Matthews Memorial Health Care Center
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5100 Jackson Street Ext, Alexandria, LA 71303
For more information about senior living options: (844) 490-3973
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The workers are friendly, hardworking staff, attentive to the patients' needs and protect their rights. The people were so helpful. The staff members are kind and welcoming. The staff were very attentive and courteous. The building is very clean and smells great. The CNAs are good; the patients are friendly. The staff are exceptional. The staff are friendly and courteous. The residents seem content and well groomed. The Therapy Department is one of the best around Cenla. The facility is clean and the food is great. The new Administrator will take the time to make a difference.
The reviewer would not recommend having a child born at this place. One reviewer called the facility an absolute JOKE, saying it disrespects families and residents and provides cold food, broken beds, no towels, and patients left in soiled clothing. The review notes that administration avoids answering calls, questions, and concerns, eroding trust. A reviewer described the care as the worst they've ever seen, with hours-long waits for help, ignored fall cords, and staff passing by residents in need. The review alleges unsafe practices, including letting patients smoke weed, staff arriving drunk or high, and theft of kitchen food. A reviewer accuses the owner of not following state regulations and of lacking concern for safety and security. Another reviewer reports a healthcare worker suggested removing a loved one because they "kill people there." The review characterizes the head of staff as rude and mean, likening her to a "junk yard dog" and calling for new management. A reviewer strongly warns not to place a loved one there and says the rating is too high.The collection of remarks about this facility paints a landscape of stark contrasts. On one hand, there are plenty of voices celebrating warmth, cleanliness, and genuine care. On the other, a significant number of reviews allege neglect, poor management, and disrespect that leaves families worried and residents unhappy. Taken together, the stories suggest a place with real strengths - especially in its front-line staff and day-to-day environment - while also carrying a heavy burden of complaints about administration, safety, and consistency of care.
Many reviews describe the staff as the facility's strongest asset. Residents and family members repeatedly praise the workers for being friendly, attentive, and courteous. There are affirmations that staff members respect patients' rights, are patient-centered in their approach, and go the extra mile to accommodate requests. Several comments emphasize that the building is clean, smells fresh, and feels well-maintained, with residents often noting that care teams are able to respond to questions and needs in a timely manner. In several accounts, visitors and loved ones leave feeling reassured by the professional demeanor of the care team and by therapy departments that are described as strong and capable.
The positive impressions are often tied to personal experiences that involve tenderness and reassurance. Some reviewers report that their family members are content or that their loved ones receive good daily care, including effective therapy and warm interactions with staff. A few accounts mention improvements under new leadership or organizational changes that have brought about a more attentive and proactive approach to patient care. There are even anecdotes of recovery and gratitude from patients themselves who credit respectful treatment and supportive staff for their sense of safety and progress during difficult times.
Yet the portrait is far from uniformly favorable. A substantial cluster of reviews depicts serious shortcomings that leave families unsettled and residents at risk. Critics describe disrespectful interactions with families, dismissive responses to concerns, and a general sense that administrative priorities may be misaligned with patient needs. Complaints frequently point to cold or insufficient food, broken beds, a lack of basic supplies like towels, and residents being left in soiled clothing. Several narratives allege that calls for help go unanswered for extended periods, with some reviewers recounting hours-long delays and audible cries for assistance that go unheeded.
Management and leadership emerge as a recurring flashpoint. The most pointed critiques brand the head of the facility as rude and controlling, likening her leadership style to an abusive, domineering stance that undermines staff morale and resident well-being. One reviewer explicitly describes the administrator as perpetually unhappy and unrealistic in her demands, urging that a change in management would be beneficial. The sentiment is that a happy, well-supported staff translates into better patient experiences, and when leadership cultivates a tense or punitive atmosphere, it erodes trust and satisfaction across the board.
