Information last verified:
1645 South East Holiday Crest Circle, Waukee, IA 50263
For more information about senior living options: (844) 490-3973
The leadership and staff are genuinely caring and go above and beyond to make residents feel welcome and part of a true community. The amenities are top-notch—beautiful, clean living spaces with delicious dining and plenty of activities. The staff are compassionate, attentive, and consistently dedicated to residents’ well-being. Independence Village of Waukee is described as a place where residents feel valued, supported, and that they belong. The care team in skilled nursing is outstanding, with residents treated like family and supported in recovery and daily needs. The community is welcoming, vibrant, and full of life, with residents forming meaningful friendships and connections. Families report peace of mind and gratitude for the care provided.
They displaced 30 residents and fired long-term care staff to build a memory care unit, showing predatory priorities. They charged over $12,000 per month, which the reviewer calls predatory toward vulnerable seniors. They claimed to help place residents and staff, but the reviewer says this was not true. No one from Independence Village or Story Point reached out to place residents or help families find new homes. They are described as a mega-corporation that only cares about the bottom line, not residents or employees. They promised Medicaid eligibility for memory care but later said they do not take Medicaid for memory care. They fail in communication and responsiveness; calls are not returned and management seems unresponsive. Management is accused of lying to residents and hiding issues behind closed doors.The Village At Legacy Pointe Nursing Facility in Waukee is best suited for families who want a lively, resident-centered community where staff members form real, personal bonds with residents. It’s a strong fit for seniors who thrive on social engagement, meaningful activities, and a home-like atmosphere, with confident attention from caregivers and a dining experience many describe as top-tier. Those who need robust daily support, rehab services, and long-term skilled care will find a depth of resources here, especially when leadership is visibly involved and available for questions. However, this community should not be the first choice for families prioritizing predictable pricing, uniform management practices, and frictionless communications with corporate ownership.
Where this place truly shines is in staff warmth and the sense of belonging residents feel. Numerous reviews highlight an engaged activities team, consistent kindness from CNAs and nurses, clean and inviting spaces, and amenities that foster genuine connection, visitors note feeling welcomed, and families repeatedly credit leadership that is accessible and hands-on. The consistent theme is care delivered with compassion, and residents who settle in often form strong relationships that feel more like family than institution. For families seeking a supportive environment where beloved relatives can thrive, these are powerful positives that can outweigh many logistical drawbacks.
Yet the concerns voiced by several families are hard to ignore. The most persistent are around management communication and pricing. A pattern of stories describes billing frustrations, frequent price adjustments, and inconsistent follow-through on promised accommodations or documentation. Several reviews also point to high staff turnover and weekend coverage gaps, which can translate into variability in day-to-day experiences. Then there are more troubling claims about corporate practices and the ease (or difficulty) of aligning care with Medicaid or memory-care placement expectations. Taken together, these issues cast a shadow over what is otherwise a very solid care environment.
The core question is whether the strong day-to-day advantages offset the administrative and financial uncertainties. For the right family, the answer is yes: the hands-on leadership, the palpable sense of community, and the depth of resident-focused care can make a real difference in quality of life and recovery when needed. The appeal of a vibrant social calendar, on-site dining excellence, and a facility that feels like home can offset some price swings if the resident’s needs do not require rigid budgeting or predictable billing. In short, for those who prioritize relational care and an active, welcoming atmosphere, the positives frequently outweigh the negatives.
For families weighing alternatives, the deciding factor centers on ownership stability and transparency. If the priority is crystal-clear pricing, consistent management practices, and reliability in communicating with families about billing, bed availability for memory care, and Medicaid eligibility, it is prudent to explore options outside this operator. Nonprofit or locally owned communities, or other providers with a demonstrable track record of steady leadership and clear contracts, can offer greater predictability. In addition, if a loved one’s care plan may shift between assisted living, skilled nursing, or memory care, confirm upfront how transitions are handled and what guarantees exist regarding care level and rates.
Practical next steps are essential. Arrange a thorough tour focused not only on the atmosphere and amenities but on how the executive director and nursing leadership handle questions about pricing, contracts, and care transitions. Request current admission agreements and a sample statement, then compare what is included in base fees versus add-ons for memory care or long-term skilled services. Speak with current residents and their families about weekend staffing, communication responsiveness, and how personal items or storage are managed after a loved one’s passing. Ask specifically about Medicaid and bed availability in the skilled and memory care units, and verify what changes have occurred under recent ownership shifts. With deliberate questions and careful listening, the right fit becomes clear.
48 resident community capacity
Continuing Care Retirement Community (CCRC)Continuing Care Retirement Communities (CCRCs) are important for seniors because they provide a range of housing options and care services all in one location. This allows seniors to age in place and receive the level of care they need as their health changes, without having to move to a new facility. CCRCs provide a sense of security and peace of mind for seniors and their families, knowing that they will be taken care of no matter what the future holds.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Des Moines International (11 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Village at Legacy Pointe is a skilled nursing facility located in Waukee, IA. Our community offers a range of care services to meet the needs of our residents. With 24-hour supervision and assistance with activities of daily living such as bathing and dressing, we strive to provide the highest level of care and support.
Our community boasts a variety of amenities to enhance the quality of life for our residents. Each room is fully furnished and includes cable or satellite TV, telephone access, and high-speed internet for staying connected with loved ones. Residents can enjoy delicious meals in our dining room, prepared by our dedicated staff who are experienced in accommodating special dietary restrictions. For those who prefer to cook their own meals, each room also includes a kitchenette for convenience.
We understand that mental wellness is an essential aspect of overall health, so we offer a comprehensive mental wellness program to ensure our residents' emotional well-being. Additionally, medication management is provided to ensure that all medications are taken as prescribed.
Our community encourages an active lifestyle with resident-run activities and scheduled daily activities. There are also several nearby amenities that enhance the overall experience for our residents. With three cafes, six parks, eight pharmacies, and an abundance of restaurants nearby, there is always something to explore or enjoy within close proximity. For those seeking spiritual fulfillment or entertainment, two places of worship and two theaters are conveniently located nearby.
In case of any medical emergencies or additional care needs, there is a hospital just a short distance away. The Village at Legacy Pointe aims to provide a comfortable and fulfilling living environment where residents can receive exceptional care while enjoying the conveniences and attractions available in the surrounding area.
The Village At Legacy Pointe Nursing Facility is located at 1645 South East Holiday Crest Circle, Waukee, IA 50263 in Dallas County, Iowa
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