Harbor House Nursing & Rehabilitation Center

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  • Interior

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Harbor House Nursing & Rehabilitation Center

11 Condito Road, Hingham, MA 02043

For more information about senior living options: (844) 490-3973

3.4 from 60 reviews
5 stars
31
4 stars
4
3 stars
1
2 stars
3
1 stars
21

Day Program Skilled Nursing Facility

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    Overall Review of Harbor House Nursing & Rehabilitation Center

    Pros

    • pro Harbor House is described as providing remarkable, compassionate, and professional care from its nursing team, doctors, aides, and staff.
    • pro The admissions department is described as welcoming and friendly.
    • pro The care at Harbor House is described as excellent, with praise for the nurses, therapists, social workers, and aides.
    • pro The facility is well-kept, peaceful, and feels like a home away from home.
    • pro The physical therapy team is outstanding, helping residents progress and keeping spirits high.
    • pro The staff across all roles are attentive, compassionate, and dedicated, making transitions easier for families.
    • pro Harbor House gives families peace of mind knowing their loved ones are in capable and caring hands.
    • pro On-site amenities like an in-house hair salon and a gift shop contribute to a caring, convenient environment.
    • pro Winnie the CNA is singled out as exceptionally good and deserving of recognition.
    • pro The overall experience is described as amazing, with gratitude from families.

    Cons

    • pro The grandmother's belongings were shoved into a trash bag and left in the lobby, with staff dismissing concerns and even threatening to call the police.
    • pro During the grandmother's residency, calls were never answered and a light was left on all night, causing distress and sleeplessness.
    • pro One reviewer called the facility "the worry of the worst" and stated they would not send their worst enemy there.
    • pro A male aide allegedly undressed a patient and left him uncovered to fetch ice, compromising the patient's dignity.
    • pro The second-floor dining room was described as frigid because thermostats were locked and maintenance was unavailable.
    • pro A pre-paid respite-stay refund was mishandled for weeks, with no return calls and a final bill sent without explanation.
    • pro There were reports that medications were changed in a way that worsened a relative's condition.

    Review

    Harbor House in Hingham is described by many families as a place where care, compassion, and a home-like atmosphere come together with professional clinical attention. Visitors repeatedly emphasize that the facility is well-kept and peaceful, with a sense that their loved ones are in a warm and friendly environment. Admissions staff are often cited as welcoming, and several families note that the overall tone from the moment of intake is positive and reassuring. The setting itself - neat, inviting, and orderly - contributes to a feeling of safety and belonging for residents and their families alike.

    A central thread in the reviews is the quality of the caregiving team. Families consistently praise the nursing staff, CNAs, aides, and advanced practice providers for being attentive, compassionate, and skilled. Specific staff members stand out in memory: one CNA in particular is singled out for excellence, with a remark that she "deserves a raise." Across many accounts, the nursing and therapy teams are described as patient, communicative, and dedicated to residents' comfort and ongoing progress. Social workers and case managers are highlighted for their empathy, information-sharing, and practical support in navigating care plans and transitions.

    The rehabilitative aspect of Harbor House receives strong, sustained praise. Physical therapy programs are described as robust and effective, helping residents make meaningful progress and maintain positive spirits through sessions that are engaging and well-coordinated with other care team members. Families note that therapists and the broader rehabilitation staff work closely with residents, celebrate small victories, and keep families informed about plans and progress. The supportive culture extends beyond therapy to everyday interactions: staff take the time to learn about residents' personal lives, including beloved pets or family stories, which helps make the hospital-to-home transition feel less daunting.

    In addition to medical and rehabilitative care, Harbor House is valued for its amenities and activities, which many residents find contribute to a sense of normalcy and joy. The facility offers an onsite hair salon, a gift shop, and diverse programming that goes beyond the basics of bingo. Activities range from baking classes to special dining programs, and residents who enjoy concerts and other social events can participate with family members nearby. The food, while described as variable by some, is frequently listed as a strength, with several reviews calling it excellent and noting that meals are thoughtfully prepared and appealing. The combination of social opportunities and practical conveniences helps create a sense of home rather than a purely clinical setting.

    However, not all experiences are uniformly positive. A number of reviews recount troubling incidents and serious concerns. Some families recount a traumatic episode from the Covid era involving a grandmother's belongings, where items were placed in trash bags and left in the lobby, accompanied by disrespectful and dismissive responses from staff when families questioned the handling of personal items. Other accounts describe persistent communication gaps, such as calls going unanswered and lights left on all night, which negatively impacted residents' sleep. One particularly disturbing memory involves a male aide allegedly undressing a resident briefly during a cleaning incident, which drew strong reactions about dignity and appropriate care. These stories underscore the importance of respectful, attentive, and consistent treatment of residents, and they stand in stark contrast to the more positive testimonials.

    Administrative and financial issues surface in several reviews as well. Families recount delays and challenges in refunds for prepaid stays, with frustration voiced over unreturned messages and a lack of timely follow-up. A specific staff member's name appears in this context, highlighting internal miscommunications that can strain trust during already stressful times. A final note of caution from one reviewer - "STAY AWAY!!!" - reflects a deeply negative experience and suggests that, for some families, significant gaps in governance and accountability overshadow otherwise strong clinical care. The presence of these issues indicates a need for ongoing oversight, clear policies, and more reliable responsiveness at the administrative level.

