ProMedica Total Rehab+ (Brightwood)

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  • Interior

    A cozy dining area with wooden furniture and a small kitchenette.

  • Outdoors

    A welcoming outdoor patio with seating surrounded by lush greenery, basking in sunlight.

  • Decor

    A cozy living room with green sofas and armchairs, featuring a television and framed artwork.

  • Living Room

    A cozy living room featuring a green chair, a fireplace, and shelves adorned with decorative items.

  • Building

    A welcoming entrance of a modern red brick building, surrounded by trees on a sunny day.

  • Bedroom

    A tranquil hospital room featuring a bed, seating area, and natural light.

  • Trees

    A sunny patio area featuring white outdoor furniture surrounded by trees.

  • Windows

    A spacious and inviting lounge area with large windows, furnished with tables and chairs, providing a warm atmosphere.

  • Landscaping

    A serene garden pathway surrounded by trees and vibrant foliage.

  • Lighting

    A well-lit corridor in a hospital, showcasing the typical layout and design of healthcare facilities.

  • Swimming Pool

    A serene indoor spa area featuring a jacuzzi, designed for relaxation and wellness treatments.

  • Stone Wall

    A cozy brown leather sofa against a textured stone wall, complemented by indoor plants.

  • Indoor Lighting

    A cozy waiting room with seating, wooden cabinets, and ambient lighting.

ProMedica Total Rehab+ (Brightwood)

515 Brightfield Road, Lutherville, MD 21093

For more information about senior living options: (844) 490-3973

3.9 from 100 reviews
5 stars
63
4 stars
10
3 stars
0
2 stars
6
1 stars
21

Skilled Nursing Facility

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    Overall Review of ProMedica Total Rehab+ (Brightwood)

    Pros

    • pro The staff are terrific, caring, and professional.
    • pro The care for a 92-year-old father was greatly appreciated.
    • pro The staff were extremely friendly, and the facilities were clean with good care for residents.
    • pro The rehab center is warm and welcoming, and the staff are friendly.
    • pro Supervisors Danielle and Lisa provided excellent customer service, making the stay great.
    • pro The aides and nurses are kind, caring, and capable of supporting families.
    • pro Advanced Rehab is a great place for getting stronger, with a helpful and happy team.

    Cons

    • pro The staff were unprofessional and slow to respond to basic needs, including bathroom assistance.
    • pro The facility had a mice infestation from the AC vents that maintenance failed to address promptly.
    • pro Patients were not consistently cleaned or changed, with soiled diapers and inadequate perineal care.
    • pro The administration and some nursing staff were described as not having patients' best interests at heart and leaving care tasks undone.
    • pro An aide allegedly injured a patient and was only lightly reprimanded, with others left lying in waste for hours.
    • pro The facility was described as dirty and smelling of pot, with limited cleanliness and maintenance improvements.

    Review

    The collection of experiences shared about this rehab facility paints a picture of a place that can feel like a hopeful lifeline for families and a source of real frustration for others. Across the board, many reviewers praise the staff for their warmth, kindness, and professionalism, especially when it comes to caring for elderly loved ones who are navigating rehab and recovery. Several family members express gratitude for attentive caregivers, noting that nurses, aides, and therapists can make a tangible difference in a resident's mood and progress. One reviewer described the staff as terrific, caring, and professional, and another thanked the facility for the care their 92-year-old father received in a short time. Others highlighted cooperative teamwork - staff working together to meet a loved one's needs, whether it was arranging therapy, feeding, or coordinating with family members.

    Positive reflections aren't limited to the clinical side of care. Several visits mention a welcoming atmosphere and a clean, well-kept environment. Reviewers repeatedly emphasize friendly front-desk interactions, with at least one noting a particularly courteous greeting from the receptionist. The physical surroundings also come up in praise: landscaping described as spectacular, private rooms that feel more comfortable and home-like, and a general sense that the rehab center is a warm place where families can visit without added stress. The rehab team itself is highlighted in multiple accounts as patient-focused, with therapists who are patient, communicative, and able to answer questions. Specific staff members - prospective patients might remember names like Peyton in physical therapy, Ms. Sonja and Ms. Angie for their upbeat demeanors, and Nurse Danielle and Nurse Lisa for their excellent customer service - are singled out for improving experiences and making residents feel valued.

    However, the sentiment is not universally positive. A number of reviews describe serious concerns about care quality, responsiveness, and overall safety. One family member recounts a distressing scenario in which a loved one, recently admitted, was not helped for hours when she needed assistance to use the bathroom, and the family worries about ongoing under-service and inadequate attention. The tone is urgent and alarmed, with charges that staff were slow to respond, relied heavily on disposable products, and failed to change soiled garments in a timely fashion. Another reviewer shares a broader critique about supervision and care, raising questions about whether patient needs are always being met and whether alarms or calls for help are being adequately acknowledged.

    There are also recurring issues around hygiene and facility maintenance. One family reports a mice infestation they believe originates from AC vents, with ongoing maintenance requests seemingly overlooked until an external alert prompts action. The same reviewer notes a troubling pattern: delays in basic hygiene tasks like showers, concerns about perineal care and the availability of diaper cream, and instances of residents being dressed in soiled clothing or not being cleaned before meals. An update mentions that after the doctor was alerted, an exterminator addressed the mouse problem, underscoring how quickly situations can pivot when concerns reach a higher level. The same account expands into broader calls for systemic support, suggesting internship programs to bolster staffing and care, a mode of reform that would address long-standing shortages in nursing and aides.

