3600 Florida Boulevard, Baton Rouge, LA 70806
For more information about senior living options: (844) 490-3973
The BRG - Mid City Emergency Room is a place where patient experiences run a wide spectrum from deeply grateful and relieved to critically distressed and disappointed. The comments collected from several visits paint a complex picture: some patients experience swift, compassionate, and highly professional care, while others endure long waits, perplexing or hurtful interactions, and gaps in communication that leave them feeling overlooked or mismanaged. Taken together, these reviews suggest a facility that can deliver life-saving, empathetic care in some moments, and in other moments struggles with consistency and bedside manner.
On one recent Sunday, a patient presented with symptoms that resembled a prior pulmonary embolism. The experience was characterized by immediacy and responsiveness: an attending physician promptly attended to the case, a thorough battery of tests was completed, including a CT scan of the lungs and a COVID test, and the staff were consistently described as kind and professional. A standout moment in this account was the care of a staff member who found a vein for the IV and drew blood with minimal discomfort, earning the patient the affectionate nickname "Vein Angel" for Lindsey, while the imaging tech Amy earned thanks for the CT work. The patient connected the care to a positive memory from a rehab unit and expressed gratitude for the reassurance that their fears were not realized, concluding with a sense of blessing in the experience and a personal nod to a local physician, the late Dr. Leo S. Butler, who they said would have been pleased as well.
But not every experience at BRG Mid City ER follows that same pattern of swift relief and reassurance. Another account describes a terrible experience in which a patient, presenting with trouble breathing, constant coughing, vomiting, and chest pain, waited for more than three hours with little to no action offered beyond generic instructions to "work it out." The patient reported being discharged with nausea medication and cough suppressants that they felt would only aggravate their symptoms, leaving them more unwell than before. This account emphasizes a perception of neglect during a crisis, contrasting sharply with the earlier story of rapid attention and testing.
The service landscape is further complicated by complaints about specific staff and interpersonal dynamics. One reviewer singled out a named clinician, Kristy Perry, alleging dangerous, dismissive behavior and a lack of listening, and even suggested reporting her to the Louisiana medical board. Several other patients referenced brusque or unempathetic conduct - another mentioning a doctor, Dr. Patel, as rude and disrespectful, and complaints about front-desk staff and certain providers who seemed unsympathetic or distracted. A recurring theme across these narratives is a perception that some clinicians and administrative staff either failed to listen or treated patients with a lack of warmth and empathy, coloring the overall impression of care.
Pregnancy-related concerns added an especially painful chapter. A reviewer seeking obstetric care described bleeding and the desire for HCG and progesterone checks, only to encounter a check-in process that felt dismissive ("why are you here?"), hours of waiting, and little to no monitoring or communication. The eventual outcome - a miscarriage - was described as a devastating consequence of what they perceived as slow or inadequate attention in the emergency setting. This account underscores how delays or perceived neglect in urgent situations can have profoundly emotional and lasting repercussions.
There are, too, counterpoints that highlight care experiences that went well or even outstanding. A reviewer who fell and injured themselves in Baton Rouge praised the ER staff for their attentiveness and kindness after breaking a wrist and shoulder separation. Another account praised the consistency of care from a patient's perspective: a clean emergency experience where, from entry through discharge, the care team was described as thorough and passionate about patient well-being. And there are stories from outpatient and rehabilitation partners - particularly the Physical Therapy, Occupational Therapy, and Speech Therapy teams - who were described as phenomenal, with the front desk and janitorial staff contributing to a positive overall impression. Even in the inpatient or post-ER sphere, some reviewers expressed appreciation for the continuity and quality of therapy services, naming individuals such as Angie and Amy in pediatric physical therapy.
Yet even in positive reviews, there are cautions about communication and expectations. A patient who described a recent visit with symptoms noted that they had a strong sense of care from an "excellent care team," but another review highlighted significant gaps in communication, including delays in sending prescriptions and poor follow-through, which could undermine a patient's sense of continuity and trust. The tension between professional competence in diagnostic and acute care tasks and the softer aspects of patient experience - communication, empathy, respect - emerges repeatedly across the feedback.
Finally, a particularly troubling narrative centers on an autistic patient who reported being mocked by staff despite communicating their needs, and who claimed to have left with bruises and an experience that felt dehumanizing. The patient also suggested that crucial information - such as hospital stays or doctor notifications - was not communicated to the appropriate physicians, culminating in a traumatic experience and a diagnosis of PTSD related to the stay. This account stands in stark contrast to the more positive care stories and is a sobering reminder of the human stakes involved in emergency and hospital care.
In sum, these reviews present a facility capable of delivering exemplary, timely, and compassionate care in some cases, while exposing real concerns about wait times, communication gaps, and the possible variability in staff attitudes and behavior. The experiences range from gratitude and relief - whether it's a patient feeling securely monitored through a potentially life-threatening episode or a family member expressing reverence for a physician's legacy - to frustration, fear, and trauma when care feels delayed, dismissive, or unempathetic. What remains clear is that BRG Mid City ER is a place where patient experiences are highly individualized, and the quality of care appears to depend heavily on the day, the staff member involved, and the specific clinical circumstances at hand.
The Baton Rouge Gen Medical Center in Baton Rouge, LA is an assisted living community that offers a wide range of amenities and care services to its residents. The community features a beauty salon, cable or satellite TV, a computer center, and a gaming room for recreational activities. There is also a fully furnished fitness room and outdoor space for residents to enjoy. For dining, the community provides restaurant-style meals in a spacious dining room with special dietary restrictions accommodated.
Care services offered at Baton Rouge Gen Medical Center include 24-hour call system and supervision, assistance with activities of daily living such as bathing and dressing, assistance with transfers, medication management, and diabetes diet support. The community also has a mental wellness program to address the emotional well-being of its residents.
Residents can participate in various activities organized by the community such as fitness programs, planned day trips, and scheduled daily activities. There are also resident-run activities where individuals can engage with others in the community. Additionally, concierge services are available to cater to personal needs.
The location of the assisted living community is convenient with nearby cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals. This ensures easy access to essential amenities and healthcare resources for residents.
Overall, the Baton Rouge Gen Medical Center provides high-quality assisted living care in a comfortable and enriching environment for individuals seeking assistance with daily tasks while maintaining their independence.
Baton Rouge Gen Medical Center is located at 3600 Florida Boulevard, Baton Rouge, LA 70806 in East Baton Rouge Parish, Louisiana
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