Kensington Center

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Kensington Center Kensington Center Kensington Center

Kensington Center

225 St. John Road, Elizabethtown, KY 42701

For more information about senior living options: (844) 490-3973

4 from 74 reviews
5 stars
50
4 stars
5
3 stars
2
2 stars
1
1 stars
16

Skilled Nursing Facility

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    Overall Review of Kensington Center

    Pros

    • pro Day and evening shifts during the week are amazing professionals, and they are attentive to resident needs.
    • pro Shmecka and Shay were the biggest help to Kensington Rehab, assisting with exercises and daily activities.
    • pro The staff is incredible and so friendly.
    • pro My mother-in-law stays here and loves it; the staff is incredible and so friendly.
    • pro The staff is great; they really care about all the residents and their families.
    • pro The facility is beautiful.
    • pro Tonya was an excellent person who helped us through a hard time.

    Cons

    • pro The weekend evening staff are unresponsive and ignore residents in distress.
    • pro Residents must wait hours for basic needs, such as using a bedpan or receiving baths.
    • pro Staff frequently pass by without helping and pretend not to hear calls for assistance.
    • pro The facility is described as dirty, outdated, and with a persistent odor of urine.
    • pro Residents are left without meals or proper hygiene, and some are not checked on regularly.
    • pro Medications are not administered timely, and some residents remain in dirty beds.
    • pro Some residents are reported to be overmedicated, appearing zombie-like.
    • pro Belongings are lost or stolen, including clothes and personal items.
    • pro Management is described as unprofessional and the facility chronically understaffed.
    • pro There are accounts of patients screaming for help going unanswered and care falling short for serious conditions.
    • pro The facility is not recommended due to neglect and abuse allegations.

    Review

    The collection of reviews paints a broad and turbulent picture of care at this facility, with voices ranging from hopeful and grateful to outraged and frightened. A recurring thread is a struggle with staffing and responsiveness, especially on weekend evenings, that leaves some residents feeling neglected and unheard. One resident describes 8 p.m. on a Saturday as a nightmare: waiting for a bedpan for nearly an hour, hearing staff laugh and carry on down the hall, and an alert light that has sat on for an hour. They contrast that with weekday shifts, which they say are staffed by "amazing professionals" who are attentive to resident needs. Taken together, these accounts suggest that the daily experience can vary dramatically depending on who is on duty, with the weekend evening crew frequently falling short in basic responsiveness.

    Amid the distress, there are standout positives for particular staff members. Several reviewers single out Shmecka and Shay for their warmth and practical help, noting that they were the biggest support during the stay and that they assisted with exercises and daily activities. One reviewer explicitly says that, aside from meals, there were no other complaints when these two were involved, underscoring how individual, compassionate care can make a significant difference even within a facility that otherwise receives harsh feedback. Another name that appears in a laudatory light is Tonya, described as an excellent guide who walked the reviewers through a difficult process, offered patience, and left a lasting impression. There are also mentions of families appreciating the care and updates they received when a loved one was at the facility during COVID, with one respondent noting that staff kept them informed and even sent photos, which helped the family feel connected.

    Yet the reviews include some of the most troubling and specific allegations one might expect about a care setting. A frequent refrain is that the facility is not meeting basic needs, with multiple accounts of patients not being bathed regularly, being left in soiled or dirty conditions, or not being checked on for essential tasks like emptying a urinal. One review emphasizes a pattern of not listening to patients' stated needs, with doctors in hospital settings reportedly warning that neglect had placed a loved one at risk. Other stories recount hospitalizations and near-death experiences associated with insufficient care, inconsistent administration of medications, and even tampering with insurance issues or renewal processes without proper conversation. There is a particularly vivid report of a man screaming for help due to low blood sugar, with staff allegedly ignoring him and colleagues loafing at the front desk. A recurring sentiment is that the facility is outdated, poorly maintained, and permeated by smells of urine and neglect, culminating in a strong message: "Do not put anyone you love here."

    Several reviewers harbor deep concerns about safety, respect, and the ethics of care. One description portrays the facility as not a true skilled-nursing facility, with claims of neglect and abuse as a common experience, and others echo the sentiment that short-staffing leaves residents without the care they deserve. There are also stories of personal belongings going missing, medications not being delivered, meals being missed, and beds being not properly attended to, which all feed into a fear that residents are vulnerable when staff are overextended or inattentive. The tone in these accounts ranges from frustrated to devastating, with one reviewer stating that they would not recommend the facility to anyone and another declaring that the place should be shut down.

