Ridgeway Manor Nursing Home

Pros

• Bob is amazing; the facility is lucky to have him.
• The facility has a great rehab team and offers competent, excellent customer service.
• The staff are friendly and address issues promptly to keep residents comfortable.
• Ridgeway Manor Nursing and Rehabilitation features staff and management that truly care for patients, offering a five-star environment.
• The attentiveness of the staff to residents is appreciated, making stays comfortable.
• The clinical staff are excellent.
• The facility is well run and has been family-owned for over 50 years, offering trustworthy services.

Cons

• There appears to be little remorse or compassion among staff, raising concerns that care is about money rather than residents.
• A certain authority figure's words and actions broke the reviewer's heart, making Ridgeway feel like a cold institution, almost like a hospital prison.
• The rooms were not clean, with a housekeeping staff member reportedly intoxicated and staff walking by without intervening.
• The reviewer would not place their father at Ridgeway Manor.
• The reviewer urged health authorities to inspect the facility.
• Nothing is done, leading the reviewer to advise others to remove their loved ones from the place, calling it a nasty facility.
• High staff turnover caused communication difficulties and forced the reviewer to leave their job to get assistance.
• Some of the staff were horrible.
• The reviewer described that their grandmother received terrible care.

Review

Ridgeway Manor Nursing and Rehabilitation evokes a broad spectrum of strong opinions from those who have interacted with it, illustrating a complex picture of care, culture, and execution. On one hand, several voices describe a home that at times feels cold and impersonal, even alarming, with critics questioning whether empathy and humanity still guide the staff or if financial motivations have overtaken the mission of care. A reviewer who asked not to be named recalled witnessing actions and words from someone in authority that "broke my heart," turning what could have been a warm, supportive environment into something that felt more like a hospital prison than a place of comfort and healing. The same observer urged Ridgeway to rediscover compassion and humanity, expressing sincere hopes that the facility could regain its warmth and heart.

Amid these somber reflections, there are contrasting notes of warmth and appreciation. Several comments highlight positive human connections, particularly on the evening shift. One person singled out Ciara and IJ as "literally the best," noting that both they and their mothers have become personal favorites. Another upbeat remark described a new administrator nicknamed "Bob" as amazing, even recalling him as someone greatly missed in Texas - an odd but telling sign of how much impact strong leadership can have on residents and families. These voices speak to a sense of camaraderie and attentiveness that some families found reassuring and meaningful, suggesting that moments of genuine care do occur despite broader concerns.

Yet concerns about cleanliness and safety recur, complicating the overall impression. A particularly stark account described the rooms as not clean, with a housekeeping staff member allegedly intoxicated and left unattended even as staff did nothing to intervene. Such an observation led the reviewer to declare they would never place a loved one there and to call for health department oversight. The vivid language reflects a belief that basic standards of hygiene and safety were not being met consistently, undermining trust and contributing to a perception that some days felt more like neglect than nurturing.

Despite these criticisms, other reviewers praise the facility's clinical strengths and the dedication of various teams. Several comments highlighted a strong rehabilitation team, noting competence and excellent customer service. One person described Ridgeway as a place with a truly five-star atmosphere built on attentive, people-centered care. The sentiment is echoed by others who found staff to be friendly and responsive, making efforts to address residents' needs promptly so that people could be as comfortable as possible. For some families, the emphasis on rehab and clinical expertise was the redeeming quality that made the difference in a difficult situation.

Personal experiences within the facility further illuminate the mixed reality on the ground. One family spoke highly of the care their mother received after a poor experience at a different rehabilitation center, acknowledging substantial improvement at Ridgeway while also admitting that communication remained challenging due to high turnover. The family remarked that turnover made it hard to secure consistent assistance, sometimes requiring family members to take time off work to advocate in person. They described a range of staff from wonderful to horrible, underlining that individual experiences can vary widely within the same institution.

A separate account focused on a grandmother who stayed at Ridgeway for several months and who, in the reviewer's view, received terrible care, leading the family to move her to another facility. That experience underscored the frustration many families feel when care feels inconsistent or insufficient, reinforcing the message that engagement, attention, and reliable communication are as critical as clinical outcomes. Another reviewer recounted a personal journey with a younger patient who was initially in significant pain but experienced meaningful improvement over the stay, praising the nurses, rehab staff, and even the food - though acknowledging occasional sleep disruptions.

