Baton Rouge Gen Medical Center

3600 Florida Boulevard, Baton Rouge, LA 70806

For more information about senior living options: (844) 490-3973

2.9 from 100 reviews
5 stars
39
4 stars
7
3 stars
3
2 stars
2
1 stars
49

Skilled Nursing Facility

Overall Review of Baton Rouge Gen Medical Center

Pros

  • pro The staff were kind and professional throughout the visit.
  • pro Lindsey found a vein efficiently with a nearly painless IV stick, earning the patient's nickname "Vein Angel."
  • pro The ER experience ended with a successful outcome, relieving the patient's fears.
  • pro The patient expressed gratitude for the quality of service rendered.
  • pro The care team, from nurses to doctors, was thorough and passionate about taking care of the patient.
  • pro The Mid-City outpatient Physical Therapy, Occupational Therapy, and Speech Therapy teams were phenomenal, with special thanks to Angie and Amy in pediatric PT.

Cons

  • pro They described the experience as terrible, with their symptoms dismissed and discharge given nausea pills.
  • pro They called the facility the worst medical facility they had ever been to.
  • pro They criticized Kristy Perry as unfit to treat patients and dangerous, alleging she did not listen to patients.
  • pro They advised others to steer clear of the hospital.
  • pro They described the service as horrible and the hospital as horrible.
  • pro They alleged poor communication and a racist nurse who whispered about the patient.
  • pro They criticized the front office staff as rude and unprofessional.
  • pro They claimed the ER was very slow, with long waits and inadequate care.
  • pro They stated a prescription was not sent in despite repeated reminders.
  • pro They described a pregnancy-related visit where bleeding was not treated with urgency, contributing to a miscarriage.
  • pro They reported the stay as traumatizing and said it led to PTSD.

Review

The BRG - Mid City Emergency Room is a place where patient experiences run a wide spectrum from deeply grateful and relieved to critically distressed and disappointed. The comments collected from several visits paint a complex picture: some patients experience swift, compassionate, and highly professional care, while others endure long waits, perplexing or hurtful interactions, and gaps in communication that leave them feeling overlooked or mismanaged. Taken together, these reviews suggest a facility that can deliver life-saving, empathetic care in some moments, and in other moments struggles with consistency and bedside manner.

On one recent Sunday, a patient presented with symptoms that resembled a prior pulmonary embolism. The experience was characterized by immediacy and responsiveness: an attending physician promptly attended to the case, a thorough battery of tests was completed, including a CT scan of the lungs and a COVID test, and the staff were consistently described as kind and professional. A standout moment in this account was the care of a staff member who found a vein for the IV and drew blood with minimal discomfort, earning the patient the affectionate nickname "Vein Angel" for Lindsey, while the imaging tech Amy earned thanks for the CT work. The patient connected the care to a positive memory from a rehab unit and expressed gratitude for the reassurance that their fears were not realized, concluding with a sense of blessing in the experience and a personal nod to a local physician, the late Dr. Leo S. Butler, who they said would have been pleased as well.

But not every experience at BRG Mid City ER follows that same pattern of swift relief and reassurance. Another account describes a terrible experience in which a patient, presenting with trouble breathing, constant coughing, vomiting, and chest pain, waited for more than three hours with little to no action offered beyond generic instructions to "work it out." The patient reported being discharged with nausea medication and cough suppressants that they felt would only aggravate their symptoms, leaving them more unwell than before. This account emphasizes a perception of neglect during a crisis, contrasting sharply with the earlier story of rapid attention and testing.

The service landscape is further complicated by complaints about specific staff and interpersonal dynamics. One reviewer singled out a named clinician, Kristy Perry, alleging dangerous, dismissive behavior and a lack of listening, and even suggested reporting her to the Louisiana medical board. Several other patients referenced brusque or unempathetic conduct - another mentioning a doctor, Dr. Patel, as rude and disrespectful, and complaints about front-desk staff and certain providers who seemed unsympathetic or distracted. A recurring theme across these narratives is a perception that some clinicians and administrative staff either failed to listen or treated patients with a lack of warmth and empathy, coloring the overall impression of care.

Pregnancy-related concerns added an especially painful chapter. A reviewer seeking obstetric care described bleeding and the desire for HCG and progesterone checks, only to encounter a check-in process that felt dismissive ("why are you here?"), hours of waiting, and little to no monitoring or communication. The eventual outcome - a miscarriage - was described as a devastating consequence of what they perceived as slow or inadequate attention in the emergency setting. This account underscores how delays or perceived neglect in urgent situations can have profoundly emotional and lasting repercussions.

There are, too, counterpoints that highlight care experiences that went well or even outstanding. A reviewer who fell and injured themselves in Baton Rouge praised the ER staff for their attentiveness and kindness after breaking a wrist and shoulder separation. Another account praised the consistency of care from a patient's perspective: a clean emergency experience where, from entry through discharge, the care team was described as thorough and passionate about patient well-being. And there are stories from outpatient and rehabilitation partners - particularly the Physical Therapy, Occupational Therapy, and Speech Therapy teams - who were described as phenomenal, with the front desk and janitorial staff contributing to a positive overall impression. Even in the inpatient or post-ER sphere, some reviewers expressed appreciation for the continuity and quality of therapy services, naming individuals such as Angie and Amy in pediatric physical therapy.

