Manor Care Health Services - Chevy Chase

Pros

• There are a couple of dedicated staff members at ProMedica Skilled Nursing and Rehabilitation who genuinely care about their jobs.
• The food served at the facility was not bad, indicating some level of quality in meal preparation.
• Residents had the opportunity to enjoy bingo twice a week, providing a fun activity for social engagement.

Cons

• The staff at ProMedica Skilled Nursing and Rehabilitation often neglect their duties and lack the necessary knowledge for their roles.
• Many residents experienced issues with lost clothing, indicating poor management of personal belongings.
• The food served to residents was frequently cold and late, and there was no effort to solicit their preferences or suggestions.
• The facility's overall organization and staffing require a complete overhaul to improve resident care.
• Despite a few dedicated employees, the majority of staff members did not pay adequate attention to the needs of the residents.

Review

ProMedica Skilled Nursing and Rehabilitation has garnered mixed reviews, particularly related to the experience of a former resident who encountered several significant issues during their stay. One of the most pressing concerns was the loss of personal belongings, specifically clothing. Despite multiple visits to the facility in an effort to recover lost items, the resident reported being able to retrieve only three or four pieces of clothing. This situation reflects a broader problem of communication and organization within the facility, raising questions about how such lapses could occur in a skilled nursing environment.

The locked-down nature of the building itself presents barriers that may contribute to these challenges. While safety protocols are essential in healthcare facilities, especially those serving vulnerable populations, this restriction can inadvertently hamper accessibility and responsiveness from staff when residents need assistance. Such policies should ideally balance security with effective patient care and support; however, it seems that this particular establishment struggles with maintaining that equilibrium.

Despite acknowledging that there are “a couple of good people” at ProMedica who genuinely care about their jobs, the overall impression is one of inconsistency among staff members. Many employees appear disengaged from their responsibilities, leading to concerns about whether they possess adequate knowledge and training for their roles. In a healthcare setting where specialized skills and attentiveness are paramount, a lackadaisical attitude can have detrimental effects on patient care and overall resident experience. This inconsistency highlights the need for better staff training programs and management oversight to ensure all team members are equipped to provide high-quality service.

Another critical area in which ProMedica has room for improvement is its food services. Although some meals were described as "not bad," there was a notable lack of consideration for residents' preferences. The absence of feedback mechanisms regarding dietary choices means that residents may not enjoy meals tailored to their tastes or nutritional needs. Additionally, issues such as cold food being served late detract from the dining experience—an essential aspect of life in any long-term care facility—which can significantly affect overall satisfaction.

Leisure activities like bingo offered twice a week stand out as positive aspects; however, these activities alone do not compensate for shortcomings elsewhere in patient care and engagement efforts. Recreational offerings should be more diverse and better matched with residents’ interests while fostering social interaction among them. Facilities like ProMedica must prioritize creating an enriching environment through varied activities that encourage participation from all residents.

Ultimately, there is an urgent call for systemic changes within ProMedica Skilled Nursing and Rehabilitation—or previously Manor Care Health Services—to enhance both operational effectiveness and resident satisfaction levels significantly. An overhaul in staffing practices might be necessary to ensure that all employees share a commitment toward delivering exceptional care while also valuing input from residents regarding crucial services like dining options. Creating an atmosphere where both staff morale is high and resident voices are heard will pave the way for improved outcomes moving forward—a foundational element needed if ProMedica hopes to fulfill its mission effectively under new management.

Located in Chevy Chase, Maryland, this area offers a range of amenities and services that may be appealing for those considering senior living options. With multiple physicians and hospitals nearby, including Capitol Medical Group and Sibley Memorial Hospital, residents can have easy access to medical care. In addition, there are several parks such as Rock Creek Park and Meridian Hill Park for outdoor recreation opportunities. Transportation options like the Forest Glen Metro Station make it convenient to get around the area. For dining options, there are various cafes and restaurants like Tatte Bakery & Cafe and Cactus Cantina to enjoy meals with friends and family. Places of worship such as Christ Congregational Church are also nearby for those looking to continue their spiritual practices. Overall, this part of Chevy Chase provides a well-rounded community with plenty of resources for seniors to lead a comfortable and fulfilling lifestyle.

Physicians

• Capitol Medical Group (0.6 miles)
• Mary's Center (4.5 miles)
• Foxhall Pediatrics (4.7 miles)
• Children's National - Main Hospital (5.7 miles)
• One Medical (6.4 miles)
• The Centers For Advanced Orthopaedics (6.6 miles)

Parks

• Chevy Chase Park (1.3 miles)
• Rock Creek Park (2.3 miles)
• Fort Slocum Park (3.9 miles)
• Winding Creek Local Park (4.1 miles)
• Georgian Forest Park & Tennis Courts (5.3 miles)
• Meridian Hill Park (5.5 miles)
• Chesapeake and Ohio Canal National Historic Park (5.6 miles)

Pharmacies

• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.1 miles)

Transportation

• Forest Glen Metro Station (1.7 miles)
• Medical Center Metro Station (1.7 miles)
• Bethesda Metro Station (1.9 miles)
• Grosvenor-Strathmore Metro Station (2.9 miles)
• Glenmont Metro Station (4.4 miles)
• Georgia Ave-Petworth Metro Station (4.9 miles)
• Twinbrook Metro Station (5.2 miles)

Cafes

• Tatte Bakery & Cafe (1.9 miles)
• Lost Sock Roasters (3.2 miles)
• Starbucks (3.3 miles)
• The Coffee Bar (6.2 miles)
• Tatte Bakery & Cafe (6.5 miles)
• Blue Bottle Coffee (6.6 miles)

Restaurants

• McDonald's (2 miles)
• Denizens Brewing Co. (2.2 miles)
• Jollibee (2.7 miles)
• Chick-Fil-A (4.5 miles)
• Menchie's Westfield Montgomery Mall (4.5 miles)
• Cactus Cantina (4.6 miles)
• Silver Diner (5 miles)

Hospitals

• Holy Cross Hospital (2 miles)
• Sibley Memorial Hospital (4.9 miles)
• Medstar Washington Hospital Center (5.6 miles)
• Children's National Medical Center (5.7 miles)
• MedStar Georgetown University Hospital (6.1 miles)
• Georgetown University Hospital Pasquerilla Center (6.1 miles)
• Howard University Hospital (6.2 miles)

Places of Worship

• Christ Congregational Church (2.8 miles)
• Basilica of the National Shrine of the Immaculate Conception (5.8 miles)

Theaters

• AMC Montgomery 16 (4.7 miles)
• Alamo Drafthouse Cinema DC Bryant Street (6.5 miles)
• AMC Georgetown 14 (6.7 miles)