    Amid the negative experiences, there are still snapshots of hope and genuine care. One reviewer recounts a friend currently in the facility who is receiving medications and attentive care, albeit with caveats around the overall environment. Another expresses a sense of optimism from a family member who observed good communication with caregivers and a facility that feels beautiful and well-run in other respects. In some episodes, the community of caregivers and residents appears to rally around a patient in need, with fellow residents' visitors stepping in to help when nurses fall short. A consistent thread is that, when praise goes to individuals who take time to listen, communicate, and provide practical help, the experience can be markedly improved.

    Overall, the narratives depict a complex landscape: moments of genuine, compassionate care from specific staff members stand in sharp contrast to widespread concerns about understaffing, lapses in basic care, and safety risks. The strongest praise tends to be directed at individuals - people like Shmecka, Shay, Tonya, and others who demonstrate attentiveness, empathy, and competence. Conversely, the most damning accounts center on systematic problems - overwhelmed teams, delayed responses, missed meals or medications, unclean conditions, and a sense that residents' voices are not consistently heard or believed. The juxtaposition of these experiences suggests that while some residents benefit from caring, capable hands, others endure a troubling level of neglect and systemic gaps that demand urgent attention by the administration and the broader care team.

    Features

    Housing

    • 21 resident community capacity 21 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Kensington Center in Elizabethtown, KY is a fully furnished assisted living community offering various amenities and care services to meet the needs of its residents. The center provides cable or satellite TV, Wi-Fi/high-speed internet, and telephone services to ensure that residents stay connected with their loved ones. The dining room offers delicious meals prepared according to special dietary restrictions, promoting the overall health of the residents.

    The center's care services include 24-hour supervision, assistance with daily activities such as bathing and dressing, and coordination with health care providers. Medication management and diabetes diet support are also provided to ensure the well-being of residents with specific medical needs. Additionally, Kensington Center offers mental wellness programs to prioritize the emotional and psychological health of its residents.

    For ease of transportation, the community assists in arranging transportation for medical appointments. In terms of recreational activities, scheduled daily activities are available for residents to participate in and socialize. Kensington Center is conveniently located near two cafes, three parks, 11 pharmacies, 38 physicians' offices, 30 restaurants, 11 places of worship, one theater, and four hospitals.

    Overall, Kensington Center provides a comfortable and supportive environment for seniors in Elizabethtown, KY. With its array of amenities and comprehensive care services, residents can enjoy a fulfilling lifestyle while receiving assistance tailored to their individual needs.

    Nearby Places of Interest

    Pharmacies

    • Walgreens (0.1 miles)
    • Nations Medicines (0.3 miles)
    • Apothecare Pharmacy II (0.5 miles)
    • Etown Pharmacy (0.6 miles)
    • Apothecare Pharmacy II at Cardinal (0.8 miles)
    • CVS Pharmacy (1.8 miles)
    • Walgreens (1.9 miles)

    Restaurants

    • The Fish House & GRILL (0.2 miles)
    • Sonic Drive-In (0.2 miles)
    • Bub's Cafe (0.3 miles)
    • KFC (0.4 miles)
    • Taco Bell (0.4 miles)
    • Wendy's (0.4 miles)
    • Green Bamboo Chinese Restaurant (0.5 miles)

    Physicians

    • Advanced Practice Associates (0.3 miles)
    • Navinchandra Ramji Shah (0.3 miles)
    • The Children's Clinic PSC (0.4 miles)
    • Cammack, Veronica Pediatric Associates of Elizabethtown (0.4 miles)
    • Pediatric Associates (0.4 miles)
    • McCleerey Family Medicine (0.5 miles)
    • Wolf & Yun MD Psc Ent Allergy (0.5 miles)

    Places of Worship

    • Our Lady Of The Sheets Church (0.4 miles)
    • Baptist Church Cross Roads (0.5 miles)
    • Grace Reformed Church (0.8 miles)
    • Evangel World Prayer Center of Elz (1 miles)
    • Embry Chapel Ame Church (1.2 miles)
    • Zion Pentecostal Church (1.3 miles)
    • Metropolitan Community Church (1.4 miles)

    Hospitals

    • Hardin Memorial Hospital (0.5 miles)
    • HealthSouth Lakeview Outpatient (0.8 miles)
    • Hardin Memorial Hospital Rehab (1.8 miles)
    • Davita Woodland Dialysis (2.3 miles)

    Parks

    • Freeman Lake (1.1 miles)
    • Freeman Lake Dog Park (1.8 miles)
    • Elizabethtown Sports Park (1.8 miles)

    Cafes

    • Starbucks (2.2 miles)
    • Panera Bread (2.3 miles)

    Theaters

    • Crowne Pointe Theatre (2.2 miles)

    Frequently Asked Questions

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