Heritage Healthcare - Hammond

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Heritage Healthcare - Hammond

1300 Derek Drive, Hammond, LA 70403

For more information about senior living options: (844) 490-3973

2.8 from 22 reviews
5 stars
7
4 stars
1
3 stars
3
2 stars
2
1 stars
9

Skilled Nursing Facility

Overall Review of Heritage Healthcare - Hammond

Pros

  • pro They moved their dad in last night and received nothing but a warm welcome.
  • pro They are glad they chose Heritage.
  • pro Amy is very knowledgeable and good at what she does, and very humble.
  • pro They took wonderful care of their daddy.
  • pro The staff are very humble and attentive; they keep families informed with weekly updates and strive to keep loved ones safe.
  • pro The staff are friendly, competent, and knowledgeable.
  • pro The admit staff is sweeter than honey.

Cons

  • pro The place should be closed down.
  • pro The food is horrible; it's not something anyone would feed to a dog.
  • pro It takes 30 to 45 minutes or more for someone to respond to a call button.
  • pro It is deceptive about visitation hours and forbids overnight visits by family members.
  • pro The rooms are deceptive: two patients share a tiny room with a shared TV and bathroom, and there is no shower.
  • pro The staff frequently ignore call buttons and fail to assist patients in a timely manner.
  • pro There are roaches in the room and bathroom, and cleanliness is neglected for weeks.

Review

Heritage Healthcare - Hammond is best suited for families that want a hands-on, involved approach to care and are willing to navigate a facility with some notable flaws in exchange for approachable frontline staff and regular communications. The community appears to serve seniors who need rehab or short-term transition care and rely on family members to stay plugged in, push for timely attention, and monitor daily routines. In such cases, a few staff members are described as genuinely attentive, which can make a real difference when a loved one is anxious or disoriented after a procedure.

Yet this is not a fit for every senior or every family. Alternatives should be strongly considered for those who prize privacy, consistently high-quality meals, pristine cleanliness, and rock-solid reliability in care delivery. If a private room, strong infection control, predictable call-bell responsiveness, and unambiguous visitation policies are non-negotiable, other local options are likely to deliver a more dependable experience. When the bar is consistently high for daily living conditions and medical responsiveness, Heritage Hammond often falls short in several critical areas.

The strongest positives center on staff accessibility and transparent communication. There are reports that certain caregivers and administrators are warm, knowledgeable, and willing to explain what's happening with a resident's care, sometimes with weekly updates that families welcome. In those moments, the facility shows its value: it can provide a layer of reassurance in a challenging transition. These strengths matter because, even when the setting feels imperfect, a competent, communicative staff can make the daily routine feel manageable and reduce family anxiety during rehab or long-term adjustment.

But the cons undermine that value proposition in fundamental ways. Food quality is repeatedly cited as a major disincentive for residents, and meals can feel inappropriate for recovery needs. Call bells and response times vary widely, with several reviews describing extended delays for help, which directly touches safety and comfort. The physical environment amplifies concerns: rooms are small and shared, with two residents per room and a shared bathroom that lacks a private shower, while photographs used in marketing don't always reflect reality. There are also reports of pests and inconsistent housekeeping, which erode trust and raise legitimate questions about daily living standards.

Staffing patterns and operational policies compound the risk. Some family members report long waits for assistance and even outright resistance to having family help during emergencies, which is troubling for in-room safety. Visitation and overnight policies appear inconsistent, and there are chilling notes about doors not being promptly answered or doors being kept open only under pressure. Taken together, these factors make it clear that while caring interactions do occur, they are not reliably replicated across shifts or resident needs. For families weighing care quality against cost, these reliability gaps may tip the balance toward alternatives.

Pragmatic decision-making at this stage centers on due diligence and clear expectations. Prospective residents and families should request a candid tour focused on actual room configurations, current occupancy, and the real layout of shared spaces. Ask to see a resident's room in person, not just a model, and verify the availability of private accommodations if privacy is important. Inquire about average call-bell response times, the day-to-day cleanliness of patient areas, pest control history, and how therapy sessions are scheduled and delivered. Probe the rehab track record: what therapies are offered, and how often residents actually access gym or therapy spaces during stay.

