Pelican Pointe Healthcare And Rehabilitation

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  • Interior

    A cozy living room with comfortable chairs, a potted plant, and decorative elements.

  • Decor

    A cozy dining area with a table set for two, surrounded by decorated shelves and indoor plants.

  • Building

    A view of a nursing and rehabilitation facility with its entrance and signage.

  • Bedroom

    A cozy bedroom with a neatly made single bed, accentuated by decorative pillows and a warm table lamp, complemented by a tea set on the nightstand.

  • Landscaping

    A healthcare and rehabilitation facility with a welcoming entrance.

  • Artwork

    An elderly woman engaged in a leisure activity in a cozy indoor setting.

Pelican Pointe Healthcare And Rehabilitation

405 Milton Road, Maurice, LA 70555

For more information about senior living options: (844) 490-3973

3.2 from 19 reviews
5 stars
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8

Skilled Nursing Facility

Overall Review of Pelican Pointe Healthcare And Rehabilitation

Pros

  • pro The reviewer loves the residents.
  • pro Management is great here.
  • pro The facility is a great place to care for loved ones.
  • pro The caregivers are loving and attentive.
  • pro The staff were loving during the three months of stay.
  • pro A physical therapist helped the patient relearn to walk after a bout with multiple myeloma.
  • pro The patient would return to Pelican Pointe again if necessary.

Cons

  • pro The reviewer described the facility as unsanitary and incapable of proper care, noting the mother died after only 36 hours and staff were unavailable to assist.
  • pro They were traumatized by a staff member allegedly telling them the mother died in 2.5 seconds.
  • pro A grandmother in rehab received horrible care, including not being bathed despite repeated requests and being told it wasn't her day to shower.
  • pro Nursing staff, doctors, NP, and management could not be reached, with multiple daily calls and no returned contact.
  • pro The grandmother had bruises all over her body, with new bruises appearing daily.
  • pro The night staff were uncaring and loud, showing little consideration for patients and not providing assistance when needed.
  • pro A family member left three voicemails for Ms. Megan about information and never received a return call.

Review

The collection of experiences from Pelican Pointe paints a picture of a facility that elicits very strong, polar reactions from families and loved ones. On one end, there are deeply painful accounts of loss and distress tied to the rehab side, where one family member describes a mother's death after a very short stay and recounts a chaotic, unhelpful process around release notes and communication. The observation that a staff member allegedly told the family the mother "died in 2.5 seconds" stands out as an especially traumatizing moment, underscoring how fragile and unsettling the experience can feel when basic empathy and timely information seem to be in short supply. The narrative of that incident emphasizes not just the loss itself but the emotional toll of feeling unsupported at a moment of upheaval and grief.

Alongside the tragedy, other reviewers recount experiences with the rehab unit that range from concerning to alarming. A grandmother with a broken arm in the rehab wing reportedly faced ongoing neglect: she was not bathed consistently, and the family had to ask repeatedly for basic hygiene assistance. The staff's actions - or lack thereof - are described as a battlefield of communication breakdowns: attempts to contact nursing staff, a lack of timely responses from doctors, NPs, and management, and bruises that appeared and multiplied, suggesting potential safety issues. The situation allegedly worsened when the patient had to transition to the long-term side, with the family observing a steady stream of small, disconcerting problems - like staff eating chips at the station while responding to a call button - adding to the sense that the patient's dignity and comfort were not being prioritized. The overall sentiment in these accounts is one of frustration and fear for a loved one's well-being in a setting that should be focused on healing and safety.

Another recurring thread centers on what families describe as a night-shift culture that feels uncaring or inattentive. Reviews describe scenes of night nurses at the station, loudly talking and creating a disruptive environment that can be heard from patient rooms with doors closed. One family member who has spent decades in elderly care themselves says they have never witnessed such disregard for patient needs, such as being asked to help a patient in distress without even being asked if assistance was needed. That perspective highlights a perception that the facility can become a place where basic courtesy and proactive care are not consistently present, leaving families feeling ignored and patients left without crucial support during the night.

Communication gaps extend beyond day-to-day care to the administrative side of the operation. One reviewer notes repeatedly calling and leaving voicemail messages for a staff member named Ms. Megan to explore the possibility of placing a loved one at the facility, only to be met with silence and no return calls. This absence of timely information can be particularly painful for families who are evaluating a difficult decision about placement and who deserve clear, dependable communication. The phrase "would never put a loved one there" captures the impact of those missed connections and the cumulative sense of mistrust that can arise when outreach appears unresponsive.

Amid the negative experiences, there are clearly positive testimonials that counterbalance the criticisms. Some reviewers praise management, stating that "Management is great here" and that the facility can be a good place to home loved ones. Others express affection and confidence in the staff who care for their spouses, noting "I love the people that take care of my wife" and calling the facility a "great caring facility." These perspectives suggest that, for some residents and families, Pelican Pointe demonstrates a level of compassion, reliability, and professionalism that makes a meaningful difference in daily life and in the overall sense of security and well-being.

