ProMedica Brightwood

Pros

• The therapy department provided exceptional care and support for the patients during their recovery.
• Most of the nurses demonstrated caring attitudes toward their patients, even when they were busy.
• One nurse went out of her way to be kind and helpful, leaving a positive impression on a patient.
• The social worker was able to assist effectively in some cases, showing that not all experiences were negative.
• Patients appreciated the nice grounds and environment of the facility during their stay.
• Some aides offered valuable assistance, contributing positively to certain patients' experiences.
• The food quality received praise from at least one family member who reported satisfaction with what was provided.
• Overall, many patients expressed gratitude for specific staff members who made a difference in their care experience.

Cons

• The therapy staff were excellent, but the overall experience was marred by poor nursing care and a lack of responsiveness to patient needs.
• The social worker failed to follow through on discharge plans and displayed no accountability for their mistakes.
• Patients reported dirty rooms, including blood in the shower drainage and uncleaned surfaces, contributing to an overall unsanitary environment.
• Call buttons for assistance often went unanswered for extended periods, leading to frustration and concern for patient safety.
• Some nurses exhibited rudeness and a dismissive attitude towards patient concerns and requests for help.
• The facility appeared short-staffed, particularly on weekends, which negatively impacted the quality of care provided to patients.
• There were consistent complaints about uncomfortable room conditions and outdated equipment throughout the facility.
• Residents expressed dissatisfaction with meal quality and noted that food-related issues compounded their overall negative experience.
• Patients experienced delays in receiving necessary medications, with some reporting that they received incorrect medications instead of what was prescribed.

Review

The experiences shared by families and patients at a rehabilitation facility reveal a troubling picture of inadequate care, staff shortages, and subpar living conditions. While some members of the therapy department received praise for their exceptional service, the overall sentiment points to significant shortcomings in basic patient care. Many reviews highlight an alarming lack of responsiveness from nursing staff, leading to extended waits for assistance with fundamental needs such as bathing and changing. One reviewer recounted a harrowing episode where their loved one was left unchanged for several hours, leading to discomfort and distress.

In addition to the issues with personal care, several reviewers pointed out problems with cleanliness and maintenance within the facility. Reports of dirty rooms upon arrival were frequent; one individual described finding blood in the shower drainage and unsanitary conditions that included cookie crumbs on bedsheets. These grievances were compounded by concerns over outdated equipment and uncomfortable furniture that detracted from patients’ comfort during their stay. The physical environment not only failed to provide a comforting atmosphere but also appeared neglected, raising questions about the management's commitment to maintaining safe and hygienic living spaces.

Another prevalent concern involved the attitudes of the staff responsible for patient care. Many reviews described nurses as being overwhelmed or indifferent, often prioritizing end-of-shift departures over attending to urgent patient needs. There were instances where call bells went unanswered for extensive periods—one patient reported waiting up to 35 minutes before receiving assistance after activating their call button. Such delays could have dire consequences; patients may be left in precarious situations without timely intervention from medical personnel.

Despite these systemic issues, there are glimpses of positive interactions between some staff members and patients. A few reviews highlighted specific nurses who provided excellent support during recovery periods, demonstrating that compassionate care is achievable within this environment. However, these positive comments seemed overshadowed by widespread dissatisfaction regarding staffing levels—many reviewers noted that weekends were particularly challenging due to limited personnel availability. This lack of adequate staffing is said to exacerbate existing problems and negatively impact both patient safety and morale within the facility.

Communication with family members also emerged as an area needing improvement. Several individuals documented frustrating experiences trying to address ongoing issues with charge nurses who exhibited rudeness or indifference when approached about their loved ones' needs. In one case, families reported feeling helpless in advocating for essential services because complaints often went unresolved or fell on deaf ears amid chaotic shifts characterized by understaffing.

Lastly, amidst these critical evaluations lies an urgent plea from concerned family members—many expressed disbelief that such persistent issues could go unaddressed within a healthcare setting where love, compassion, and respect should be paramount in caring for vulnerable individuals recovering from illness or injury. The reviews serve as both warnings and calls to action: stakeholders must recognize the gaps in service provision at this rehabilitation facility so that necessary changes can be made promptly before more patients encounter similar struggles while seeking crucial rehabilitation assistance.

This part of Lutherville, Maryland offers a variety of amenities and services that may appeal to older adults considering senior living options. With several parks nearby, such as Meadowood Regional Park and Lake Roland, residents have opportunities for outdoor recreation and relaxation. The proximity to hospitals like Johns Hopkins Medicine and Lifebridge Health Campus ensures accessible healthcare services. Additionally, there are numerous pharmacies, physicians' offices, and restaurants in the area, providing convenience and accessibility for daily needs. The Lutherville Light Rail Station offers easy transportation options, while places of worship like Brown Memorial Woodbrook Presbyterian Church cater to spiritual well-being. Overall, this neighborhood provides a combination of essential services and recreational opportunities for seniors looking to settle in a vibrant community.

Parks

• Meadowood Regional Park (0.8 miles)
• Lake Roland (2.4 miles)
• Rodgers Forge Tot Lot (3.4 miles)
• Cromwell Valley Park (6 miles)

Hospitals

• Johns Hopkins Medicine at Green Spring Station (1 miles)
• Lifebridge Health Campus Service (2 miles)
• GBMC (2.5 miles)
• Sheppard Pratt Health System (2.8 miles)
• Sinai Hospital Of Baltimore (3.7 miles)
• MedStar Good Samaritan Hospital (5.4 miles)
• MedStar Union Memorial Hospital (6 miles)

Physicians

• Maryland Pediatric Group: Winkelstein Amy L MD (1.1 miles)
• Dr Richard A. Adler, Belcara Health Ophthalmology (2 miles)
• Greater Baltimore Medical Center (2.5 miles)
• Advanced Allergy & Asthma Center (2.9 miles)
• O'Dea Building- St Josephs Hospital (3.3 miles)
• St Paul Place Specialist OB GYN (3.8 miles)
• Dr Kelman Office (3.8 miles)

Pharmacies

• Walgreens (1.8 miles)
• Rite Aid (2.5 miles)
• Walgreens (3 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.2 miles)
• Seven Mile Market (3.7 miles)

Restaurants

• Pepe's (2.4 miles)
• Subway (2.6 miles)
• Mt. Washington Tavern (2.8 miles)
• THB Bagels & Deli of Timonium (3 miles)
• McDonald's (3.2 miles)
• Sonic Drive-In (3.2 miles)
• Nautilus Diner (3.2 miles)

Transportation

• Lutherville Light Rail Station (2.7 miles)

Places of Worship

• Brown Memorial Woodbrook Presbyterian Church (2.8 miles)
• Church of the Nativity (3.2 miles)
• Church of the Immaculate Conception (3.2 miles)

Cafes

• Panera Bread (3.4 miles)
• Starbucks (4.2 miles)
• Miss Shirley's Cafe, Roland Park (4.7 miles)
• Panera Bread (5.6 miles)
• Panera Bread (6.3 miles)

Theaters

• Cinemark Towson And Xd (3.6 miles)