4900 Houston Road, Florence, KY 41042
For more information about senior living options: (844) 490-3973
The staff are beautiful inside and out, supportive, and professional, making patients feel cared for and loved. They take great care of patients, treating them with respect and kindness. The Cardiac and Pulmonary Care teams are true professionals, highly skilled and trustworthy. The ICU and ER staff are courteous, compassionate, and attentive, often going above and beyond. The orthopedic team delivers fast, thorough care, with doctors and nurses who are attentive and reassuring. The hospital environment is modern, clean, and easy to access, with friendly, helpful staff.
The patient was placed in a bed in the hallway and monitored publicly during an EKG. The physician was not knowledgeable about the patient’s conditions and labeled dehydration as a virus. The hospital was described as billing large sums while delivering poor service, leading the reviewer to say they would never recommend it. The family waited seven hours in the ER, with nurses coming only once despite multiple calls. The doctor did nothing to relieve the patient’s pain, and ultrasound availability was limited on certain days. The facility was described as filthy despite some staff being praised as great. The billing process was chaotic, with no one able to provide CPT codes or cost estimates for bloodwork. The ER was labeled the worst, with long waits, rude staff, and inadequate care. There were accusations of prejudice and racist treatment by staff toward a patient’s family. Numerous reviews described the experience as unprofessional, disrespectful, or unacceptable overall.St Elizabeth Florence is best suited for families seeking high-acuity, hospital-based care with access to strong surgical specialties and a capable ICU, especially for cardiac, orthopedic, and spine-focused needs. The facility has earned praise from patients who survived heart events and from those who underwent complex orthopedic procedures, with several reviewers highlighting fast mobilization, skilled surgeons, and competent post-op teams. The hospital’s modernization and updated units contribute to a sense of reliability for complex care when everything is working as it should. Yet the reality is uneven: the same halls that host life-saving interventions can also reflect inconsistency in routine experiences, which means this community favors those who can tolerate some variability in day-to-day service.
Those who may want to consider alternatives are families prioritizing uniformly compassionate bedside care, transparent pricing, and consistently timely ER experiences. The reviews paint a spectrum: memorable praise for dedicated ICU and orthopedic teams sits beside persistent complaints about long ER waits, felt neglect in pain management, and opaque or disputed billing practices. If a family needs predictable, closely supervised care from intake through discharge, or if cost transparency and proactive communication about charges matter as much as clinical skill, other NKY or Cincinnati-area hospitals may offer a calmer, more reliably coordinated experience.
The strongest positives, rapid response in emergencies, highly skilled surgical and ICU teams, and the occasional staff member who elevates every interaction, do meaningful work in offsetting some of the hospital’s most notable drawbacks. In critical moments, patients report life-saving action and high-caliber expertise, with orthopedic and spine care repeatedly praised for competence, efficiency, and clear explanations. The physical plant improvements, strong parking access, and a modern feel also support families during stressful hospital stays, signaling that this is a facility invested in keeping pace with contemporary medical practice.
Conversely, the cons that recur in the reviews can derail otherwise solid outcomes. Lengthy ER waits, occasional gaps in pain control, and inconsistent triage or communication have left patients feeling overlooked or overwhelmed. Billing and cost estimation emerge as a recurring source of frustration, with multiple stories detailing cascades of phone calls, shifting codes, and unclear quotes that complicate what should be straightforward care decisions. There are also troubling notes about misdiagnoses or delayed treatment in some ED episodes, and a handful of accounts describe disrespectful or insensitive behavior from staff. Taken together, these patterns undermine trust when every minute counts and when families must navigate medical decisions alongside financial ones.
The decision for or against St Elizabeth Florence should rest on a concrete clinical lens plus a realistic view of the patient or loved one’s needs. For an elderly relative facing planned orthopedic or spine surgery, or for someone who may require ICU-level care, this hospital can deliver exceptional outcomes, provided the care team is engaged, the family advocates persistently, and the stay is tightly managed. For a family seeking steady, predictable ER experiences, meticulous pain management, transparent billing from day one, and staff communication that reduces anxiety, alternate options may offer a more stable day-to-day experience even if they lack the same high-end surgical gravity.
To make a well-informed choice, approach St Elizabeth Florence with a clear care plan and a written set of questions. Demand upfront cost estimates for procedures, imaging, and ancillary services, and insist on a single point of contact for billing questions. Appoint a family member or trusted advocate to monitor care transitions, pain management, and discharge planning, and request proactive communication from the patient or family liaison when plans change. If the goal is immediate, expert acute care with potential for life-changing surgical results, this hospital can be an excellent match; if the goal is steady, predictable daily care and transparent pricing, it pays to compare alternatives and bring those comparisons into the conversation early. In the end, St Elizabeth Florence stands as a powerful option for high-stakes medical needs, tempered by a realistic awareness of the variability that families must navigate.
16 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Cincinnati Northern Kentucky International (3 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.St Elizabeth Florence in Florence, KY is an assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community features a dining room where residents can enjoy delicious meals prepared and served by the staff. The apartments are fully furnished, providing a comfortable and home-like environment for residents.
For those who enjoy spending time outdoors, St Elizabeth Florence has a beautiful garden and outdoor space where residents can relax and take in the fresh air. Housekeeping services are provided to ensure that the community remains clean and well-maintained.
Move-in coordination is available to assist new residents in transitioning smoothly into their new homes. Residents can stay connected with loved ones through telephone service and Wi-Fi/high-speed internet access provided throughout the community.
The care services at St Elizabeth Florence include assistance with activities of daily living such as bathing, dressing, and transfers. The staff is trained to provide diabetes diets for those who require it. Medication management services are also available to ensure that residents receive their medications on time.
Special dietary restrictions are accommodated in the dining options offered at St Elizabeth Florence. Residents can enjoy delicious meals that cater to their specific dietary needs.
Engaging in scheduled daily activities is encouraged at St Elizabeth Florence. Residents can participate in a variety of activities designed to promote socialization and overall well-being.
The community is conveniently located near various local amenities. There are cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, theaters, and hospitals located nearby for easy access.
Overall, St Elizabeth Florence provides a supportive and comfortable environment for seniors in need of assisted living care. With its range of amenities and care services, residents can maintain their independence while receiving the assistance they need to live a fulfilling life.
St Elizabeth Florence is located at 4900 Houston Road, Florence, KY 41042 in Kenton County, Kentucky
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