Manor Care Health Services - Ruxton

Pros

• The staff at Manor-Care Ruxton consistently demonstrated a friendly and caring attitude towards patients and their families.
• Many reviewers noted the cleanliness of the facility, including patient rooms and shared spaces.
• Physical therapy services were highly praised, with therapists providing excellent support that helped patients regain strength and health.
• Family members appreciated the regular communication from nursing staff regarding their loved ones' care.
• Several reviewers expressed satisfaction with the quality of food served at the facility, noting it was nourishing and well-prepared.
• The reception staff was described as courteous and friendly, creating a welcoming environment for families visiting their loved ones.
• Many positive experiences highlighted that the nursing assistants were friendly and attentive to residents' needs.

Cons

• Family members expressed frustration over poor communication regarding hospital transport and lack of timely updates.
• There are complaints about lost personal belongings, such as a family member's cell phone.
• Multiple reports indicate unresolved maintenance issues, like a TV without sound that has not been fixed for over a week.
• Staff rarely answer the phone, leading to further dissatisfaction among families.
• Reports of rude staff, particularly nurse Onny, contributed to negative experiences.
• Some employees have difficult-to-understand dialects, causing communication challenges with patients and families.
• There were logistical failures surrounding scheduled video chats that caused additional stress for family members.
• The facility is criticized for not following through on upgrades requested by families regarding food options.
• Families voiced concerns about the facility not being current with COVID vaccinations for residents.
• Several reviews describe the facility as dirty, with unclean rooms and unpleasant odors in hallways.
• Food quality is consistently described as inadequate or inedible across multiple reviews.
• There are serious concerns over delayed responses to call buttons from nursing staff, leading to avoidable accidents for residents.
• Families reported feeling stressed and misled by upper management regarding Medicaid coverage and patient care decisions.
• Instances of neglect were noted where residents were left unattended in compromising positions for extended periods of time.
• Criticism was directed at the ineffectiveness of therapy sessions due to insurance limitations rather than patient care needs.

Review

The experiences shared by families regarding the care of their loved ones at various ManorCare facilities depict a complex and often troubling picture. From commendable levels of care in certain departments to glaring deficiencies in others, these reviews highlight an urgent need for systemic improvements across the board. Families have voiced both satisfaction and grave concerns about the quality of care provided, revealing that while some staff exhibit exemplary dedication, others contribute to an atmosphere of distress.

On one hand, positive feedback accentuates the compassionate and skilled nursing staff members who make a significant difference in patient recovery. For instance, one reviewer praised individuals like Joseph from the nursing staff and Bert from physical therapy for their exceptional support during recovery from C-Diff. Similarly, another caregiver highlighted how dedicated therapists helped her father regain his strength after a traumatic brain injury. These accounts suggest that there are indeed pockets of excellence within the facility's environment where caregivers genuinely connect with patients and families alike, providing critical assistance during challenging times.

However, contrasting experiences emerged as alarming issues concerning communication and responsiveness came to light. Several family members expressed frustration over their inability to reach staff when necessary; calls for help frequently went unanswered for long durations. One reviewer recounted tragic delays that resulted in adverse situations for patients undergoing post-operative rehabilitation. Instances were noted where nurses appeared indifferent or overwhelmed, leading to neglectful situations—such as a patient left unattended in a wheelchair for hours—that compromised safety and dignity.

Compounding these challenges was dissatisfaction surrounding cleanliness and food quality across various facilities. Multiple reviewers reported filthy rooms replete with odors reminiscent of poorly maintained environments—far from the standard one would expect in a healthcare setting. The general consensus is that food options fell short of what is acceptable; descriptions ranged from “inedible” to “unfit even for stray dogs.” It was evident through these critiques that diet is not merely about nutrition but also influences overall recovery outcomes—a critical oversight many families felt was neglected.

Further complicating matters was unclear communication regarding administrative processes related to Medicaid coverage and stay extensions. Families voiced confusion about policy changes seemingly dictated by arbitrary decision-making rather than clear guidelines or compassionately considering individual circumstances—especially when home care could not be secured as an alternative solution. Some caregivers felt unjustly pressured into making decisions based on incomplete information, leading to increased stress during already trying times.

In addition to these struggles, language barriers further complicated interactions between residents and certain employees, resulting in misunderstandings concerning care plans or patient needs. Such communication challenges hindered effective support systems: caregivers were often unable to clarify instructions or advocate adequately for their loved ones due to dialect differences among staff members.

In summation, while specific instances reflect positively on individual caregivers’ efforts within ManorCare facilities—illustrating daily acts of kindness and skill—the overarching narrative remains mixed amidst reports of systemic flaws demanding urgent attention. Families deserve assurance that their loved ones will receive not only competent medical attention but also respectful treatment which fosters dignity—even during vulnerable times such as rehabilitation or palliative care roles within skilled nursing environments.

Physicians

• Advanced Allergy & Asthma Center (1.1 miles)
• Greater Baltimore Medical Center (1.2 miles)
• O'Dea Building- St Josephs Hospital (1.7 miles)
• Clinical Associates (1.9 miles)
• Maryland Pediatric Group: Winkelstein Amy L MD (2.3 miles)
• Dr Richard A. Adler, Belcara Health Ophthalmology (2.3 miles)
• Pediatric Partners (3 miles)

Hospitals

• GBMC (1.2 miles)
• Sheppard Pratt Health System (1.3 miles)
• Johns Hopkins Medicine at Green Spring Station (2.3 miles)
• Lifebridge Health Campus Service (3.6 miles)
• Sinai Hospital Of Baltimore (4.1 miles)
• MedStar Good Samaritan Hospital (4.1 miles)
• MedStar Union Memorial Hospital (5.5 miles)

Restaurants

• McDonald's (1.2 miles)
• Subway (1.2 miles)
• THB - Towson (1.5 miles)
• The Cheesecake Factory (1.6 miles)
• THB Bagels & Deli of Timonium (1.7 miles)
• Sonic Drive-In (2.1 miles)
• Nautilus Diner (2.2 miles)

Pharmacies

• CVS Pharmacy (1.2 miles)
• Walgreens (1.2 miles)
• Walgreens (1.7 miles)
• Walgreens (2.3 miles)
• Walgreens (2.7 miles)
• Rite Aid (2.7 miles)
• Walgreens (3.2 miles)

Places of Worship

• Church of the Immaculate Conception (1.3 miles)
• Church of the Nativity (1.9 miles)
• Brown Memorial Woodbrook Presbyterian Church (2 miles)
• St Demetrios Greek Ort (5.7 miles)

Transportation

• Lutherville Light Rail Station (1.5 miles)
• Penn Station (6.9 miles)

Theaters

• Cinemark Towson And Xd (1.7 miles)

Parks

• Meadowood Regional Park (2.2 miles)
• Rodgers Forge Tot Lot (2.2 miles)
• Lake Roland (2.5 miles)
• Cromwell Valley Park (4.1 miles)

Cafes

• Panera Bread (2.5 miles)
• Starbucks (3.2 miles)
• Miss Shirley's Cafe, Roland Park (4.3 miles)
• Panera Bread (6.4 miles)