The Haven at Windermere

Pros

• The Haven community is very clean, and the staff members are super friendly.
• The care services are good and the food was great, our loved one really enjoyed all of the meals.
• Wonderful staff, Mom loves living here. Thanks for all y'all do!
• EXCELLENT PROFESSIONAL AND CARING STAFF...beautiful and clean facility.. They truly care about the residents!
• As an experienced RN.BSN in end of life care I can assure you The Haven is excellent Caring staff, great food, excellent safety. THEY REALLY CARE FOR THEIR RESIDENTS.
• Great food and caring people.
• Staff was always courteous and helpful.
• All in all, my experience with The Haven was more like a 2nd home or a hotel than an old folks home and I wasn't the only one who made that comment.
• Haven at Windermere was not my favorite... but it has a nice reputation.
• The Haven at Windermere is very clean and very professional... Everything is excellent -- the meal, the staff, the residents, the facility -- everything is great.
• My husband is in The Haven... Everything is excellent -- the meal, the staff, the residents, the facility -- everything is great.
• Very nice facility.

Cons

• The tour guide was not knowledgeable and seemed unprepared.
• The facility feels like a hotel rather than a home.
• The owners of the facility have run it into the ground, causing misery for residents and staff.
• Lack of activities and poor quality food at the facility.
• Residents are not receiving the care they are promised or paying for.
• The rooms at the facility lack privacy and have certain design flaws.
• Some residents at the facility can be unwelcoming or exclusive towards newcomers.
• Upper management cuts corners and mistreats residents, family members, and employees.

Review

The Haven community is a clean and friendly facility that offers good care services and great food. Many residents appreciate the value for cost that they receive at this facility. The staff members are commended for their professionalism and caring nature, making the residents feel at home.

However, there are some concerns raised about the knowledge and preparedness of the tour guides. One reviewer felt that the person who conducted their tour was not as knowledgeable as others they had encountered at different facilities. This reviewer also mentioned that the multi-level building with elevators and narrow hallways did not give off a homely vibe, which was what their loved one was looking for.

On the other hand, another reviewer who worked at The Haven expressed how much they missed being a part of the team. They praised the excellent staff and clean facility, highlighting their genuine concern for the residents. It seems that there are varying experiences with the staff, with some finding them courteous and helpful while others express concerns about lack of staffing.

Unfortunately, there is a negative review from someone who claims that The Haven is poorly managed. They state that there is no activity director despite a schedule being in place, and criticize the quality of food provided to residents. According to this reviewer, many residents have left due to dissatisfaction with the facility's management and lack of activities. They also share concerns about turnover rates among staff members.

Contrasting this negative review, an experienced RN.BSN commends The Haven for its excellent care and safety measures. This positive review specifically mentions the caring nature of the staff, great food, and overall commitment to resident well-being.

Another positive review highlights how accommodating The Haven is when it comes to tailoring individual needs and level of care for residents. This reviewer appreciates being able to cook meals for their loved ones on-site and spend nights with them whenever desired. They describe The Haven as feeling more like a second home or hotel rather than an old folks' home.

Lastly, there is a mixed review that mentions both positive and negative aspects of The Haven. Although the reviewer appreciates the cleanliness, professionalism of staff, and access to nearby amenities like The Y, they express concerns about the lack of privacy within the apartments and dissatisfaction with certain policies such as residents being responsible for their own electricity bills.

In conclusion, The Haven at Windermere receives a range of reviews regarding its facilities, staff, and management. While some reviewers are satisfied with the care services provided, others have raised concerns about knowledge levels of tour guides, food quality, turnover rates among staff members, and management issues. It is recommended that potential residents and their families thoroughly investigate these aspects before making a decision.

This part of Baton Rouge, Louisiana, boasts a variety of healthcare options with multiple physicians, pharmacies, and hospitals located within a few miles. The proximity of pediatric medical centers and family walk-in clinics may offer peace of mind for seniors with grandchildren or young family members. Additionally, there are several cafes and restaurants nearby for convenience, as well as places of worship for spiritual needs. For those who enjoy the outdoors, there are parks in the area to explore and stay active. Overall, this neighborhood provides easy access to essential amenities and services that can cater to the diverse needs of seniors looking for a comfortable living environment.

Physicians

• Pediatric Medical Center (0.2 miles)
• CORE Comprehensive Occupational Resources (1 miles)
• Core Health Family Walk-in Clinic (1 miles)
• Luke A Corsten (1.2 miles)
• Interventional Pain Institute (1.4 miles)
• Ferachi Larry G MD (1.5 miles)
• Hansbrough, Peters, Traxler, Scallan & Peters ENT (1.5 miles)

Pharmacies

• Walgreens (0.3 miles)
• Winn-Dixie (0.3 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.7 miles)

Cafes

• Starbucks (0.3 miles)
• Reve Coffee Lab (0.7 miles)
• la Madeleine (1.3 miles)
• Starbucks (1.4 miles)
• Starbucks (3.4 miles)
• Starbucks (3.8 miles)
• Panera Bread (4.2 miles)

Restaurants

• Jack In The Box (0.3 miles)
• McDonald's (1 miles)
• Twin Peaks (1.2 miles)
• Chick-Fil-A (1.2 miles)
• Raising Cane's Chicken Fingers (1.3 miles)
• McDonald's (1.3 miles)
• Whataburger (1.3 miles)

Places of Worship

• St George Catholic Church (0.5 miles)

Hospitals

• Baton Rouge General Medical Center (1.8 miles)
• Our Lady Of The Lake Children’s Hospital (2.4 miles)
• Woman's Hospital-Labor & Delivery (2.4 miles)
• Woman's Hospital (2.4 miles)
• Healthsouth Rehabilitation, Hospital of Baton Rouge (2.9 miles)
• Our Lady of the Lake Regional Medical Center (2.9 miles)
• Our Lady of the Lake Physician Group Internal Medicine at O'Donovan (3.1 miles)

Parks

• Highland Road Park (1.8 miles)
• Parklawn Park (2.8 miles)
• The Preserve at Harveston (3.1 miles)
• BREC's Baringer Road Park (3.5 miles)