Western Maryland Ctr

Pros

• They provide good service and are very professional.
• The staff are courteous and professional.
• The staff are caring, highly professional and of high integrity.
• Rogelio is happy in this place.
• The place has surpassed expectations.
• Admissions staff have been fantastic and went above and beyond to help the transition.
• The chaplain provides above-and-beyond care.
• The medical team has been kind, helpful, knowledgeable and professional.
• The facility is nice, clean, well attended, professional and comfortable.
• The staff are excellent and friendly.

Cons

• A reviewer described the kitchen as terrible, alleging a cook smashed a cockroach with a gloved hand, threw it in the trash, and mixed coleslaw with the same glove.
• They claimed staff changed procedures when the health inspector arrived and hurriedly cleaned a pile of roaches in storage that had been dead for months.
• One reviewer called the facility the worst place ever and stated that the nursing staff were nasty.
• The reviewer claimed that a mother could not feed herself and had to wait for hours for someone to feed her, and that it took hours to place her on a bed pan (including a three-hour wait in one instance).
• A reviewer described the staff as idiots.
• A reviewer reported waiting for two hours in the waiting area and still waiting.

Review

There are many voices about this facility, painting a picture that runs from deeply positive to sharply critical. Several reviewers open with praise for the core mission: caring is the business here, and the staff often embodies that ethic with professionalism, courtesy, and a genuine sense of responsibility. For some families, the wait to get a loved one admitted was long, but they felt the outcome was worth it because of the level of care and personal attention they received once the process began.

One of the strongest themes is the transformation of a difficult situation into a well-supported journey. A reviewer describes bringing their son to the facility after a long wait and finding the staff to be consistently courteous, caring, and high-integrity. The narrative emphasizes that, in a long-term care setting, the staff's demeanor and reliability matter just as much as clinical expertise. The sentiment is echoed in several accounts that highlight the admissions process, with Summer in admissions singled out for her thoroughness and dedication to collecting and sharing contact information to ensure everyone is connected; this reviewer felt Summer consistently went above and beyond to smooth the transition for their loved one.

Beyond admissions, the facility earns high marks for the day-to-day clinical team. Another heartfelt story centers on a father who arrived mostly paralyzed and on a ventilator, with the staff immediately taking a hands-on, kind, and supportive approach. The same narrative launches into a chorus of praise for David, the case manager, who was described as going above and beyond - providing updates, arranging meetings and calls, and even orchestrating the delivery of gifts to celebrate progress. Richard, the chaplain, is lauded for extending care beyond the medical needs, arranging virtual visits and regularly checking in on both the patient and his family. The overall impression is of a coordinated, multidisciplinary team - nurses, doctors, speech, occupational, physical therapists, and respiratory specialists - whose kindness, knowledge, and professionalism stood out and contributed to a sense that the facility's care team genuinely cares for residents and families.

Several reviewers reinforce a sense of a pleasant physical environment that supports comfort and well-being. Descriptions of the facility as clean, nice, well-attended, professional, and comfortable reinforce the impression that the setting itself is conducive to recovery and daily living. The repeated emphasis on a caring, capable staff complements these impressions, presenting a picture of a facility where clinical excellence and attentiveness to residents' emotional and social needs coexist.

Yet, not every account aligns with the most favorable view. A different set of reviews focuses on significant concerns about the kitchen and hygiene, painting a troubling contrast to the more glowing narratives. One reviewer recounts a disturbing incident in the kitchen: a cook allegedly smashed a cockroach with a gloved hand, discarded it, and then used the same glove to mix coleslaw. The criticism continues with references to how health inspections appeared to trigger a hurried cleanup of roaches in storage, and mentions roaches that had been dead for months, implying long-standing cleanliness and pest-control issues. This account casts doubt on the consistency of food service sanitation and overall cleanliness in a way that unsettles readers.

