1007 East Street, Dedham, MA 02026
For more information about senior living options: (844) 490-3973
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Carol, the hospice nurse, was kind and clearly cared for the patient and her visitors. Kristen, the Director of Nursing, promptly addressed and corrected issues and even shared her personal cell phone for direct contact. The front desk staff were described as lovely and pleasant, and the facility was clean and professional. Jose, described as an immaculate gentleman, took pride in his work and ensured visitors were escorted out respectfully. The staff arranged a courtyard outing for the patient, allowing fresh air and sunshine. A reviewer noted positive changes over time and felt the facility deserved a better rating. The hospice nurse caring for the patient in that visit was described as wonderful.
The facility lies about feeding residents and ignores their dietary preferences. The staff show little compassion, leaving elderly patients to cry and suffer. They prioritize money over genuine patient care. Rooms are dark, cold, and poorly maintained, with safety and comfort routinely neglected. Medications are not given in a timely manner and doctors are slow to sign off on needed changes. Hospice patients are kept in distant, unwelcoming rooms far from the nurses' station. The facility is severely understaffed, leading to neglect and long waits for basic assistance. Some nurses and aides yell at family members and treat relatives with disrespect. Residents are left in soiled garments or in urine/stool for extended periods. Personal belongings can disappear or be mishandled, and families aren't always notified about transfers or changes in care.Across a spectrum of family experiences, a troubling picture emerges of care environments that are too often failing the people who depend on them most. Families describe scenes of planned hospice and rehabilitation that devolve into daily struggles over basic dignity, safety, and communication. In many accounts, the core issues recur: severe understaffing and overwork, inconsistent or absent communication with families, and a troubling gap between policy and practice when it comes to recognizing and honoring a patient's needs. The emotional toll is profound - parents and grandparents who are ill or aging become the subject of fear, neglect, and in some cases, visible distress that families say should have prompted immediate action and sensitivity.
A dominant thread in these reviews is the failure of basic care to be delivered consistently. Several accounts describe rooms that feel inhospitable and unsafe: rooms placed far from the nurses' station, dim lighting, and uncomfortably cold environments (one instance cites an AC set to 61 degrees), with patients left in the dark or isolated from care. Some families recount that essential routines - like timely medication administration, proper turning and repositioning to prevent pressure ulcers, or even the simple act of being checked on - were delayed or neglected for hours. In one painful episode, a patient went more than a day without medications because staff did not obtain the necessary doctor sign-off, leaving the patient agitated and dependent on others to push for a resolution. These details are not isolated incidents but part of a broader pattern that families describe as systemic rather than circumstantial.
Communication breakdowns compound the care gaps. Families complain that information was not shared promptly, especially regarding medications and changes in a patient's status. The absence of proactive outreach - such as notifying loved ones before or when something requires immediate attention - led to a sense that the patient's well-being was not being prioritized. Some reviews highlight moments when a calm, competent clinician intervened and changed the course of care, underscoring that the failures were not about the capability of individual staff, but about the structures and pressures that prevented consistently reliable communication and timely decision-making. In some cases, families found relief only after speaking directly with leadership or a nurse who demonstrated accountability, revealing a divide between a facility's potential and the daily realities experienced on the ground.
The human cost of understaffing and overwork is another central theme. Reviewers describe overwhelmed aides and nurses who were unable to respond promptly to calls, often dealing with too many patients at once. This strain sometimes manifested as impatience or anger from staff, which families found disturbing and distressing in a setting meant for care and comfort. Social workers were noted to have quit in at least one account, a detail that signals deeper morale and resource issues within the facility. Yet within these same narratives, there are counterpoints: a handful of staff members who showed kindness, restraint, and professionalism even under pressure, suggesting that the right people in the right roles can make a meaningful difference amid challenging conditions.
