4900 Houston Road, Florence, KY 41042
For more information about senior living options: (844) 490-3973
The nurses did an excellent job. The staff was amazing and attentive. The emergency room team jumped into action and saved the patient's life. The doctors and nurses have been great and compassionate. The ICU staff delivered exceptional, professional care. The hospital is clean, modern, and staffed by friendly professionals with good food. The Florence care team goes above and beyond to ensure positive outcomes for patients.
They report spending hours across five departments to get a cost estimate for bloodwork, with no CPT codes provided. They describe the billing process as a gamble, with charges ranging from $40 to $1,000+ that no one can resolve. They say the ER is slow, disorganized, and often lacks timely pain relief or accurate diagnoses. They allege the hospital tried to extend stays and let insurers dictate codes to maximize charges. They accuse the facility of hidden charges (such as CT scan fees) not disclosed upfront. They describe staff as rude, disrespectful, or prejudiced, making patients feel like an inconvenience. They claim misdiagnoses or neglect of serious conditions and unnecessary tests driven by profit. They state the hospital monopoly over Northern Kentucky leads to worse care and higher prices, and they would not return.St Elizabeth Florence is best suited for families facing urgent, high-acuity needs where experts in critical care and complex surgery can make the difference. The campus's strongest value lies in its orthopedic and spine services, its ICU capability, and the quick escalation of care when a life-threatening issue emerges. When a patient arrives with a clear need for specialized procedures or rapid surgical intervention, the right teams can deliver outcomes that justify the risk and the expense. In short, the hospital earns its keep when the situation requires sophisticated, evidenced-based intervention and close collaboration among surgeons, intensivists, and bedside nurses.
That said, upfront, consider alternatives if reliability in daily interactions and predictable billing are non-negotiable. Several reviewers point to inconsistent experiences that extend beyond the bedside - long ER waits, miscommunications about costs, and disputes over billing that can overshadow medical results. Local rivals like Christ Hospital and other nearby facilities are frequently cited as quieter, more transparent choices for routine or non-emergency care, and they are sometimes preferred for patients who prize consistent customer service and clearer price quotes. For families with ongoing care needs, especially those who value steady, respectful communication, exploring other options may reduce stress.
The core pros at St Elizabeth Florence can meaningfully offset the most significant cons when the care team is aligned and the patient is in a unit with strong leadership. The ICU and spine/orthopedic teams have earned enthusiastic praise for bedside manner, decisiveness, and technical competence. Nurses and physicians in these settings often go above and beyond, coordinating care with families and moving quickly through complex procedures. The presence of modern facilities, clean rooms, and capable surgical pathways reinforces confidence in critical moments. When this level of expertise is in play, the risk of a poor overall outcome can be outweighed by the quality of the clinical decisions and the speed of response.
Nevertheless, the most challenging gaps appear in communications and the consistency of care experiences across departments. Several reviews describe frustrating experiences with billing estimates, scattered information about procedures and charges, and delays in obtaining clear, written quotes. Hidden or unexpected charges - sometimes tied to imaging or ancillary services - create anxiety before and after procedures. In the ER, triage and wait times vary, and some patients report feeling rushed or understaffed at crucial moments. These issues erode trust and can magnify illness-related stress, particularly when families are trying to navigate complex insurance and post-discharge planning.
Department-by-department variation matters too. The ER and front-line triage can produce a wide spectrum of experience, from urgent, compassionate, life-saving care to encounters that feel impersonal or dismissive. In contrast, units like 2South and the spine/orthopedics service are frequently described as exemplary, with clinicians who listen, explain, and involve patients in decisions. The contrast is real: patients with straightforward needs may be disappointed by inconsistent attention, while those facing major operations or postoperative recovery often report outstanding teamwork and personal attention. The hospital's ability to deliver exceptional results hinges on which team shows up on a given day.
For families weighing the choice, practical steps matter. If St Elizabeth Florence is on the short list, secure a named care team for any planned procedures, request detailed, written cost estimates with CPT codes, and confirm preauthorization requirements in advance. Bring a patient advocate who can translate medical plans into questions that are actionable for the family and insurer. When possible, schedule consults with the orthopedic and spine teams known for positive outcomes, and reserve the ICU for situations that truly demand it. If a family cannot tolerate the burden of inconsistent communication or unclear pricing, or if the need is routine care or elective surgery where price certainty and steady bedside care are paramount, exploring alternatives should be part of the plan.
In the end, St Elizabeth Florence stands out for high-skill, high-stakes medicine delivered by capable specialists who genuinely care for patients when the clinical path is clear. For families prepared to navigate billing ambiguities, variable ER experiences, and the realities of hospital construction and crowds, the payoff can be substantial - especially in orthopedic, spine, and ICU scenarios. For those prioritizing predictable interactions, transparent pricing, and consistently calm, coordinated care across all departments, it may be wise to benchmark other local options before committing to this campus as the sole or primary provider.
16 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Cincinnati Northern Kentucky International (3 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.St Elizabeth Florence in Florence, KY is an assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community features a dining room where residents can enjoy delicious meals prepared and served by the staff. The apartments are fully furnished, providing a comfortable and home-like environment for residents.
For those who enjoy spending time outdoors, St Elizabeth Florence has a beautiful garden and outdoor space where residents can relax and take in the fresh air. Housekeeping services are provided to ensure that the community remains clean and well-maintained.
Move-in coordination is available to assist new residents in transitioning smoothly into their new homes. Residents can stay connected with loved ones through telephone service and Wi-Fi/high-speed internet access provided throughout the community.
The care services at St Elizabeth Florence include assistance with activities of daily living such as bathing, dressing, and transfers. The staff is trained to provide diabetes diets for those who require it. Medication management services are also available to ensure that residents receive their medications on time.
Special dietary restrictions are accommodated in the dining options offered at St Elizabeth Florence. Residents can enjoy delicious meals that cater to their specific dietary needs.
Engaging in scheduled daily activities is encouraged at St Elizabeth Florence. Residents can participate in a variety of activities designed to promote socialization and overall well-being.
The community is conveniently located near various local amenities. There are cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, theaters, and hospitals located nearby for easy access.
Overall, St Elizabeth Florence provides a supportive and comfortable environment for seniors in need of assisted living care. With its range of amenities and care services, residents can maintain their independence while receiving the assistance they need to live a fulfilling life.
St Elizabeth Florence is located at 4900 Houston Road, Florence, KY 41042 in Kenton County, Kentucky
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