    Taken together, Harbor House emerges as a facility with a powerful core of compassionate, capable caregiving and a nurturing environment that many families value highly. The positives - exceptional clinical care, attentive staff, strong rehabilitation, and a welcoming, home-like atmosphere - are repeatedly affirmed and celebrated. At the same time, the darker experiences shared by others remind readers that there are serious concerns around dignity, privacy, responsiveness, and administrative efficiency that must be addressed to ensure consistently safe and respectful care for every resident. For families considering Harbor House, the message is clear: you are likely to encounter high-quality professional care and a supportive community, but it remains essential to ask direct questions about safeguarding residents' dignity, daily operations, and the process for resolving issues swiftly and transparently.

    Features

    Housing

    • 142 resident community capacity 142 resident community capacity

    Types of Care

    • Day Program Day ProgramDay programs are important for seniors because they provide a safe and supportive environment where older adults can socialize, engage in activities, receive assistance with daily tasks, and access valuable resources and services. These programs help prevent isolation and loneliness, promote mental and physical well-being, and offer a sense of purpose and community for seniors.
    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Gen Edw L Logan International (9 miles away) Gen Edw L Logan International (9 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Harbor House Nursing & Rehabilitation Center in Hingham, MA is a top-notch assisted living community that provides high-quality care and a range of amenities for seniors. As a skilled nursing facility, it offers specialized services and round-the-clock medical assistance.

    Residents at Harbor House can enjoy various amenities designed to enhance their comfort and convenience. These include a beauty salon for pampering sessions, cable or satellite TV for entertainment, and community-operated transportation for easy access to nearby areas. The computer center allows residents to stay connected online, while the fitness room promotes physical well-being. The fully furnished rooms ensure a comfortable living environment, and the gaming room provides opportunities for socializing. A beautiful garden allows residents to relax outdoors, while housekeeping services ensure cleanliness. Each resident has access to private bathrooms and can savor delicious meals served in a restaurant-style dining setting. The small library offers reading materials, and telephone services keep residents connected with loved ones. Additionally, transportation arrangements are available both for non-medical purposes and visits to doctors' appointments.

    Harbor House offers comprehensive care services tailored to meet each resident's needs. With a 24-hour call system and supervision, residents have peace of mind knowing help is always nearby. Skilled staff provide assistance with activities of daily living such as bathing, dressing, and transfers. Special dietary restrictions including diabetes diets are accommodated during meal preparation and service. Medication management ensures proper administration of medications, while a mental wellness program supports residents' emotional well-being.

    The community also focuses on providing engaging activities that fulfill residents' social and recreational needs. Concierge services are available to cater to individual preferences and requests. Fitness programs promote physical activity and overall health. Planned day trips offer opportunities for exploration outside the community premises, while resident-run activities allow individuals to take an active role in shaping their own experience at Harbor House. Scheduled daily activities ensure there is always something enjoyable happening within the community.

    Located near various parks, pharmacies, physicians, restaurants, and transportation options, Harbor House offers a convenient and accessible living location. This creates opportunities for residents to explore the surrounding area and access necessary services easily.

    Overall, Harbor House Nursing & Rehabilitation Center in Hingham, MA is a vibrant assisted living community that provides superior care and an array of amenities to ensure residents' comfort, well-being, and enjoyment.

    Nearby Places of Interest

    Parks

    • Webb Memorial State Park (0.8 miles)
    • Bare Cove Park (1.1 miles)
    • World's End (1.8 miles)
    • Fort Revere Park (3.5 miles)
    • Great Esker Park (4 miles)
    • Andrew's Park (6.6 miles)
    • Braintree Highlands Community Playground (7.8 miles)

    Pharmacies

    • CVS Pharmacy (0.9 miles)
    • Walgreens (4 miles)
    • CVS Pharmacy (4 miles)
    • Walgreens (4 miles)
    • CVS Pharmacy (4.1 miles)
    • Walmart Pharmacy (4.2 miles)
    • Walgreens (5 miles)

    Transportation

    • West Hingham Commuter RailStation (1.2 miles)
    • MBTA Braintree Station (5.7 miles)
    • MBTA Wollaston Station (5.8 miles)
    • MBTA North Quincy Station (6.4 miles)
    • MBTA - JFK/UMass (8.8 miles)
    • United Club (9.4 miles)
    • United Airlines (9.4 miles)

    Restaurants

    • Stars On Hingham Harbo (1.3 miles)
    • McDonald's (1.6 miles)
    • The Red Parrot (2.8 miles)
    • Jake's Seafood Restaurant (2.9 miles)
    • Local (2.9 miles)
    • Schooners (3 miles)
    • Frost Bite (3.4 miles)

    Physicians

    • Cohasset Pediatrics (4.1 miles)
    • Eye Health Services (4.6 miles)
    • South Shore Orthopedics (5.3 miles)
    • Coffey Eye Care (5.5 miles)
    • Harvard Vanguard Medical Associates (5.5 miles)
    • Carney Hospital (8.2 miles)
    • Miliken Eye Care (9.6 miles)

    Cafes

    • Seabird Coffee & Co. (5.5 miles)
    • Target T2693 Braintree (6.4 miles)
    • Starbucks (7.6 miles)
    • Reign Drink Lab (8.5 miles)

    Hospitals

    • South Shore Hospital (5.6 miles)
    • South Shore Hospital (5.8 miles)

    Theaters

    • AMC Braintree 10 (6.8 miles)

    Places of Worship

    • First Baptist Church (9 miles)

    Frequently Asked Questions

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