1645 South East Holiday Crest Circle, Waukee, IA 50263
For more information about senior living options: (844) 490-3973
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The incredible leadership and genuinely caring staff set Independence Village of Waukee apart, with management and caregivers going above and beyond to make residents feel welcome and respected. The amenities are top?notch - beautiful, clean living spaces, excellent dining facilities, and plenty of activities - plus hands?on leadership that is always available. It is a community where compassion, quality, and connection come first and where residents feel they truly belong. Brennan delivered the best tour, being extremely kind and patient, and the experience led to signing a lease. The community offers a wide variety of activities and large, welcoming common spaces, with something for everyone to love. The staff from management to maintenance is top?notch; they are caring and excel at their jobs. The environment is warm, vibrant, and welcoming, making residents feel like family and stay engaged. A longtime resident praised the warm staff, exceptional care, and sense of community, concluding with a strong recommendation.
They displaced 30 residents and fired the long-term care staff to repurpose the facility for a memory care unit opening in two years. They are described as greed-driven and predatory, preying on society's most vulnerable people. They claimed to have helped place residents and staff, but critics say no outreach or actual placement assistance occurred. They charged residents over $12,000 per month, a price critics say was not justified by the care provided. They repeatedly raised monthly fees (including about a 30% increase), prompting families to move loved ones elsewhere. They are accused of being a mega-corporation that cares only about the bottom line, not residents or employees. No outreach from Independence Village or corporate to assist with placement for residents or staff, according to critics.Independence Village of Waukee, part of Story Point and owned by a Michigan-based organization, has become the focal point of a wide spectrum of resident, family, and former staff experiences. On one side of the ledger, critics describe a transition plan that is steeped in controversy: the long-term residential care unit is being displaced in order to build a memory care unit that won't open for two years, a move they view as prioritizing financial goals over people. They allege that the corporation has not fulfilled its promises to assist residents in finding new placements and to support closing staff with new employment, even though the company has publicly framed its actions as benevolent and supportive. These voices argue that the organization's actions amount to predation on some of society's most vulnerable individuals, pointing to substantial monthly charges that previously applied to residents and suggesting that even those fees were not enough to justify the plan's repercussions.
Against this backdrop, a substantial number of reviews paint a very different picture. Many residents and families praise Independence Village of Waukee for an environment that feels like a genuine, welcoming community. They highlight leadership that is described as incredible and genuinely caring, with management and frontline staff who are routinely described as hands-on, attentive, and available to families. The sentiment is that the facility is more than just a place to live; it's a community where residents are treated with respect, where their well-being is a clear priority, and where the staff consistently goes above and beyond to ensure residents feel valued and supported. The overall tone from these reviewers is that of gratitude for the sense of belonging, rather than mere satisfaction with basic accommodations.
Several reviewers share experiences that reinforce this positive portrait. One person speaks of a respite visit that left their mother feeling "like a Queen," with flowers sent from the staff after a hospital visit and a sense of being cared for that extended beyond routine duties. Another reviewer notes a robust ambassador program, with volunteers visiting residents, sharing meals, and highlighting the rich services available at Independence Village. Tours with staff member Brennan are described as thorough and patient, landing a lease with enthusiasm and gratitude. Others recount moving in and discovering that resources and activities helped their loved ones thrive, with comments such as "top notch from management to maintenance" and a belief that every member of the team is dedicated to helping residents live their best lives. The overall portrait from these accounts is one of a vibrant, activity-filled community where dining, living spaces, cleanliness, and amenities contribute to a sense of home.
Personal narratives within the positive camp extend to outright enthusiasm about the daily life at the community. People describe a welcoming atmosphere where residents are seen as individuals, where staff are consistently described as caring and helpful, and where the community is not just clean but lively and full of meaningful activities. Several reviewers emphasize how residents form relationships, participate in a wide variety of programming, and enjoy social opportunities that foster connection - details that paint Independence Village as a place where families feel confident their loved ones are engaged and cherished. In some accounts, the experience is so compelling that families express wholehearted recommendations, characterizing Independence Village as a place that offers more than quality care - it offers a sense of belonging and personal fulfillment.
