Resthaven Nursing & Rehab Center

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  • Interior

    An elderly woman smiling while sitting indoors.

  • Outdoors

    A sunlit corridor with columns casting shadows along the walkway.

  • Decor

    A well-decorated dining area with neatly arranged tables and chairs, adorned with fresh flowers and soft lighting.

  • Living Room

    A spacious living room with colorful seating and a fireplace.

  • Building

    A scenic view of a building with columns and green awnings, surrounded by lush garden landscaping.

  • Architecture

    Interior view of a chapel with wooden pews and a central pulpit.

  • Bedroom

    A clean and modern hospital room with a bed and essential equipment.

  • Windows

    A well-lit hallway with large windows and shiny floors.

  • Dining

    A cozy dining area with a grand piano and elegant seating arrangement.

  • Landscaping

    Front view of a building with a porch and columns leading to the entrance.

  • Entrance

    Entrance to a theater with posters and a neon sign.

  • Seating Area

    A cozy seating area in a movie theater lobby, featuring two armchairs and a table with a lamp, flanked by movie posters.

  • Fireplace

    A cozy library room with a fireplace, bookshelves, and seating area.

  • Bathroom

    A modern bathroom with a sink, toilet, and hanging robes.

Resthaven Nursing & Rehab Center

1103 West Mcneese, Lake Charles, LA 70605

For more information about senior living options: (844) 490-3973

3.2 from 29 reviews
5 stars
12
4 stars
3
3 stars
2
2 stars
2
1 stars
10

Skilled Nursing Facility

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    Overall Review of Resthaven Nursing & Rehab Center

    Pros

    • pro The facility is described as beautiful and clean.
    • pro The nurses and CNAs are professional and caring.
    • pro Residents are happy and engaged in many fun activities.
    • pro Staff know the patients by first name and are extremely helpful and kind.
    • pro The atmosphere feels warm and family-like, with patients treated like family.
    • pro The staff is amazing and clearly cares for the residents.
    • pro Reviewers would highly recommend Resthaven to others.

    Cons

    • pro Resthaven is described as the worst, with no help available and terrible care.
    • pro Reviewers claim the staff are rude, unprofessional, and do not know how to do their jobs.
    • pro Residents are left unattended, leading to falls and injuries that required stitches or surgery.
    • pro Neglect is reported, such as a patient sitting for over an hour despite a UTI and a brace placed on the wrong leg causing pain and cuts.
    • pro Administration is criticized for poor communication and unclear billing practices, including suspected double dipping.
    • pro Items are reportedly stolen from residents, and families receive little to no notification.
    • pro The facility is accused of prioritizing money over patient well-being, and some say they would not recommend it.
    • pro The environment is described as hostile, with bullying among staff and residents made to feel miserable.
    • pro One reviewer would give a negative zero star rating and warns others not to bring loved ones there.

    Review

    The collection of experiences surrounding Resthaven reveals a strikingly divided picture. On one hand, several residents and families sing praise about a facility that feels welcoming, clean, and engaged. They describe an atmosphere that exudes warmth from the moment you walk in, where staff know residents by name, and where activities - such as Mardi Gras celebrations and Christmas parties - help residents feel connected and valued. For those who have felt the positive impact of attentive, personable care, Resthaven is described as a place where the staff genuinely treats people like family, with a caring and professional demeanor that eases the stress of bringing a loved one into long-term care. These accounts emphasize the beauty and upkeep of the facility, a calm environment, and caregivers who are credited with making daily life more bearable and meaningful for residents.

    Yet, a large segment of the reviews paints an opposite reality, characterized by serious concerns about care quality and patient safety. Some writers recount daunting episodes of neglect and insufficient supervision, including elderly residents who were left unattended and, in some cases, suffered falls that required medical intervention. The consequences described range from head injuries and stitches to a fractured arm, with families arguing that these incidents were preventable with proper supervision and staffing. Another grievance centers on the treatment of infections and medical needs, such as a resident left sitting for over an hour despite a urinary tract infection, which is portrayed as not only inhumane but dangerous for someone already vulnerable. In several accounts, there are reports of care decisions going wrong - wrong limbs braced, resulting pain and bruising, or transfers that led to additional injuries - creating a sense of fear and distrust among families.

    Communication, both with families and within the administration, emerges as a persistent theme in the negative reviews. Some reviewers describe inconsistent messages, with staff promising one thing and later changing course, and others lament a lack of transparency around finances and billing. Billing confusion is repeatedly cited: large sums billed without clear explanations, references to bills that never arrive in a timely fashion, and suspicions of improper billing practices such as potential double-dipping among Medicaid, private insurance, and out-of-pocket payments. There are mentions of narcotics being left unsecured and questions raised about who was responsible for signing for medications; other concerns point to a lack of timely responses from administrators, with families feeling unheard during difficult financial discussions or when trying to understand charges.

    The interpersonal climate at some times appears troubling as well. Several reviews describe unsupportive or hostile behavior among staff, including allegations of bullying and disrespect, and a sense that professionalism and empathy may vary widely from one employee to another. One reviewer recounts a coworker being mocked and bullied, which raises concerns about workplace culture and its potential impact on patient care. While other reviews highlight colleagues who are attentive and kind, the contrast between these experiences underscores how inconsistent the environment can feel to families seeking dependable, compassionate care. In some accounts, administrators themselves are portrayed in a negative light, labeled as incompetent or unresponsive, leaving families frustrated and feeling marginalized during critical, stressful periods.

