Resthaven Nursing Ctr

Pros

• Resthaven is described as great, with a beautiful, clean facility and professional, caring nurses and CNAs.
• Residents are happy and engaged in many fun activities.
• The staff is amazing and treats residents and families with warmth, often described as like family.
• The reviewer highly recommends Resthaven and expresses gratitude for the service to the community.
• The staff know the patients by first name and are extremely helpful and kind.
• The overall experience is described as excellent, with care that is genuinely compassionate.
• The facility is friendly and a great place for residents and guests.
• Resthaven provided thoughtful and supportive care during inpatient physical therapy, making the family feel at ease.
• The staff became her family for the reviewer.

Cons

• The reviews describe the facility as providing terrible care with unhelpful staff, a ghost town for anyone needing help.
• Residents are left unattended, resulting in serious injuries like head wounds and fractures from multiple falls.
• Patients are left sitting for extended periods, even when they have a UTI, which is described as inhumane and dangerous.
• Administration and billing are portrayed as disorganized and opaque, with unclear or unexplained charges and poor communication.
• Staff are accused of bullying and belittling coworkers, indicating a lack of professionalism.
• Items are reported stolen from residents' rooms, and family members receive little to no communication about their loved ones.
• Several reviewers claim the facility cares more about money than the well-being of residents, implying neglect.
• One review alleges a relative developed gangrene and required surgery while in the facility's care, suggesting serious neglect.

Review

What emerges from the collection of voices about Resthaven is a deeply uneven story. On one hand, several people describe a facility that is beautiful, clean, and staffed by caregivers who are professional, warm, and genuinely attentive to residents. On the other hand, a significant number of reviewers recount experiences of neglect, miscommunication, and what they view as a troubling emphasis on financial concerns over the well-being of the elderly. Taken together, these accounts form a portrait of a place where care quality appears to hinge on individual staff members and moments of administration, rather than a consistently reliable standard across the board.

A recurring thread among the strongest criticisms is neglect and safety concerns. Reviewers describe residents being left unattended, sometimes for extended periods of time, which in one stark account led to serious harm. There are mentions of two falls that could have been prevented with proper supervision, one resulting in a head injury that required stitches and another in a fractured arm. Perhaps most troubling are claims that a loved one with a UTI sat for over an hour without care or attention, a scenario described as not only inhumane but dangerous for someone in such a fragile condition. Other safety lapses include a wrong leg brace causing unnecessary pain, bruising, and cuts, and, in the most severe instance, a report of someone developing gangrene while under care and being released in worse condition than when admitted. These stories underscore concerns about the adequacy of supervision, timely interventions, and the general safety net that families expect when entrusting their relatives to a nursing facility.

Communication, both with families and within the facility, is another sore point. Several reviewers complain that staff and administration fail to keep families informed about changes in a resident's condition, transfers, or the day-to-day status of care. One reviewer recounts a chaotic experience involving the transfer of a relative from a sister agency, followed by unclear billing practices and a lack of transparent explanation about what services were being billed to Medicaid, private insurance, or the resident themselves. In another account, family members express frustration over inconsistent messages from the administrator and other leaders, describing the leadership as disconnected and unhelpful when questions about finances and care plans arise. The sense that important information is slipping through the cracks can be as distressing as any physical issue a resident might face.

Financial and administrative concerns appear prominently in several critiques. A common theme is that families feel they are navigating a labyrinth of charges, with accusations of double billing, unclear invoicing, and bills that never seem to arrive or reconcile. One long review details a process in which narcotics were left unattended and unaccounted for, followed by questions about who was responsible for signing off on medications. Another account suggests that billing shifted from near seven thousand dollars to two thousand five hundred after meetings with regional administrators, but without enough clarity about what was actually being charged and why. The impression conveyed is that the business side of Resthaven can overshadow the clinical side, leaving families worried not only about whether their loved one's needs are being met but also about whether the facility is handling finances in a straightforward and ethical manner.

Interpersonal dynamics among staff also draw strong reactions. Some reviewers describe a culture of disrespect and bullying, where coworkers are made to feel undervalued or disparaged. The image that emerges is of a facility where professionalism is uneven and where some staff members may not feel supported by leadership. Yet other accounts flip this script entirely, praising individuals who go above and beyond - naming specific staff members who were attentive, compassionate, and familiar with residents' names and preferences. The divergence here suggests a facility with pockets of exemplary practice and pockets where staff morale and cohesion may be strained, potentially affecting day-to-day care experiences.

