Wingate At Harwich
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111 Headwaters Drive, Harwich, MA 02645
For more information about senior living options: (844) 490-3973
Regal Care staff are described as professional, vigilant, caring, respectful, and empathetic. The memory care unit staff are considered special and genuinely caring. The rehab and therapy teams are praised for helping residents regain daily living skills and for involving families in progress. Specific team members - Terry, Megan, Melanie, Shenae, Stacey, Lauren, Kerry, Amanda, and Marcy - are repeatedly praised for kindness and accessibility. Admin and social services are noted for keeping families informed and involved. The facility is described as clean with tasty, nutritious food and well-maintained rooms. End-of-life care is described as compassionate and supportive.
The call button was broken for the entire stay, leaving residents unable to call for help. Staff reportedly had a ratio of one nurse and two CNAs for every 32 patients, and claimed they didn't have time for requests. Residents' doors were kept shut, making them feel isolated. A resident's tube was caught in a lift and ripped out, causing severe pain and an additional surgery. They were not seen by a doctor for days, with late-night nurse visits and ambulance calls. Clothes disappeared and laundry was mishandled, with a sign that families do the laundry. The facility was dirty and unhygienic, with a sticky floor, broken ice machine, and staff described as rude or incompetent. A CNA allegedly hit a patient and nothing was done about it; communication with families was poor.Across the various Regal Care facilities described in these reviews, experiences run a striking gamut from deeply satisfying to alarmingly troubling. Taken together, they reveal a pattern of polarized care: some residents and families speak glowingly of dedicated staff, clean environments, and compassionate attention, while others recount serious lapses in safety, communication, and basic comforts that left loved ones feeling neglected and vulnerable. The contrast is palpable, and it underscores how much the quality of care can hinge on individual staff, unit assignments, and day-to-day operations.
On the severe-negative end, a number of reviewers paint a distressing picture of understaffing and delays that felt like life-threatening gaps in care. One caller described a week-long stay during which they could not walk and found the call button unusable the entire time, then watched the neighbor's family be yelled at for seeking help. Another recalled being kept in isolation with a door kept shut and a nurse-to-patient ratio claimed as 1:32, with no time for urgent needs. There are accounts of a critical incident where a patient's tube was torn out during a lift, followed by a painful operation to replace it, and days-long delays in seeing a physician. The tone across these entries is one of fear and frustration, with patients left sitting for days without appropriate medical attention, and families left to advocate in a system that sometimes seemed overwhelmed and unresponsive.
Laundry mishaps, missing clothes, and misdirected or non-existent communication add to the sense of systemic disorganization for some families. One reviewer described clothes disappearing after a visit from family, with staff deflecting responsibility to laundry, while another noted that family members were told they would do the laundry themselves, a sign that basic management of patient and family expectations was not consistently aligned with care standards. The problem of accessibility is echoed in several comments: remotes and televisions not being adjustable to control volume or settings, and call buttons being placed out of reach for some residents, which contributed to frustration and a sense of helplessness. In one particularly stark memory, a patient's neighbor's fall and injury became a hospital visit for the neighbor, highlighting concerns about patient safety and incident handling.
Multiple reviewers explicitly call out a lack of timely communication and responsiveness. The sentiment ranges from "unfriendly staff" and "neglectful care" to allegations that bills were being pursued for services not provided, signaling tension between clinical care and administrative practices. One review even describes a staff member allegedly being rough with a patient, and a report filed with the director that reportedly produced no further action. In short, there is a persistent thread of concerns about safety, documentation, and accountability, with families wrestling to have their questions answered and their loved ones treated with consistent dignity and attention.
Amid the darker experiences, there are equally compelling stories of care that feel like a lifeline. Several reviewers highlight professional, compassionate staff who left a lasting positive impression. In Harwich's Regal Care, families describe nurses and aides as "professional, vigilant, caring, respectful, and empathetic," and praise the way admin and social services kept open lines of communication. Food is occasionally praised as tasty and nutritious, and rooms are described as clean, with a sense that the physical environment can indeed be conducive to comfort when the right staff are present. In the memory care unit and end-of-life care scenarios, some families express deep gratitude for staff who went above and beyond, emphasizing patience, listening, and personalized attention during very challenging moments.
Specific names repeatedly surface as standouts, underscoring how much individual personalities and teams matter. Amanda and Marcy are singled out as exceptional in several positive reviews, as are Terry, Megan, Melanie, Shenae, Kerry, and Jenio, among others. Their dedication is described as making a meaningful difference in a patient's day-to-day experience, whether coordinating discharge plans, guiding families through therapy sessions, or ensuring comfort and composure during emotional transitions. In these accounts, the facility feels more like a network of committed caregivers than a single institution, with certain units - such as memory care or rehab - receiving particular praise for the quality of interaction and patient-focused care.