Ultimately, the collection of reviews presents a place of contrasts: moments of compassion, steadfast professionalism, and positive outcomes sit alongside warnings about neglect, turnover, and uneven attention. There are clear affirmations that Ridgeway Manor can deliver excellent clinical care and supportive rehabilitation when the right staff members are present and the environment supports consistent communication. At the same time, there are strong cautions about cleanliness, oversight, and the emotional climate, with multiple commenters urging continued focus on empathy, patient dignity, and reliable staffing. Taken together, these perspectives suggest Ridgeway Manor is capable of both genuine care and serious lapses, depending on who is present and how consistently the daily routines and culture are maintained. For families evaluating the facility, the message is to weigh the strong clinical strengths and personal acts of kindness against worries about turnover, oversight, and the day-to-day atmosphere that can render even excellent care feel distant or impersonal.

This part of Catonsville, Maryland offers a convenient location with easy access to pharmacies such as CVS, Rite Aid, and Walgreens within close proximity for any healthcare needs. There are also a variety of dining options including fast food chains like Chick-Fil-A and McDonald's, as well as sit-down restaurants like Corinthian Lounge & Restaurant. For medical care, there are several hospitals and physicians' offices nearby, including the University of Maryland Medical Center and Wilkens Medical Center. The area also provides opportunities for recreation with parks like Patapsco Valley State Park and Federal Hill Park within a short drive. Additionally, there are places of worship for spiritual fulfillment and cafes like Starbucks and Miss Shirley's Cafe for socializing and relaxation. Public transportation options such as Penn Station and Amtrak/MARC - BWI Rail Station make it convenient to travel in and out of the area easily.

Pharmacies

• CVS Pharmacy (0.8 miles)
• Rite Aid (0.9 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.6 miles)
• Walgreens (3.6 miles)
• Walgreens (4.7 miles)

Restaurants

• Chick-Fil-A (1 miles)
• McDonald's (2.5 miles)
• Auntie Anne's (3.4 miles)
• Corinthian Lounge & Restaurant (4 miles)
• Heavy Seas Beer (4.1 miles)
• Guinness Open Gate Brewery & Barrel House (4.1 miles)
• The Trolley Stop (4.3 miles)

Hospitals

• Spring Grove Hospital Center (1.2 miles)
• Sheppard Pratt Health System (4.5 miles)
• University of Maryland Medical Center (4.9 miles)
• Baltimore VA Medical Center (4.9 miles)
• UMMC Midtown Campus (5.2 miles)
• Sinai Hospital Of Baltimore (5.7 miles)
• MedStar Union Memorial Hospital (6.3 miles)

Physicians

• Wilkens Medical Center (1.4 miles)
• Pine Heights Integrative Health (2.2 miles)
• University of Maryland Rehabilitation & Orthopaedic Institute (2.3 miles)
• Saint Agnes Medical Group: Maryland Cardiovascular Specialists - Catonsville (2.5 miles)
• South Baltimore County Medical Center | Kaiser Permanente (2.8 miles)
• Omni Eye Specialists (4.2 miles)
• Wozniak Marcella University of Maryland Medical Center Neurology (5.1 miles)

Parks

• Patapsco Valley State Park (4.2 miles)
• Rash Field (5.6 miles)
• Federal Hill Park (5.7 miles)
• Harbor Point Central Plaza (6.3 miles)

Places of Worship

• St Augustine's Church (4.8 miles)

Cafes

• Ceremony Coffee Roasters (5.3 miles)
• Dooby's (5.4 miles)
• Starbucks (6.1 miles)
• Starbucks (6.2 miles)
• Miss Shirley's Cafe, Roland Park (6.2 miles)
• Tous Les Jours (6.4 miles)
• Starbucks (6.6 miles)

Transportation

• Penn Station (5.6 miles)
• Amtrak/MARC - BWI Rail Station (6.3 miles)