Lourdes Homecare/Hospice

Pros

• The field doctors provide awesome care.
• The staff are nice.
• The building is clean.
• Lourdes Hospital is a great hospital with the nicest and sweetest nurses, aides, and doctors.
• This is the best hospital in the area, with the best doctors, nurses, housekeepers, and staff.
• Patients and their families are treated like family, and staff stay on issues until the answer is found.

Cons

• Mercy Health places business interests ahead of patient health concerns, according to the reviewer.
• The reviewer states the facility turned away patients and does not recommend it.
• Parking around the back is terrible, with a recommendation to stay in front if possible.
• The hospital does not have a regularly seen doctor who knows the patient, which the reviewer dislikes.
• Lourdes Hospital removed 24/7 security and an information desk officer from this location in 2009, according to the reviewer.

Review

The collection of impressions paints a picture of two hospital systems - Mercy Health and Lourdes Hospital - through the memories of patients who valued kindness and competence as much as they critiqued accessibility and administrative decisions. Across the notes, the common thread is that staff generally come across as caring and respectful. Descriptions like "Awesome care from field Dr's" and "Great everyone is nice there" set the tone: many patients felt that the people they encountered were genuinely kind, attentive, and important to their sense of well-being during stressful health moments. In these accounts, the human touch from nurses, aides, and doctors stands out as a bright spot even when other concerns arise.

Yet alongside the warmth is a recurring critique about how healthcare is coordinated and charged for. Several entries lament a perceived prioritization of insurance and revenue over patient outcomes. Phrases such as not "looking to cure" but "make sure there's insurance and just keep them coming back" suggest a belief that financial considerations can overshadow the medical need to heal. One reviewer explicitly accuses Mercy Health of placing business first over health concerns, signaling a distrust of the system's incentives rather than of individual clinicians. This tension between financial logistics and medical care appears as a dominant subtext in the shared experiences.

There is also a pointed, specific frustration about late-day access and policy enforcement. One account describes a frighteningly tight window: at 6:39 pm, a person with a bad cough and fever discovers that the clinic "is no longer taking patients for the rest of the day," despite a stated closing time of 7:00. The patient explains efforts to verify hours and rescue the appointment only to be told they could be seen "tomorrow morning." The reviewer concludes with a strong disapproval, saying they would not recommend the place for turning patients away. This vignette highlights how inconsistent hours and gatekeeping can leave patients feeling stranded when they need care most, especially when insurance questions and late-day pressures collide.

Physical surroundings and convenience also surface in the reviews. There is a mixed but practical takeaway about the environment: the building itself is described as clean, but the parking situation is criticized as "terrible" around the back, with a suggestion to park in the front if possible or if someone can be dropped off. The emphasis is on visible, tangible access issues that affect daily reliability and comfort for patients, particularly those who may be dealing with illness or mobility limitations.

On the more positive side, Lourdes Hospital receives abundant praise in several entries. A reviewer calls it a "great hospital" with nurses, aides, and doctors described as "the nicest and sweetest people" they have encountered in a hospital setting. For these patients, Lourdes stands out for the warmth and professionalism of its clinical staff, reinforcing a sense of trust and gratitude toward the care provided. This contrasts with the earlier criticism of Mercy Health, suggesting that experiences can vary widely depending on the facility and perhaps the particular providers involved.

There is also a reflection on the patient-doctor relationship within hospital settings. Some reviewers express a desire for continuity and familiarity, noting that in hospitals it can be difficult to see a doctor who truly knows a patient's medical history. When sick, they prefer a clinician who is already acquainted with their case rather than meeting a new face who may not recall their background. This sentiment points to a longing for a more personal, longitudinal approach to care, where the knowledge of prior conditions, treatments, and preferences informs present decisions.

Finally, a broad but pointed historical note adds a layer of institutional critique. One review labels Lourdes Hospital as "the best hospital in our area" for its overall quality, noting excellent doctors, nurses, housekeepers, and staff who treat patients "like family" and persist in finding answers when needed. Yet it closes with a historical comment about the loss of certain on-site services: a former 24/7 security presence and an information desk officer, policies altered in 2009 under the direction of Steve Erhlet as Executive Director. This remark underscores a belief that changes in staffing and the removal of certain conveniences have affected the patient experience, even as the hospital continues to be regarded highly in other respects.

Taken together, the reviews convey a nuanced portrait: care from individual clinicians and nurses is frequently described as compassionate and capable, and Lourdes Hospital is celebrated for its communal, familial feel. At the same time, patients express concerns about insurance-driven expectations, accessibility and hours, parking logistics, and the impact of administrative changes on the patient experience. The narrative suggests a healthcare landscape where human warmth and clinical competence coexist with systemic challenges and evolving institutional policies, leaving patients who rely on these institutions to navigate a complex mix of reassurance and frustration.

Restaurants

• Red's Donut Shop (0.1 miles)
• Jimmy John's (0.5 miles)
• Subway (0.6 miles)
• Los Amigo's Mexican Restaurante (0.6 miles)
• Long John Silver's (0.7 miles)
• Hardee's (0.9 miles)
• Strickland's Seafood (1.3 miles)

Physicians

• Paducah Gastroenterology Associates Psc (0.3 miles)
• Dr Butler & Associates (0.3 miles)
• Owens & Housman PSC (0.3 miles)
• Contemporary OBGYN of Western Kentucky (0.3 miles)
• Total Rejuvenation of Paducah (0.3 miles)
• Jefferson Orthopedics (0.4 miles)
• Purchase Ent (0.4 miles)

Hospitals

• Western Baptist Hospital (0.4 miles)
• Legacy Oxygen & Home Care Equipment (0.5 miles)
• Mercy Health - Lourdes Birthing Center (1.5 miles)
• Lourdes Hospital (1.6 miles)
• Lourdes Hospital (1.6 miles)

Parks

• Carson Park (0.6 miles)
• Noble Park (1.1 miles)
• Robert Coleman Park (1.8 miles)
• Stuart Nelson Park (2.1 miles)

Pharmacies

• Corner Homecare (0.6 miles)
• Walgreens (0.6 miles)
• Rick's Pharmacy (1 miles)
• Harness Health Pharmacy (1.5 miles)
• Harness Health Pharmacy - Lourdes (1.6 miles)
• Katterjohn Drug Store (1.6 miles)
• Davis Drugs Lone Oak (2.7 miles)

Places of Worship

• United Assembly Church (0.6 miles)
• Hallelujah Fellowship Center (1 miles)
• Church of Jesus Christ of Latter Day Saints (1.3 miles)
• General Conference Of Seventh-Day Adventists (1.6 miles)
• Heartland Worship Center (1.9 miles)
• Hope Harbor Church (2 miles)
• Lone Oak Church of Christ (2.9 miles)

Transportation

• Chiz Cabz (1 miles)
• U-Haul Neighborhood Dealer (1.1 miles)
• Budget Truck Rental (2.1 miles)

Cafes

• The Coffee Bean and Tea Leaf (1.6 miles)
• Panera Bread (3 miles)
• Starbucks (3.1 miles)