River Haven Nursing And Rehabilitation Center

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River Haven Nursing And Rehabilitation Center River Haven Nursing And Rehabilitation Center River Haven Nursing And Rehabilitation Center River Haven Nursing And Rehabilitation Center

River Haven Nursing And Rehabilitation Center

867 Mcguire Avenue, Paducah, KY 42001

For more information about senior living options: (844) 490-3973

3.6 from 60 reviews
5 stars
38
4 stars
0
3 stars
3
2 stars
0
1 stars
19

Skilled Nursing Facility

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    Overall Review of River Haven Nursing And Rehabilitation Center

    Pros

    • pro The staff at River Haven were described as amazing, providing respectful and kind care and going above and beyond to keep residents comfortable.
    • pro They treated residents like family and were praised for a compassionate, supportive approach.
    • pro The facility was praised for a wonderful therapy room that helps residents get stronger and more independent.
    • pro Nursing and therapy departments were lauded for excellent care during rehabilitation, with concerns addressed promptly.
    • pro OT/PT, nursing care, aides, and housekeeping were described as great, with many reviewers noting positive experiences.
    • pro One reviewer stated they would definitely choose River Haven again for rehab.

    Cons

    • pro The facility is unsanitary and reportedly infested with bed bugs.
    • pro Calls to the facility frequently go unanswered, and call lights are not promptly attended.
    • pro Medications and wound-care are delayed, sometimes for hours.
    • pro Staff are accused of unprofessional behavior, including shouting and pressuring residents to sign papers.
    • pro Residents have developed bedsores and poor wound care has been reported, suggesting neglect.
    • pro Meals are served cold or lukewarm with little variety and inadequate beverages.
    • pro Belongings have been lost or not replaced after incidents, with management not addressing the losses.
    • pro Cleaning practices are inadequate, with shared bathrooms left dirty and cleaning supplies sometimes unavailable.
    • pro Staff shortages and lack of supplies are blamed for ongoing care issues, including weekend access problems.

    Review

    The collection of reviews paints a troubling picture of a facility that many families trust with their loved ones, but which is described by numerous visitors as difficult to reach, slow to respond, and consistently unsanitary. A repeated frustration is the inability to contact the clinic or obtain timely updates about patients. Several people report that phone lines ring for hours without an answer, and in-person visits to the building often yield little more than silence at the door. This ongoing communication breakdown leaves worried families feeling ignored and unable to get basic information about their relatives' health and safety.

    Hygiene and safety concerns dominate many accounts. Reviewers describe a facility plagued by bed bug infestations and unsanitary conditions, including bloody sheets left in rooms and a general sense that proper cleanliness protocols are not followed. There are explicit accusations that staff do not wear gloves or change gloves, and that supplies such as kerlix and IV caps are in short supply or mishandled. The environment is described as dirty and unsafe, with shared bathrooms not cleaned properly and mop water not being rinsed between rooms. Some patients reportedly went days without necessary wound care, medicines, or even basic items like toilet paper and towels, which exacerbated health problems and created avoidable risk.

    Staff responsiveness and behavior are a major point of contention. Multiple reviews allege that aides and nurses are slow to respond to call lights, with one account noting it can take an hour or more for help after pushing a call button. There are accusations of laziness or inattention, including a nurse reportedly taking selfies in the lobby while a patient needed urgent care, and claims that staff prioritized social or private tasks over patient needs. Several reviewers recount scenes of neglect during emergencies, with calls unanswered or delayed responses to critical conditions, falls, and wound management. On the other hand, a few reviews do mention positive personal interactions, suggesting that some staff members are kind and attentive when they are present, even if these moments are not universal.

    Care quality, medications, and clinical procedures appear to be inconsistent and sometimes dangerously delayed. Reviewers describe delays in getting medications administered, insufficiencies in wound care, and inadequate attention to wounds and dressings. One account mentions IV care issues, including reused caps and outdated supplies, while another notes that a patient's heel wound was not promptly wrapped or cared for, leaving them exposed to contamination. The overall impression is that staffing shortages, weekend limitations, and supply issues contribute to inconsistent and at times substandard care, especially for patients requiring ongoing medical attention or rehabilitation.

    Nutrition and food service, along with overall daily life on the units, are described as disappointing and lacking in basic comfort. Meals are frequently labeled as cold, with reports of bland or insufficient portions, limited beverage options, and a lack of sauce or variety in items like ravioli and vegetables. Several reviewers mention that dietary restrictions or preferences are not consistently honored and that nutrition-related promises - such as variety - aren't reliably fulfilled. The contrast between cold meals and occasional attempts to modify menus or involve a nutritionist adds to a sense of inconsistent, sometimes poor-quality daily care.

    Personal belongings and administration are another area of grievance. Families report losing personal items after a loved one's stay and describe a lack of accountability when items go missing. The administration - specifically cited is an administrator named Teresa Belt - allegedly refused to replace belongings or address losses, which compounds the sense of frustration and mistrust. Several reviewers question the legality and ethics of paperwork or signatures demanded in the midst of distress, and some indicate they have alerted external oversight bodies to pursue action. The overall tone is one of anger and disillusionment, fueled by perceived neglect and mismanagement.

    Despite the negative experiences, there are a handful of reviews that offer praise for the facility and its staff. Some families recount that their loved ones received excellent rehabilitation and care from nurses, therapists, and aides who were described as kind, patient, and devoted. These accounts emphasize successful recoveries, strong therapy programs, and compassionate interpersonal interactions that made a meaningful difference during a difficult time. In these narratives, staff are portrayed as going above and beyond to support patients and families, helping to counterbalance the more critical stories.

