Crestview Specialty Care

Pros

• The team of caregivers at Crestview Specialty Care gave compassionate and individualized care to residents.
• The facility was clean and well-maintained.
• The activities provided at Crestview were thought-provoking and engaging for residents.
• The staff at Crestview were friendly and helpful in answering questions.
• The care received by both parents at Crestview was outstanding and highly recommended.

Cons

• The care with temps deteriorated.
• The food is bad.
• The CNAs were really good to help me but they weren't in a place to make any decisions about my care.
• The Administrator never seems to get involved.
• Horrible food, short-staffed so wait times for help up to an hour, PT inconsistent, medical care not good.
• The quality of care deteriorated rapidly.
• Some of his belongings had disappeared, and we found my friend's mom's pants in his drawer.
• The new director never asked why we were leaving, and didn't seem to care.
• If the quality of the food is important to you then be warned.
• All the same staff were involved and there was absolutely no improvement.

Review

Crestview Specialty Care, a nursing home and rehabilitation facility, has garnered mixed reviews from its residents and their families. One individual shared their experience after suffering a heart attack, stating that they required nursing home care and went to Crestview for rehab. However, they were disappointed with the lack of progress in their physical therapy. They mentioned that the Director of Nursing suggested they use a wheelchair instead of attempting to walk bent over, which led to them paying their own expenses and feeling like Medicare was no longer involved in their care.

Another reviewer expressed dissatisfaction with the management turnover at Crestview. Within a short period of time, the Administrator retired along with the entire management staff. The Director of Nursing took another job, her assistant left as well, and the subsequent replacement was fired. This constant rotation of leadership may have contributed to a decline in quality care. Additionally, the reviewer noted that many Certified Nursing Assistants (CNAs) also left during their stay at Crestview, resulting in an influx of temporary agency workers who did not provide consistent or efficient care.

The deteriorating quality of care seemed to be a common concern among reviewers. One individual complained about long wait times for assistance when calling for help using the call light system. They also described experiencing norovirus without receiving medical attention or seeing a doctor during that time. The lack of communication and organization within the facility further added to their frustrations.

The food served at Crestview was another recurring complaint voiced by multiple reviewers. Many individuals found it unsatisfactory due to the lack of fresh fruits and vegetables offered on a regular basis. The dietitian's response to one resident's request for fresh fruit was disheartening, as they were informed that they could purchase it themselves if desired. Overall, the entrees provided were mainly carbohydrate-based and lacked variety.

One family member shared their disappointment in Crestview's decline in quality since the departure of long-serving staff members and leadership. They mentioned a decrease in communication, deterioration of the facility's environment, and a noticeable decrease in their loved one's well-being during their stay. The facility became noticeably understaffed, relying on agency workers, and there were even instances of missing belongings.

However, not all reviews expressed negative sentiments about Crestview. One individual shared a positive experience regarding the outstanding care their parents received at the facility. They praised the compassionate and individualized care provided by the team of caregivers, as well as the cleanliness of the facility and thought-provoking activities offered.

In contrast to this positive review, another reviewer highlighted ongoing issues with Crestview's food quality and menu options. They specifically mentioned that despite being diabetic, their family member repeatedly received meals heavy in pasta, potatoes, and bread. The lack of alternatives or healthier choices was a major concern for them.

In conclusion, Crestview Specialty Care has received both positive and negative reviews from residents and their families. While some individuals experienced excellent care and appreciated the compassion shown by staff members, others were dissatisfied with various aspects of the facility such as management turnover, insufficient staffing leading to longer wait times for assistance, inconsistent physical therapy programs, subpar food options lacking fresh fruits and vegetables, and declining overall quality of care. It is advisable for those considering Crestview to thoroughly research and visit other facilities before making a decision regarding their loved one's care.

This part of West Branch, Iowa, offers a peaceful and convenient living environment for seniors. With multiple places of worship nearby such as West Branch Friends Church and Bethany Lutheran Church, residents can easily practice their faith. There are also various dining options like The Down Under and Main Street Sweets for enjoyable meals. For outdoor activities, seniors can visit Herbert Hoover National Historic Site or Scott Park. Medical needs are taken care of with facilities such as West Branch Family Practice Clinic and UI Health Care close by. Additionally, there is easy access to pharmacies like Pharmacy Matters and hospitals such as Mercy Hospital for healthcare services. Overall, this area provides a safe and comfortable setting for senior living in West Branch, Iowa.

Places of Worship

• West Branch Friends Church (0.4 miles)
• Bethany Lutheran Church (0.7 miles)
• St Bernadette's Church (0.7 miles)
• Springdale United Methodist Church (4.9 miles)
• First United Methodist Church (9.3 miles)

Restaurants

• The Down Under (0.5 miles)
• Main Street Sweets (0.6 miles)
• Mexico Lindo Grill & Cantina (0.6 miles)
• McDonald's (1 miles)
• Wildwood Smokehouse & Saloon (5.1 miles)
• BlackStone (6.7 miles)
• Short's Burgers Eastside (6.7 miles)

Parks

• Herbert Hoover National Historic Site (0.5 miles)
• Scott Park (6.7 miles)
• Creekside Park (8.2 miles)
• Weatherby Park (9 miles)
• Riverfront Crossings Park (9.6 miles)
• Lower City Park (9.8 miles)
• Terry Trueblood Recreation Area (9.8 miles)

Physicians

• West Branch Family Practice Clinic (0.7 miles)
• Ui Health Care (6.6 miles)
• Peak Performance Chiropractic (6.7 miles)
• Southeast UIHC (6.9 miles)
• U of I Family Care (6.9 miles)
• University of Iowa Family Care Southeast (6.9 miles)
• Iowa City Ambulatory Surgical Center (7 miles)

Pharmacies

• Pharmacy Matters Ltc (5.3 miles)
• Pharmacy Matters (6.7 miles)
• Quality Associates (7 miles)
• Drug Town (7.7 miles)
• CVS Pharmacy (7.8 miles)
• Hy-Vee Pharmacy (7.8 miles)
• Walgreens (7.9 miles)

Hospitals

• Iowa City Family Practice Clinic (7.8 miles)
• Simpson Memorial Home (8.4 miles)
• Mercy Services Iowa City (9.1 miles)
• Mercy Hospital (9.1 miles)
• PICU University Of Iowa Childrens Hospital (10.1 miles)
• 4JPEast (10.1 miles)
• University Of Iowa Hospital Neurosurgery Department (10.1 miles)

Cafes

• Starbucks (7.8 miles)
• Java House (8.1 miles)
• Starbucks (9.4 miles)
• Starbucks (9.4 miles)
• Starbucks (9.9 miles)

Theaters

• Sycamore Cinema Iowa City, Ia (8.5 miles)
• FilmScene at The Chauncey (9.2 miles)

Transportation

• Iowa City Municipal Airport (10.1 miles)