Ascension Oaks Nursing & Rehabilitation Center
Save711 West Cornerview Road, Gonzales, LA 70737
For more information about senior living options: (844) 490-3973
The collection of reviews about Ascension Oaks nursing home and rehabilitation in Gonzales, Louisiana presents a wide spectrum of experiences, from deeply positive to alarmingly negative. Some residents and families praise the facility for its friendly staff, engaging activities, and genuine care, while others recount serious concerns about neglect, cleanliness, safety, and communication. Taken together, the remarks paint a picture of a place that can feel like two different environments depending on when and where you look, with several recurring themes that merit attention for anyone considering care for a loved one.
Several reviewers describe Ascension Oaks in very favorable terms. In these accounts, the staff is described as extremely friendly and helpful, with particular praise for the care provided during recuperation after injuries. One family member recalls that their husband received excellent care during a rehabilitation stay following a broken hip, with both the administrator and social worker singled out for their kindness and support. Another reviewer notes that their mother, after being admitted in April 2024, has been very happy, making friends, staying busy, and participating in a steady stream of activities. Statements like "great place to live" and "the staff are all very nice and very good to the residents" appear in multiple reviews and contribute to a strong impression of a well-meaning, capable team in some shifts or at certain times.
Alongside these positive experiences, the same set of reviews contains persistent, vocal criticisms that echo across several accounts. Common complaints include neglectful behavior and a perceived lack of supervision among staff, with concerns about how residents are treated, assisted, and monitored. Some reviewers describe what they interpret as poor staffing levels and insufficient attention to resident needs, including reports of meals not being served or trays left untouched, and one account alleging that staff were more focused on outside matters than on resident care during the day. There are vivid accusations of mistreatment, such as moving residents roughly, grabbing at clothing to reposition people, or administering care in a way that residents found uncomfortable or traumatic. In addition, multiple reviewers point to uncaring or distracted CNAs who spent time on their phones or outside smoking instead of assisting residents, contributing to an overall impression of care gaps.
Cleanliness and equipment concerns also recur. Several reviews describe dirty rooms and unsanitary conditions, paired with reports of broken equipment and inadequate training for memory-care staff. One account describes a facility that felt chaotic and poorly maintained, with a sense that management was either not fully addressing the problems or was slow to respond to complaints. The tone across these criticisms is often urgent, with families expressing strong disappointment and urging prospective visitors to be cautious or to seek out alternatives if possible.
Perhaps the most distressing narratives center on health crises and safety incidents. One review recounts a mother's rapid decline during a three-month stay, including multiple falls that the family was not informed about, bruising that was only discovered during visits, and meals left uneaten for extended periods. The review describes a decline from walking with a walker to becoming bed-bound, dehydration, and a severe bacterial infection tied to unsanitary conditions at the facility, culminating in a hospital stay that revealed substantial kidney impairment. The reviewer characterizes the experience as a dramatic and avoidable deterioration that led to a permanent change in the mother's condition, and explicitly states that Ascension Oaks would not be a place they would choose again for someone they care about.
Another account highlights a terrifying incident where a caregiver allegedly cut the uncle's leg with a wheelchair and fingernail, resulting in infection. This single event is cited as emblematic of broader concerns about patient safety and quality of care. A separate reviewer labels the facility as short-staffed and expresses strong disappointment with the level of care provided, underscoring a recurring fear among some families that emergencies could occur without adequate supervision or timely intervention.
Overall, the reviews present Ascension Oaks as a facility capable of delivering compassionate, attentive care in some circumstances while simultaneously evoking worry about safety, cleanliness, and staffing in others. The contrasting experiences suggest that outcomes may vary by shift, staff assignments, or perhaps the specific unit within the facility (for example, memory care vs. rehabilitation). The positive narratives emphasize kindness, prompt support, and meaningful activities that foster a sense of community for residents and peace of mind for families. The negative narratives emphasize a perceived disconnect between administrative claims and frontline practice, with repeated calls for better supervision, improved hygiene and safety procedures, more consistent staffing, and more transparent communication with families - especially when incidents occur or when a resident experiences a downturn.
Prospective families reading these accounts should approach Ascension Oaks with a balanced lens. Individual experiences appear highly variable, and while there are clearly stories of excellent care and genuine compassion, there are also warnings about neglect, unsafe conditions, and insufficient responsiveness to falls and medical needs. If considering this facility, it would be prudent to conduct on-site visits, meet the care team, ask pointed questions about staffing levels, incident reporting, and how they handle falls and infections, and review any available inspection reports or quality metrics. In short, Ascension Oaks may be a good fit for some residents, but for others, especially those requiring close supervision and rigorous infection control, the concerns cited by several reviewers suggest that alternative options should be explored or at least carefully scrutinized before making a placement decision.
Ascension Oaks Nursing & Rehabilitation Center in Gonzales, LA is an exceptional assisted living community that offers a wide range of amenities and care services to meet the unique needs of its residents.
Our residents can enjoy the convenience of on-site beauty salon services, cable or satellite TV in their fully furnished rooms, and community-operated transportation for outings and appointments. We have a well-equipped computer center and a small library for those who love to read or surf the internet.
Dining at Ascension Oaks is a delightful experience with our restaurant-style dining room and professionally-prepared meals. We also cater to special dietary restrictions, ensuring that everyone can enjoy delicious and healthy meals.
The community offers various recreational spaces for residents to relax and engage in activities. Our fitness room allows residents to stay active and maintain their physical health, while our gaming room provides entertainment options for those who love games. The outdoor space and garden provide a tranquil setting where residents can unwind amidst nature.
The well-being of our residents is one of our top priorities, which is why we provide housekeeping services, move-in coordination assistance, private bathrooms with 24-hour call systems, and medication management. Our mental wellness programs aim to support the emotional well-being of our residents.
Transportation arrangements are available both for non-medical purposes as well as transportation to doctors' appointments. We also offer Wi-Fi/high-speed internet access throughout the community.
To ensure round-the-clock care, we have 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Our staff follows diabetes diets for those who require it and provides meal preparation services.
In terms of nearby amenities, there are four cafes, five pharmacies, six physicians' offices, fifteen restaurants, two places of worship within close proximity to Ascension Oaks. Additionally, there are three hospitals nearby in case medical attention is required.
At Ascension Oaks Nursing & Rehabilitation Center in Gonzales, LA, we strive to provide a comfortable and caring environment where seniors can enjoy their golden years while receiving the support they need.
Ascension Oaks Nursing & Rehabilitation Center is located at 711 West Cornerview Road, Gonzales, LA 70737 in Ascension Parish, Louisiana
Ascension Oaks Nursing & Rehabilitation Center on seniors.fyi includes 4 photos including images showing building, landscaping, entrance, porch, brick, architecture, outdoor, game room, and more.
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