Epoch Senior Healthcare of Harwich

Pros

• The nurses and aides were very professional, vigilant, caring, respectful, and empathetic.
• Admin and social services staff maintained regular communication with families.
• The rooms were very clean.
• The food was tasty and nutritious.
• Rehab staff were exceptional in helping residents regain ADLs and return home safely.
• Memory care unit staff are very special and genuinely care about their patients.

Cons

• The resident's call button was broken, leaving them unable to call for help.
• Staffing was severely inadequate, with one nurse and two CNAs for 32 patients.
• The staff kept the door shut, making the resident feel isolated.
• A resident's tube was caught in a lift and ripped out, causing severe pain and requiring another operation.
• The patient was not seen by a doctor for almost two days.
• Family clothes disappeared and staff blamed laundry, causing frustration.
• The facility was dirty with sticky floors and unpleasant odors.
• A CNA allegedly hit a patient, and no corrective action was taken.
• Family reported zero communication and unanswered calls to the nurses' station.

Review

Across a broad set of experiences shared about Regal Care facilities, the tone runs from alarmingly negative to genuinely complimentary. The reviews cover multiple locations and units, including Harwich and what used to be Cranberry Pointe, and they sketch a picture of a place where patient safety, staffing levels, and communication can swing dramatically from one resident's stay to the next. On one end, families describe dangerous lapses in care and frightening delays; on the other end, they highlight compassionate staff, well-coordinated rehab teams, and moments of extraordinary kindness. Taken together, the collection suggests that outcomes at Regal Care are highly dependent on the specific unit, the day, and who is caring for the patient.

Several reviews center on serious concerns about safety and responsiveness. One reviewer recounted a weeklong stay in which they were unable to walk, with a broken call button for the entire time. When the reviewer enlisted a neighbor to call for help, the response was hostility about nurse-to-patient ratios - "ONE nurse and 2 CNAs to 32 patients" - and a door kept shut that left them feeling isolated. The reviewer described a traumatic incident in which a tube was ripped out of their kidney after being caught in a lift, followed by what they called excruciating pain. They asserted they did not see a physician for days and that a nurse finally visited only late at night, ultimately directing them to call an ambulance. The bottom-line message in this account was stark: "Do NOT send your loved one here!!!"

Related accounts underscore ongoing concerns about medical attention and hydration. In another patient's story, a stroke survivor's family found that clothes brought by relatives vanished or were mislaid, with staff telling them they would need to check with laundry and a sign in the room even suggested family members might do laundry themselves. A neighbor's fall and head injury, the difficulty of reaching a call button, and the patient's growing frustration and depression all contributed to a sense that safety and dignity could be compromised. In one instance, a resident in care was left severely dehydrated, with unstable blood pressure, which the reviewer called "inexcusable." There was also a recurring complaint about inconsistent responsiveness - phones not being answered at the nurses' station, and families feeling shut out from timely updates.

Not all feedback was negative, however. The Harwich location drew several glowing testimonials from families who praised the caliber of some staff and the quality of certain interactions. In multiple reviews, the nurses and aides were described as professional, vigilant, caring, respectful, and empathetic. Administrators and social services staff were noted for maintaining regular communication, and the overall day-to-day environment - rooms described as clean, and meals described as tasty and nutritious - contributed to a positive experience in these stories. The emphasis in these accounts is on reliable, compassionate care from frontline staff and clear, coordinated communication from management.

A number of references highlighted memorable positive experiences within specific units, particularly memory care and rehabilitation. One family wrote that their mom was "treated like a queen," feeling safe and well cared for on the memory care unit. They thanked the caregivers in that unit for their special attention and kindness. Other families spoke highly of individual care teams who helped patients regain daily living activities and who were patient and thorough in explaining progress and safety tips. Reviews included gratitude toward several named staff members - ranging from unit managers to therapists, rehabilitation aides, and front-desk personnel - who helped families feel supported during difficult transitions, including discharge planning and end-of-life care.

End-of-life care also brought forth deeply appreciative voices. A family described the staff as "absolutely wonderful" in managing medications, arranging a private room, and showing ongoing respect for the gravity of the situation. Specific names - Faith, Terry, Marcy, Bailey, Jenio - were singled out for going above and beyond to ease the journey for both patient and family. Across these accounts, the tone was markedly different from the most negative ones: here, the care teams demonstrated compassion, diligence, and attentiveness to the emotional needs of families facing terminal illness.

Not all reviewers found fault to the same degree, and a few described mixed experiences that underscore inconsistency across the campus. One reviewer noted the facility was "Nice and clean," but suggested the staff could be stronger overall, with only a couple of aides exemplary and therapy described as strong. Another reviewed experience praised particular caregivers but criticized aspects like cold food, outdated or malfunctioning equipment, and minimal family communication. A review focusing on a single day in rehab lauded specific therapists and the rehab team for helping a patient regain independence, while still acknowledging other parts of the facility that could benefit from improvement.

Overall, the collected experiences at Regal Care present a nuanced picture. On the positive side, several reviews celebrate professional, compassionate staff, effective communication with families, clean facilities, and meaningful progress in rehab and memory care units. On the negative side, others recount alarming gaps in safety, delayed medical attention, broken call buttons, dehydration, mislaid belongings, and inadequate responsiveness to families' needs. Taken together, the reviews suggest that prospective residents and families should look beyond a glossy reception area to probe the specifics of the unit they'll be in, talk directly with caregivers and administrators about staffing ratios, and verify how the facility handles emergencies, hydration, medication management, and family communication. The stories imply that the quality of care at Regal Care can vary significantly, underscoring the importance of asking pointed questions, visiting multiple times if possible, and seeking out feedback on the exact unit and staff who would be responsible for a loved one's day-to-day care.

Physicians

• Pleasant Lake Medical Offices (0.7 miles)
• Li Li Dr Fontaine Medical Center Harwich (2.9 miles)
• Endocrine Center of Cape Cod - Harwich (2.9 miles)
• Fontaine Primary Care (2.9 miles)
• Mass. Eye and Ear (2.9 miles)
• Crossroads Medical (3 miles)
• Harwich Primary Care (3.4 miles)

Cafes

• The Seal Pub And Cafe (1.5 miles)
• Snowy Owl Coffee Roasters (4.4 miles)
• The Kitchen Cafe (4.5 miles)
• Three Fins Coffee Roasters (4.7 miles)
• Chatham Perk (6.5 miles)
• Snowy Owl Coffee Espresso Bar (7 miles)
• Chatham Village Cafe (7.2 miles)

Restaurants

• Mooncussers Tavern (2 miles)
• Brax Landing Restaurant (2.9 miles)
• Schoolhouse Ice Cream (2.9 miles)
• Domino's Pizza (3 miles)
• Noble House (3.1 miles)
• The Oyster Company (3.4 miles)
• Corner Store- Chatham (3.7 miles)

Pharmacies

• Shaw's Pharmacy (2.3 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.3 miles)
• Osco Pharmacy (3.5 miles)
• Stop & Shop Pharmacy (3.6 miles)

Hospitals

• Long Pond Medical Center (2.9 miles)

Parks

• Drummer Boy Park (3.6 miles)
• Johnny Kelley Park (3.7 miles)
• Nickerson State Park Area 1 (5.6 miles)
• Nickerson State Park (5.6 miles)
• River Road Boat Launch (7.8 miles)