Amid the horror stories, there are pockets of positive intervention that offer a counterpoint to the broader critique. One reviewer credits the Director of Nursing, Kristen, with addressing problems directly and effectively after a troubling period. The reviewer mentions receiving Kristen's personal cell number and being invited to call with concerns, and notes a noticeable improvement in the facility's operation after Kristen's involvement. Another account praises a hospice nurse named Carol, who is described as caring and proactive, capable of making meaningful decisions for a patient's comfort and well-being. A third positive moment comes from a staff member, Jose, who was said to be courteous and respectful, representing the kind of professional behavior that families want to see more of. These notes of improvement suggest that leadership and frontline compassion can, at least in some cases, pivot a facility toward better outcomes.
The reviews also reflect a strong sense of dignity, respect, and the humanity owed to older adults and veterans, who appear repeatedly as the most vulnerable and deserving of protection. Several accounts emphasize that, for elderly residents and those with dementia or significant medical histories, even small lapses in care can become deeply traumatic experiences. One reviewer explicitly references a veteran, lamenting that those who served the country deserve better treatment in their final days, not to be left in cold rooms or neglected in silence. The emotional weight of these stories pushes beyond individual grievances to a broader ethical question: how to ensure that a facility's mission truly centers the dignity and comfort of every resident, especially when they are most vulnerable.
A recurring comparison in these narratives is between the experience of current, if imperfect, improvements and the more severe, earlier conditions described by other families. Some reviews paint a grim picture of neglect and harm, including reports of soiled clothing, delays in basic care, and even physical mistreatment in rare instances. Others describe situations where care was initially poor but was later corrected through direct advocacy, leadership involvement, or shifts in which staff members were allocated to the patient's care. A thread of hope runs through these accounts: accountability and personalized attention - not necessarily universal across all shifts and rooms, but visibly present when leaders and dedicated clinicians step in. The overarching implication is that outcomes can improve when leadership embraces real-time problem-solving, communicates openly with families, and ensures staff have the support needed to deliver consistent, compassionate care.
In the end, these accounts collectively underscore the urgent need for systemic improvements in elder and palliative care settings. They highlight how crucial it is to maintain reliable staffing, ensure timely and transparent communication with families, safeguard patient dignity, and create an environment where the focus remains on comfort, safety, and respect. They also remind us that even in facilities where improvements have begun, there is a long way to go to achieve the standard families rightly expect for their loved ones. The expressed longing is not merely for better procedures, but for a culture that treats every patient as a person deserving warmth, attention, and unwavering regard during some of life's most vulnerable moments.
145 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Gen Edw L Logan International (12 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Dedham Healthcare in Dedham, MA is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community provides a warm and inviting atmosphere where seniors can feel at home.
The amenities at Dedham Healthcare are designed to enhance the quality of life for residents. From a beauty salon and fully furnished accommodations to a gaming room and small library, there are plenty of opportunities for relaxation and entertainment. The community also offers a fitness room and wellness center for those who want to stay active and maintain their health. Residents can enjoy delicious meals in the restaurant-style dining room, which caters to special dietary restrictions, or they can prepare their own meals in the kitchenette provided in each residence. Other amenities include cable or satellite TV, Wi-Fi/high-speed internet, housekeeping services, move-in coordination, private bathrooms, and outdoor spaces such as gardens.
Care services at Dedham Healthcare ensure that residents receive the assistance they need with daily activities. A 24-hour call system is available for emergencies, and there is 24-hour supervision to provide peace of mind for both residents and their families. Trained staff are on hand to assist with bathing, dressing, transfers, and medication management. The community also offers diabetes-specific diets for those who require it. Mental wellness programs are available to support emotional well-being.
Dedham Healthcare strives to create an engaging environment through a variety of activities. Residents can enjoy planned day trips organized by the community or participate in resident-run activities within the premises. Fitness programs cater to maintaining physical health while scheduled daily activities provide social interaction and mental stimulation.
The location of Dedham Healthcare offers convenience with several amenities nearby. There are four cafes, parks, pharmacies, restaurants, three physicians' clinics, two hospitals located close by making access to various services easily accessible.
Dedham Healthcare is dedicated to providing excellent care services along with a range of amenities that promote independence, well-being, and social interaction for its residents.
Dedham Healthcare is located at 1007 East Street, Dedham, MA 02026 in Suffolk County, Massachusetts
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