Charlwell House

Pros

• The facility is praised for its cleanliness and the staff's commitment to maintaining a pleasant environment for residents.
• Family members express gratitude for the attentive and professional care their loved ones receive, highlighting staff members who go above and beyond.
• Many residents enjoy a variety of activities that keep them engaged and entertained, fostering a sense of community.
• Several reviews mention improvements in residents' health and mobility as a result of effective therapy and rehabilitation programs.
• The dining experience has been described positively, with some noting the enhancements made to food quality during recent management changes.
• Families appreciate the transparent communication from staff regarding their loved ones' well-being and care procedures.
• Residents feel treated like family, contributing to a warm, home-like atmosphere within the facility.

Cons

• The facility has serious staffing issues, especially during after-hours, leading to inadequate personal care for residents.
• There are complaints about the quality of food being poor, cold, and lacking in nutrition.
• Residents do not receive regular showers or baths as part of their care routine.
• The facility is described as old and outdated, with significant cleanliness and maintenance problems.
• Staff members are reported to be unprofessional and often disengaged from the residents' needs.
• There are allegations of medication errors and a lack of proper infectious control measures.
• Multiple reviewers experienced difficulty with billing issues that remained unresolved for extended periods.
• Personal grooming for residents is frequently neglected, leaving them unshaven and unwashed.
• Several reviews mention a general atmosphere of neglect and dissatisfaction among families regarding staff attitudes and commitment to care.

Review

Charlwell House has garnered a mixed bag of reviews from families with loved ones residing at the facility, showcasing a stark contrast between sincere appreciation and profound dissatisfaction regarding care and services rendered. While some families express immense gratitude for the compassionate staff and the benefits their loved ones receive, others highlight grave concerns about the quality of care, hygiene standards, and overall facilities.

Several reviewers commend Charlwell House for its friendly and professional staff who seemingly treat residents like family. One family shared that their mother has been living at Charlwell for several years and is incredibly happy with her environment. They appreciate the little touches that make her feel at home, such as thoughtful meal presentation with flowers on plates. Another reviewer praised the support offered to their father, noting how he received appropriate medical attention that improved his health condition significantly. Such sentiments illustrate a level of care that resonates positively with some families who feel reassured about their loved ones’ well-being in a challenging time.

Conversely, multiple complaints paint a grim picture of inadequate staffing during critical hours, leading to lapses in personal hygiene for residents. Concerns have arisen around basic amenities such as showers being irregularly provided or even suggested. Discontent also surrounds the food served—many describe it as unappetizing and lacking in nutritional value—and some felt physical activity options were limited or nonexistent after certain hours. These problems highlight systemic issues within the facility that require urgent attention to improve residents' day-to-day experiences.

Compounding these criticisms are reports of poor sanitary conditions within the facility itself. Reviewers have described incidents involving cleanliness failures – one specifically noted issues like feces being left unattended in common areas – which raises questions about infection control protocols that should be strictly followed in any healthcare setting. The infrastructure is also called into question; outdated equipment and electrical issues have led some to conclude that Charlwell House is in dire need of renovation to ensure safety and comfort for residents.

An alarming account was given by an individual who claimed they received negligent treatment related to their feeding tube management during their short stay at Charlwell House. This review suggests severe shortcomings not only in caregiving but also in handling specialized medical equipment essential for proper resident care. It serves as a warning sign for potential patients needing similar assistance, indicating they may not receive adequate support from staff trained to handle complex medical needs.

While some reviewers find solace knowing that compassionate caregivers are available when needed most, others report feelings of betrayal due to unprofessional conduct exhibited by some staff members who reportedly interact among themselves in ways perceived as disrespectful towards residents. Coupled with billing nightmares recounted by former residents’ families—where improper accounting practices led to significant misunderstandings over payments—the overall sentiment indicates a significant divide between operational execution and familial expectations regarding elder care.

In summary, while Charlwell House has positively impacted many individuals through dedicated staff involvement and personalized care efforts, it simultaneously faces substantial challenges regarding staffing levels during off-peak hours, food quality concerns, hygiene issues, maintenance failures within its infrastructure, and serious allegations involving patient neglect of specific health needs. This duality sheds light on both commendable aspects worth celebrating alongside pressing improvements required to create an environment where all residents can thrive comfortably and safely amidst their twilight years.

Physicians

• Guild Medical Center (0.7 miles)
• Dedham Medical Associates (1.3 miles)
• Pediatric Associates of Wellesley (3.8 miles)
• Dedham Medical (5.7 miles)
• The Foxboro Center For Women's & Family Health (5.9 miles)
• Brigham & Womens Mass General Healthcare Center (6.8 miles)
• Signature Healthcare Pediatrics (9 miles)

Cafes

• Brookside Cafe (0.8 miles)
• Starbucks (1.4 miles)
• Panera Bread (2.2 miles)
• Starbucks (3 miles)
• Dunkin' Brands (4.7 miles)
• Starbucks (5.5 miles)
• French Press Bakery & Cafe (6.8 miles)

Places of Worship

• Saint Catherine of Siena Parish (1.1 miles)
• First Baptist Church (8.6 miles)
• Saint Joseph's Parish Center (10.1 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (3.1 miles)
• Wegmans (3.5 miles)
• CVS Pharmacy (3.8 miles)
• Walgreens (4.2 miles)
• CVS Pharmacy (4.6 miles)

Restaurants

• Castle Island Brewing (1.6 miles)
• Wendy's (1.7 miles)
• Yard House (3.8 miles)
• Rico's Pizzeria (4.1 miles)
• C.F. McCarthy’s (4.1 miles)
• Eggs & Thai Cafe (4.9 miles)
• Crescent Ridge Dairy (5.3 miles)

Parks

• Francis William Bird Park (1.9 miles)
• Hinckley Playground (4.6 miles)
• Houghton's Pond (6.4 miles)
• Cutler Park (7 miles)
• Almont Park (8.7 miles)
• Pagel Playground (8.8 miles)
• Borderland State Park (8.8 miles)

Transportation

• Canton Junction Station (3.5 miles)
• Route 128 station (4 miles)
• Readville (5.6 miles)
• MBTA Commuter Rail (6.5 miles)
• Norfolk Transfer Station (7.4 miles)

Hospitals

• New England Baptist Outpatient Care Center (3.6 miles)
• West Roxbury VA Hospital (6.7 miles)
• Lemuel Shattuck Hospital (9.9 miles)

Theaters

• Showcase Cinema de Lux Randolph (8 miles)
• AMC Braintree 10 (9.7 miles)
• Showcase SuperLux (9.8 miles)