Western Md Hospital Center in Hagerstown, MD
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1500 Pennsylvania Avenue, Hagerstown, MD 21742
For more information about senior living options: (844) 490-3973
The facility has a loving atmosphere for its residents. The staff are courteous and professional. Caring is their business. Rogelio is happy in this place. The facility is fantastic. The staff are hands-on, kind, and supportive. David, the case manager, goes above and beyond. Richard, the chaplain, goes above and beyond providing care.
The kitchen was terrible, with a cook allegedly smashing a cockroach with a gloved hand, discarding it, and mixing coleslaw with the same glove. The facility is described as the worst place ever, and the nursing staff are nasty. The patient could not feed herself, and staff reportedly waited hours for assistance, with one instance taking three hours to place her on the bedpan. The staff were called idiots by the reviewer. They had been waiting for two hours in the waiting area.Western Md Hospital Center in Hagerstown is best suited for families seeking a long-term care environment built around a genuinely caring culture and a broad medical team capable of managing significant needs. It suits residents who benefit from a hospital-influenced setting where a steady staff presence, hands-on attention, and coordinated rehab services can sustain daily living over months or years. Families with loved ones who fare well in structured, professionally run environments will find the atmosphere described as loving and professional, with admissions and case-management teams actively guiding transitions. The facility’s strength is not flash but depth: a hospital-backed framework that integrates nurses, doctors, therapists, and spiritual care to create continuity of care, even when mobility, communication, or feeding challenges are reality. In short, the clinical backbone and the committed culture are the primary draw for families prioritizing dependable, hands-on support.
Those weighing alternatives should consider the facility’s uneven cleanliness and care-response signals. Several reviewers flag sanitation lapses and a troubling kitchen incident, and a subset of experiences centers on delays and inconsistent responsiveness. For families whose nonnegotiables include pristine environmental hygiene, zero pest sightings, and uniformly rapid assistance to residents who cannot feed or assist themselves, other communities may be a better fit. The mix of praise and sharp criticism suggests that while excellent care exists within the walls, there are moments when basic operations fall short and the atmosphere can feel inconsistent. In those circumstances, exploring other options with a tighter track record on housekeeping, pest control, and prompt daily caregiving would be prudent.
The strongest, most persuasive elements lie in the staff’s character and the care-delivery model. Reviews repeatedly commend a loving atmosphere and highly professional service, with staff described as caring, high-integrity, and genuinely invested. The admissions team is repeatedly singled out for going above and beyond, maintaining contact information, coordinating transitions, and ensuring smooth starts for new residents. The case manager, the chaplain, and the therapy teams, nurses, doctors, speech, occupational, physical therapists, and respiratory specialists, are cited as knowledgeable, accessible, and dedicated. When a resident’s needs complicate recovery, this depth of clinical and spiritual support can translate into steadier progress, more responsive problem-solving, and a sense of partnership for families navigating a difficult journey. Those benefits are the counterweight to the less favorable feedback about operations.
Concrete anecdotes illustrate both the upside and the risk. On the positive side, a family member arrived severely limited and ventilator-dependent, and the staff’s hands-on, compassionate approach made a difficult transition feasible; the admissions staff performed well, and the care team coordinated updates, meetings, and even thoughtful gestures like arranging remote visits for family members. The care team’s holistic engagement, medical, rehabilitative, and emotional, produces tangible reassurance for families managing long-term or post-acute needs. On the negative side, one review describes a roach-related sanitation lapse in the kitchen and storage areas, a jarring contrast to the rest of the care narrative. Other accounts emphasize prolonged waits for basic assistance, including feeding and bedpan use, with some reviewers labeling the nursing staff as lacking warmth or urgency. These threads remind that a facility can deliver excellent clinical performance even as day-to-day operations stumble.
From a practical viewpoint, Western Md Hospital Center rewards families who can tolerate occasional operational bumps in exchange for sustained clinical depth and a compassionate culture. Prospective residents and families should plan to verify staffing patterns and response times during tours, and to probe the cadence of daily care, how quickly aides respond to calls, how feeding assistance is handled for residents who cannot feed themselves, and how often care plans are updated. Request direct conversations with the admissions coordinator and the case manager to understand expectations for updates, and review the facility’s housekeeping and pest-control protocols with leadership. It is also wise to ask for recent health inspection findings and to meet therapy staff to gauge whether rehab goals align with the resident’s trajectory. The goal is to secure a clear picture of how the center reconciles its strongest human-centric strengths with the more problematic operational signals.
In the end, Western Md Hospital Center stands as a solid option for families who value a deeply caring, clinically capable environment and who can tolerate, or actively address, occasional cleanliness and responsiveness gaps. For residents requiring an unblemished hygiene record, consistently rapid caregiving, and flawless day-to-day execution, alternatives with stronger cleanliness metrics and more uniform staffing responsiveness deserve consideration. The facility’s core value remains intact: a trustworthy, compassionate culture backed by a multidisciplinary care team that can steward long-term residents through complex medical and rehabilitative needs. Families should proceed with a candid checklist, tour thoroughly, speak with several staffers, confirm the cadence of communication, and compare with other local options, to determine if this center’s strengths align with the resident’s priorities while mitigating its operational risks.
63 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Western Md Hospital Center in Hagerstown, MD is an assisted living community that offers a comprehensive range of amenities and care services to meet the needs of its residents. The facility provides a comfortable and home-like environment with fully furnished accommodations and private bathrooms. Residents can enjoy access to a beauty salon, gaming room, small library, fitness room, and outdoor spaces such as gardens.
For dining, the community offers restaurant-style meals with special dietary restrictions taken into consideration. The onsite kitchenette allows residents to prepare their own meals if desired. Housekeeping services are also provided for convenience.
Care services at Western Md Hospital Center include 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their medications in a timely manner. The community also has a mental wellness program to support the emotional well-being of residents.
Transportation arrangement services are available for non-medical purposes as well as transportation to doctors' appointments. This makes it convenient for residents to run errands or attend medical appointments without worry.
In terms of nearby amenities, the community is located in close proximity to cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, hospitals, and transportation options. This provides easy accessibility to various services and opportunities for socialization and entertainment.
Overall, the Western Md Hospital Center in Hagerstown offers a wide range of amenities and care services in a supportive and comfortable environment for individuals seeking assisted living accommodations.
Located in Hagerstown, Maryland, this area offers a convenient location with easy access to multiple hospitals such as Western Maryland Hospital Center and Washington County Hospital, ensuring quality healthcare facilities. There are also numerous pharmacies nearby including Walgreens and CVS Pharmacy for your medication needs. In terms of dining options, you can enjoy a variety of cafes and restaurants like Free Range Cafe, Panera Bread, and Kings New York Pizza. Additionally, there are parks such as Woodland Way Park and Hagerstown City Park for recreational activities. For entertainment, Leitersburg Cinemas is just a short drive away. Overall, this part of Hagerstown provides a mix of amenities within close proximity, making it an ideal choice for senior living.
Western Md Hospital Center is located at 1500 Pennsylvania Avenue, Hagerstown, MD 21742 in Washington County, Maryland
Western Md Hospital Center on seniors.fyi includes 5 photos including images showing landscaping, outdoors, garden, building, outdoor, nature, trees, flag, and more.
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