landscaping, exterior, urban, flag, and more.
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Interior
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Indoor Plants
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Coffee Station