In the end, Heritage Hammond offers a viable option for families who value accessible, responsive staff and ongoing communication and who can accept a less-than-ideal physical environment. It is less suitable for those whose non-negotiables include consistently excellent meals, private rooms, flawless cleanliness, and predictable, rapid assistance. If those high standards define the search, alternatives that emphasize stronger housekeeping, better dining, and tighter infection control should be pursued. For families who are prepared to stay actively involved, set clear expectations, and monitor care closely, Heritage Hammond can work - but only with vigilant oversight and a willingness to pivot if daily realities prove too variable.

Features

Housing

  • 108 resident community capacity 108 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Heritage Healthcare - Hammond in Hammond, LA is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon where residents can pamper themselves, as well as a fully furnished dining room where they can enjoy restaurant-style meals. There is also a fitness room for those who want to stay active, a gaming room for entertainment, and a small library for quiet reading time.

Residents have access to community-operated transportation for errands and outings, as well as transportation arrangements for non-medical needs and doctors' appointments. They can also take advantage of the outdoor space and garden area to relax and enjoy nature. Wi-Fi/high-speed internet is available throughout the community for residents to stay connected with family and friends.

Care services provided include 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is offered to ensure residents receive their medications properly. The community also has a mental wellness program in place to support the emotional well-being of its residents.

Special dietary restrictions are accommodated in the dining options available at Heritage Healthcare - Hammond. Meal preparation and service are provided, including diabetes diets if needed.

The community offers various activities for residents' enjoyment, including planned day trips, fitness programs, resident-run activities, and scheduled daily activities. Concierge services are available to assist with any additional needs or requests.

There are several amenities conveniently located nearby, including cafes, pharmacies, physicians' offices, restaurants, transportation options, and places of worship. This ensures easy access to essential services and opportunities for social engagement within the surrounding neighborhood.

Overall, Heritage Healthcare - Hammond provides a comfortable and supportive environment where seniors can enjoy their retirement years while receiving personalized care and participating in engaging activities.

Nearby Places of Interest

Physicians

  • Urology Clinic (0.1 miles)
  • Celleri Rew, Kar Hammond Va Outpatient Clinic (0.2 miles)
  • North Oaks Family Medicine (0.3 miles)
  • Bond-Wroten Eye Clinic (0.3 miles)
  • Medical Arts Pediatric Clinic (0.4 miles)
  • Bone & Joint Clinic of Hammond (0.9 miles)
  • North Oaks Health System (1.1 miles)

Restaurants

  • China Palace (0.2 miles)
  • Don's Seafood & Steak House (0.4 miles)
  • Doughlicious Donuts (0.8 miles)
  • Zaxby's (0.8 miles)
  • Catfish Charlie Restaurant (0.9 miles)
  • Taco Bell (1 miles)
  • KFC (1.1 miles)

Transportation

  • Alamo (0.6 miles)
  • Wildlife Art Taxidermy (2.7 miles)

Places of Worship

  • Church of Jesus Christ of Latter Day Saints (0.7 miles)
  • Woodland Park Baptist Church (1.1 miles)
  • First Presbyterian Church (1.7 miles)
  • First Bethel Indpndnce Methodist Untd Prgrssve Cmmnty (2.2 miles)
  • Oak Tree Life Center (2.6 miles)
  • New Home Family Worship Center of Hammond (2.7 miles)
  • Calvary Christian Center (3.9 miles)

Pharmacies

  • Albertsons Pharmacy (0.9 miles)
  • Walgreens (1 miles)
  • Channell Drugs (1 miles)
  • CVS Pharmacy (1.1 miles)
  • Walgreens (1.7 miles)
  • Scott's Pharmacy (2 miles)
  • Southern Pharmaceutical (3 miles)

Cafes

  • Starbucks (1 miles)
  • Pj's Coffee (1.7 miles)
  • Yellow Bird Cafe (2 miles)
  • Java City (2.2 miles)
  • Rainbow Daiquiris & Gourmet (4.2 miles)
  • Hickory Small Animal Hospital (10.4 miles)

Parks

  • Joyce Wildlife Management Area (10.3 miles)

Frequently Asked Questions

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