Neville Center At Fresh Pond For Nursing & Rehab

Pros

• The nursing staff, especially Susan, was helpful and caring towards the patient during their rehab process.
• The facility grounds at Neville Manor are well-maintained.
• The staff at Neville Center were friendly and helpful during a patient's rehabilitation care.
• The rooms at Neville Center were nice and comfortable for the short-term resident.
• The cleanliness of the facility at Neville Center impressed one visitor.
• Staff members at Neville Manor were attentive and accommodating to concerns brought to their attention.
• Neville Place had a variety of amenities and services available for residents, including an arts and crafts studio.
• The staff at Neville Manor provided excellent care for a family member and kept the place clean.
• Neville Place offered comfortable apartments that felt like home to residents.
• The social interaction among residents made one individual's family member happy while living at Neville Place.

Cons

• The facility lost her teeth, half of her clothes, and she came home with an open wound under a compression sock.
• The food was quite salty and very bland, and the staff was not proactive in its approach to care.
• The facility smelled like urine and stool, and the communication was difficult.
• The rooms were small and the building was old, and it seemed like you need to have good mobility skills as there's a lot of walking.
• Her pocketbook was stolen and never recovered, causing distress to her family.
• The staff did very little for him during his stay, and the food was not good.
• The facility smelled like urine and stool, making it an unpleasant environment.
• The staff was unresponsive to phone calls and neglected basic needs such as providing water or helping him turn on the TV.
• They stopped answering the phone after initial issues were raised about his care.
• There was no therapy provided for him throughout the entire weekend of his stay at Neville Manor.

Review

The Neville Center in Cambridge, Massachusetts, has received mixed reviews from various individuals who have had experiences at the facility. One reviewer shares a devastating experience where their mother contracted COVID-19 during her stay and subsequently passed away. The reviewer also alleges that their mother's pocketbook was stolen and never recovered. Additionally, they express frustration with the lack of communication and medical care provided.

Another individual expresses disappointment in the care their 84-year-old father received at Neville after being discharged from Mass General Hospital with COVID-19. According to the reviewer, basic needs such as water and assistance were neglected, and there was no therapy provided for an entire weekend. The individual concludes that the facility offered little support or aid to their father.

A separate reviewer criticizes Neville for losing personal items belonging to their elderly mother while she was under their care. They highlight the loss of teeth, clothing, and an open wound that occurred during her stay. The reviewer describes this as "absolutely horrible care."

Amidst these negative experiences, there are also positive reviews highlighting compassionate staff members who provided exceptional care. One individual mentions a nursing staff member named Susan who went above and beyond to assist their mother during her rehabilitation after knee replacement surgery. They express gratitude towards Susan and would consider returning if rehabilitation services were ever needed again.

Another reviewer describes experiencing pleasant interactions with helpful staff members during their short-term rehabilitation stay at Neville Manor. They compliment the cleanliness of the rooms but criticize the quality of food, particularly for individuals requiring specialized diets.

In contrast to some negative experiences shared by reviewers where the facility fell short in certain aspects of care, one person commends Neville Center for its friendly staff and impressive cleanliness throughout the premises. They mention that residents have control over meal choices based on a menu selection.

Lastly, someone reflects on their Nana's time at Neville Place as she transitioned into assisted living in her nineties. They describe her apartment as feeling like a home rather than just a room, with a window facing Fresh Pond. Although the meals were not exceptional, the reviewer emphasizes the importance of social interaction and highlights the friendly staff.

Overall, these reviews provide various perspectives on different aspects of Neville Center, ranging from negative experiences involving inadequate care and lost personal belongings to positive encounters with compassionate staff members and well-maintained facilities.

Restaurants

• La Saison Bakery (0.6 miles)
• Sofra Bakery & Cafe (1 miles)
• Felipe's Mexican Taqueria (1.8 miles)
• Charlie's Kitchen (1.8 miles)
• Russell House Tavern (1.8 miles)
• Kura Revolving Sushi Bar (1.9 miles)
• Spring Shabu-Shabu (1.9 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.3 miles)

Hospitals

• Mount Auburn Hospital (1.2 miles)
• McLean Hospital (2.2 miles)
• Boston Children's Hospital (4.2 miles)
• Brigham and Women's Hospital (4.2 miles)

Physicians

• Harvard Vanguard Medical Associates (1.4 miles)
• Harvard Vanguard Medical Associates (2.2 miles)
• Harvard Vanguard Medical Associates – Spinal Unit/Pain Management (3.8 miles)
• Harvard Vanguard Medical Associates (3.9 miles)
• Bidmc Lowry Building (4.1 miles)
• Harvard Medical School (4.3 miles)
• Mass. Eye and Ear (4.4 miles)

Transportation

• MBTA Davis Square Station (1.4 miles)
• Porter Square MBTA Station (1.5 miles)
• MBTA Union Square Station (2.8 miles)
• Assembly Station (3.6 miles)
• MBTA Reservoir Station (3.7 miles)
• Wellington Station (3.7 miles)
• MBTA Fenway Station (3.8 miles)

Cafes

• Cafe Rustica (1.7 miles)
• Flour Bakery + Cafe (1.7 miles)
• Forge Baking Company (1.9 miles)
• Tatte Bakery & Cafe (1.9 miles)
• Starbucks (2.1 miles)
• Starbucks (3.4 miles)
• Tatte Bakery & Cafe (4 miles)

Parks

• Grove-Cedar Bike Path (1.7 miles)
• Tufts Park (2.2 miles)
• Summer Street Dog Park (2.5 miles)
• Rindge Park (3.6 miles)
• John M. Devir Park (3.9 miles)
• Medford St Dog Park (4.3 miles)
• The Esplanade (4.4 miles)

Places of Worship

• St Agnes Parish-Arlington (1.9 miles)
• St Paul Parish, Harvard Square (2.1 miles)
• Our Lady's Church (4.3 miles)

Theaters

• Cinema World Majestic 7 (1.9 miles)
• Kendall Square Cinema (3.3 miles)
• AMC Assembly Row 12 (3.5 miles)