4900 Houston Road, Florence, KY 41042
For more information about senior living options: (844) 490-3973
The nurses were great during the four-day stay. The staff was amazing. The nurses did an excellent job, showing kindness and professionalism. Amanda the nurse did an amazing service. Lee in ICU was wonderful. Dr. Fritch performed the knee replacement and was absolutely great. The working students were fantastic. The ED staff treated patients kindly and professionally.
The hospital cannot provide CPT codes or cost estimates for bloodwork, making cost inquiries a gamble. The hospital allegedly extended a patient's stay to maximize charges and let the insurer dictate coding, resulting in financial losses. Attempts to reach the hospital by phone were repeatedly unanswered. The emergency department provided zero care after a motor vehicle crash. Staff reportedly treated patients with suspicion of drug use rather than delivering proper diagnosis or pain management. They allegedly missed fluid in the chest and failed to diagnose a patient's kidney stones and a UTI. A psychiatry staff member allegedly degraded a former doctor due to prejudice. Pain medication was not given before X-rays, and a doctor was not seen for hours. The facility was described as racist by a family member, with management not addressing concerns. A nurse allegedly botched an IV by placing it in the wrist instead of the elbow. A CT scan charge was billed without upfront notice, described as theft. One reviewer called the hospital the worst they have ever been to. The "band-aid station" was labeled as an absolute joke. It was noted that wait times to reach someone by phone or in-ED could be extremely long (around 40 minutes).Experiences at St. Elizabeth hospitals in Kentucky run the full gamut from life-saving care to frustrating administrative and billing headaches. Across multiple encounters, patients describe a network that can deliver extraordinary acts of compassion and technical skill, even while their interactions with cost estimates, insurance coding, and some parts of the system leave them exasperated and uncertain. The overarching impression is not uniform praise or blame, but a mosaic of moments that highlight both the best and the most challenging aspects of care at this facility.
A common thread among the more critical reviews centers on cost, billing, and the opacity of billing practices. Several people recount the agony of trying to obtain clear cost estimates, especially for routine but necessary tests like bloodwork. They describe calling multiple departments, spending hours on the phone, and even engaging AI or online resources, all in pursuit of CPT codes or concrete price information. The result, they say, is a frustrating lack of coordination: cost estimates either don't come through, are inconsistent, or are essentially impossible to resolve in real time. In one particularly painful example, a four-day hospital stay is tied to questions about whether the insurer will cover a few thousand dollars, with the patient ultimately feeling that the billing decisions were driven by insurance coding rather than the patient's health needs. The frustration is compounded by specific anecdotes about hidden or surprise charges - such as a CT scan fee and a separate radiology bill - that arrive months later, prompting the accusation that patients aren't warned upfront and that the system behaves like a gamble rather than a transparent service. The sentiment is clear: the cost side of care in this network can feel opaque, inconsistent, and financially punishing.
On the clinical front, experiences vary dramatically depending on the department and the moment. Some patients describe harrowing delays and perceived under-treatment in urgent or emergent situations. There are complaints about missed diagnoses or insufficient pain management, such as a compound fracture treated without timely pain relief or an insistence that a patient undergo more or different procedures than the patient or their advocate believes are necessary. In one alarming case, a patient who had been rear-ended after a high-speed collision reported no meaningful care at the ER, with tests done and no follow-up or guidance offered. In another instance, a family recounts a long wait and a sense that the urgent needs of a patient with dementia were not met in a way that would have been expected given the level of risk and discomfort involved. These accounts underscore a perception that, while some clinicians and teams perform admirably, others fall short of the standard patients expect when they are in extreme pain or danger.
Amid these criticisms, there are clear and compelling testimonials to care that saved lives and to individuals who made a difference in very stressful situations. Nursing staff receive frequent praise for compassion, attentiveness, and bedside manner. In particular, dedicated caregivers are named for going above and beyond in the moments that matter: a nurse who checked on a dementia patient every two hours and demonstrated extraordinary kindness; ICU staff who rendered urgent, life-saving support; and a nurse who took the time to listen and address concerns despite the chaos of high-demand shifts. Some patients specifically single out a nurse practitioner in the emergency department for thoughtful, attentive care, noting the genuine concern for their condition and the reassurance provided at discharge. In one profoundly positive note, a patient credits the hospital team with saving a life after a heart attack while they were on vacation, thanking the ICU staff and several doctors by name for their competence and compassion.
