Hoeger House

Pros

• The therapists at Hoeger House are described as excellent and enthusiastic, providing effective rehabilitation for patients.
• Patients appreciate the responsiveness, helpfulness, and caring nature of the nursing staff.
• The kitchen staff is noted as friendly and accommodating, offering assistance with storing beverages for residents.
• Many reviews highlight the facility's clean environment and private rooms as a positive aspect of the stay.
• Families express gratitude for the communication from staff, who keep them informed about their loved ones' care.
• The outdoor area is mentioned positively as a nice space for residents.
• Some patients enjoyed the variety of menu options available and expressed satisfaction with the food service.
• Several reviewers acknowledge that Hoeger House does an excellent job in providing acute rehabilitation services tailored to patient needs.

Cons

• The staff is consistently described as unresponsive, with long wait times for assistance and medication.
• There are complaints about the lack of proper communication and organization among the nursing staff, leading to missed or incorrect care.
• Patients report being left in uncomfortable or unhygienic conditions, with inadequate attention to personal hygiene and wound care.
• The facility is criticized for being understaffed, which results in poor patient care and delays in responding to call buttons.
• Many reviewers express a lack of empathy and caring from the staff, describing them as rude or belligerent.
• The dining experience is frequently mentioned as unsatisfactory, with complaints about the quality of food.
• Multiple patients have reported feeling unsafe or scared due to inadequate monitoring and care practices within the facility.

Review

The Hoeger House rehabilitation facility has garnered a mixed bag of reviews from patients and family members alike. While some experiences have been positive, numerous complaints highlight significant issues regarding staff responsiveness, organizational chaos, and overall patient care. This dichotomy paints a complex picture of the facility, raising questions about its capacity to provide consistent and compassionate rehabilitation services.

On one end of the spectrum, several reviewers praised Hoeger House for its clean environment and efficient therapy programs. Many noted that the physical therapists exhibited enthusiasm and dedication in working with patients, resulting in noticeable improvements in strength and well-being. One reviewer shared how their father gained much-needed weight and strength during his stay while receiving commendable support from nurses and kitchen staff. This group of satisfied customers indicated that despite the challenges faced by certain individuals, they found value in the personalized attention given by some team members.

Conversely, an alarming number of reviews detailed harrowing experiences that underscored the facility's shortcomings. A particularly distressing account described a patient who had to wait over 30 minutes for assistance with basic needs like bathroom trips or medication. Reviewers expressed frustration with staff who seemed unfamiliar with patient charts or their specific care requirements upon entering rooms. This lack of coordination contributed to an environment perceived as severely understaffed—where timely responses to call buttons could stretch into hours—and prompted some family members to question if loved ones were receiving appropriate care.

In addition to staffing issues, communication emerged as another recurring theme associated with Hoeger House. Families reported feeling uninformed about necessary details concerning their loved one's progress and treatment plans. Reviewers called out the social workers’ inadequate communication skills—failing to inform them about vital matters like equipment orders necessary for home transition post-rehabilitation—as detrimental during an already challenging time for families facing health crises.

Another striking concern was centered on hygiene practices at the facility; multiple accounts pointed out lapses in patient bathing routines or wound care management. Patients voiced dissatisfaction over being left dirty for extended periods—especially those healing from surgical procedures requiring diligent incision care. One reviewer vividly described offensive odors permeating through the premises, further contributing to their negative impression of the overall standard of hygiene maintained within Hoeger House.

Moreover, certain patients highlighted discomforting aspects related to food service quality as well as therapeutic practices that felt overly strenuous without adequate consideration for individual pain thresholds or medical conditions. The lack of individualized therapy plans led one former patient to suffer additional physical injuries after participating in what they experienced as unreasonably intense rehabilitation sessions.

In conclusion, while Hoeger House may offer effective therapies led by dedicated professionals in isolated instances, it is clear from these varied reviews that there exists a significant need for improvement in staffing levels, communication transparency, hygiene standards, and individualized care techniques within this rehabilitation setting. For many families navigating recovery processes for their loved ones—whether dealing with surgery recovery or other health concerns—their experiences can significantly affect decisions around post-operative care placement; hence fostering an environment where compassion meets efficiency needs is paramount going forward.

Physicians

• Olathe Health (0.2 miles)
• Olathe Health (0.2 miles)
• Premier Plastic Surgery of Kansas City (0.2 miles)
• Sleep Disorders Center Olathe Medical Center (0.2 miles)
• Pediatric Associates of Olathe (0.3 miles)
• Docs Who Care (0.9 miles)
• Nephrology Associates (1.6 miles)

Hospitals

• KVC Hospitals (0.2 miles)
• Olathe Medical Center (0.3 miles)
• Meadowbrook Rehabilitation Hospital (6.6 miles)

Restaurants

• McDonald's (0.8 miles)
• 54th Street Grill & Bar (0.9 miles)
• Culver's (1.3 miles)
• Sonic Drive-In (1.4 miles)
• Taco John's (1.5 miles)
• McDonald's (2.3 miles)
• Red Crow Brewing Company (2.3 miles)

Pharmacies

• Walgreens (1.7 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.5 miles)
• Walmart Pharmacy (2.5 miles)
• Walgreens (3.6 miles)
• Walgreens (4.2 miles)
• CVS Pharmacy (4.5 miles)

Parks

• Haven Park (3.3 miles)
• Heritage Park (4.6 miles)
• Heritage Park (4.6 miles)
• City of Gardner Celebration Park (5.9 miles)
• Thomas S. Stoll Dog Park (6.9 miles)
• Quivira Park (7 miles)
• Buffalo Meadows Park (7.2 miles)

Places of Worship

• Gardner Church of the Nazarene (4.7 miles)
• New Life Community Church (5.4 miles)
• Overland Park Church of Christ (6.4 miles)

Theaters

• AMC DINE-IN Studio 28 (5.1 miles)

Cafes

• Starbucks (5.7 miles)
• Groundhouse Coffee (5.9 miles)
• Starbucks (6.1 miles)
• Starbucks (8.8 miles)

Transportation

• U-Haul Neighborhood Dealer (6.9 miles)