Safety concerns and integrity issues are also raised in multiple accounts. Some reviewers allege serious lapses in safety protocols, including claims that the facility mishandles infections or neglects residents during emergencies. There are troubling claims about staff behavior outside the clinical realm - such as rumors of kitchen staff coming to work under the influence, or even instances of theft. A few comments accuse the ownership of failing to adhere to state regulations, implying that profit considerations may overshadow resident safety. While these are strong allegations, they contribute to a perception of inconsistency and risk that weighs heavily against the more favorable impressions.
The spectrum of experiences culminates in a clear message for prospective families: this is a place with notable strengths in day-to-day care and cleanliness, and with individual caregivers who are capable and compassionate. However, the opposite experiences - allegations of neglect, unresponsive administration, and safety concerns - are equally compelling and cannot be ignored. Several reviewers urge caution and advise thorough personal visits, direct conversations with staff, and careful review of regulatory records before deciding to place a loved one there. A few explicitly discourage placing family members in this facility, citing the quality of care and the handling of concerns as reasons for concern.
In sum, the facility stands as a paradoxical setting where the reality of care can range from warmth and effectiveness to neglect and disquiet. The positive voices celebrate friendly, attentive staff, clean environments, and strong therapy programs, often noting that patient rights are respected and that families feel reassured by the care they observe. The negative voices warn of delayed responses, discomforting conditions, and leadership that seems out of touch with the needs of residents. For anyone evaluating this place, the overarching takeaway is a need for careful, two-way diligence: visit in person, corroborate by talking with current residents and families, review state inspection findings, and weigh the concrete experiences of both satisfaction and alarm before making a decision.
124 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Alexandria International (5 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Matthews Memorial Health Care Center is a premier assisted living community located in the heart of Alexandria, LA. Our center offers a wide range of amenities and care services to ensure our residents enjoy a comfortable and fulfilling lifestyle.
For our residents' convenience, we provide a beauty salon where they can pamper themselves and maintain their personal style. Each resident can enjoy their favorite TV shows with access to cable or satellite TV in their fully furnished private rooms. Our community operated transportation ensures that residents have access to transportation for errands or social outings. They can also utilize our computer center to stay connected with loved ones or browse the internet at their leisure.
Our dining room provides restaurant-style dining where residents can savor delicious meals prepared by our skilled staff. Residents with special dietary restrictions are catered to, ensuring they receive meals tailored to their needs. In addition, there are three cafes, 33 restaurants, and 14 pharmacies nearby for those who wish to explore local dining options or run errands.
We understand the importance of physical well-being, which is why we offer a fitness room and wellness center for residents to engage in regular exercise programs. For those who prefer recreational activities, our gaming room and small library provide ample options for entertainment and relaxation. Outdoor enthusiasts can also enjoy our beautiful garden and outdoor space.
Care services at Matthews Memorial Health Care Center are designed to meet each resident's individual needs. Our dedicated staff is available 24/7 to provide assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management and diabetes diet support for those with specific health concerns. Mental wellness programs are in place to promote emotional well-being among residents.
To ensure our residents feel safe and supported, we have a 24-hour call system in place for emergencies and round-the-clock supervision. We also arrange transportation for non-medical purposes as well as doctors' appointments.
At Matthews Memorial Health Care Center, we believe in fostering a vibrant community atmosphere. Residents can participate in concierge services, resident-run activities, and scheduled daily activities. For those looking to explore the area, we organize planned day trips to nearby parks and attractions.
With 37 physicians and two hospitals nearby, residents have access to top-quality healthcare services. We also cater to residents' spiritual needs with 10 places of worship located nearby.
In summary, Matthews Memorial Health Care Center offers a comprehensive assisted living experience with a wide range of amenities and care services. Our dedicated staff is committed to providing personalized care while ensuring residents lead enriching and fulfilling lives.
Matthews Memorial Health Care Center is located at 5100 Jackson Street Ext, Alexandria, LA 71303 in Rapides Parish, Louisiana
Matthews Memorial Health Care Center on seniors.fyi includes 14 photos including images showing landscaping, interior, outdoor, building, fountain, architecture, garden, decor, and more.
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Interior
Decor
Living Room
Building
Architecture
Dining
Landscaping
Garden
Artwork
Outdoor
Lounge
Fountain
Church
