Residents repeatedly describe staff who are kind, attentive, and respectful.
Many residents and families highlight the compassion they experience from nurses, aides, and other caregivers. Several reviews also mention staff taking time with residents and treating them with respect and dignity. A few reviewers also point to smooth day-to-day coordination of therapy and care support, reinforcing the theme of engaged caregiving.
caveat5 reviews mention this
Call bell and assistance delays
Multiple reviewers report delays or missed assistance when care is needed.
Some reviews describe problems getting help in a timely way, including reports that call bells were not answered and that assistance for bathroom needs was ignored. Others describe long waits for cleaning or help after accidents. In the most detailed negative account, families also describe care and follow-through issues that they felt affected outcomes.
common3 reviews mention this
Food quality and meal timing concerns
Dining is a mixed point, with both praise and complaints.
A number of residents say they enjoy the food, including one recent move-in review that specifically calls out that residents are loving the meals. Other reviews describe food that falls short, citing limited variety, and in one case food being cold by the time it reaches the floor. Overall, dining doesnât get one consistent story across reviewers.
caveat4 reviews mention this
Cleanliness and odors come up
Several reviewers describe cleanliness problems, including strong odors.
Some negative reviews mention unpleasant odors and problems with rooms or bathrooms, including reports of urine-related issues and other unsanitary conditions. One detailed review also mentions sticky floors and pest-related concerns. While some other families say rooms are clean, these recurring complaints keep cleanliness as a point to verify.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
106 resident community capacity
Types of Care
Assisted Living
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Manchester (21 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Pharmacies
CVS Pharmacy (0.5 miles)
CVS Pharmacy (0.8 miles)
Packard Pharmacy (1.2 miles)
CVS Pharmacy (1.3 miles)
Walgreens (1.4 miles)
CVS Pharmacy (1.8 miles)
Neighborhood Health Mart Pharmacy (2.5 miles)
Hospitals
Lawrence General Hospital (0.7 miles)
Whittier Rehabilitation Hospital (4 miles)
Whittier Pavilion (6.5 miles)
Merrimack Valley Hospital (7 miles)
Tewksbury Hospital (7.8 miles)
Physicians
Pleasant Valley Internists PC (0.9 miles)
SMG New England Cardiology of Lawrence (1 miles)
Dr Josef And Dr Michael Gendlerman's Office (1.3 miles)
Northeast Urologic Surgery PC (1.8 miles)
Dana Farber Cancer Institute (2.6 miles)
Vascular and Vein Associates (2.9 miles)
Primary Care of Southern Nh (5.8 miles)
Restaurants
Sahara Club & Restaurant (1.5 miles)
Chick-Fil-A (1.9 miles)
Jaime's Restaurant (2.1 miles)
The Loop (2.2 miles)
McDonald's (2.2 miles)
Mad Maggie's Ice Cream (2.5 miles)
Casa Blanca Mexican Restaurant (2.5 miles)
Cafes
Heav'nly Donuts (1.7 miles)
Starbucks (2 miles)
Panera Bread (3.3 miles)
Duffy's Diner (3.6 miles)
Starbucks (4.1 miles)
Starbucks (5.5 miles)
Heav'nly Donuts (6.3 miles)
Theaters
2660 Amc Bar Methuen 2 (2.2 miles)
Transportation
Lawrence Municipal Airport (LWM) (2.2 miles)
Places of Worship
La Iglesia De Jesucristo De Los Santos De Los Ăltimos DĂas (2.8 miles)
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