Against the backdrop of these criticisms, there are notable, consistent endorsements of Resthaven from other families. Several reviewers paint a picture of a facility that is welcoming, clean, and filled with engaging activities. They describe nurses and CNAs as professional and caring, with residents who are happy, stimulated, and surrounded by a sense of community. Personal testimonies speak of warmth and genuine family-like treatment: visits punctuated by lively activities such as Mardi Gras parties and Christmas celebrations, and staff members who know residents by name and treat them with kindness. In these accounts, families feel reassured by a stable and compassionate environment, with the residents appearing engaged and well cared for.

Even within mixed experiences, some narratives emphasize the integrity and resilience of the caregiving team in challenging circumstances. A story about a relative who had been relocated to Resthaven after a problematic situation elsewhere describes the staff as uniformly caring and attentive, with one employee in particular highlighted for looking out for the resident's welfare. This perspective offers a counterpoint to the more negative experiences and helps illustrate that individual caregiver interactions can profoundly shape a family's overall impression of the facility. It also demonstrates that, when the right conditions and personnel align, skilled, empathetic care is possible even in a setting that otherwise attracts criticism.

In sum, the lived experiences conveyed here present Resthaven as a facility of contrasts. For some families, it is a respected home where the staff's professionalism, warmth, and attentive care provide real reassurance and comfort to both residents and their loved ones. For others, alarming gaps in supervision, safety incidents, communication failures, and perceived financial maneuvering create deep concern and mistrust. This mosaic suggests that prospective families should approach Resthaven with a careful, multi-faceted diligence: visit in person, speak with multiple staff and families, evaluate the facility's safety protocols and incident reporting, review current financial practices and billing clarity, and, most importantly, observe the day-to-day interactions between staff and residents. The experiences shared here indicate that Resthaven holds the potential for excellent, compassionate care, but also carries risks that warrant careful oversight and ongoing attention.

This part of Lake Charles, Louisiana, offers a convenient and accessible location with a variety of amenities nearby. The area features a selection of restaurants ranging from fast food chains like McDonald's and Burger King to local cafes such as Nina P's Cafe. For medical needs, there are several physicians' offices and hospitals in close proximity, including Memorial Medical Group and Lake Charles Urgent Care. Places of worship like Trinity Baptist Church provide spiritual support for residents. Additionally, there are pharmacies like CVS and Walgreens for easy access to medications. Parks such as Prien Lake Park offer opportunities for outdoor recreation, while transportation options like Hertz Rent A Car make it easy to get around the area. Overall, this part of Lake Charles provides a well-rounded living environment suitable for seniors looking for convenience and accessibility.

Restaurants

• Domino's Pizza (0.3 miles)
• Weinie Dog's (0.5 miles)
• Nina P's Cafe (0.6 miles)
• McDonald's (0.8 miles)
• Jimmy John's (0.8 miles)
• Burger King (1 miles)
• Big Daddy's Sports Grill (1 miles)

Physicians

• Childrens Clinic Of Swla (0.6 miles)
• Southwest Louisiana Imaging (0.7 miles)
• Memorial Medical Group (0.9 miles)
• Anesthesia Associates (1 miles)
• Obgyn Associates (1 miles)
• David Heinen, MD (1 miles)
• Dr Mendez (1 miles)

Places of Worship

• Trinity Baptist Church (0.8 miles)
• St Martin De Porres (2.1 miles)
• Word Of Hope Family Worship (3 miles)

Cafes

• Starbucks (0.9 miles)
• Sassy Oil & Vinegar (1 miles)
• Starbucks (1.2 miles)
• Zeus Cafe (1.7 miles)
• Panera Bread (1.7 miles)
• The Charleston Bistro (3.8 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Kroger Pharmacy (1 miles)
• Albertsons Pharmacy (1.2 miles)
• Walgreens (1.2 miles)
• Hobgood Pharmacy (1.7 miles)
• Walgreens (1.9 miles)
• Gordons Drug Store (2.1 miles)

Hospitals

• Lake Charles Urgent Care (1 miles)
• Women & Children's Hosp Med (1.1 miles)
• Imperial Calcasieu Surgical Center (1.1 miles)
• Avail Health Lake Charles Hospital (1.4 miles)
• Nami (1.7 miles)
• Extended Care of Southwest Louisiana (2.1 miles)
• Lake Charles Memorial Hospital Gauthier Campus (2.5 miles)

Parks

• Prien Lake Mall Playground (1.8 miles)
• Prien Lake Park (2.2 miles)
• Lake Charles Veteran's Memorial Park (3.7 miles)
• Lake Charles Historic District (3.7 miles)

Transportation

• Hertz Rent A Car (1.9 miles)
• U-Haul Neighborhood Dealer (2 miles)