Delmar Gardens of Overland Park

Pros

• One resident expressed gratitude for the life-saving support they received at Delmar Gardens of Overland Park, highlighting the positive impact of family values on their successful recovery.
• Another reviewer noted that there were a couple of really good staff members who made a difference during their stay at Delmar Gardens.
• A long-term resident appreciated the care provided by Delmar Gardens, emphasizing that their hard work and dedication contributed to their positive experience.
• Some residents found moments of enjoyment in activities like socializing and playing games in the upper level, which created a sense of community.

Cons

• The hospital discharge led to a trusting decision that resulted in a broken hip, femur, and pelvis after being sent to Delmar Gardens for physical therapy.
• The lower level of Delmar Gardens is described as bland with very few employees, creating an unsettling atmosphere compared to the lively upper level.
• Communication regarding residents' conditions and updates was severely lacking, as evidenced by the delayed notification of a father's passing.
• Instances of unsafe conditions were reported, such as a ladder left in the hallway for over an hour and tripping hazards throughout the facility.
• Money went missing from a resident's purse, and despite reporting it, reimbursement was never received.
• Delivery issues were faced with items ordered online, leading to frustration over missing belongings and inadequate responses from staff.
• A resident's experience involved feeling neglected and forgotten while recovering from surgery, with aides nearly dropping them and leaving them unattended on the toilet.
• Noise levels were excessively high due to fellow residents making disruptive sounds, contributing to an uncomfortable environment.
• Overall experiences at Delmar Gardens were marred by understaffing and overworked employees, leading to inadequate care for residents.

Review

Delmar Gardens of Overland Park has become a focal point for mixed experiences, with many residents and their families sharing a wide array of sentiments regarding the care provided. For some, the facility initially appeared welcoming and vibrant, reminiscent of a Disney theme park with its colorful decor, well-lit corridors, and social activities such as bingo and drinks at the bar. This façade of happiness is bolstered by staff members who don the “Disney smile,” which can seem disingenuous to those who have experienced deeper issues within the organization. Yet beneath this surface lies a stark contrast in the quality of care provided in different areas of the facility, particularly between the upper and lower levels.

Patients often find themselves in dire situations on the lower level, described as bland and devoid of sufficient staff. Reports highlight alarming delays in response times when calling for assistance; some patients waited over an hour for help, if they received it at all. One individual detailed their personal experience post-hospitalization where they entered Delmar Gardens seeking further rehabilitation but instead departed with multiple severe injuries including a broken hip and femur, alongside torn tendons. Unfortunately, their unsettling experience was compounded by extended wait times—taking two to three hours for an ambulance to arrive when it was time to leave.

The shadows cast by inadequate staffing reflect more profound systemic issues within Delmar Gardens. Family members recounted tragic anecdotes illustrating how neglect appears pervasive. One person shared a harrowing story about their father’s decline while in care; he fell out of bed repeatedly due to improper safety measures and ultimately passed away without timely communication from staff members about his worsening condition. The delay in informing family about his passing was nearly unforgivable; six days passed before they were told he had died on a Sunday—a revelation delivered casually by an administrator.

Reports of unsafe conditions also surfaced from various accounts where items like ladders remained dangerously obstructive in hallways and other hazards were overlooked completely. Patients frequently voiced concerns about cleanliness and general maintenance that could lead to accidents or injuries. Another review echoed similar frustrations regarding money theft from personal belongings coupled with difficulties retrieving ordered items delivered through services like Walmart—a reflection not only on oversight but also on potential theft among residents or staff.

While these negative experiences permeate many reviews, others tell stories laden with gratitude towards Delmar Gardens’ role in recovery processes. Some individuals expressed profound appreciation for being given another chance at life after facing dire health challenges that left them incapacitated. For those highlighting positive experiences, community engagement appears crucial; supportive relationships fostered amongst staff played significant roles in successful outcomes during rehabilitation phases.

These contrasting narratives paint a complex picture of Delmar Gardens: while some find refuge, hope, and support within its walls—others languish under poor management practices marked by understaffing and lackluster communication skills that overshadow any positive aspects touted by advocates of this facility. As potential residents or families consider their options for long-term care facilities or rehabilitation services, these testimonies underscore the importance of thorough research paired with first-hand accounts when choosing appropriate environments conducive to healthful recovery rather than decline amidst disregard for patient needs.

Physicians

• Kansas City Cancer Center (0.1 miles)
• Jackson County Pulmonary Medical Group (0.4 miles)
• KC Endocrinology & Diabetes (0.5 miles)
• College Park Specialty Center (1.3 miles)
• Lenexa Va Clinic (2.1 miles)
• Kansas City Allergy & Asthma Associates, P.A. (2.3 miles)
• College Park Family Care - Lenexa (2.7 miles)

Restaurants

• McDonald's (0.2 miles)
• Limitless Brewing (1.7 miles)
• Houlihan's (1.8 miles)
• BD's Mongolian Grill (1.8 miles)
• Twin Peaks (2.1 miles)
• Freddy's Frozen Custard & Steakburgers (2.1 miles)
• Q39 South (2.2 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (2.4 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (2.8 miles)
• Hy-Vee Pharmacy (2.9 miles)
• CVS Pharmacy (2.9 miles)
• Hy-Vee Pharmacy (2.9 miles)

Parks

• Thomas S. Stoll Dog Park (1.2 miles)
• Quivira Park (1.5 miles)
• Cherokee Park (3.4 miles)
• Nall Hills Park (4.2 miles)
• Shawnee Mission Park (4.7 miles)
• Shawnee Mission Dog Park (5.2 miles)

Cafes

• Brew Haha Coffeehouse (1.4 miles)
• Starbucks (2 miles)
• Black Dog Coffeehouse (2.7 miles)
• Starbucks (3.2 miles)
• Panera Bread (3.2 miles)
• Starbucks (3.3 miles)
• Starbucks (3.6 miles)

Places of Worship

• Overland Park Church of Christ (1.4 miles)
• Lenexa Baptist Church (3.4 miles)
• Good Shepherd Catholic Church (4.4 miles)
• Overland Park Christian Church (5.2 miles)

Theaters

• AMC DINE-IN Studio 28 (2.7 miles)
• B & B Theatres (5.2 miles)
• AMC DINE-IN Prairiefire 17, Formerly Cinetopia Overland Park 18 (5.3 miles)

Hospitals

• Saint Luke's South Hospital (3.7 miles)
• Rehabilitation Hospital of Overland Park (4.4 miles)