Lochearn Nursing Home
Save4800 Seton Drive, Baltimore, MD 21215
For more information about senior living options: (844) 490-3973
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Staff communication was very pleasant, with Paula from the Activities Department being friendly and knowledgeable. Therapy was praised, meals described as home-cooked, and nursing care lauded, with Nick James and Ahmed highlighted as outstanding. The physical therapy department helped the husband regain mobility, and the staff were friendly and courteous. Nurse Robin Gay made the family feel confident in choosing Future Care Lochern for their mother's rehabilitation. The staff welcomed the family, and Nurse Robin Gay's kindness made them comfortable leaving their 96-year-old mother in her care. The staff was friendly and welcoming. Visitors described visits as very pleasant. The facility is loved by residents and families, and the staff are seen as helpful and caring. Nurses and aides were outstanding, with an excellent wound care team and overall satisfaction with the care. The facility was clean and the staff were well-mannered. The staff were amazing and treated residents as if they were their own. Visitors noted friendly greetings and stellar customer service.
Staff never answer or return calls and no one seems to know what's happening with the patient's care, described as very poorly run. A wheelchair was lost for four weeks and clothes were misplaced, signaling serious organizational failures. Nurses do not respond, the bed is too small, and the hallways reek of urine and feces, suggesting neglect and safety concerns. The social worker is described as incompetent, with messages left for days and discharge planning that is always last-minute. On the 6th floor, staff are described as lazy, unknowledgeable, and buck-passing. Meal service is slow, with meals arriving later than they should.A broad mix of experiences emerges from the many voices describing Future Care Lochern. Some families glow with gratitude for the warmth, helpfulness, and personal attention they received, while others share frustration with communication gaps, inconsistent care, and operational hiccups. Across the board, the care environment seems to hinge on individual staff members, floor assignments, and the moment in time when a family interacts with the facility.
Several reviewers singled out staff members who left a lasting positive impression. Paula from the Activities Department is repeatedly praised for being friendly, knowledgeable, and effective in offering a range of activities that helped residents engage and feel valued. In one particularly enthusiastic recollection, the therapy program was described as "absolutely off the chain," with a home-cooked-food feel that made meals comforting and enjoyable. Names such as Nick James, a nurse, and Ahmed, the director of nursing, are tossed around in appreciative tones, suggesting that the team's dedication and expertise can make a meaningful difference for residents and families. One reviewer even suggested that, if they ever needed rehab, Future Care Lochern would be their first and only choice in the state.
On the flip side, other families report a very different experience - one that centers on communication breakdowns, delays, and feeling left in the dark about a loved one's care. A stark critique - "My over all rating would be a -0-" - emphasizes unanswered calls, a sense that no one truly knows what is happening with the patient, and a belief that the facility is poorly run. These sentiments point to persistent gaps in information flow and accountability that can leave families anxious and unsure about their loved ones' well-being.
There are many positive notes about specific departments and interactions. The physical therapy department is highlighted as very nice, with staff who are friendly and courteous and who help patients regain mobility. Wound care is described as excellent, and several reviewers mention feeling confident in the care their family members receive because the staff are attentive, respectful, and capable. In some testimonials, residents' family members are welcomed warmly into the process, with nurses and aides taking care to explain procedures and reassure relatives during what can be a stressful transition.
Nurse Robin Gay is a recurring figure of warmth and reassurance. First-night introductions, clear explanations of procedures, and the sense that families felt they had made the right choice in entrusting their loved one to Future Care Lochern all appear in multiple accounts. One reviewer expressed heartfelt gratitude for Robin Gay's kindness and support, noting that they felt comfortable leaving their 96-year-old mother in her care. In another moment, a reviewer thanked the staff for being welcoming and for helping their family feel confident about their relative's situation, underscoring the strong human connection that some caregivers can establish.
Not every story lines up with the praise. A number of entries describe distressing experiences: belongings misplaced or lost (a wheelchair and clothes "gone" after a visit), and a perception that prompt attention to residents' needs was lacking. One family vividly recounts an awful experience where doors, beds, and clothes seemed mishandled, and the impression left is that the facility does not deserve a favorable rating. Others recount delays, with meals arriving late and important needs left unattended for extended periods, prompting feelings of neglect and frustration. In some cases, families felt that the staff's focus was more on completing tasks than on ensuring patient comfort and safety.
Floor-to-floor variation also colors the reviews. A formal observation attached to the discourse describes the 6th-floor dinner service as time-consuming and poorly managed: staff appeared engaged with their phones and seated during meal service, leading to patient distress from hunger and a disorganized environment. These observations raise concerns about workflow, timely assistance, and regulatory compliance. Other reviewers contrast this with more favorableFly assessments - 3rd floor care described as excellent, 5th floor staff as "on point," and some floors being perceived as better organized and more responsive than others. The inconsistencies around floors contribute to an overall impression that quality can vary widely within the same facility.
