Overall Review of Resthaven Nursing Ctr
common
10 reviews mention this
Staff caring and professional
Residents and families repeatedly describe caring, professional staff.
Many reviewers praise the nurses and CNAs as professional, warm, and attentive, saying they felt taken care of and supported during a loved one’s stay. Several mention staff knowing residents by name and following through with help and kindness day to day. One reviewer also describes the facility’s engagement in activities through the staff’s involvement, reinforcing that presence.
caveat
7 reviews mention this
Safety and supervision concerns
Some reviewers describe serious lapses in supervision and safety.
A recurring criticism is that residents are left unattended or supervised poorly, with consequences such as falls, injuries, and delayed attention. Multiple reviews describe problems that families view as preventable, including a head injury from a fall and a separate incident involving another injury. There are also negative accounts about unresolved medical needs and the handling of equipment, which reviewers connect to neglect.
caveat
4 reviews mention this
Communication and billing frustration
Several families report communication gaps and billing confusion.
Some reviewers say it can be hard to get answers, call-backs, or clear updates from administration, describing minimal communication with family. Others describe inconsistent explanations about finances, including concerns about what was billed, changes in acceptance of insurance, and unexpected charges. One mixed review specifically points to admissions and administration giving different information after move-in, urging caution with expectations.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Nearby Places of Interest
This part of Lake Charles, Louisiana, offers a convenient and accessible location with a variety of amenities nearby. The area features a selection of restaurants ranging from fast food chains like McDonald's and Burger King to local cafes such as Nina P's Cafe. For medical needs, there are several physicians' offices and hospitals in close proximity, including Memorial Medical Group and Lake Charles Urgent Care. Places of worship like Trinity Baptist Church provide spiritual support for residents. Additionally, there are pharmacies like CVS and Walgreens for easy access to medications. Parks such as Prien Lake Park offer opportunities for outdoor recreation, while transportation options like Hertz Rent A Car make it easy to get around the area. Overall, this part of Lake Charles provides a well-rounded living environment suitable for seniors looking for convenience and accessibility.
Restaurants
- Domino's Pizza (0.3 miles)
- Weinie Dog's (0.5 miles)
- Nina P's Cafe (0.6 miles)
- McDonald's (0.8 miles)
- Jimmy John's (0.8 miles)
- Burger King (1 miles)
- Big Daddy's Sports Grill (1 miles)
Physicians
- Childrens Clinic Of Swla (0.6 miles)
- Southwest Louisiana Imaging (0.7 miles)
- Memorial Medical Group (0.9 miles)
- Anesthesia Associates (1 miles)
- Obgyn Associates (1 miles)
- David Heinen, MD (1 miles)
- Dr Mendez (1 miles)
Places of Worship
- Trinity Baptist Church (0.8 miles)
- St Martin De Porres (2.1 miles)
- Word Of Hope Family Worship (3 miles)
Cafes
- Starbucks (0.9 miles)
- Sassy Oil & Vinegar (1 miles)
- Starbucks (1.2 miles)
- Zeus Cafe (1.7 miles)
- Panera Bread (1.7 miles)
- The Charleston Bistro (3.8 miles)
Pharmacies
- CVS Pharmacy (0.9 miles)
- Kroger Pharmacy (1 miles)
- Albertsons Pharmacy (1.2 miles)
- Walgreens (1.2 miles)
- Hobgood Pharmacy (1.7 miles)
- Walgreens (1.9 miles)
- Gordons Drug Store (2.1 miles)
Hospitals
- Lake Charles Urgent Care (1 miles)
- Women & Children's Hosp Med (1.1 miles)
- Imperial Calcasieu Surgical Center (1.1 miles)
- Avail Health Lake Charles Hospital (1.4 miles)
- Nami (1.7 miles)
- Extended Care of Southwest Louisiana (2.1 miles)
- Lake Charles Memorial Hospital Gauthier Campus (2.5 miles)
Parks
- Prien Lake Mall Playground (1.8 miles)
- Prien Lake Park (2.2 miles)
- Lake Charles Veteran's Memorial Park (3.7 miles)
- Lake Charles Historic District (3.7 miles)
Transportation
- Hertz Rent A Car (1.9 miles)
- U-Haul Neighborhood Dealer (2 miles)
Skilled Nursing Facility
Lake Charles Regional (3 miles away)
Extensive amenities and 24/7 care with transportation
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