Richmond Place Rehabilitation and Health Cent in Lexington, KY

Pros

• Staff are friendly, courteous, and attentive.
• The facility is clean, welcoming, and well maintained.
• Families feel at ease and confident in the care their loved ones receive.
• Residents engage in activities and share positive experiences, such as socialization and bingo.
• Nurses, CNAs, and therapists are described as compassionate and professional.
• Office and management staff are responsive and helpful.
• Care teams provide thorough explanations and assist with paperwork and insurance.
• Reviewers note progress and improvements in residents' awareness and well-being.
• The overall atmosphere is caring, calm, and positive.
• Residents and families repeatedly express gratitude for the quality of care.

Cons

• The facility was filthy and in need of a complete overhaul, with investors seemingly not caring about human lives.
• Readers are warned not to send their loved ones there.
• Ongoing staffing issues were reported, including difficulties finding employees.
• Care was described as inadequate: a husband was shaved only after multiple requests, wiped down with wipes, and not helped to eat.
• There were numerous complaints about conditions and delays in improvements, leading to a Medicare complaint.
• The staff allegedly failed to properly monitor symptoms, causing unnecessary pain for residents.

Review

Richmond Place Rehabilitation and Health Center in Lexington is best suited for older adults who need skilled nursing care or short- to mid-term rehabilitation after hospitalization, particularly following strokes or serious injuries. It suits families that want a warm, hands-on caregiving environment where staff engagement feels genuine and daily operations emphasize practical recovery. The community's strengths show up in a calm, supportive atmosphere, clean surroundings, and a rehab-first orientation that prioritizes progress and safety. For families prioritizing meaningful activity, clear communication, and steady nursing attention, this setting offers a dependable home base for recovery and transition back to independence.

Alternatives may be worth a look for families prioritizing luxury amenities or dementia-specific programming with higher staffing intensity. While many reviews celebrate friendly staff and a strong activity calendar, there are cautions about inconsistencies in responsiveness and gaps in personal care on some shifts. A few comments touch on maintenance or governance concerns, and separate reviews tied to related Brookdale properties imply financial or organizational factors can influence overall performance. Those weighing options should probe units specifically dedicated to rehab versus long-term care and talk directly with front-line caregivers and a clinical director to gauge whether service levels meet expectations and risk tolerance.

The strongest pro remains the care team's combination of skilled rehab, nursing competence, and compassionate communication. Residents and families frequently describe nurses and aides as attentive, therapists as clear and explanatory, and leaders who coordinate with families to navigate paperwork and insurance. The environment is labeled clean, welcoming, and efficiently busy, with activities that promote social connectedness and engagement. Notable staff members receive particular praise for going above and beyond to support meals, mobility, and emotional well-being. The overall tone conveyed is one of dignity and steady momentum toward recovery, with private rooms and well-kept common areas reinforcing a sense of respect for residents.

That said, the cons highlighted by some reviews should influence decision-making. Instances of delayed assistance during busy shifts, and occasional gaps in feeding or bathing logistics, point to the realities of managing high patient loads in a rehab-heavy setting. Concerns about symptom monitoring, timely intervention, or the speed of response remind prospective families to verify daily staffing levels and escalation processes. For those with more complex medical needs or with heightened expectations for rapid problem resolution, these potential gaps can be meaningful. The key is to determine whether the current staffing model and routines will reliably meet specific care requirements.

To decide with clarity, request current patient-to-staff ratios across all shifts, and review therapy schedules, intensity, and progress metrics. Schedule tours at different times to observe how aides and nurses interact with residents, and verify the discharge planning process and post-acute support. Inspect room quality, meal service, housekeeping consistency, and the responsiveness of the front desk and management team. If memory care or advanced dementia care is part of the plan, confirm unit capabilities, safety protocols, and staff training focused on cognition and behavior management. Talking with multiple family references and the clinical leadership will illuminate whether Richmond Place consistently delivers the blend of momentum in rehab and personal attention families expect.

In practical terms, Richmond Place stands out as a solid choice for rehab-focused care where the priority is skilled therapy, dependable nursing, and a positive, supportive environment. The best fit is families seeking steady progress and clear communication in a non-luxury setting, with staff who treat residents with consistent dignity and warmth. Alternatives should be considered for families who prize upscale amenities, dementia-centered programming with aggressive staffing, or a lower tolerance for variability in day-to-day care. The smart path is a thorough tour, candid conversations with frontline staff, and a review of recent resident outcomes and family references. With careful due diligence, Richmond Place can align well with goals for safety, recovery, and everyday quality of life.

Physicians

• A Caring Touch Pediatrics (0.2 miles)
• Vincent Mullen, MD (0.4 miles)
• Bluegrass Allergy Care (0.4 miles)
• Horizon Headache Center (0.5 miles)
• Central Kentucky Gastroenterology (0.5 miles)
• Rebecca Lockhart, APRN (0.5 miles)
• Eye Consultants Of KY (0.6 miles)

Pharmacies

• Forward Edge (0.4 miles)
• Kroger Pharmacy (0.5 miles)
• C & C Pharmacy (0.5 miles)
• Kroger Grocery Pickup and Delivery (0.5 miles)
• CVS Pharmacy (0.7 miles)
• Walgreens (0.9 miles)
• Walgreens (1.2 miles)

Hospitals

• Continuing Care Hospital (0.5 miles)
• Urgent Treatment Clinics (1.8 miles)
• VA Hospital Cooper Drive Lexington Ky (4.1 miles)
• UK Albert B. Chandler Hospital Pavilion HA (4.2 miles)
• Select Specialty Hospital (4.2 miles)
• UK Chandler- Medicine ICU (4.2 miles)
• UK Good Samaritan Hospital (4.2 miles)

Restaurants

• Zaxby's (0.7 miles)
• Wendy's (0.8 miles)
• Chili's Grill & Bar (0.8 miles)
• Five Guys Burgers & Fries (0.9 miles)
• Sonic Drive-In (1 miles)
• McDonald's (1.1 miles)
• Chick-Fil-A (1.2 miles)

Cafes

• Starbucks (0.9 miles)
• Panera Bread (1.1 miles)
• Starbucks (2.1 miles)
• Starbucks (2.4 miles)
• Kenwick Table (2.9 miles)
• Kentucky Native Café (3.8 miles)
• Cafe Central (4.2 miles)

Theaters

• Regal Hamburg Pavilion IMAX & RPX (1.6 miles)

Parks

• Jacobson Park (1.6 miles)
• Pleasant Ridge Park (1.7 miles)
• Jacobson Park Dog Park (2.2 miles)
• Woodland Park (3.5 miles)

Places of Worship

• Apostles Anglican Church (3 miles)
• Centenary United Methodist Church (3.1 miles)
• Church of Jesus Christ of Latter Day Saints (3.3 miles)
• Woodland Christian Church (3.6 miles)