Rossville Valley Manor

Pros

• Isaac, the Administrator, has been immensely helpful and responsive, and is very accessible to out-of-state families.
• The facility is very friendly, with caring staff and a homelike atmosphere.
• Roseville's nursing team has been recently revamped and is impressive, delivering great care and teamwork.
• The workers take great care of the residents and know what they are doing.
• Traveling nurses praise the empathy, compassion, and dedication shown by the staff.
• The Rossville HRC staff are excellent; they know each resident by name and treat them like family.
• Staff routinely provide updates and involve families in care plan discussions.
• The facility is described as top-notch, with many residents and families expressing gratitude and recommending it highly.

Cons

• The facility does not answer the phone, does not return calls, and does not pay the bills, indicating a general lack of care.
• Brandy in the office is described as rude, unhelpful, and unfriendly.
• The reviewer would give the facility zero stars and would never recommend it, noting that care declined after an initial acceptable month.
• The facility is described as awful and nasty, with smells of urine, mold in a room, and a sticky floor; a resident was left alone at appointments.
• The management is described as rude and uncaring, not addressing families' concerns.
• There are claims that staff would quiet a crying resident with drugs and that billing took priority over care.
• There were long delays in emergency decisions, such as a 45-minute debate on whether to call an ambulance due to insurance.
• The facility is criticized for poor hygiene, with persistent urine odors.

Review

The reviews surrounding the Rossville facility reveal a wide spectrum of experiences, centering on strong personal connections with some staff and management, alongside persistent concerns about communication, staffing, and overall care quality. A recurring thread is the impact of leadership and accessibility. In particular, Isaac, described as the Administrator, stands out as a reassuring presence for many families, especially those who live out of state. Several reviewers emphasize that he is immensely helpful, accessible by phone, and knowledgeable, offering a sense of stability and reliability when a loved one is navigating a challenging transition into a care setting. This level of responsiveness has earned Isaac considerable appreciation and begs the question of how much a single, attentive administrator can shape a family's peace of mind in such circumstances.

Yet the same facility is not without significant friction points. Some families report a rough start with communication and administrative duties that, in their view, fail to meet expectations. Complaints range from phone calls going unanswered to bills not being paid promptly, and some reviewers specifically call out a staff member in the office - Brandy - as rude or unfriendly. There are even references to a broader grievance about "Phantom Corporate" or the blame directed toward a distant corporate entity when issues arise. Taken together, these comments paint a picture of a two-tier experience: for some families, administrative responsiveness and accountability are the weak link, creating frustration amid the more positive day-to-day care they witness elsewhere in the facility.

Amid the varied administrative experiences, the facility receives high marks for its day-to-day caregiving environment. A number of reviewers describe a very friendly place with caring staff and a positive, homelike atmosphere. The sentiment that the setting feels like a home rather than a clinical institution appears repeatedly, with praise for staff who are described as kind, patient, and attentive. Some reviewers emphasize the nurturing feel of the community, noting how the facility's smaller size helps staff know residents by name and treat them with familial warmth. This sense of belonging and personal attention stands out as a defining strength for many families who appreciate a setting where residents are often greeted by name and treated with genuine care.

Several comments highlight the quality and dedication of the nursing team, including positive assessments of recent changes. Reviewers mention new hires who have impressed them - describing the staff as capable, compassionate, and well-coordinated. They report that the nurses know what they are doing, that care feels thorough, and that staff work well together as a cohesive unit. In one complimentary perspective, a traveling nurse notes that while staffing is a common nationwide challenge, the empathy and compassion shown by the Rossville team consistently exceed expectations, and they even drive long distances to help, underscoring a strong professional commitment to residents.

But no facility review would be complete without contrasting viewpoints about care quality and safety. Several accounts express serious concerns about the level of care provided, including one reviewer who would give a zero and a former CNA with four decades of experience who would not recommend the place after a downturn from an initial acceptable period. Specific complaints include odors of urine, mold in a resident's room, sticky floors, and a sense that some staff and leadership were not adequately addressing issues. There are stories of residents left unattended at appointments and reviews describing rude or uncaring behavior from management. Some accounts explicitly describe conditions that feel unsafe or neglectful, such as basic hygiene needs not being met, delayed communications, and questions about whether medications or therapies were being administered appropriately. These accounts stand in stark contrast to the consistently warm portrayals of staff who are patient and kind, illustrating a facility that can feel very different depending on who is involved and when.

