Citizens Care Center in Havre De Grace, MD
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415 South Market Street, Havre De Grace, MD 21078
For more information about senior living options: (844) 490-3973
The facility is described as having a caring, loving staff. The staff across departments are kind and genuinely care about residents. Residents are treated with privacy, compassion, dignity, and respect. Families are happy with the care and the staff's responsiveness to concerns. The nurses and aides are very caring, patient, and attentive to individual needs. The facility is clean, bright, and well-maintained with a friendly atmosphere. The courtyard, scenery, and outdoor spaces provide pleasant activities for residents. The center has a long history and is highly regarded for its quality of care. The on-site pharmacy treats customers like family and offers a wide range of medications. The overall environment is safe, supportive, and well-communicated with families.
The caller was told they couldn't speak to their relative because staff didn't want them to get riled up. Ed is described as very rude and strange. The kitchen served food that was still raw on the inside, which was deemed ridiculous. The place is described as horrible, with nurses taking forever to come when called. A nurse was rude when asked to help the grandmother out of bed. The building feels old and outdated, and it's hot inside. The center is described as unprofessional and potentially illegal per Medicare.Citizens Care Center in Havre de Grace is best suited for families seeking a warm, hands-on environment where staff know residents by name and care teams stay engaged with daily routines. The community earns its strongest value from compassionate nurses and aides, robust rehab experiences, and a long-standing presence that translates into continuity of care and familiarity for residents with dementia or recovery needs. In particular, the facility tends to serve those who prize family involvement, meaningful activities, and a campus feel with a courtyard and proximity to local amenities. For caregivers who want a place that treats privacy and dignity with care - especially as a loved one moves toward hospice or end-of-life transitions - Citizens often delivers.
But this community may not be the right fit for every family. Alternatives deserve consideration if top-tier dining consistency, uniformly polished surroundings, or uniformly responsive administrative communication are nonnegotiables. A few reviews flag encounters with curt or unhelpful front desk service, uneven meal quality, and periodic lapses in attentiveness. For families that require pristine, modern interiors, tightly controlled environmental conditions, or a consistently seamless administrative experience, there are facilities in the region that may better align with those expectations. These factors, while not universal, are meaningful when weighing the overall experience.
On balance, the strongest pros - genuine, attentive caregiving and a collaborative care culture - often offset the more troubling drawbacks. Residents frequently benefit from dedicated staff who take time to get to know individual preferences, and from a rehab program that families describe as capable and reassuring. In hospice contexts, the team's commitment to privacy, dignity, and compassionate support is repeatedly highlighted as a core strength. The community's emphasis on family-inclusive events, accessible activities, and a caring atmosphere helps offset concerns about occasional service gaps, delivering a sense of security for families who want their loved ones to feel seen and valued.
That said, certain recurring cons warrant careful consideration. A handful of reviews recount episodes where staff interactions felt impersonal or overtaxed, with delays in response to calls or needs. Kitchen and food quality are other flashpoints for some residents and families, including reports of meals that miss the mark on temperature or preparation. Complaints about outdated d?cor, heating or airflow in certain areas, and sporadic maintenance contribute to a perception that some parts of the building show their age. While these issues are not universal and often sit beside numerous positive experiences, they do color the day-to-day reality and should be weighed against the facility's strengths.
For families evaluating options, a practical path is essential. Schedule multiple, candid visits and ask to meet the charge nurse, social worker, and activities coordinator. Inquire about the current staffing model, especially on evenings and weekends, and request examples of how care plans are updated and communicated to families. Review menus and talk specifically with the kitchen manager about meal quality guarantees. Explore the dementia unit and verify daily activity offerings, outdoor accessibility, and opportunities for family participation. If possible, discuss recent survey results and any corrective actions taken after past concerns; firsthand impressions during visits often reveal more than written profiles can.
In summary, Citizens Care Center stands out for families who value a genuinely caring staff, personalized attention, and meaningful rehab and dementia care within a community that feels like a local home. It is a strong option for Havre de Grace residents who want a facility with a long history, an emphasis on family involvement, and a capacity to provide compassionate end-of-life support. However, families with uncompromising standards for dining consistency, modern amenities, and uniformly responsive administration should weigh alternatives where those criteria are nonnegotiable. When those expectations align, Citizens Care Center delivers a practical, capable choice rooted in care, community, and continuity.
184 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Citizens Care Center in Havre De Grace, MD is an assisted living community that offers a wide range of amenities and care services to its residents. The facility is fully furnished and includes a beauty salon, gaming room, small library, fitness room, and a well-maintained garden for residents to enjoy outdoor space.
Residents can also take advantage of the community-operated transportation services to easily get around town or make arrangements for non-medical transportation needs. The center also provides move-in coordination for new residents.
With regards to care services, the facility offers 24-hour call system and supervision to ensure the safety and security of residents at all times. Trained staff are available to assist with activities of daily living including bathing, dressing, transfers, and medication management. Residents with special dietary restrictions can have their needs accommodated through personalized meal preparation.
There are plenty of opportunities for social engagement as well with concierge services available for planning day trips or participating in scheduled daily activities. Fitness programs are also offered on-site to help residents stay active and maintain physical wellness.
The Citizens Care Center is conveniently located near parks, pharmacies, physicians' offices, restaurants, hospitals, and transportation options ensuring that residents have easy access to essential facilities and services in the area.
Overall, this assisted living community provides a comfortable and supportive environment for seniors who require assistance with daily tasks while promoting overall wellness through various amenities and care services.
This part of Havre De Grace, Maryland offers a convenient and accessible location with a variety of essential services nearby. The area is home to several pharmacies, physicians' offices, and hospitals, providing easy access to healthcare options. In addition, there are parks for leisurely walks and relaxation, as well as a selection of restaurants offering diverse dining options. Transportation options such as the Aberdeen MARC/Amtrak Station are also available for convenient travel. Overall, this neighborhood provides a well-rounded environment with amenities that cater to seniors looking for a comfortable and convenient living situation.
Citizens Care Center is located at 415 South Market Street, Havre De Grace, MD 21078 in Harford County, Maryland
Citizens Care Center on seniors.fyi includes 4 photos including images showing building, entrance, healthcare, outdoor, architecture, tree, decor, and more.
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