Yet the more critical voices do not disappear from the conversation. A recurring theme is concern about cost and its management over time. One reviewer shares a firsthand account of negotiating pricing with different memory care providers, initially offered a price match to win a selection, only to watch costs rise again a short time later. The narrative describes a back-and-forth where staff allegedly attempted to adjust the rate to keep a loved one at the facility, followed by a substantial price increase of roughly 30 percent, spurring a decision to relocate to another facility with lower ongoing costs. The comparison to "negotiating the purchase of a used car" starkly communicates the sense that pricing at Independence Village can feel transactional and inconsistent, leaving families frustrated and wary about long-term affordability.
In addition to the pricing concerns, the displacement plan itself has sparked strong reactions. Some reviews contend that the organization displaced thirty residents and laid off staff in the process of converting the long-term care unit into a memory care operation that would only open years later. The critics challenge the company's public statements about assisting with placement and job search, arguing that those assurances did not materialize for their families. They describe a lack of direct outreach and practical help during a difficult transition, underscoring a belief that the company's actions prioritized structural changes and expansion over the immediate needs of residents and employees. This contrast fuels a broader sense of unease about whether the facility can maintain the same level of care, community, and stability during and after the transformation.
Amid the divided landscape, several residents and family members who have stayed or moved through Independence Village of Waukee attest to enduring strengths and positive experiences. Some continue to celebrate the long-term skilled care unit and the staff who are described as cheerful, positive, and dedicated to each resident's well-being. Testimonies highlight specific programs and people - an activities director who plans inclusive events, staff who respond with care and attentiveness, and a sense of community that makes residents feel seen and valued. Personal anecdotes of celebrations, such as Farmer's Day with alpacas and efforts to include residents who cannot participate outdoors, illustrate a commitment to making life meaningful and joyful for those living there. The repeated refrain across these accounts is that Independence Village can be a place of warmth, connection, and quality care when aligned with a supportive leadership team and a stable, resident-centered approach.
Taken together, the collection of reviews presents a complex, multifaceted picture. For some families and residents, Independence Village of Waukee represents a beacon of warmth, professional care, and genuine community - a place where leadership is engaged, activities are plentiful, and the environment feels like home. For others, the same institution raises alarms about corporate priorities, aggressive expansion plans, and the impact of pricing and displacement on vulnerable residents and their families. The ongoing transition toward a memory care-focused footprint adds another layer of tension, inviting questions about transparency, communication, and the balance between business strategy and compassionate caregiving. In this landscape, the facility appears to be at a crossroads, with experiences and perceptions clearly diverging even as some core strengths - staff dedication, neighborly feel, and a sense of belonging - remain consistently highlighted by those who speak positively.
48 resident community capacity
Continuing Care Retirement Community (CCRC)Continuing Care Retirement Communities (CCRCs) are important for seniors because they provide a range of housing options and care services all in one location. This allows seniors to age in place and receive the level of care they need as their health changes, without having to move to a new facility. CCRCs provide a sense of security and peace of mind for seniors and their families, knowing that they will be taken care of no matter what the future holds.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Des Moines International (11 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Village at Legacy Pointe is a skilled nursing facility located in Waukee, IA. Our community offers a range of care services to meet the needs of our residents. With 24-hour supervision and assistance with activities of daily living such as bathing and dressing, we strive to provide the highest level of care and support.
Our community boasts a variety of amenities to enhance the quality of life for our residents. Each room is fully furnished and includes cable or satellite TV, telephone access, and high-speed internet for staying connected with loved ones. Residents can enjoy delicious meals in our dining room, prepared by our dedicated staff who are experienced in accommodating special dietary restrictions. For those who prefer to cook their own meals, each room also includes a kitchenette for convenience.
We understand that mental wellness is an essential aspect of overall health, so we offer a comprehensive mental wellness program to ensure our residents' emotional well-being. Additionally, medication management is provided to ensure that all medications are taken as prescribed.
Our community encourages an active lifestyle with resident-run activities and scheduled daily activities. There are also several nearby amenities that enhance the overall experience for our residents. With three cafes, six parks, eight pharmacies, and an abundance of restaurants nearby, there is always something to explore or enjoy within close proximity. For those seeking spiritual fulfillment or entertainment, two places of worship and two theaters are conveniently located nearby.
In case of any medical emergencies or additional care needs, there is a hospital just a short distance away. The Village at Legacy Pointe aims to provide a comfortable and fulfilling living environment where residents can receive exceptional care while enjoying the conveniences and attractions available in the surrounding area.
The Village At Legacy Pointe Nursing Facility is located at 1645 South East Holiday Crest Circle, Waukee, IA 50263 in Dallas County, Iowa
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