Individual care experiences further illustrate the variability. Positive narratives recount families being included in care planning, receiving regular updates, and feeling supported during difficult times. One reviewer specifically praises Jessie Bird and her team for going above and beyond in keeping families informed and involved, while another notes Suzie as a standout member of the staff who consistently goes the extra mile to ensure residents are being cared for properly. There are also stories of family members meeting welcoming and supportive reception from staff when a loved one stays at the facility, with phrases like "treat them like family" and "the staff could not have been more welcoming" used to describe how some residents and their families experienced care.

Another recurring theme is the facility's handling of emergencies and critical transitions. Several reviews recount difficult health episodes or end-of-life care, with families reflecting on what went well and where improvement is needed. There are noisy contrasts between the levels of responsiveness in different situations: some families report timely hospital calls or decisive actions during emergencies, while others recount extended delays or indecisions that complicated urgent care needs. One account describes a nearly hour-long delay in ambulance transport, which a family member viewed in the context of broader logistical and policy constraints rather than malice or neglect. These stories underscore the complexity of providing consistent, responsive care in a remote location where medical decisions, insurance constraints, and hospital access intersect with everyday caregiving.

Taken together, the collection of reviews presents a facility with strong, heartfelt care in many moments, anchored by leadership that some families find exceptionally accessible and reassuring. At the same time, there are significant concerns about communication, staffing levels, and certain aspects of day-to-day operations that can erode trust and degrade the experience for residents and their families. The positive voices highlight a culture of warmth, family-centered care, and dedication among many staff members who feel like part of a close-knit team. The negative voices remind readers that for some families, the experience is marred by odor, hygiene issues, inconsistent responsiveness, and perceptions of misaligned priorities between administration and frontline caregivers. This spectrum of experiences suggests that any improvements in communication, staffing stability, and facility upkeep could help reconcile the divided perceptions and elevate the overall quality of care.

Located just a short drive away from Rossville, Kansas, this area offers a variety of amenities that cater to seniors. With several places of worship nearby, including the Southern Baptist Convention and Immaculate Conception Church, residents can easily maintain their spiritual practices. Additionally, there are multiple hospitals and pharmacies in the vicinity such as St Mary's Health Center and Walmart Pharmacy for convenient access to healthcare services. For leisure activities, seniors can enjoy the Regal Hollywood & ScreenX theater or explore nature at Kaw River State Park. When it comes to dining options, there is a range of choices from fast food chains like Burger King to sit-down restaurants like Old Chicago and On The Border Mexican Grill & Cantina. Overall, this part of Rossville provides a well-rounded community with essential services and entertainment options for older adults looking for a comfortable living environment.

Places of Worship

• Southern Baptist Convention (4.7 miles)
• Immaculate Conception Church (7.6 miles)
• Dover Federated Church (11.9 miles)
• First Lutheran Church Elca (12.5 miles)
• Sacred Heart Rectory (12.9 miles)
• Sacred Heart Catholic Church (12.9 miles)
• Sacred Heart Office (12.9 miles)

Hospitals

• St Mary's Health Center (7.3 miles)
• Washburn Surgery Center (11 miles)
• Topeka ER and Hospital (11.8 miles)
• Cotton O'Neil Urish (12.2 miles)
• Stormont-Vail Healthcare (13 miles)

Pharmacies

• St Marys Pharmacy (7.9 miles)
• Tallgrass Pharmacy (10.9 miles)
• Walmart Pharmacy (11.7 miles)
• Jayhawk Custom Pharmacy (12.1 miles)
• Good Neighbor Pharmacy (12.2 miles)
• Jayhawk Pharmacy and Patient Supply (12.2 miles)
• Kansas Pharmacists Ass (12.3 miles)

Physicians

• St Marys Family Practice PA (7.9 miles)
• St Francis Imaging Center (10.9 miles)
• Tallgrass Family Medicine (10.9 miles)
• Heartland Eye Care (11 miles)
• St Francis Medical Clinic At River Hill (11.2 miles)
• Tallgrass Orthopedic & Sports Medicine (11.2 miles)
• Tallgrass Surgical Center (11.2 miles)

Theaters

• Regal Hollywood & ScreenX - Topeka (10.8 miles)

Parks

• Kaw River State Park - River Access (11.2 miles)
• Gage Park (12.8 miles)

Restaurants

• Hooters (11.3 miles)
• Burger King (11.3 miles)
• Tailgaters Sports Pub & Grub (11.4 miles)
• Jason's Deli (11.5 miles)
• Freddy's Frozen Custard & Steakburgers (11.5 miles)
• Old Chicago (11.6 miles)
• On The Border Mexican Grill & Cantina (11.6 miles)

Cafes

• Panera Bread (11.7 miles)
• Sommerset Hall Cafe (11.9 miles)
• Classic Bean (12.9 miles)