Concordia Healthcare Center - Heritage Manor

Pros

• The staff at Heritage Manor consistently provide excellent care and demonstrate professionalism and kindness towards residents and their families.
• The facility is praised for its cleanliness, outstanding meals, and warm atmosphere that makes residents feel at home.
• Many individuals express gratitude for the thorough communication and support they received from staff members, especially during difficult transitions.
• Therapy services at Heritage Manor are highly regarded, with many residents experiencing significant improvements in their health and well-being.
• Residents often form lasting friendships with both fellow residents and staff, contributing to a sense of community within the facility.
• Families feel comforted knowing their loved ones are receiving compassionate care in a nurturing environment.

Cons

• The night staff verbally abused the husband of one reviewer.
• A counselor discouraged a patient by telling him he would never drive again, which is seen as abusive.
• One individual reported that their family member came out malnourished and dehydrated after being at the facility.
• There were initial struggles to find placement for a loved one, causing stress for the family.
• A review mentioned that some rooms were small, potentially impacting privacy during visits.
• One reviewer noted that they had not previously considered nursing homes until facing an unexpected health crisis with their mother.

Review

Heritage Manor has garnered a wealth of feedback from families and residents, painting a complex picture of care that includes both deeply troubling experiences and extraordinarily positive ones. While some accounts highlight significant issues such as verbal abuse and neglect from certain staff members, others express profound gratitude for the caring environment fostered by the majority of employees. This duality in experiences raises important questions about consistency in the level of care provided at this facility.

Several reviews emphasize the remarkable improvement observed at Heritage Manor over recent years, suggesting that management may be making strides to enhance resident care and overall operations. Families report a clean facility with excellent meals, complemented by exceptional customer service from the moment they arrive. One reviewer specifically noted how each request was attended to with diligence and compassion, indicating a strong commitment to meeting patient needs. The narrative speaks volumes about how far the facility has come, underlining its potential as a reliable option for nursing care.

Many individuals shared heartfelt testimonials regarding the professionalism and kindness exhibited by the staff members—from administrative personnel to nursing aides—reverberating through their personal narratives. A common thread was how staff went above and beyond to ensure patients were comfortable and informed throughout their stay. Physical therapists also received praise for pushing residents towards maximal recovery while offering emotional support during challenging rehabilitation journeys.

Family members have expressed immense relief knowing their loved ones are in compassionate hands at Heritage Manor, as seen when Sue Peters conveyed her gratitude toward LaDonna Allred during her sister’s admission process after an accident. The ability for staff to provide clarity amidst confusion helped ease family anxieties during transitions into care facilities. Such interactions demonstrate not only professionalism but also genuine empathy, creating an atmosphere where families feel supported in difficult times.

Despite reports of some negative encounters—including instances of alleged verbal abuse—it becomes clear that these may not represent the overall ethos of Heritage Manor. Many reviewers described an uplifting ambiance where staff joyfully engage with residents; one particularly touching account mentioned a nurse singing while walking through the halls—an act emblematic of a warm, familial atmosphere that many have described upon visiting or residing there.

In summary, while there remain areas needing serious attention within Heritage Manor—as indicated by the harrowing experiences shared by certain visitors—there is also substantial evidence pointing towards an evolving institution committed to enhancing resident care amid its challenges. Those who have had positive interactions express deep gratitude towards both individual staff members like Ladonna Allred and toward the facility itself for creating supportive environments where recovery is prioritized. Families considering this facility can take comfort in knowing that many find it to be an extraordinary place for healing despite any past struggles it may face moving forward.

Hospitals

• Kindred Healthcare Operating (0 miles)
• Marshall County Hospital (17.7 miles)

Pharmacies

• Good Neighbor Pharmacy (0.2 miles)
• Gibsons Discount Pharmacy (0.2 miles)
• Gibson's Pharmacy Home Care (0.3 miles)
• CVS Pharmacy (0.4 miles)
• Duncan Prescription Center (0.6 miles)
• Health Mart Pharmacy (0.7 miles)
• Walgreens (0.8 miles)

Places of Worship

• Momentum Ministries (0.4 miles)
• Southern Baptist Convention (0.5 miles)
• First Baptist Church (0.5 miles)
• The Healing Place (0.6 miles)
• New Vision Ministries (0.6 miles)
• Northside Baptist Church (0.6 miles)
• Pryorsburg Independent Methodist Church (0.8 miles)

Restaurants

• Happy House Restaurant (0.4 miles)
• Cafe Rita's (0.4 miles)
• Domino's Pizza (0.7 miles)
• Mid-Town Drive-In (0.8 miles)
• Majestic Family Restaurant (0.8 miles)
• Sonic Drive-In (1.1 miles)
• McDonald's (1.2 miles)

Physicians

• EyeCare Associates of Kentucky (0.4 miles)
• Patricia Mary Williams (0.5 miles)
• Women's Health Care (1.4 miles)
• New Beginnings Birthing Center (1.4 miles)
• Jackson Purchase Cardiology (1.5 miles)
• Richard Darren Stone (1.5 miles)
• Ablan C John MD FACS FACC Fccp (1.5 miles)

Transportation

• U-Haul Neighborhood Dealer (0.5 miles)
• Enterprise Rent-A-Car (1.6 miles)
• Dowdy's Taxidermy & Deer Processing (11.1 miles)

Cafes

• Cafe Au Latte (1.3 miles)

Theaters

• Princess Theaters of Mayfield (1.4 miles)

Parks

• Kwanis Park (2.5 miles)
• Benton City Park (17.2 miles)