Restore Health Rehabilitation Center

Pros

• The appearance of the facility is amazing when you go for a visit.
• The hardworking staff members are really good.
• The therapists at Restore Health Rehabilitation Center were pretty good.
• The people at the facility were friendly.
• The rooms at the facility were fine.
• Some of the staff members were good and doing their best to provide proper care.
• The facility has a lot of resources and potential for being great.

Cons

• The staff at Restore Health Rehabilitation Center failed to properly care for the residents, leaving them sitting in feces for hours.
• The facility lacks sufficient staffing, with only one charge nurse working for multiple floors and no charge nurse on some nights.
• The staff's inability to keep up with the workload resulted in poor care for the residents despite having resources and a visually appealing facility.
• The facility did not fulfill food orders correctly or provide adequate care for patients, emphasizing that appearances do not matter if proper care is lacking.
• The rehabilitation program provided insufficient physical therapy time for a patient, despite falsely claiming it was due to Medicare regulations.
• There were issues with the nurses' response time and disrespect towards patients, as evidenced by leaving a patient in darkness against their wishes and refusing to communicate with family members.
• The management's lack of concern trickles down to the staff, resulting in under-staffing, neglectful care, delayed responses to call lights, and nurses prioritizing personal activities over patient assistance.
• The overall quality of the facility outside of rehabilitation services was subpar according to one reviewer's experience.

Review

Restore Health Rehabilitation Center is a facility that has received mixed reviews from patients and their families. While the appearance of the center is impressive, with its new and visually appealing surroundings, there seem to be significant issues when it comes to the care provided by the staff.

One recurring complaint mentioned in multiple reviews is the lack of staffing at Restore Health Rehabilitation Center. Patients claim that they have been left sitting in their own feces for extended periods of time, sometimes up to eight hours. The excuse given by the staff is that there are not enough personnel available to attend to everyone's needs. It appears that there may be a shortage of charge nurses as well, with only one nurse responsible for overseeing an entire floor or even the entire facility.

Despite having ample resources, this facility fails to provide adequate care due to their inability to keep up with the workload. While the physical condition of the rooms seems satisfactory, other aspects of patient care are lacking. One reviewer mentioned that orders for food were often incorrect, indicating a lack of attention to detail and proper communication within the staff.

Another review brings attention to the insufficient amount of physical therapy provided to a patient. The individual states that their loved one was only receiving 15 minutes of therapy per day, five days a week. The reason initially given was that Medicare would not cover more than that duration. However, upon checking with Medicare directly, it was found that this was not true. When confronted again, staff members claimed they believed only 15 minutes were necessary – an assertion seemingly made without proper assessment or consultation.

Moreover, several instances highlight poor interactions between patients and nurses at Restore Health Rehabilitation Center. One person describes calling for assistance on behalf of their mother and experiencing negligent behavior from a nurse who turned off lights despite knowing about her fear of darkness. This incident sheds light on possible disregard for patient needs and a lack of professionalism exhibited by some staff members.

The issue of understaffing becomes more concerning when considering the lack of prompt responses to patient calls. Nurses are described as spending excessive time on their computers or cellphones at the nurses' station, often ignoring patients' pleas for assistance. It is disheartening to learn that some patients had to wait up to an hour for their call lights to be answered.

Lastly, a reviewer states that although the therapists at Restore Health Rehabilitation Center were competent and the rooms were satisfactory, there were major shortcomings in other areas. The facility's management seems indifferent, leading to staff members who do not seem motivated or concerned about providing exceptional care.

In conclusion, while Restore Health Rehabilitation Center may initially impress with its appearance and resources available, patient reviews raise numerous concerns about the quality of care provided. Understaffing appears to be a significant issue, resulting in prolonged neglect and unmet needs of patients. Communication breakdowns between staff members also contribute to inadequate treatment experiences. These reviews emphasize the importance of proper staffing levels and attentive personnel in any healthcare facility for optimal patient outcomes and satisfaction.

Parks

• White Plains Regional Park (0.5 miles)
• Indian Head Rail Trail (1.4 miles)
• Bensville Park (5.3 miles)
• Pinefield (5.4 miles)
• Cedarville State Forest (6.6 miles)

Pharmacies

• CVS Pharmacy (1.2 miles)
• Walgreens (1.6 miles)
• High Street Discount Pharmacy (1.6 miles)
• CVS Pharmacy (2.5 miles)
• Target Pharmacy (2.5 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3 miles)

Physicians

• Tower Radiology (1.2 miles)
• Childrens Healthcare Center (1.8 miles)
• GI Associates of Maryland (2.2 miles)
• American Radiology Services (2.2 miles)
• Dr Miller (2.3 miles)
• Waldorf ENT Dr Giancarlo Chiancone (2.3 miles)
• Waldorf Family Medical Center (2.3 miles)

Restaurants

• Tasty Chicken (1.4 miles)
• Captain Mos Seafood (1.6 miles)
• Cracker Barrel (1.7 miles)
• Chic-Fil-A (1.8 miles)
• Taco Bell (1.8 miles)
• Papa John's Pizza (1.8 miles)
• Arby's (1.9 miles)

Hospitals

• Precision Orthopedics and Sports Medicine (2.8 miles)
• Civista Medical Center (2.8 miles)
• Um Charles Regional Medical Center (4.7 miles)
• Charles Regional Medical Center - Kent Building (4.7 miles)

Cafes

• Starbucks (3 miles)
• Panera Bread (3.2 miles)
• Panera Bread (4.3 miles)
• Starbucks (5 miles)
• B Doughnut (5 miles)

Places of Worship

• Lighthouse Baptist Church (3.7 miles)
• Saint Peters Catholic Church (4.1 miles)
• Lifepoint Church (4.7 miles)
• St Marys Catholic Church (8.6 miles)
• Maryland Gospel Assembly (9.5 miles)

Theaters

• Xscape 14 (6.9 miles)