Mary Immaculate Health Care in Lawrence, MA

Pros

• The staff here work hard to provide compassionate care.
• The facility and campus are welcoming and an asset to the community.
• The staff are friendly, hard-working, kind, and considerate; caretakers are angels of God.
• The nurses and aides are outstanding; Catherine and Michelle are exceptional, and Veronica brightens residents' days.
• Mary Immaculate Health Care has been nothing but amazing; the staff are professional, kind, attentive, and caring.
• The PT and OT get residents up and around and help them make great progress.
• Families feel welcomed and confident in the care provided; staff are respectful and compassionate.
• The rooms are comfortable, spacious, and clean.

Cons

• The care provided was horrendous.
• The facility repeatedly lost residents' teeth.
• Residents were not changed often enough, leaving mattresses smelling of urine.
• Staff did not consistently dress residents or help them out of bed.
• The food was horrible and offered little variety.
• Aides sometimes responded with attitude when asked to assist.
• The environment included broken toilets, dirty rooms, and mouse-infested conditions.
• Call bells were ignored and help arrived slowly, risking falls and distress.

Review

Mary Immaculate Health Care in Lawrence is best suited for families who can stay actively involved and insist on a warm, community-focused environment during rehab and transitional care. The campus earns praise for compassionate staff and a welcoming atmosphere, and its strongest appeal lies in the daily human connection residents receive from nurses, aides, and activity personnel. However, for those needing consistently reliable, high-level long-term medical care with strict hygiene standards and unwavering call-bell responsiveness, this community presents a mixed track record. The bottom line: it can work well for the right family, but it demands vigilant oversight and clear expectations about care consistency.

On the positive side, the facility is repeatedly commended for kindness and personalized attention. Several caregivers are described as outstanding, with therapists helping residents regain mobility and an activities team driving engagement that sustains spirits and social connection. The rooms and common spaces are noted as comfortable and well-maintained in many accounts, and families frequently point to staff who genuinely treat residents with dignity and respect. When care teams operate smoothly, residents appear safe, cared-for, and connected to a supportive community, especially during rehab and recovery phases where timely assistance heavily influences outcomes.

However, the most consequential thread running through the reviews is the inconsistency in long-term care quality and safety. Repeated, distressing claims allege missed call-bell responses, delays in assistance, and situations where basic hygiene and room cleanliness fall short. Reports describe urine smells, soiled bedding, and rooms with broken toilets; mice sightings and other sanitation concerns surface in some experiences. Several families recount missed medical appointments, lapses in diabetes management, and a lack of timely care during critical moments. In the most troubling cases, families felt they were left to manage problems without adequate nurse or aide support, and some residents experienced declines tied to these gaps.

These contradictions matter when considering alternatives. For families prioritizing predictable, rigorous long-term care with consistent staffing and rapid response, Mary Immaculate may fall short unless proactive oversight is maintained. The strong rehab and social programs can offset some risk if the care team is well-staffed and engaged, but the severity and frequency of cited safety and hygiene concerns mean that serious red flags persist for anyone who cannot personally supervise day-to-day care. Those with loved ones who require careful dietary management, tight glucose control, or high fall risk should compare other nearby providers with documented, reliable long-term performance and clearer escalation processes.

In practical terms, decisions about Mary Immaculate hinge on ongoing vigilance and a clear plan for accountability. Families should push for transparent staffing data, routine call-bell response times, and access to incident logs. Tours should focus on long-term care units as well as rehab floors, with questions about nurse-to-resident ratios, routine housekeeping, and preventive maintenance. Ask to observe a shift change, review recent QA/QI notes, and speak with current residents and families about consistency of care across weekends and holidays. If choosing to proceed, insist on concrete expectations and a formal process to escalate concerns, and consider a trial period with explicit milestones and exit options if safety or care standards do not meet the agreed benchmarks.

The verdict is pragmatic: Mary Immaculate can be a good fit for families who are prepared to monitor care closely, engage with staff consistently, and value a compassionate, resident-focused environment during rehabilitation and transitional phases. For families where steady, spotless hygiene, prompt response, and unwavering long-term medical management are non-negotiable, it's prudent to compare other local options that demonstrate more uniform performance on those core measures. In all cases, arriving with a plan - clear questions, defined expectations, and a readiness to act if concerns arise - will determine whether this community delivers the peace of mind sought by families navigating a loved one's next chapter.

Pharmacies

• CVS Pharmacy (0.4 miles)
• CVS Pharmacy (0.8 miles)
• Packard Pharmacy (1.2 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.9 miles)
• Neighborhood Health Mart Pharmacy (2.4 miles)

Hospitals

• Lawrence General Hospital (0.9 miles)
• Whittier Rehabilitation Hospital (4.1 miles)
• Whittier Pavilion (6.5 miles)
• Merrimack Valley Hospital (7.1 miles)
• Tewksbury Hospital (7.8 miles)

Physicians

• Pleasant Valley Internists PC (0.9 miles)
• SMG New England Cardiology of Lawrence (1.1 miles)
• Dr Josef And Dr Michael Gendlerman's Office (1.3 miles)
• Northeast Urologic Surgery PC (1.9 miles)
• Dana Farber Cancer Institute (2.5 miles)
• Vascular and Vein Associates (3 miles)
• Primary Care of Southern Nh (5.7 miles)

Restaurants

• Sahara Club & Restaurant (1.6 miles)
• Chick-Fil-A (2 miles)
• McDonald's (2.1 miles)
• The Loop (2.2 miles)
• Jaime's Restaurant (2.3 miles)
• Mad Maggie's Ice Cream (2.6 miles)
• Casa Blanca Mexican Restaurant (2.6 miles)

Cafes

• Heav'nly Donuts (1.8 miles)
• Starbucks (2.1 miles)
• Panera Bread (3.3 miles)
• Duffy's Diner (3.7 miles)
• Starbucks (4.2 miles)
• Starbucks (5.5 miles)
• Heav'nly Donuts (6.2 miles)

Theaters

• 2660 Amc Bar Methuen 2 (2.2 miles)

Transportation

• Lawrence Municipal Airport (LWM) (2.3 miles)

Places of Worship

• La Iglesia De Jesucristo De Los Santos De Los Últimos Días (2.7 miles)

Parks

• Ward Reservation (5.6 miles)
• Griffin Park (7.9 miles)