Golden LivingCenter - Spring Hill

Pros

• The staff are wonderful, kind, and thoughtful, and have treated families well, providing comfort that their loved ones are safe.
• The facility seems to be managed very well, allowing it to run smoothly.
• The facility has planned activities, is kept clean, and residents have loved the food so far.
• The staff at Spring Hill Care and Rehab are described as doing an awesome job.
• The facility is a great place with friendly staff and a clean environment.
• Todd and his staff make the facility a great place for families, with very caring individuals.
• The environment is lovely and welcoming, with staff who are knowledgeable, hospitable, and friendly; it would be absolutely recommended to a loved one.
• There are excellent staff members working at the facility.
• The staff and therapy department are friendly and great, and residents are awesome.

Cons

• The facility lacks a friendly environment and proper customer service.
• Kitchen management is perceived as uncaring toward residents and cuts meal times, leading to cold foods.
• The breakfast menu is the same five days a week despite resident council feedback.
• Management appears to prioritize making her job easy over residents, employees, or reputations.
• Raw meat has been served on multiple occasions with blame shifted to others.
• The head of HR does not file reports against friends and dismisses reports as a "rant."
• Retaliation is possible: a reporting manager can fire the person who filed or attempted to file a report.
• The whistleblower act does not protect non-illegal reports in Kansas, leaving staff vulnerable to retaliation.
• Basic sanitation and comfort issues include a toilet that wouldn't flush, food served cold, no TV for three days, and a flimsy chair for a patient.
• The reviewer would not recommend this facility to anyone.

Review

The collection of reviews paints a complex picture of Spring Hill Care and Rehab. On one hand, there are many glowing, heartfelt remarks about kindness, attentiveness, and a sense of family among residents and their families. On the other, there are serious allegations about management practices, resident rights, and the way complaints are handled. The experiences described span from deeply positive to troublingly negative, suggesting that conditions and culture may vary by department, shift, or individual interactions rather than presenting a uniform picture across the facility.

Several comments focus on the warmth and caliber of the frontline staff. Families repeatedly describe staff as wonderful, kind, thoughtful, and genuinely caring. They credit nurses, aides, and therapy teams with making residents feel safe, comfortable, and well-supported. In many notes, staff are praised for their professionalism, for going out of their way to accommodate residents, and for creating an atmosphere that feels like a close-knit extended family. The positive remarks emphasize cleanliness, well-planned activities, and a facility that feels organized and smoothly run when things are going well.

Yet, other reviews raise alarms about the governance and administrative side of the operation. Critics point to an environment where resident rights and customer service are not prioritized, and where management seems more focused on expediency than on resident welfare. Specific criticisms include the perception that kitchen management does not fully consider residents' needs - meal times are cut at certain hours, leaving residents with food that is not warm and, at times, limited to items like snacks. There are complaints that a repetitive breakfast menu persists despite clear feedback from residents and their families, indicating a disconnect between resident preferences and meal planning.

There are also pointed concerns about the handling of problems and complaints. Several reviews describe a troubling climate around reporting issues: the head of HR is said to dismiss concerns as "rants," and there are accusations that the facility tolerates retaliation, including the firing of employees who attempt to report problems. One account notes that the whistleblower protections in Kansas do not cover certain types of reports, which is framed as contributing to a climate of vulnerability and fear among staff who want to help residents but worry about consequences. The implication is that there is a culture that discourages speaking up and protecting residents' safety and rights.

Beyond policy and culture, reviewers recount specific, distressing incidents. Allegations include instances of raw meat being served and blamed on others, a toilet that wouldn't flush, and meals arriving cold with limited in-room entertainment like a TV for days. Descriptions of a flimsy chair for a patient and overall concerns about sanitation and meal quality add to a sense of inconsistency in care. These concrete episodes contrast sharply with the positive accounts and suggest that, for some residents, basic comfort and safety may be compromised at times.

