Charlwell House in Norwood, MA
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305 Walpole Street, Norwood, MA 02062
For more information about senior living options: (844) 490-3973
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They are very knowledgeable, friendly, and attentive. Jamie Carr is kind and professional, ensuring everything runs smoothly. The facility is pristine, clean, and welcoming. The staff are warm, friendly, and attentive to residents. The administration listens to concerns and addresses them. The recreation department offers daily activities that help residents interact and have fun. Nursing care is helpful in addressing medical needs and ensuring safety. The therapy program is top-notch. The Director of Nursing is compassionate, knowledgeable, and reliable. Don is amazing. The staff go above and beyond to care for residents. The facility is wonderful, with kind, professional, and attentive staff.
They describe Charlwell as one of the worst places in Massachusetts and say it should be shut down. They state that call bells go unanswered for long periods, especially on third shift. They report mice and other pests (rats) infesting the facility. They claim the environment is dirty with urine smells, moldy beds, and infrequent cleaning that led to bedsores. They allege residents often go without pain medication or timely medical attention, with serious consequences. They say staff are rude, uncaring, and unresponsive to family concerns, with administrators who ghost calls. They complain the food is cold, inedible, and not prepared according to dietary needs. They report theft or loss of belongings by staff and significant billing and communication problems.Charlwell House in Norwood is best suited for families seeking a rehab-forward environment where hands-on staff, an accessible leadership team, and a homey atmosphere translate into real, tangible progress for short-term stays aimed at returning loved ones home. The strongest positives center on the therapy program and the people delivering care: attentive nurses and therapists, a responsive administrator, and an activities team that keeps residents engaged. For families prioritizing visible rehabilitation gains, consistent encouragement, and straightforward avenues to discuss concerns with management, Charlwell provides a practical, outcomes-oriented option that can make a meaningful difference in a resident's functional trajectory.
That said, alternatives deserve consideration for several reasons. Some families encounter ongoing questions about safety, cleanliness, and reliability during non-day shifts, and want a facility with a more modern, updated feel. A number of reviews flag persistent issues around staffing levels, call-bell responsiveness, and infection-control practices, especially on weekends or nights. For elders who require very high-touch, around-the-clock supervision, or for those whose priorities include immaculate environmental standards and consistently seamless daily care, other nearby options may offer greater consistency. In short, Charlwell can be a solid fit when rehab-focused care is the primary priority and the right administrative leadership is in place; it is less ideal for families seeking flawless reliability across every facet of 24/7 care.
The core pros - an active rehab program, engaged therapy and nursing staff, and a warm, family-like culture - often offset significant drawbacks, but only when a clear, communicative partnership exists. Numerous residents and family members praise Jamie Carr, the administrator, and Felicia, the director of nursing, for their visibility, accessibility, and genuine care. The campus is described as clean and welcoming, with in-house dining that has improved over time and an expansive rehab gym that supports strength, mobility, and progressive discharge planning. The presence of a strong activities staff and a well-regarded recreation program helps residents stay socially connected, which can be a critical offset to the monotony that plagues some facilities. When these elements align, Charlwell feels less like a clinical institution and more like a manageable, supportive home base for recovery.
Yet a substantial chorus of reviews raises serious red flags that cannot be ignored. Chronic complaints include delayed pain medication, inconsistent CNA coverage, and gaps in basic daily care - sometimes severe enough to impact wound healing and mobility. Odors, infrequent housekeeping, and reports of mice or other pests illuminate infection-control and environmental issues that undermine trust. Communication can break down - families report being sidelined or given insufficient updates - and billing disputes, missing belongings, and staff turnover further erode confidence. Some residents describe unsafe conditions, inadequate supervision, and instances where alarms or emergencies were not promptly addressed. Taken together, these experiences signal that Charlwell's strengths may be unevenly realized and that risk factors exist depending on shift coverage and leadership stability.
On balance, this is a facility that can deliver meaningful rehab and a comforting, home-like environment when the care team is cohesive and responsive. The best course is to assess current leadership stability, tour during multiple shifts, and speak directly with the DON and the therapy staff about discharge planning, pain management, and daily care routines. Verify the exact conditions of the dementia or specialized units, if applicable, and what metrics guide infection control and cleanliness. In parallel, probe the billing process for clarity and timeliness, request a written plan for medication management, and insist on a clearly delineated communication protocol that includes regular family updates. If these elements align, Charlwell remains a strong choice for short-term rehab and transition back home. If not, nearby communities with sunnier safety and consistency records should be prioritized.
124 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Gen Edw L Logan International (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Charlwell House in Norwood, MA is a vibrant and inclusive assisted living community that offers an array of amenities and care services to ensure the comfort and well-being of its residents.
The amenities at Charlwell House are designed to cater to the physical, social, and recreational needs of the residents. A beauty salon is available on-site for their convenience, along with cable or satellite TV for entertainment. The community also offers community-operated transportation to help residents get around easily. A computer center allows them to stay connected with loved ones, while a small library provides intellectual stimulation. There is a fitness room for those who wish to engage in physical activities, as well as a gaming room for leisurely pursuits. The outdoor space and garden provide opportunities for relaxation amidst nature.
Residents can enjoy delicious meals served in a restaurant-style dining room with special dietary restrictions taken into consideration. Housekeeping services ensure that their living spaces remain clean and tidy. Move-in coordination is provided to ease the transition process.
Care services at Charlwell House are comprehensive and personalized. A 24-hour call system ensures that assistance is readily available whenever needed. Trained staff members provide activities of daily living assistance, including help with bathing, dressing, and transfers. Medication management ensures that residents receive their medications in a timely manner. Special dietary restrictions are accommodated for those with specific nutritional needs.
Charlwell House strives to create an engaging environment through various activities and programs. Concierge services are available to assist residents in planning outings and trips within the local area. Fitness programs promote physical fitness and overall well-being. Planned day trips allow residents to explore nearby attractions. Resident-run activities encourage social interaction among peers, while scheduled daily activities keep them engaged throughout the day.
Charlwell House benefits from its convenient location, surrounded by cafes, parks, pharmacies, restaurants, transportation options, places of worship, and hospitals nearby.
Overall, Charlwell House offers a comfortable and enriching assisted living community where residents can enjoy the amenities, care services, and activities tailored to their individual needs and preferences.
Charlwell House is located at 305 Walpole Street, Norwood, MA 02062 in Norfolk County, Massachusetts
Charlwell House on seniors.fyi includes 9 photos including images showing interior, decor, building, tree, landscaping, exterior, urban, flag, and more.
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