Rossville Healthcare & Rehab Center
Save600 Perry, Rossville, KS 66533
For more information about senior living options: (844) 490-3973
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The experiences reported about this Rossville facility span a wide spectrum, from heartfelt appreciation to stark dissatisfaction. On the positive end, many families highlight a caring, family-like atmosphere and staff who truly seem to know the residents by name. One reviewer praises the environment as "very homelike" and notes that the facility is small enough for staff to treat each resident personally, creating a sense of family rather than a purely institutional setting. Another observer describes the place as "a very friendly place," with a dedicated, positive work environment, where residents are "amazing" and workers do an "amazing job." The sense of community shines through in testimony about the staff's attentiveness, the cleanliness of the facility, and residents feeling valued and engaged in activities and daily life.
A recurring thread in the favorable feedback is the impression that the administration is accessible and involved. In particular, one parent who lives out of state emphasizes that Isaac, the Administrator, has been immensely helpful and responsive, making the facility feel more manageable from afar. Other reviewers echo this sentiment about supportive leadership and the impression that administrators and clinicians are capable and engaged with residents' care plans. There's also praise for how the staff collaborate as a cohesive unit - travelling nurses and on-site team members alike - creating a sense of "pulling their weight" as a family to ensure care, safety, and comfort for residents.
Several families single out individual staff members who went above and beyond. Jessie Bird and her team are repeatedly commended for exceptional attentiveness and proactive care planning, with families reporting regular updates and inclusive discussions about care plans. A traveling nurse describes the staff as compassionate and patient, noting that, despite common shortages in many facilities, the team here "pulls their weight" and maintains a supportive, cooperative culture. Another reviewer highlights a favorite staff member, Suzie, who stands out for going "above and beyond" to ensure residents are properly cared for. The consistent thread is that, for many families, specific caregivers feel like trusted partners in their loved ones' well-being.
However, the reviews also reflect significant concerns and critical experiences. A number of comments focus on communication failures - phones that aren't answered, calls not returned, and bills that go unpaid - which can create a sense of neglect or mismanagement among families already navigating stressful circumstances. One reviewer directly contrasted their experience with the responsiveness they expected by noting, "This place does not answer the phone, does not return calls, does not pay the bills and just generally does not care." There are even sharper expressions of frustration about administrative responsiveness and accountability, including a claim that someone might need to investigate the facility and a suggestion that a remote corporate entity is blamed for operational problems.
There are also distressing accounts of facility conditions and care gaps. Several reviewers report smells of urine, mold in rooms, and sticky floors that leave shoes sticking to the surface - descriptions that raise concerns about basic hygiene and maintenance. People recount episodes of perceived neglect, such as patients being left unattended during appointments, or staff seeming overwhelmed or unfamiliar with procedures due to turnover or training gaps. One reviewer describes urgent care decisions constrained by staffing and policy constraints, including delays in ambulance service attributed to insurance approvals, which underscores the tension between clinical needs and administrative processes in a remote setting.
Other negative feedback centers on understaffing and the resulting impact on care quality. Some reviewers acknowledge that "everywhere is short staffed," but still express disappointment when residents' needs aren't promptly met, or when the emotional and medical support they expect is inconsistent. There are strong critiques of policy and management, with one family expressing that the facility's management was "rude, uncaring acting individuals" who did not prioritize families' concerns, and another insisting they would not recommend the facility to others because of experiences that included fear that their loved one wasn't receiving necessary attention or that medications might be unnecessarily sedating.
In sum, the facility appears to be a place of genuine warmth and strong caregiver dedication for many residents and families, delivering what feels like a homey, respectful environment with attentive, compassionate staff. Yet the same space is described by others as under-resourced and hindered by communication problems, staffing pressures, and maintenance or administrative issues that can undermine care delivery. For families evaluating this facility, the stories suggest a careful, balanced consideration: the care can be deeply satisfying and personable, especially when trusted staff are involved and leadership is accessible, but there are significant cautions regarding phone responsiveness, billing practices, and environmental cleanliness. Prospective families may want to visit to meet the care team, assess communication channels, and observe the daily routines firsthand to determine whether the environment aligns with their expectations for quality care and reliable administrative support.
Rossville Healthcare & Rehab Center is an assisted living community located in Rossville, KS. Our facility offers a wide range of amenities to ensure the comfort and well-being of our residents.
We have a beauty salon on-site, allowing residents to conveniently get their hair styled or receive other salon services. Cable or satellite TV is available in each of our fully furnished rooms, providing entertainment options.
Community operated transportation is provided for residents who require assistance getting around town or attending appointments. Our computer center allows residents to stay connected and engaged with technology.
Meals are served in our dining room with restaurant-style dining, where residents can enjoy delicious and nutritious meals prepared by our staff. Special dietary restrictions are accommodated.
For recreational activities, we have a fitness room and a gaming room for exercise and fun. Our outdoor space provides a peaceful environment where residents can relax or engage in gardening activities. A small library is available for those who enjoy reading.
Housekeeping services ensure that resident's rooms are kept clean and tidy, while move-in coordination assists new residents with a smooth transition into our community. Private bathrooms provide convenience and privacy.
Transportation arrangement is available for non-medical purposes, including trips to local attractions or shopping centers. Transportation to doctors' appointments can also be arranged.
Our wellness center offers various programs to support mental health and overall well-being. Wi-Fi/high-speed internet access allows residents to stay connected with loved ones virtually.
In terms of care services, we offer 24-hour call system and supervision to ensure the safety of our residents. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by our trained staff members. Medication management ensures proper administration of medications according to individual needs.
We also offer a mental wellness program tailored to meet the unique needs of each resident. Diabetes diet is available for those who require it, ensuring proper nutrition management.
Concierge services are provided to assist residents with various needs. Fitness programs and scheduled daily activities are available to keep residents engaged and active. Planned day trips allow for socialization and exploration.
With a focus on meeting the spiritual needs of our residents, there is a place of worship conveniently located nearby.
At Rossville Healthcare & Rehab Center, we strive to provide a comfortable and enjoyable assisted living experience for our residents by offering high-quality amenities and care services.
Rossville Healthcare & Rehab Center is located at 600 Perry, Rossville, KS 66533 in Shawnee County, Kansas
Rossville Healthcare & Rehab Center on seniors.fyi includes 6 photos including images showing interior, dining, bedroom, building, nature, garden, rehabilitation, exercise equipment, and more.
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