    Other accounts sharpen the contrast between praise and problem areas. A reviewer who had a generally positive impression for a time later describes episodes of discontent: alarm beeps at the nurses' station going unanswered for hours, and personal attention that was delayed for several hours. These stories underscore a pattern where good moments - friendly interactions, better food options, and engaged therapy staff - sit alongside episodes of frustration and fear about safety and daily living routines. Some commenters emphasize the facility's physical charm and convenient location as strong reasons to consider it but caution that experiences can vary widely from room to room and day to day.

    A few voices touch on more structural or leadership concerns. One long review contrasts the experience under previously noted "great" service with a later period under new ownership, alleging a shift in culture that led to more routine neglect, a sense that patient needs were deprioritized, and a general decline in the cleanliness and safety of the environment. This perspective also links administration and nursing care to broader systemic issues within the organization, including references to "monopoly" ownership by larger companies and worries that patients become revenue rather than priority. While those sentiments are powerful, they sit alongside other reviews that emphasize strong clinical capabilities and compassionate staff, suggesting that the quality of care may be unevenly distributed across shifts, departments, or management eras.

    Finally, some reviewers zoom in on practical matters that affect day-to-day experience: disputes over medication handling after discharge, inconsistent communication about insurance-covered medications, and differing stories from staff regarding what has been done or will be done. These kinds of inconsistencies can be particularly stressful for families already navigating stress, appointments, and planning for home discharge. Yet even here, there are hopeful notes - families reporting successful discharges, appreciation for specific nurses and aides who went above and beyond, and a sense that, when things align, residents can receive thoughtful, effective therapy and care.

    In sum, this rehab center presents a spectrum of experiences. For some families, it is a beacon of compassionate care, clean facilities, and skilled rehabilitation that helps loved ones regain strength and return home. For others, it raises serious concerns about responsiveness, hygiene, pests, and administrative communication, with experiences that range from challenging to alarming. If you're considering this facility, the takeaway seems clear: visit thoroughly, talk with residents and families, ask specific questions about daily routines, hygiene practices, response times, and what supports exist for staff shortages. Costs and billing practices are also understandably important to clarify up front. The mix of feedback suggests that outcomes and experiences may depend on factors like staff availability, room assignments, and the particular care team on duty, so a careful, in-person assessment is advisable for anyone weighing this option.

    Features

    Housing

    • 21 resident community capacity 21 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Baltimore-Washington International (16 miles away) Baltimore-Washington International (16 miles away)

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    ProMedica Total Rehab+ (Brightwood) is an assisted living community located in Lutherville, MD. This community offers a variety of amenities to ensure that residents have a comfortable and enjoyable living experience. Each unit is fully furnished with cable or satellite TV, Wi-Fi/high-speed internet access, and a telephone. The community also provides housekeeping services to keep the living spaces clean and organized.

    Residents at ProMedica Total Rehab+ have access to a dining room where they can enjoy delicious meals prepared by the staff. Special dietary restrictions can be accommodated to ensure that each resident's nutritional needs are met. Additionally, the community offers a mental wellness program to support the emotional well-being of its residents.

    Care services at ProMedica Total Rehab+ include 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents are taking their medications correctly.

    Transportation arrangements can be made for medical appointments, and there are several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals located nearby for convenient access.

    Overall, ProMedica Total Rehab+ (Brightwood) provides a supportive and enriching environment for seniors who require assistance with daily activities while still maintaining their independence.

    Nearby Places of Interest

    Parks

    • Meadowood Regional Park (0.8 miles)
    • Lake Roland (2.3 miles)
    • Rodgers Forge Tot Lot (3.2 miles)
    • Cromwell Valley Park (5.8 miles)

    Hospitals

    • Johns Hopkins Medicine at Green Spring Station (1 miles)
    • Lifebridge Health Campus Service (2.1 miles)
    • GBMC (2.4 miles)
    • Sheppard Pratt Health System (2.6 miles)
    • Sinai Hospital Of Baltimore (3.7 miles)
    • MedStar Good Samaritan Hospital (5.3 miles)
    • MedStar Union Memorial Hospital (6 miles)

    Physicians

    • Maryland Pediatric Group: Winkelstein Amy L MD (1.1 miles)
    • Dr Richard A. Adler, Belcara Health Ophthalmology (2 miles)
    • Greater Baltimore Medical Center (2.4 miles)
    • Advanced Allergy & Asthma Center (2.7 miles)
    • O'Dea Building- St Josephs Hospital (3.1 miles)
    • Clinical Associates (3.6 miles)
    • St Paul Place Specialist OB GYN (3.9 miles)

    Pharmacies

    • Walgreens (1.9 miles)
    • Rite Aid (2.6 miles)
    • Walgreens (2.9 miles)
    • CVS Pharmacy (3 miles)
    • Walgreens (3 miles)
    • Walgreens (3 miles)
    • Rite Aid (3.8 miles)

    Restaurants

    • Pepe's (2.4 miles)
    • Subway (2.5 miles)
    • Mt. Washington Tavern (2.8 miles)
    • THB Bagels & Deli of Timonium (2.8 miles)
    • McDonald's (3 miles)
    • Sonic Drive-In (3 miles)
    • Nautilus Diner (3.1 miles)

    Transportation

    • Lutherville Light Rail Station (2.6 miles)

    Places of Worship

    • Brown Memorial Woodbrook Presbyterian Church (2.7 miles)
    • Church of the Immaculate Conception (3.1 miles)
    • Church of the Nativity (3.1 miles)

    Cafes

    • Panera Bread (3.3 miles)
    • Starbucks (4.1 miles)
    • Miss Shirley's Cafe, Roland Park (4.6 miles)
    • Panera Bread (5.8 miles)
    • Panera Bread (6.3 miles)

    Theaters

    • Cinemark Towson And Xd (3.4 miles)

    Frequently Asked Questions

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