Orchard Hill Rehabilitation And Healthcare Center

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Orchard Hill Rehabilitation And Healthcare Center

111 West Road, Towson, MD 21204

For more information about senior living options: (844) 490-3973

2.8 from 33 reviews
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13

Skilled Nursing Facility

Overall Review

Pros

  • pro The new administrator is working hard to implement processes that will improve the quality of life for residents.
  • pro The front desk receptionists, admissions, and department heads are caring and concerned for their residents.
  • pro Activities staff makes a strong effort to raise the spirits of the residents.
  • pro Rehabilitation services are described as excellent quality with new equipment available for patient care.
  • pro Some family members received timely updates and felt supported by the staff during their loved ones’ stays at the facility.
  • pro Residents appreciated the kindness and treatment provided by the staff at Orchard Hill Rehabilitation & Healthcare Center.
  • pro A family member noted that their mother was treated with respect and care similar to how they would treat her themselves.
  • pro Despite concerns about food quality, some residents mentioned that they found it acceptable or even good based on personal preferences.

Cons

  • pro The care at this facility is lacking, with staff being inattentive to patients' needs.
  • pro Patients often lay in soiled diapers for hours without being attended to.
  • pro Staff fails to respond to call buttons and requests for assistance in a timely manner.
  • pro The food quality is extremely poor, with meals that are unsuitable for diabetic patients and lacking in nutrition.
  • pro There is a significant lack of communication and coordination among the staff regarding patient care.
  • pro Patients are left waiting for long periods without assistance, particularly when needing transport to dialysis or other treatments.
  • pro Patients receive minimal rehabilitation care, with therapists spending only about 10 minutes per session.
  • pro The facility has been described as understaffed, leading to inadequate patient support and care.
  • pro Concerns raised by patients or their families often go unaddressed by higher authority staff members in the facility.

Review

The quality of care at nursing and rehabilitation facilities is a concern that many families face when seeking assistance for their loved ones. In the case of this particular facility, there seems to be a clear divide between experiences, with some residents expressing severe dissatisfaction while others report positive interactions. The overwhelming sentiment from several reviews portrays a facility plagued by inadequate staffing, poor communication among staff members, and substandard living conditions for patients.

Numerous complaints highlight the understaffing issues within the nursing home, which directly affects patient care. Family members have noted that calls for assistance often go unanswered for extended periods, leading to distressing situations where patients are left in soiled diapers or without adequate hygiene supplies. One reviewer recounted witnessing staff turn off malfunctioning call buttons without checking on the patients’ needs, illustrating a troubling lack of attentiveness to those under their care. The chaos in daily operations was further emphasized by accounts of staff scrambling for clean linens and other essential supplies, leaving residents feeling neglected.

The nutritional aspects of care also drew harsh criticism from reviewers. Several individuals shared experiences regarding the quality and appropriateness of meals provided to residents, particularly those with dietary restrictions such as diabetes or renal issues. Dishes were described as lacking in protein content and not fitting the dietary needs of vulnerable populations. Comments about serving cheap food items that appeared overcooked or unrecognizable added to the frustration expressed by patients who require specific nutritional support during their recovery process.

Communication—or rather the lack thereof—was another recurring theme throughout these reviews. Many family members mentioned dismal interaction with staff when they attempted to address concerns or request higher-level assistance. Instances where nurses failed to respond promptly or where supervisors were unreachable left relatives feeling powerless and disregarded. Some reviewers reported feeling as though they were talking to an uninterested wall when trying to voice grievances; this only deepened their feelings of helplessness regarding the well-being of their loved ones.

Overall cleanliness and hygiene standards also seemed woefully inadequate based on feedback from various reviewers. Observations included prolonged periods without changing bed linens or bathing supplies being limited solely to wipes—instead of full cleaning protocols—and caregivers failing to maintain basic sanitation practices during personal care routines. These factors significantly detracted from both comfort and dignity for residents, raising questions about whether appropriate health standards were being upheld.

Despite these overwhelmingly negative reports, it’s important to note that not all feedback is critical; some relatives offered words of encouragement regarding certain aspects of facility operations. A few acknowledged improvements made under new administration since 2022, highlighting efforts toward enhancing resident experience through better rehabilitation services and improved equipment availability. However, many still called for food quality improvements while recognizing that more work is required in addressing staffing turnover rates affecting overall resident satisfaction.

In conclusion, those considering placing their loved ones into this facility should proceed cautiously based on varied anecdotal evidence presented here regarding standards and practices within its walls. While there may be moments where individual staff shine bright under pressure—a few glowing praises suggest dedicated personnel exist—the prevailing narrative paints a picture rife with concern over inadequate care provisions grounded mostly in systemic flaws rather than isolated incidents alone.

