Autumn Lake Healthcare At Oakview

Pros

• The physical therapy staff at Oakview Rehabilitation and Nursing Center is wonderful and provides excellent care to patients.
• Many residents enjoy the food and activities provided by the facility, which contributes to their overall happiness.
• Some family members found the admission coordinator to be very nice and respectful, answering all questions thoroughly.
• Several visitors noted that their loved ones appeared clean and engaged in activities during their visits.
• A positive experience was shared about the helpfulness of the staff in assisting patients with rehabilitation needs.
• The facility is located in a quiet suburban neighborhood, providing a peaceful environment for residents.
• There are thoughtful accommodations for non-English speaking residents, including staff who can communicate in Korean.
• Volunteers frequently visit to spend time with residents, enhancing their social interaction and well-being.

Cons

• The facility is dirty, with stains on the walls and a smell of urine and feces in the rooms.
• Staff members display rude and inattentive behavior toward residents and their families.
• There are significant communication issues, leading to missed appointments and lack of updates for family members.
• Residents often do not receive adequate assistance with daily activities, resulting in neglect.
• The environment feels unsafe, with instances of residents behaving aggressively towards others.
• Essential medical services, such as peritoneal dialysis care, are not administered correctly or consistently.
• The facility is outdated and lacks proper amenities for residents' comfort and care.
• Family members report being hung up on or left on hold when trying to get information about their loved ones' care.

Review

The experiences shared by families regarding Oakview Rehabilitation and Nursing Center present a polarized landscape of care and service. From commendations to severe criticisms, the reviews encapsulate a range of sentiments that paint an intricate picture of what one can expect from this facility.

On one hand, there are glowing testimonials praising specific staff members and their dedication to providing high-quality care. One reviewer expressed heartfelt gratitude towards the rehab team, highlighting their supportive approach which reportedly helped them regain their independence: "Thanks to their help, I got my life back!" Such positive experiences indicate that some staff members are genuinely committed to facilitating recovery and offering comfort to residents during challenging times. This sentiment was echoed by another family member who found the staff attentive and noted that her mother appeared clean and engaged with activities during visits.

Conversely, a substantial number of reviews point out serious deficiencies in care and communication at Oakview. Multiple reviewers lamented poor responses from staff when assistance was needed. There were alarming accounts of neglect where residents were left in soiled bedding or unbathed for extended periods. One reviewer stated, “If you hate your loved one, send them to Oakview,” reflecting visceral frustration with the apparent lack of hygiene protocols in place. Concerns about safety were also raised, as one individual described physical mistreatment accompanied by a lack of access to essential mobility aids—highlighting an environment that potentially compromises both physical and emotional well-being.

Moreover, communication issues emerged as a recurring theme across several narratives. Families reported being hung up on or ignored altogether when attempting to clarify details about loved ones’ care or appointments. In some cases, important medical directives were overlooked entirely; one reviewer recalled a situation where their family member was sent for medical appointments without prior notification. This sense of disorganization further exacerbated feelings of discontent among families trying to advocate for better care.

The facility's environment received mixed reviews as well; while some acknowledged cleanliness standards improving over time, others found the premises outdated and lacking modern amenities essential for patient comfort. Descriptions included dingy walls, lingering unpleasant odors, and an overall feeling reminiscent of an old hospital rather than a nurturing rehabilitation center—factors that contribute significantly to overall patient experience.

There was also mention of certain positive aspects within the socio-cultural framework offered at Oakview. Notably appreciated was the accommodation made for non-English speaking residents through designated staff fluent in Korean—a thoughtful gesture intended to foster inclusivity among diverse populations residing at the facility. Volunteers also often visit to provide social interaction—a commendable effort amidst concerns regarding general staff shortages.

In conclusion, while testimonials about Oakview Rehabilitation and Nursing Center vary widely—from accolades extolling specific caregivers’ contributions to condemnatory remarks concerning systemic failings—the overarching narrative reveals significant room for improvement in management practices, hygiene standards, communication effectiveness, and overall resident satisfaction levels. Prospective families may wish to weigh these contradictory perspectives carefully before choosing this facility for their loved ones’ care needs.

Transportation

• Forest Glen Metro Station (0.8 miles)
• Grosvenor-Strathmore Metro Station (2.6 miles)
• Medical Center Metro Station (2.7 miles)
• Glenmont Metro Station (2.9 miles)
• Bethesda Metro Station (3.3 miles)
• Twinbrook Metro Station (4.5 miles)
• Hertz Rent A Car (5.2 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3 miles)

Restaurants

• Jollibee (1.2 miles)
• McDonald's (2.3 miles)
• Denizens Brewing Co. (2.7 miles)
• Silver Diner (4.3 miles)
• Menchie's Westfield Montgomery Mall (4.7 miles)
• McDonald's (4.8 miles)
• McDonald's (5.1 miles)

Hospitals

• Holy Cross Hospital (1.2 miles)
• Sibley Memorial Hospital (6.5 miles)
• Medstar Washington Hospital Center (6.7 miles)
• Children's National Medical Center (6.9 miles)
• Howard University Hospital (7.4 miles)
• MedStar Georgetown University Hospital (7.6 miles)
• Georgetown University Hospital Pasquerilla Center (7.7 miles)

Physicians

• Capitol Medical Group (2.1 miles)
• Mary's Center (5.4 miles)
• Potomac Valley Orthopedic (5.8 miles)
• Foxhall Pediatrics (6.2 miles)
• Children's National - Main Hospital (6.9 miles)

Places of Worship

• Christ Congregational Church (2.2 miles)
• Basilica of the National Shrine of the Immaculate Conception (6.8 miles)
• College Park United Methodist Church (7.3 miles)

Parks

• Chevy Chase Park (2.9 miles)
• Winding Creek Local Park (3 miles)
• Rock Creek Park (3.7 miles)
• Georgian Forest Park & Tennis Courts (3.7 miles)
• Fort Slocum Park (4.8 miles)
• Chesapeake and Ohio Canal National Historic Park (6.7 miles)
• Meridian Hill Park (6.8 miles)

Cafes

• Tatte Bakery & Cafe (3.4 miles)
• Lost Sock Roasters (3.9 miles)
• Starbucks (4.8 miles)
• The Coffee Bar (7.5 miles)

Theaters

• AMC Montgomery 16 (4.9 miles)
• Alamo Drafthouse Cinema DC Bryant Street (7.5 miles)