Another set of comments centers on perceived neglect in care tasks, with harsh language used to describe nursing staff and the speed of assistance. One reviewer claims their mother, who cannot feed herself, had to wait for hours before anyone fed her, and then faced prolonged delays in other basic tasks like getting her on a bed pan. The language is blunt and critical, including a direct insult toward the nursing staff and a description of waiting times as unacceptable. A separate note mentions a person who has been waiting in a lobby or waiting area for two hours without being attended to, underscoring concerns about responsiveness and staffing on certain shifts.

Taken together, these reviews present a complex, multifaceted picture of the facility. For some families, the care is transformative and deeply reassuring: a dedicated, professional team that coordinates across disciplines, supports families during difficult transitions, and maintains a high standard of conduct and compassion. For others, serious shortfalls in cleanliness, pest control, and timely assistance undermine confidence and trust in daily operations. This juxtaposition suggests that experiences can vary widely by department, shift, or individual staff, and it highlights the importance of careful due diligence when evaluating this facility for a loved one.

If you are considering this facility, the stories you've read here offer both reassurance and caution. You may want to seek out specifics: which staff are assigned to your loved one, how admissions are handled, and what procedures exist to address concerns about cleanliness, food service, and response times. Speaking with admissions staff such as Summer about the transition, and with case managers like David for ongoing updates and coordination, could help set clear expectations. It's also reasonable to request an in-person visit to observe the environment, meet the care team, and assess whether the facility's culture aligns with your needs and standards. The overall message is that care quality can be exceptional in many respects, but you should also be vigilant about cleanliness, staffing availability, and timely assistance to ensure a truly positive experience for your loved one.

This area of Hagerstown, Maryland offers a convenient location with easy access to several hospitals including Western Maryland Hospital Center and Washington County Hospital, as well as pharmacies and urgent care facilities. There are also a variety of cafes and restaurants nearby such as Free Range Cafe and Kings New York Pizza for dining options. For recreation, residents can enjoy parks like Woodland Way Park and Hagerstown City Park, as well as Leitersburg Cinemas for entertainment. The area is also home to various physicians' offices like Potomac Family Medicine and Meadow Kidney Care for healthcare needs. Additionally, transportation options include Hagerstown Regional Airport for travel convenience. Overall, this part of Hagerstown provides a mix of essential services, dining choices, recreational opportunities, and medical facilities making it suitable for senior living.

Hospitals

• Western Maryland Hospital Center (0 miles)
• Maryland Department of Health & Mental Hygiene (0 miles)
• Western MD State Hospital (0 miles)
• Meritus Urgent Care (1.9 miles)
• Washington County Hospital (2 miles)
• Davita Hagerstown Dialysis (2.2 miles)
• Meritus Health (3.4 miles)

Cafes

• Free Range Cafe (0.5 miles)
• Starbucks (1.5 miles)
• Panera Bread (2 miles)
• Rik's Cafe (3 miles)

Pharmacies

• Walgreens (0.6 miles)
• CVS Pharmacy (0.9 miles)
• Home Care Pharmacy (1.2 miles)
• Martin's Pharmacy (1.3 miles)
• CVS Pharmacy (1.4 miles)
• Magnolia Square Pharmacy (1.4 miles)
• Alternative Drug Alcohol (1.6 miles)

Physicians

• Gonzalez David (0.6 miles)
• Meadow Kidney Care - Dr. Otto Roza (1 miles)
• Potomac Family Medicine (1.2 miles)
• White Oak Pediatric and Adult Medicine (1.2 miles)
• Urgent Care (1.2 miles)
• Krumpes Do Nuts (1.3 miles)
• Meadowbrook (1.4 miles)

Parks

• Woodland Way Park (0.7 miles)
• Hagerstown Fairgrounds (1.5 miles)
• Hagerstown City Park (2.2 miles)
• Doubs Woods Park (3.5 miles)

Restaurants

• Kings New York Pizza (0.7 miles)
• McDonald's (0.8 miles)
• Seven Ten (0.9 miles)
• Friendly's (1 miles)
• The Greene Turtle (1 miles)
• Foster's on the Point (1.1 miles)
• Los Amigos (1.4 miles)

Transportation

• Hagerstown Regional Airport (HGR) (2.8 miles)

Theaters

• Leitersburg Cinemas (2.9 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (3.3 miles)