In contrast to the criticisms, there are heartfelt affirmations from families whose loved ones have had long, positive experiences at the facility. Statements such as "excellent care of my father," "my mom received excellent care for five years," and "we never worried about mom's care and safety" convey a deep sense of trust and gratitude. Several reviewers describe Spring Hill as an older establishment with staff who bend over backward to meet residents' needs, and they emphasize the importance of the relationships built with caregivers and the reassurance that comes from knowing loved ones are treated with kindness and respect. In some cases, families speak of a staff that feels like an extended family, with ongoing appreciation for caregivers who truly make a difference.

Overall, the reviews suggest a facility with undeniable strengths in its hands-on care and daily operations when things run smoothly, paired with serious concerns about management practices, resident rights, and the handling of complaints. The positive feedback highlights a caring, capable frontline staff and a clean, active environment that supports residents' well-being. The negative feedback, however, raises fundamental questions about governance, accountability, and consistent adherence to high standards of care and resident safety. For families considering Spring Hill Care and Rehab, the message seems to be that experiences can vary widely, and attention to management practices, transparent communication, and reliable complaint resolution will be crucial factors in determining whether a resident's stay is truly well-supported and respectful of their rights.

Spring Hill, Kansas offers a peaceful and convenient environment for senior living. The area boasts several parks such as Spring Hill City Park and Heritage Park for recreational activities and enjoying nature. There are also various dining options nearby including Sonic Drive-In and Perkins Restaurant for convenient meals. For spiritual needs, Elm Grove Baptist Church and New Life Community Church are within a short distance. In terms of healthcare, Olathe Medical Center and several pharmacies like Walgreens and CVS Pharmacy are easily accessible. Transportation services such as U-Haul Neighborhood Dealer and Paola Taxi Service ensure easy mobility around the area. Overall, Spring Hill provides a well-rounded community with amenities suited for a comfortable senior lifestyle.

Parks

• Spring Hill City Park (0.5 miles)
• Heritage Park (7 miles)
• City of Gardner Celebration Park (7.3 miles)
• Heritage Park (7.5 miles)
• Overland Park Arboretum (8.2 miles)
• Haven Park (8.4 miles)
• Miola Lake Lions Park (10.3 miles)

Restaurants

• Sonic Drive-In (0.6 miles)
• Perkins Restaurant and Bakery (5.8 miles)
• Arby's (5.8 miles)
• McDonald's (6 miles)
• La Carreta (6.5 miles)
• Fronteras Mexican Restaurant & Cantina (6.6 miles)
• Freddy's Frozen Custard & Steakburgers (6.8 miles)

Places of Worship

• Elm Grove Baptist Church (5.5 miles)
• New Life Community Church (6.1 miles)
• Gardner Church of the Nazarene (7.3 miles)
• Lighthouse Presbyterian (11.4 miles)
• Paola Grace Revolution (11.5 miles)
• My Fathers House (11.5 miles)
• The Journey (11.9 miles)

Pharmacies

• Walgreens (6.7 miles)
• Home Health Pharmacy (7.2 miles)
• CVS Pharmacy (7.3 miles)
• Walgreens (7.7 miles)
• Walgreens (8.3 miles)
• CVS Pharmacy (9.6 miles)
• Walgreens (9.6 miles)

Cafes

• Groundhouse Coffee (7.2 miles)
• Starbucks (11.1 miles)
• Fuel Espresso (11.5 miles)
• Starbucks (12.1 miles)

Hospitals

• KVC Hospitals (7.4 miles)
• Olathe Medical Center (7.5 miles)
• Meadowbrook Rehabilitation Hospital (7.7 miles)

Physicians

• Olathe Health (7.5 miles)
• Olathe Health (7.5 miles)
• Premier Plastic Surgery of Kansas City (7.5 miles)
• Sleep Disorders Center Olathe Medical Center (7.5 miles)
• Pediatric Associates of Olathe (7.7 miles)
• Nephrology Associates (7.7 miles)
• Docs Who Care (8.1 miles)

Transportation

• U-Haul Neighborhood Dealer (8 miles)
• Paola Taxi Service (12.1 miles)

Theaters

• AMC DINE-IN Studio 28 (11.6 miles)