The sentiment about overall quality therefore appears to hinge on location, unit, and leadership presence on the floor. Some families walk away convinced that Regal Care provides a genuinely supportive environment where staff work hard to maintain dignity and comfort for residents, especially those facing long recoveries, cognitive challenges, or end-of-life care. Others leave feeling that the care there fell short of basic expectations - safety protocols, timely medical oversight, effective communication, and a clean, well-maintained environment - leading to lasting hurt and anger.
Taken together, these reviews suggest that Regal Care's experiences are not monolithic. For families considering care for a loved one, the message seems to be: outcomes can vary significantly between units and shifts, influenced by staffing levels, leadership, and the day-to-day culture of care. Prospective residents and families may wish to engage in thorough, proactive conversations with administrators and frontline staff, request opportunities to observe care routines, verify the functionality of safety features like call buttons, and seek out units with reputations for strong communication and compassionate, consistent care. While some residents thrive under responsive, attentive care, others have faced troubling gaps that highlight the critical importance of vigilant oversight, clear accountability, and an engaged care team in these settings.
135 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Barnstable Mun Boardman Polando (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Wingate at Harwich in Harwich, MA is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The community boasts a beauty salon where residents can pamper themselves, as well as cable or satellite TV in each apartment for entertainment. Community-operated transportation is available for residents to easily access nearby destinations, and there is also a computer center for those who wish to stay connected.
Dining is an enjoyable experience at Wingate at Harwich, with a spacious dining room offering restaurant-style meals prepared by professional chefs. Special dietary restrictions are carefully taken into consideration to meet the individual needs of each resident.
For physical fitness, there is a fitness room on-site, allowing residents to exercise and maintain their health. The gaming room provides an opportunity for social interaction and recreation. The outdoor spaces, including gardens, offer serene areas for relaxation and enjoyment.
Housekeeping services ensure that apartments are kept clean and tidy, while move-in coordination helps make the transition to the community seamless. Private bathrooms provide convenience and privacy for residents.
The small library offers a quiet space for reading and intellectual pursuits. Telephone services are provided for staying connected with loved ones, and Wi-Fi/high-speed internet allows residents to access online resources easily.
Care services at Wingate at Harwich include 24-hour call system and supervision for added safety and security. Trained staff provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is available to ensure that medications are taken correctly.
A mental wellness program supports the emotional well-being of residents, while special dietary restrictions are accommodated to address specific health needs. Transportation arrangements can be made both non-medical purposes as well as doctors' appointments.
Residents can enjoy various activities offered by the community such as concierge services for personalized assistance, fitness programs tailored to individual needs, planned day trips to explore the local area, resident-run activities for socialization, and scheduled daily activities to keep residents engaged and entertained.
The location of Wingate at Harwich is convenient with several cafes, parks, pharmacies, physicians, restaurants nearby. In case of medical emergencies, there is also a hospital in close proximity.
Wingate at Harwich offers a comfortable and enriching lifestyle for seniors in a supportive and vibrant community where their needs are met with compassion and professionalism.
This part of Harwich, Massachusetts offers a convenient location for senior living with a variety of medical offices, pharmacies, and hospitals in close proximity. The physicians located nearby provide quality healthcare services, including primary care and specialty services such as endocrinology and ophthalmology. There are also several cafes and restaurants within a few miles for dining options and socializing. Additionally, the area offers easy access to parks like Drummer Boy Park and Johnny Kelley Park for outdoor activities and relaxation. Overall, this part of Harwich provides a balanced mix of healthcare resources, dining options, and recreational opportunities that contribute to a comfortable and convenient lifestyle for seniors.
Wingate At Harwich is located at 111 Headwaters Drive, Harwich, MA 02645 in Barnstable County, Massachusetts
Wingate At Harwich on seniors.fyi includes 3 photos including images showing chandelier, lobby, reception, interior, architecture, windows, building, entrance, and more.
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Skilled nursing facilities (SNFs) provide high-level medical care and rehabilitation for short-term recovery, typically covered by Medicare after hospitalization, while nursing homes focus on ongoing custodial care for chronic conditions, mainly funded by Medicaid or private payments. The staffing and regulatory structures differ significantly between the two, necessitating clarity for families in choosing appropriate long-term care options.
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Interior
Outdoors
Chandelier
