Florence Park Care Center

Pros

• Some staff members are nice and provide a sense of comfort to residents and their families.
• The facility has nice common areas for visiting, which can create a welcoming environment.
• The gardens are well-tended, contributing positively to the overall atmosphere of the facility.
• Residents appear clean and well-cared for, indicating a level of attention from staff.
• There has been recent updating of the facility with new furniture and flooring.
• The abundance of food served at the facility ensures that residents have access to three meals a day.
• Family members have formed close relationships with some staff, fostering a positive community feeling.
• There are instances where issues were promptly addressed by the staff when brought to their attention.

Cons

• The head nurse, Monti, was extremely rude and condescending during the visit.
• The facility is filthy and has an awful smell.
• The staff, especially nurses, are unprofessional and use profanity in front of residents.
• Bed linens were dirty and assistance requests took a long time to be addressed.
• The cleaning staff fails to ensure rooms and bathrooms are properly sanitized.
• There are not enough workers to provide adequate care and engagement for residents.
• Communication about payment issues was poor, leading to potential eviction threats for a family member.
• Some areas of the facility seem unclean, with unpleasant odors present throughout the hallways.

Review

The reviews of Florence Park reveal a complex picture of the facility, combining both commendable aspects and significant concerns. Many visitors express frustration regarding the overall cleanliness and sanitation, with multiple accounts highlighting dirty rooms and inadequate upkeep. One reviewer described finding black substances on the floor upon their loved one's admission, alongside trash that had not been emptied. Such observations paint a troubling image of neglect, especially for individuals who may require a hygienic environment due to health considerations. Additionally, reports of bugs in lights and cobwebs only amplify the dissatisfaction regarding the facility's hygiene standards.

Criticism extends beyond cleanliness to encompass staff behavior, with numerous reviewers citing instances of rudeness and unprofessionalism among nurses. The head nurse, identified as Monti by one reviewer, was specifically mentioned for her condescending demeanor, further illustrating a culture that can be unwelcoming and dismissive towards patients and their families. While some staff members are noted as being kind and helpful—serving as a small silver lining—the overarching sentiment suggests an urgent need for improvement in interpersonal relations within the workforce.

Staff shortages seem to be a recurring issue at Florence Park; many reviewers expressed concerns regarding inadequate staffing levels, particularly during busy periods such as weekends when support seems even more scarce. This leads to prolonged response times when assistance is requested. One review detailed how a bedbound resident had to remain in her own spills for extended periods due to this lack of attention. With understaffing contributing significantly to discontent among residents and families alike, it begs the question of whether management is aware of these issues or has taken steps toward resolving them.

While overall remarks about patient care vary somewhat—with one reviewer feeling assured that their grandmother was safe—there remains consistent feedback indicating insufficient engagement for residents due to low staffing levels. The abundance of food provided isn’t enough if there aren’t enough hands available to serve it effectively or ensure all residents receive adequate meals across the board. This indicates potential operational inefficiencies that could lead to heightened feelings of boredom and neglect among those residing at Florence Park.

Navigating communication challenges between staff members and families also emerged as a recurring theme in the reviews examined. One family experienced considerable stress surrounding financial matters because they were not informed about pending payment issues until it was nearly too late. Such lapses can exacerbate tensions for families already dealing with significant emotional challenges related to their loved ones' care needs.

Nevertheless, there exist pockets of positivity amid these critiques; common areas are reportedly well-maintained and provide welcoming spaces for visiting families—a contrast to some residents' living quarters where cleanliness has been called into question. Furthermore, some family members do cultivate close relationships with specific staff members which gives them peace concerning their relatives’ safety—a critical element when entrusting care facilities with vulnerable loved ones.

In sum, while Florence Park does have redeeming qualities—like its engaged staff members in certain instances and well-kept communal areas—the predominant themes from recent reviews indicate pressing issues concerning cleanliness, professional conduct amongst nursing staff, insufficient staffing levels leading to neglectful care practices, communication failures regarding crucial information like billing matters—and critically—how these factors coalesce into an environment where family perception leans heavily toward dissatisfaction rather than comfort or trust.

Pharmacies

• Faith Community Pharmacy (0.1 miles)
• Remke Market (0.2 miles)
• Walgreens (0.7 miles)
• Kroger Pharmacy (1.6 miles)
• Kroger Pharmacy (1.7 miles)
• Walgreens (2.1 miles)
• Walgreens (2.3 miles)

Physicians

• Primary Pediatrics (0.3 miles)
• OB-Gyn Speclst of Northern Ky (0.7 miles)
• St Elizabeth Physician's Group (1.1 miles)
• VA Medical Center (1.2 miles)
• Figure Weight Loss (3 miles)
• OrthoCincy (3.2 miles)
• OB- Gyn Specialists of Northern Kentucky (3.5 miles)

Restaurants

• Rafferty's (0.5 miles)
• Cracker Barrel (0.6 miles)
• Chili's Grill & Bar (0.7 miles)
• Golden Corral (0.9 miles)
• Chuy's (1 miles)
• City Barbeque And Catering (1.2 miles)
• Five Guys Burgers & Fries (1.4 miles)

Places of Worship

• Seven Hills Church (0.6 miles)
• St Dominic Church (6.1 miles)
• Berean Baptist Church (7.8 miles)
• Southern Baptist Convention (8.5 miles)

Theaters

• Cinemark (1.4 miles)

Transportation

• DHL Security (2.2 miles)
• DHL Express CVG Hub (2.2 miles)
• Delta Sky Club (3.3 miles)
• Concourse A (3.4 miles)
• Cincinnati / Northern Kentucky International Airport (3.6 miles)
• TSA Checkpoint (3.6 miles)
• Main Terminal (3.6 miles)

Parks

• Eagle Ridge Playground (2.4 miles)
• President's Park (3 miles)
• Oakbrook Park (3.3 miles)
• Mills Rd Park (8.4 miles)

Cafes

• Starbucks (3.5 miles)

Hospitals

• St Elizabeth Medical Center (3.6 miles)
• St Elizabeth Baby Center (3.6 miles)
• St Elizabeth Healthcare (3.6 miles)