There is also a strong positive note about rehabilitation and therapy. One reviewer who underwent treatment with a physical therapist describes a transformative experience - being taught how to walk again after a bout with multiple myeloma. That patient's story indicates not only successful clinical progress but also a lasting appreciation for a loving, supportive staff. The personal testimonial concludes with a willingness to return to Pelican Pointe if needed, underscoring that high-quality, effective rehabilitation is possible within the same facility where other experiences fell short. This contrast points to a variability in the quality of care that can depend on the specific team, the unit, or the moment in time.

Overall, the collection reveals a facility that evokes powerful, mixed emotions. For some families, Pelican Pointe represents a space where dedicated professionals, attentive management, and effective therapy can produce meaningful, positive outcomes for loved ones. For others, the same setting embodies neglect, poor communication, and a lack of basic respect and safety that leave lasting scars. The messages together suggest that experiences at Pelican Pointe are not uniform and can vary widely from one department to the next, and from one staff member or shift to another. The strongest takeaway is a portrait of a place with real potential to care deeply and well for some residents, but where serious concerns about hygiene, responsiveness, and compassionate communication have appeared in multiple, independent accounts.

Features

Housing

  • 120 resident community capacity 120 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Lafayette Regional (11 miles away) Lafayette Regional (11 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Pelican Pointe Healthcare And Rehabilitation is an assisted living community located in Maurice, LA. Our community offers a wide range of amenities and care services to ensure our residents' comfort and well-being.

The amenities at Pelican Pointe include a beauty salon where residents can pamper themselves, and cable or satellite TV in each room for their entertainment. We also provide community-operated transportation for our residents' convenience, as well as a computer center for those who want to stay connected.

Our dining room offers restaurant-style dining with delicious meals prepared by our expert chefs. Special dietary restrictions are also accommodated. Residents can enjoy their meals in the company of friends or family. For relaxation and recreation, we have a fitness room, gaming room, small library, and outdoor spaces such as gardens.

Housekeeping services are provided to ensure that our residents' living spaces are always clean and tidy. Private bathrooms offer added privacy and convenience. Wi-Fi/high-speed internet is available throughout the community for residents to stay connected.

In terms of care services, we have a 24-hour call system in place to ensure help is always available when needed. Our caring staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure medication schedules are followed correctly.

We understand the importance of mental wellness, which is why we offer a mental wellness program tailored to the individual needs of our residents. We also provide transportation arrangements (non-medical) and transportation to doctors' appointments.

Residents can engage in various activities offered within our community such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. We also offer concierge services to assist residents with any additional needs they may have.

Pelican Pointe Healthcare And Rehabilitation is conveniently located near cafes, parks, pharmacies, and restaurants. This allows our residents easy access to nearby amenities that contribute to their overall quality of life.

Our assisted living community provides a warm, caring environment where residents can enjoy their retirement years with comfort and peace of mind.

Nearby Places of Interest

Parks

  • Maurice Park (0.5 miles)
  • Moncus Park (8.3 miles)

Restaurants

  • Domino's Pizza (0.8 miles)
  • Sonic Drive-In (3.5 miles)
  • Market Eatz (3.8 miles)
  • Waffle House (4.2 miles)
  • Five Guys Burgers & Fries (5.5 miles)
  • Sushi Masa (5.6 miles)
  • Chipotle Mexican Grill (5.6 miles)

Pharmacies

  • CVS Pharmacy (3.6 miles)
  • Neighbors Pharmacy (3.7 miles)
  • Walgreens (4.8 miles)
  • Albertsons Pharmacy (5.5 miles)
  • Walgreens (5.6 miles)
  • CVS Pharmacy (5.7 miles)
  • CVS Pharmacy (5.9 miles)

Cafes

  • Jet Coffee (4.1 miles)
  • Starbucks (5.5 miles)
  • Starbucks (6.3 miles)
  • Johnston Street Java (8.2 miles)
  • Kung Fu Tea (8.5 miles)

Physicians

  • Community Chiropractic of Lafayette (5.3 miles)
  • Fertility & Women's Health Center of Louisiana (5.4 miles)
  • Pitre Simone (5.5 miles)
  • Kids Specialty Center (5.5 miles)
  • Women’s Specialty Center (5.6 miles)
  • Maison Optique Vision Center (5.6 miles)
  • Acadiana Maternal Fetal Medicine (5.6 miles)

Hospitals

  • Louisiana Extended Care Of Lafayette (5.4 miles)
  • AMG Specialty Hospital (5.7 miles)
  • Our Lady of Lourdes Regional Medical Center (5.9 miles)
  • Hamilton Medical Group (7 miles)
  • Lafayette Physical Rehabilitation Hospital (7.4 miles)
  • LCMC Health Children’s Hospital New Orleans Specialty Care - Lafayette (7.7 miles)
  • Red River Health Care (8.4 miles)

Places of Worship

  • Trinity Presbyterian Church (5.7 miles)
  • The Bayou Church (6.2 miles)
  • Saint Edmond Catholic Church (6.9 miles)
  • Family Life Church (7.5 miles)
  • St Anne Church (7.7 miles)
  • Our Savior's Church Midtown Campus (7.8 miles)
  • God Made Self Driven Ministries (7.9 miles)

Theaters

  • The Grand 14 - Ambassador Theatre (5.9 miles)

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