Western Md Hospital Center
Save1500 Pennsylvania Avenue, Hagerstown, MD 21742
For more information about senior living options: (844) 490-3973
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The staff are courteous and professional. They are caring and demonstrate high integrity and excellence. Rogelio is happy in this place. The facility provides hands-on, kind, and supportive care. Summer in admissions has been fantastic, ensuring smooth transitions and up-to-date contact information. David, the case manager, goes above and beyond with updates, meetings, and coordinating deliveries. Richard, the chaplain, goes above and beyond in providing care and supporting the family. The nurses, doctors, and therapy teams are kind, helpful, knowledgeable, and professional. The facility is fantastic - very nice, clean, well attended, professional, and comfortable in all areas.
The kitchen was terrible; a cook smashed a cockroach with a glove, threw it in the trash, and mixed coleslaw with the same glove. When the health inspector arrived, staff hurried and cleaned a pile of roaches in storage that had been sitting dead for months. The reviewer says this is the worst place ever and that the nursing staff are nasty. The reviewer notes that the mom cannot feed herself, so someone has to wait for hours before anyone feeds her. It took hours to put her on the bed pan, and on one occasion it took three hours. The reviewer calls the staff idiots. The reviewer reports waiting for two hours in the waiting area and still waiting.Across the array of experiences shared, the facility emerges as a place where many patients and families encounter genuine care, professional conduct, and a strong commitment to their well-being. Several reviewers highlight a cornerstone belief: caring is the business here, and that sentiment translates into courteous, respectful interactions from the moment someone enters the community. For those waiting to secure a spot, the sense is that the wait is worthwhile, with many noting that the staff are consistently courteous, professional, and demonstrably caring. A few friends of residents also express visible happiness, with one reviewer specifically noting that a friend named Rogelio is thriving in the environment.
A standout thread in the positive testimonies centers on the experience of a family whose loved one arrived in a very fragile state. One father came to the facility mostly paralyzed and on a ventilator, and the response from the team was described as hands-on, kind, and supportive from the outset. After a prior negative experience at a different facility, this reviewer felt that the new place surpassed expectations. The admissions team receives particular praise for proactive, thorough support - Summer in admissions is commended for gathering contact information and coordinating a smooth transition. A case manager named David is celebrated for going above and beyond, providing timely updates, arranging meetings and calls, and even coordinating the delivery of gifts. The chaplain, Richard, is singled out for exceptionally attentive spiritual and emotional support, arranging virtual visits, checking in on the resident's family, and generally safeguarding the well-being of the patient. The entire clinical team - nurses, doctors, and therapists across speech, occupational, physical, and respiratory disciplines - are described as kind, helpful, knowledgeable, and professional. This narrative portrays a facility where the breadth and depth of care create a cohesive, supportive, and hopeful environment.
In another positive note, reviewers describe the facility as very nice, clean, well attended, professional, and comfortable in all areas. The physical environment and the level of care appear to reinforce the impression of a place that values cleanliness, order, and a welcoming atmosphere. This sentiment aligns with the more intimate appreciation of staff conduct and the sense that the facility strives to maintain high standards across multiple dimensions of care.
Not all feedback is glowing, however. One former employee recounts a troubling experience in the kitchen, describing an incident where a cook allegedly smashed a cockroach with a gloved hand, discarded the glove, and proceeded to mix coleslaw with the same untouched glove. The complaint continues with observations about cleanliness concerns that seemed to persist until a health inspection prompted hurried cleaning of roaches found in storage. The reviewer frames this as a serious breach of hygiene practices, suggesting a pattern of issues in the kitchen that stood in stark contrast to the otherwise positive impressions of the facility.
Beyond kitchen hygiene, other reviews express more pointed dissatisfaction with the level of care. One reviewer labels the place "the worst place ever," specifically calling the nursing staff nasty and recounting a situation in which their mother could not feed herself and had to wait for hours before anyone assisted with feeding. The same account notes delays in essential tasks such as helping with a bedpan, with the reviewer claiming a three-hour delay documented by speaking with the resident. Such reflections emphasize perceived gaps in responsiveness and sensitivity to the needs of residents who require ongoing daily assistance.
Another negative posting includes a brief, emphatic dismissal - simply "Idiots" - which signals a strongly negative reaction to the facility from that particular reviewer. While brief, the language underscores the depth of dissatisfaction some families feel regarding certain aspects of the care experience, whether related to staff behavior, communication, or overall responsiveness.
There is also a report of extended waiting times in a different context, with a reviewer noting being left waiting for two hours, an experience that stands in contrast to the more favorable accounts of coordinated care and timely communication described elsewhere. These anecdotes collectively highlight that, for some families, the experience of navigating admissions, ongoing care, and daily operations can be marked by delays and frustrations.
Amid these mixed critiques, a final, emphatic positive note returns to the core strength cited across many reviews: the staff. Regardless of the challenges noted, there are several expressions of deep appreciation for the people who work there. Reviewers affirm that the staff - when engaged - deliver excellent care and maintain a friendly, compassionate demeanor. The consistency of praise for the people who make up the care teams - admissions professionals, nurses, therapists, case managers, and chaplains - suggests that the facility is capable of delivering high-quality, person-centered care under the right circumstances. In the end, the spectrum of feedback paints a picture of a facility that is capable of outstanding compassion and professional service, while also facing legitimate concerns around hygiene, responsiveness, and consistency in daily operations.
63 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Western Md Hospital Center in Hagerstown, MD is an assisted living community that offers a comprehensive range of amenities and care services to meet the needs of its residents. The facility provides a comfortable and home-like environment with fully furnished accommodations and private bathrooms. Residents can enjoy access to a beauty salon, gaming room, small library, fitness room, and outdoor spaces such as gardens.
For dining, the community offers restaurant-style meals with special dietary restrictions taken into consideration. The onsite kitchenette allows residents to prepare their own meals if desired. Housekeeping services are also provided for convenience.
Care services at Western Md Hospital Center include 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their medications in a timely manner. The community also has a mental wellness program to support the emotional well-being of residents.
Transportation arrangement services are available for non-medical purposes as well as transportation to doctors' appointments. This makes it convenient for residents to run errands or attend medical appointments without worry.
In terms of nearby amenities, the community is located in close proximity to cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, hospitals, and transportation options. This provides easy accessibility to various services and opportunities for socialization and entertainment.
Overall, the Western Md Hospital Center in Hagerstown offers a wide range of amenities and care services in a supportive and comfortable environment for individuals seeking assisted living accommodations.
Located in Hagerstown, Maryland, this area offers a convenient location with easy access to multiple hospitals such as Western Maryland Hospital Center and Washington County Hospital, ensuring quality healthcare facilities. There are also numerous pharmacies nearby including Walgreens and CVS Pharmacy for your medication needs. In terms of dining options, you can enjoy a variety of cafes and restaurants like Free Range Cafe, Panera Bread, and Kings New York Pizza. Additionally, there are parks such as Woodland Way Park and Hagerstown City Park for recreational activities. For entertainment, Leitersburg Cinemas is just a short drive away. Overall, this part of Hagerstown provides a mix of amenities within close proximity, making it an ideal choice for senior living.
Western Md Hospital Center is located at 1500 Pennsylvania Avenue, Hagerstown, MD 21742 in Washington County, Maryland
Western Md Hospital Center on seniors.fyi includes 5 photos including images showing landscaping, outdoors, garden, building, outdoor, nature, trees, flag, and more.
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