There are also strong positive memories of specific procedures and personnel that left a lasting impression of high-quality care. A daughter's knee replacement is cited as a standout experience: the patient praises Dr. Fritsch for performing the operation with excellent skill and notes that the entire team made what could have been a frightening procedure feel manageable and reassuring. Another patient recounts a successful hospital stay following surgery where the staff's warmth and professionalism helped ease the fear of the procedure. In these stories, the hospital is not just a place for urgent care but a place where skilled surgeons, attentive nurses, and effective teams help patients regain mobility and return to daily life.
Yet even these positive testimonials are tempered by concerns about how care is delivered in a system under pressure. Some reviews recount frustration with perceived bias or discrimination, including allegations that patients or families faced judgment or worse treatment because of concerns about drug use, mental health history, or other personal factors. There are notes about a nursing staff member who allegedly minimized a patient's pain or treated them differently due to their medical history, as well as complaints about how leadership handles complaints of disrespect or prejudice. One account mentions social media exposure of an individual nurse's conduct, prompting calls for internal review. While these points are singular in each case, they contribute to a broader sense that, beyond the medical care itself, the hospital environment and its culture can have a meaningful impact on patient experience.
Finally, there's a sense that the facility is in a state of transition and improvement. A number of comments celebrate modernization and better access to services, with references to improved parking, a refreshed facility, and staff who are more responsive or better organized since recent remodeling. Yet even with this sense of progress, patients still report long wait times and occasional administrative friction - the very kinds of friction that can undermine otherwise positive clinical encounters. Taken together, these perspectives sketch a picture of a healthcare network that can be deeply caring and technically capable, while simultaneously wrestling with how to make cost information transparent, ensure consistent standards of care across departments, and maintain a culture that consistently respects every patient's dignity.
In sum, experiences at St. Elizabeth are as varied as they are personal. The network is capable of delivering remarkable clinical outcomes, life-saving interventions, and genuine human warmth from nurses and doctors who demonstrate dedication under stress. At the same time, the stories reveal ongoing challenges: difficulty obtaining clear cost estimates, the risk of miscommunications around insurance and billing, delays and gaps in urgent care, and concerns about how patients are perceived and treated in moments of vulnerability. The recurring message is a call for transparency, accountability, and continuous improvement - so that the hospital system can preserve the compassion and competence that save lives while eliminating the financial and logistical hurdles that leave patients feeling unheard and overwhelmed.
16 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Cincinnati Northern Kentucky International (3 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.St Elizabeth Florence in Florence, KY is an assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community features a dining room where residents can enjoy delicious meals prepared and served by the staff. The apartments are fully furnished, providing a comfortable and home-like environment for residents.
For those who enjoy spending time outdoors, St Elizabeth Florence has a beautiful garden and outdoor space where residents can relax and take in the fresh air. Housekeeping services are provided to ensure that the community remains clean and well-maintained.
Move-in coordination is available to assist new residents in transitioning smoothly into their new homes. Residents can stay connected with loved ones through telephone service and Wi-Fi/high-speed internet access provided throughout the community.
The care services at St Elizabeth Florence include assistance with activities of daily living such as bathing, dressing, and transfers. The staff is trained to provide diabetes diets for those who require it. Medication management services are also available to ensure that residents receive their medications on time.
Special dietary restrictions are accommodated in the dining options offered at St Elizabeth Florence. Residents can enjoy delicious meals that cater to their specific dietary needs.
Engaging in scheduled daily activities is encouraged at St Elizabeth Florence. Residents can participate in a variety of activities designed to promote socialization and overall well-being.
The community is conveniently located near various local amenities. There are cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, theaters, and hospitals located nearby for easy access.
Overall, St Elizabeth Florence provides a supportive and comfortable environment for seniors in need of assisted living care. With its range of amenities and care services, residents can maintain their independence while receiving the assistance they need to live a fulfilling life.
St Elizabeth Florence is located at 4900 Houston Road, Florence, KY 41042 in Kenton County, Kentucky
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