Beyond care quality, several critics point to environmental and operational factors that shape the experience. Cleanliness is described in conflicting terms: some reviewers praise sparkling environments and staff courtesy, while others note persistent odors in the hallways and rooms that leave visitors with a less welcoming impression. Seating for visitors is another practical concern raised by multiple voices - one reviewer noted the lack of chairs for guests, which can make visiting uncomfortable. The engaging, compassionate demeanor of staff is acknowledged in many comments, but so too are concerns about discharge planning, communication responsiveness, and the overall effectiveness of administrative processes.
Taken together, the reviews paint a picture of a facility with real strengths and clear areas in need of improvement. The strongest themes of praise center on compassionate, skilled clinicians in certain departments and on staff members who go above and beyond to make residents feel valued and cared for. The most persistent criticisms revolve around communication gaps, inconsistent care across floors, delays in service, and some concerns about cleanliness and operational efficiency. For families evaluating Future Care Lochern, the message is nuanced: there are remarkable moments of genuine care and professional excellence, but there are also notable challenges that warrant careful, proactive follow-up and direct conversations about floor-specific staffing, discharge planning, and daily routines.
If you are considering Future Care Lochern for a loved one, these voices suggest a few practical steps. Visit with a specific floor in mind to get a feel for the daily rhythm and staffing levels, ask about the availability of chairs for visitors and the typical response time to calls, and inquire how discharge planning is handled to avoid last-minute surprises. Meeting with key staff - such as the director of nursing, social workers, and wound-care specialists - can provide a clearer sense of how the facility operates day to day and how they tailor care to individual residents. The overall takeaway is that while there are exemplary aspects and deeply caring staff members, consistent communication and floor-to-floor reliability are essential factors that families should explore before making a decision.
200 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Baltimore-Washington International (12 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Lochearn Nursing Home in Baltimore, MD is a vibrant assisted living community that offers a wide range of amenities and care services to meet the needs and preferences of its residents. The community prioritizes the comfort and well-being of its residents by providing them with a plethora of amenities such as a beauty salon, cable or satellite TV, community-operated transportation, a computer center, dining room, fitness room, fully furnished accommodations, gaming room, beautiful garden, housekeeping services, kitchenette in every unit, move-in coordination assistance, outdoor space for relaxation and activities, private bathrooms for added privacy and convenience, restaurant-style dining for delicious meals prepared by skilled chefs, a small library for book enthusiasts to enjoy reading at their leisure time, telephone access for easy communication with loved ones, transportation arrangement (non-medical) to facilitate visits to various places in the city or for personal errands and appointments including doctors' visits. Furthermore, Lochearn Nursing Home also boasts a wellness center where residents can engage in activities that promote their physical and mental well-being. High-speed Wi-Fi is available throughout the premises so that residents can easily stay connected with their friends and family or enjoy browsing the internet.
In terms of care services provided at Lochearn Nursing Home in Baltimore, MD includes round-the-clock availability of an emergency call system ensuring immediate response to any resident's needs. The community provides 24-hour supervision to ensure the safety and security of its residents. Our staff assists residents with their daily activities such as bathing and dressing as needed. Assistance with transfers is also available when required. Lochearn Nursing Home caters to special dietary needs including diabetes diets and other dietary restrictions ensuring each resident receives healthy meals tailored to their specific requirements. Medication management services are provided to ensure residents adhere to their prescribed medication regimen.
At Lochearn Nursing Home in Baltimore, MD there is no shortage of opportunities for recreational activities. We offer concierge services to cater to residents' needs and preferences. Various fitness programs are available to keep residents physically active and maintain their overall well-being. Planned day trips allow residents to explore nearby attractions and enjoy new experiences. Resident-run activities provide opportunities for socialization and engagement within the community. Additionally, a schedule of daily activities keeps residents entertained and engaged.
Convenience is a priority at Lochearn Nursing Home with several amenities and services located nearby including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals ensuring easy access to essential resources.
Lochearn Nursing Home in Baltimore, MD prides itself on creating an inclusive and supportive community where seniors can enjoy a comfortable lifestyle while receiving the care they need.
Lochearn Nursing Home is located at 4800 Seton Drive, Baltimore, MD 21215 in Baltimore city, Maryland
Lochearn Nursing Home on seniors.fyi includes 5 photos including images showing interior, dining, exercise room, bedroom, healthcare, windows, building, brick, and more.
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