Yet even in positive reviews, there are cautions about communication and expectations. A patient who described a recent visit with symptoms noted that they had a strong sense of care from an "excellent care team," but another review highlighted significant gaps in communication, including delays in sending prescriptions and poor follow-through, which could undermine a patient's sense of continuity and trust. The tension between professional competence in diagnostic and acute care tasks and the softer aspects of patient experience - communication, empathy, respect - emerges repeatedly across the feedback.

Finally, a particularly troubling narrative centers on an autistic patient who reported being mocked by staff despite communicating their needs, and who claimed to have left with bruises and an experience that felt dehumanizing. The patient also suggested that crucial information - such as hospital stays or doctor notifications - was not communicated to the appropriate physicians, culminating in a traumatic experience and a diagnosis of PTSD related to the stay. This account stands in stark contrast to the more positive care stories and is a sobering reminder of the human stakes involved in emergency and hospital care.

In sum, these reviews present a facility capable of delivering exemplary, timely, and compassionate care in some cases, while exposing real concerns about wait times, communication gaps, and the possible variability in staff attitudes and behavior. The experiences range from gratitude and relief - whether it's a patient feeling securely monitored through a potentially life-threatening episode or a family member expressing reverence for a physician's legacy - to frustration, fear, and trauma when care feels delayed, dismissive, or unempathetic. What remains clear is that BRG Mid City ER is a place where patient experiences are highly individualized, and the quality of care appears to depend heavily on the day, the staff member involved, and the specific clinical circumstances at hand.

Features

Housing

  • 54 resident community capacity 54 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Baton Rouge Metropolitan (6 miles away) Baton Rouge Metropolitan (6 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Baton Rouge Gen Medical Center in Baton Rouge, LA is an assisted living community that offers a wide range of amenities and care services to its residents. The community features a beauty salon, cable or satellite TV, a computer center, and a gaming room for recreational activities. There is also a fully furnished fitness room and outdoor space for residents to enjoy. For dining, the community provides restaurant-style meals in a spacious dining room with special dietary restrictions accommodated.

Care services offered at Baton Rouge Gen Medical Center include 24-hour call system and supervision, assistance with activities of daily living such as bathing and dressing, assistance with transfers, medication management, and diabetes diet support. The community also has a mental wellness program to address the emotional well-being of its residents.

Residents can participate in various activities organized by the community such as fitness programs, planned day trips, and scheduled daily activities. There are also resident-run activities where individuals can engage with others in the community. Additionally, concierge services are available to cater to personal needs.

The location of the assisted living community is convenient with nearby cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals. This ensures easy access to essential amenities and healthcare resources for residents.

Overall, the Baton Rouge Gen Medical Center provides high-quality assisted living care in a comfortable and enriching environment for individuals seeking assistance with daily tasks while maintaining their independence.

Nearby Places of Interest

Pharmacies

  • Walgreens (0.3 miles)
  • CVS Pharmacy (0.4 miles)
  • Louisiana Express Pharmacy (0.6 miles)
  • CVS Pharmacy (1.6 miles)
  • CVS Pharmacy (2.4 miles)
  • Walgreens (3.4 miles)
  • Walgreens (3.8 miles)

Restaurants

  • Elsie's Plate & Pie (0.4 miles)
  • McDonald's (1 miles)
  • Sonic Drive-In (1.1 miles)
  • Superior Grill (1.2 miles)
  • Sonic Drive-In (1.6 miles)
  • Parrain's Seafood Restaurant (1.8 miles)
  • Zippy's Burritos Tacos & More (1.8 miles)

Places of Worship

  • Sacred Heart Catholic Church (0.8 miles)
  • First Presbyterian Church (1.8 miles)
  • Macedonia Missionary Baptist Church (2.3 miles)
  • University United Methodist Church (2.4 miles)
  • Times of Refreshing Evangelistic Ministry (2.5 miles)
  • St Alban's Chapel, LSU (2.7 miles)

Cafes

  • Brew Ha Ha (1.4 miles)
  • Starbucks (2.1 miles)
  • Coffee Call (2.2 miles)
  • Panera Bread (3.2 miles)
  • Daiquiri Cafe (3.9 miles)

Transportation

  • Hertz Rent A Car (2 miles)

Parks

  • Arsenal Park (2 miles)

Theaters

  • MovieTavern (2.4 miles)

Hospitals

  • Our Lady of the Lake Regional Medical Center (2.5 miles)
  • Our Lady of Lake Hospital (2.6 miles)
  • Our Lady of the Lake Regional Medical Center (3.3 miles)
  • Baton Rouge Bioidentical (3.4 miles)
  • Our Lady of the Lake Physician Group Internal Medicine at O'Donovan (4 miles)
  • Our Lady of the Lake Regional Medical Center (4.1 miles)
  • Centene Corporation (4.2 miles)

Physicians

  • Allergy Clinic (2.9 miles)
  • Associates in Pediatric and Adolescent Medicine (3 miles)
  • Bella Family Medical (3.2 miles)
  • Associates In Plastic Surgery (3.3 miles)
  • Williamson Eye Center (3.4 miles)
  • Matthew A. Neumann, MD (3.9 miles)
  • Our Lady of the Lake Physician Group Center for Psychiatric Residency Services (3.9 miles)

Frequently Asked Questions

Where is Baton Rouge Gen Medical Center?

Nearby Communities

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