Features

Housing

  • 135 resident community capacity 135 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beautician on-site Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Indoor common areas Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor common areas Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Baltimore-Washington International (17 miles away) Baltimore-Washington International (17 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • High acuity care High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meals provided Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Orchard Hill Rehabilitation And Healthcare Center in Towson, MD is a premier assisted living community designed to provide exceptional care and a comfortable lifestyle for seniors. This community offers a wide range of amenities to enhance the residents' quality of life.

One of the key amenities at Orchard Hill is the beauty salon, where residents can receive personalized hair and nail services. Residents can also enjoy their favorite shows and movies with cable or satellite TV in their fully furnished apartments. Community operated transportation is available for outings and appointments, ensuring that residents have easy access to everything they need.

For those who enjoy technology, there is a computer center equipped with high-speed internet access. The dining room provides restaurant-style dining experiences with delicious meals prepared by professional chefs. There is also a kitchenette available for residents who prefer to cook for themselves.

The community offers various spaces where residents can relax and socialize, such as the outdoor garden and gaming room. The small library provides a quiet space for reading and learning. Additionally, there is a fitness room and wellness center where residents can prioritize their physical wellbeing.

Orchard Hill provides comprehensive care services that cater to individual needs. With 24-hour call systems and supervision, residents have peace of mind knowing that help is always available. Trained staff members assist with activities of daily living, including bathing, dressing, and transfers.

Residents with special dietary restrictions, such as diabetics, are offered customized meal plans to meet their specific needs. Medication management ensures that medications are taken properly and on time. The mental wellness program focuses on supporting emotional health through various activities.

To enhance the overall experience at Orchard Hill Rehabilitation And Healthcare Center, concierge services are provided along with fitness programs and scheduled daily activities. Planned day trips offer opportunities for exploration outside of the community walls. Resident-run activities foster a sense of community involvement.

Located in Towson, MD, this assisted living community boasts proximity to several cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals. This ensures that residents have access to a wide range of services and entertainment options nearby.

Overall, the Orchard Hill Rehabilitation And Healthcare Center creates a warm and welcoming environment where seniors can live comfortably while receiving the care and support they need.

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Nearby Places of Interest

Pharmacies

  • CVS Pharmacy (0.3 miles)
  • Walgreens (0.3 miles)
  • Walgreens (1.4 miles)
  • Walgreens (2.1 miles)
  • Walgreens (2.6 miles)
  • CVS Pharmacy (2.7 miles)
  • Walgreens (2.7 miles)

Restaurants

  • McDonald's (0.3 miles)
  • The Cheesecake Factory (0.8 miles)
  • THB - Towson (0.8 miles)
  • THB Bagels & Deli of Timonium (1.4 miles)
  • Subway (1.5 miles)
  • Sonic Drive-In (1.9 miles)
  • Nautilus Diner (2 miles)

Physicians

  • Advanced Allergy & Asthma Center (0.5 miles)
  • Clinical Associates (1.1 miles)
  • Greater Baltimore Medical Center (1.5 miles)
  • O'Dea Building- St Josephs Hospital (1.6 miles)
  • Pediatric Partners (2.2 miles)
  • Maryland Pediatric Group: Winkelstein Amy L MD (3.1 miles)
  • Dr Richard A. Adler, Belcara Health Ophthalmology (3.1 miles)

Places of Worship

  • Church of the Immaculate Conception (0.6 miles)
  • Church of the Nativity (1.5 miles)
  • Brown Memorial Woodbrook Presbyterian Church (2.3 miles)
  • St Demetrios Greek Ort (4.7 miles)

Theaters

  • Cinemark Towson And Xd (1 miles)

Transportation

  • Lutherville Light Rail Station (1.4 miles)
  • Penn Station (7.1 miles)

Hospitals

  • Sheppard Pratt Health System (1.4 miles)
  • GBMC (1.5 miles)
  • Johns Hopkins Medicine at Green Spring Station (3 miles)
  • MedStar Good Samaritan Hospital (3.9 miles)
  • Lifebridge Health Campus Service (4.5 miles)
  • Sinai Hospital Of Baltimore (4.7 miles)
  • MedStar Union Memorial Hospital (5.6 miles)

Cafes

  • Panera Bread (2.3 miles)
  • Starbucks (3.2 miles)
  • Miss Shirley's Cafe, Roland Park (4.7 miles)
  • Panera Bread (6.3 miles)
  • Starbucks (7.1 miles)

Parks

  • Rodgers Forge Tot Lot (2.4 miles)
  • Meadowood Regional Park (3 miles)
  • Cromwell Valley Park (3.1 miles)
  • Lake Roland (3.2 miles)

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