    The narrative also includes deeply personal stories that complicate the overall impression. One account describes a relative who was transferred to Resthaven after a disaster-related relocation from another facility, where the staff were repeatedly described as uniformly caring and attentive; a particular staff member is singled out for being especially vigilant and compassionate. In another stark example, a reviewer describes a grandfather who appeared to have worsened after admission, including the development of gangrene and a bed sore, with the implication that the care environment may have contributed to or failed to prevent further deterioration. The juxtaposition of such experiences with the more positively framed stories about warmth and family-like care adds complexity to the overall picture, suggesting that individual experiences can be highly variable and highly dependent on day-to-day staffing and leadership.

    A few reviews touch on broader themes beyond routine care, including the emotional toll on families and the sense of lost trust. Some families have been left feeling that the facility prioritizes financial considerations over the well-being of residents, or that critical information - such as changes in a loved one's condition, details about transfers, or updates on medical events - does not travel quickly or clearly to families. The impression given by these accounts is one of cautious skepticism: even when care appears to be good on the surface, gaps in communication, management, and safety history can leave relatives anxious and uncertain about the true quality of life and safety for their loved ones.

    Taken together, these reviews present a nuanced, sometimes contradictory portrait of Resthaven. For prospective families navigating the decision of where to place a loved one, the messages here suggest a need for careful, direct verification: visiting the facility, speaking with multiple staff members at different levels, requesting recent safety and incident reports, and speaking with families who have experience across different units and shifts. While some residents and families report the comfort of a home-like atmosphere, professional staff, and meaningful activities, others report alarming lapses in supervision, communication failures, and concerns about billing and administrative conduct. The overarching takeaway is the importance of due diligence, transparent dialogue, and an on-the-ground assessment of whether the facility's strengths align with the specific needs and expectations of a given loved one.

    Features

    Housing

    • 160 resident community capacity 160 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Lake Charles Regional (3 miles away) Lake Charles Regional (3 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Resthaven Nursing & Rehab Center in Lake Charles, LA is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community prioritizes the needs and preferences of each individual, providing a nurturing environment where seniors can thrive.

    The amenities at Resthaven Nursing & Rehab Center cater to various aspects of residents' lives. A beauty salon is available for those who desire grooming services, while cable or satellite TV ensures entertainment options are readily accessible. Community-operated transportation is provided for ease of mobility, including transportation to doctors appointments. The computer center enables internet access and encourages digital interaction, while the dining room offers restaurant-style meals for a delightful dining experience. Residents can also enjoy recreational activities in the gaming room, outdoor spaces, and small library.

    Care services at Resthaven Nursing & Rehab Center are comprehensive and personalized. With 24-hour call system and supervision, residents have peace of mind knowing help is always available. Trained professionals provide assistance with daily activities such as bathing, dressing, transfers, and medication management. Special dietary restrictions are accommodated to promote overall health and well-being.

    Residents at Resthaven Nursing & Rehab Center lead active lifestyles with an array of activities offered on-site. Concierge services provide personalized assistance in planning day trips and arranging resident-run activities. Fitness programs are available to promote physical wellness and mobility. Scheduled daily activities cater to various interests and hobbies.

    Located in Lake Charles, this assisted living community enjoys proximity to numerous conveniences surrounding the area. There are several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship nearby ensuring easy access for socialization and convenience. Additionally, transportation options are readily available for residents' convenience.

    With its outstanding amenities, personalized care services, engaging activities program, and convenient location near essential facilities and establishments. Resthaven Nursing & Rehab Center offers exceptional quality senior living experience in Lake Charles,Louisiana.

    Videos

    Nearby Places of Interest

    Restaurants

    • Domino's Pizza (0.3 miles)
    • Weinie Dog's (0.5 miles)
    • Nina P's Cafe (0.5 miles)
    • McDonald's (0.8 miles)
    • Jimmy John's (0.8 miles)
    • Big Daddy's Sports Grill (0.9 miles)
    • Burger King (1 miles)

    Physicians

    • Childrens Clinic Of Swla (0.6 miles)
    • Southwest Louisiana Imaging (0.7 miles)
    • Memorial Medical Group (0.8 miles)
    • Anesthesia Associates (0.9 miles)
    • Obgyn Associates (0.9 miles)
    • David Heinen, MD (0.9 miles)
    • Muhammad Jadoon, MD (1 miles)

    Places of Worship

    • Trinity Baptist Church (0.7 miles)
    • St Martin De Porres (2.1 miles)
    • Word Of Hope Family Worship (3 miles)

    Cafes

    • Starbucks (0.9 miles)
    • Sassy Oil & Vinegar (1.1 miles)
    • Starbucks (1.3 miles)
    • Panera Bread (1.7 miles)
    • Zeus Cafe (1.7 miles)
    • The Charleston Bistro (3.8 miles)

    Pharmacies

    • CVS Pharmacy (0.9 miles)
    • Kroger Pharmacy (1 miles)
    • Albertsons Pharmacy (1.2 miles)
    • Walgreens (1.3 miles)
    • Hobgood Pharmacy (1.7 miles)
    • Walgreens (1.8 miles)
    • Gordons Drug Store (2.1 miles)

    Hospitals

    • Lake Charles Urgent Care (1 miles)
    • Women & Children's Hosp Med (1 miles)
    • Imperial Calcasieu Surgical Center (1.1 miles)
    • Avail Health Lake Charles Hospital (1.3 miles)
    • Nami (1.7 miles)
    • Extended Care of Southwest Louisiana (2.1 miles)
    • Lake Charles Memorial Hospital Gauthier Campus (2.5 miles)

    Parks

    • Prien Lake Mall Playground (1.8 miles)
    • Prien Lake Park (2.1 miles)
    • Lake Charles Veteran's Memorial Park (3.7 miles)
    • Lake Charles Historic District (3.7 miles)

    Transportation

    • Hertz Rent A Car (1.9 miles)
    • U-Haul Neighborhood Dealer (2.1 miles)

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