    Taken together, the reviews present a striking duality: moments of genuine care and professionalism highlighted by some residents and families, and a pervasive sense of neglect, safety concerns, and inadequate systems reported by others. The facility appears to struggle with inconsistent staffing levels, variable adherence to basic infection control and patient-safety standards, and notable gaps in communication and accountability. For families considering this place, the sentiment expressed across the majority of reviews signals a need for cautious investigation, direct conversations with administration, and a clear plan for addressing both safety and quality of care before making a decision.

    Features

    Housing

    • 103 resident community capacity 103 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Barkley Regional (8 miles away) Barkley Regional (8 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    River Haven Nursing and Rehabilitation Center in Paducah, KY is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.

    The community boasts a variety of amenities designed to cater to the needs and preferences of its residents. A beauty salon is available on-site for residents to enjoy pampering services, while cable or satellite TV is provided for entertainment purposes. Community operated transportation is available for easy access to nearby destinations, and a computer center allows residents to stay connected with their loved ones. Dining options are abundant with a spacious dining room offering restaurant-style meals, and there is also a kitchenette for those who prefer to prepare their own meals. The fitness room ensures that residents can stay active and maintain their physical health, while the gaming room provides opportunities for fun and socializing. For those who love the outdoors, there is a garden and outdoor space where residents can relax and enjoy nature. A small library offers a quiet space for reading and learning, while Wi-Fi/high-speed internet ensures connectivity throughout the community.

    Care services at River Haven Nursing and Rehabilitation Center are comprehensive and tailored to meet individual needs. The 24-hour call system provides peace of mind knowing that assistance is just a phone call away, while 24-hour supervision ensures round-the-clock support. Trained staff members are available to provide assistance with activities of daily living such as bathing, dressing, and transfers. Special dietary restrictions are accommodated through personalized meal preparation and service that includes diabetes diet options. Medication management helps ensure that residents receive their prescribed medications in a timely manner, promoting their overall health. Mental wellness programs are offered to support emotional well-being.

    In addition to these amenities and care services, River Haven Nursing and Rehabilitation Center also offers various activities aimed at enhancing residents' quality of life. Concierge services are available to assist with any additional needs or requests. Fitness programs encourage physical activity and promote a healthy lifestyle, while planned day trips offer opportunities for exploration and socialization. Resident-run activities provide a sense of community involvement, and scheduled daily activities keep residents engaged and entertained.

    The location of River Haven Nursing and Rehabilitation Center adds to its appeal, with several nearby amenities including cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, theaters, and hospitals. This ensures that residents have easy access to essentials as well as recreational opportunities and healthcare services.

    Overall, River Haven Nursing and Rehabilitation Center in Paducah, KY offers a welcoming and comfortable environment where residents can receive personalized care, enjoy numerous amenities designed for their convenience and enjoyment, participate in engaging activities, and benefit from the convenience of nearby amenities.

    Nearby Places of Interest

    Transportation

    • U-Haul Neighborhood Dealer (0.1 miles)
    • Budget Truck Rental (1.2 miles)
    • Chiz Cabz (2 miles)

    Parks

    • Noble Park (0.2 miles)
    • Carson Park (0.5 miles)
    • Stuart Nelson Park (1.1 miles)
    • Robert Coleman Park (2.4 miles)

    Restaurants

    • Strickland's Seafood (0.3 miles)
    • Los Amigo's Mexican Restaurante (1 miles)
    • Jimmy John's (1.2 miles)
    • Red's Donut Shop (1.2 miles)
    • Hardee's (1.2 miles)
    • Subway (1.3 miles)
    • Long John Silver's (1.3 miles)

    Physicians

    • Healing Journey (0.4 miles)
    • Occunet (0.8 miles)
    • Wheeler Medical Spa (0.8 miles)
    • Anesthesiology of Paducah Psc (0.9 miles)
    • Purchase Ent (0.9 miles)
    • Total Rejuvenation of Paducah (0.9 miles)
    • Neurology Group of Paducah MD (0.9 miles)

    Hospitals

    • Legacy Oxygen & Home Care Equipment (0.9 miles)
    • Western Baptist Hospital (1 miles)
    • Mercy Health - Lourdes Birthing Center (2.1 miles)
    • Lourdes Hospital (2.2 miles)
    • Lourdes Hospital (2.2 miles)

    Places of Worship

    • Hope Harbor Church (1.2 miles)
    • United Assembly Church (1.5 miles)
    • Church of Jesus Christ of Latter Day Saints (1.8 miles)
    • Heartland Worship Center (1.9 miles)
    • Hallelujah Fellowship Center (2.1 miles)
    • General Conference Of Seventh-Day Adventists (2.1 miles)

    Pharmacies

    • Walgreens (1.3 miles)
    • Corner Homecare (1.4 miles)
    • Rick's Pharmacy (2.1 miles)
    • Harness Health Pharmacy (2.1 miles)
    • Harness Health Pharmacy - Lourdes (2.2 miles)
    • Katterjohn Drug Store (2.3 miles)
    • Strawberry Hills Pharmacy (2.8 miles)

    Cafes

    • The Coffee Bean and Tea Leaf (2.2 miles)
    • Starbucks (2.4 miles)
    • Panera Bread (2.4 miles)

    Theaters

    • Cinemark Paducah (2.8 miles)

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