201 Alix Avenue, Red Oak, IA 51566
For more information about senior living options: (844) 490-3973
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This collection of impressions paints a picture of a care center that is deeply felt by families and residents, showing both warmth and frustration in different moments. On one hand, there is a strong sense of gratitude for long years of service and the way people in the building treat each other like family. On the other hand, there are sharp memories of hardship and moments when the experience did not meet expectations, leaving a sting that lingers with those who rely on the facility for care.
One of the most heartrending notes comes from a family member who speaks of a grandmother who devoted many years to the center. The sentiment is that it is hard to reconcile the way she gave so much to the place with how difficult it was when it was her turn to receive care. The frustration is palpable: it's described as heartbreaking when the center could not reciprocate the years of service she had given. This memory underscores a tension at the heart of the facility's story - valuing dedication while facing real gaps in the care experience for those who have earned it.
There is also a strong, positive thread about the care of another family member who currently resides there. The writer notes that their older brother lives at the center and that they are very grateful for the care he receives. The staff is described as "very good to him," and this care becomes a source of relief and appreciation for the writer. In these passages, the center is portrayed as a place where individual attention and kindness from staff members can make a real difference in the day-to-day lives of residents and their families.
Yet not all of the experience is smooth or ideal. There is a blunt, striking line about a negative moment at the front desk: waiting outside the doors for ten minutes after encountering a rude or unhelpful attitude from the phone staff on what felt like the tenth ring. The sentiment attached to this memory is rueful and sharp - a reminder that communication and a courteous welcome are essential to making families feel supported. Even when other aspects of the center shine, this encounter casts a shadow over the overall impression and highlights how important it is for reception and frontline staff to convey patience and respect.
Despite that stumble, there are clear moments of praise for the atmosphere when you are inside. The writer expresses that they have been "thoroughly pleased" with how residents are treated as if they are family. When visiting, it feels like visiting a group of friends rather than a cold institution. The sense that the environment is welcoming, warm, and affectionate is reinforced by the belief that the staff genuinely treats loved ones like family. This sense of belonging is reinforced by mentions that the environment feels less austere and more like a home, with notes about how the mom in the care fits in with and appreciates the staff. Cleanliness is a recurrent compliment, suggesting that the physical environment supports the overall positive impression of care and attention.
At the same time, there is a critique aimed at the hospital administration, described as unprofessional and lacking care or regard for the employees who help create a welcoming home for the guests. This viewpoint emphasizes that leadership and organizational behavior can either strengthen or undermine the daily experiences of residents and their families. When the people responsible for running the facility themselves appear detached or unkind, it can dampen the otherwise strong feelings of warmth that residents and families associate with the staff on the ground.
Several brief notes reinforce a generally positive assessment: the center is described as a great place and clean, underscoring pride in the upkeep and the overall environment. Still, amid the positive comments, there is a persistent call for attention to specific areas - especially the need for better training for younger staff and greater empathy in how they interact with residents. The concern is that while the core team may be doing well, the newer or younger employees may struggle to connect in the same heartfelt way that long-tenured team members do.
In sum, the stories reveal a community that can feel like a second family to those who live there and visit often. The strengths highlighted are a compassionate, family-like approach from many staff members, a clean and inviting environment, and moments of genuine relief for families who see their loved ones cared for with kindness. Yet there are clear, actionable concerns: the need for more consistently professional administration; improved communication at the front desk; and enhanced training focused on empathy for younger staff. Taken together, these perspectives sketch a portrait of a center with real heart and heartfelt connections, while also recognizing opportunities to grow and strengthen the overall care experience for every resident and their family.
The Good Samaritan Society - Red Oak is an assisted living community located in Red Oak, IA. This vibrant and welcoming community offers a range of amenities to enhance the quality of life for its residents.
As soon as you step inside, you will notice the beauty salon where residents can enjoy pampering and grooming services. Each resident's entertainment needs are catered to with cable or satellite TV available in their private rooms. The community also operates transportation services to ensure that residents can easily get around town.
For those looking to stay connected and engaged, there is a computer center with high-speed internet access. A dining room provides restaurant-style meals for residents to enjoy together. Additionally, there is a fully furnished space that allows for gatherings and socializing.
Residents can participate in various activities within the community, such as games in the gaming room or enjoying the beautiful outdoor garden spaces. There is also a fitness room available for physical wellness activities.
The Good Samaritan Society - Red Oak takes care of housekeeping services to reduce the burden on residents. Each room comes with a private bathroom and kitchenette facilities for added convenience. Move-in coordination is provided to assist new residents with settling into their new home.
The community also offers non-medical transportation arrangements, ensuring that residents can attend doctors' appointments without worry. A wellness center on-site focuses on promoting mental well-being for all residents.
Care services at this assisted living community are comprehensive and personalized according to individual needs. Trained staff are available 24/7 through the call system, providing supervision and assistance with activities of daily living such as bathing, dressing, and transfers.
Dietary needs are thoughtfully attended to, including special dietary restrictions such as diabetes diets or other specific requirements. Medication management is also provided to ensure that residents receive their medications safely and on time.
Residents can enjoy concierge services and planned day trips organized by the community's staff members. They can also participate in resident-run activities and scheduled daily activities to stay socially active.
The Good Samaritan Society - Red Oak benefits from its convenient location, with multiple cafes, parks, pharmacies, restaurants, and places of worship located nearby. There are also transportation options available for easy access to these amenities. Additionally, several hospitals and a theater are just a short distance away.
Overall, this assisted living community provides a comfortable and engaging environment where residents can enjoy an active lifestyle while receiving essential care services and support.
Good Samaritan Society - Red Oak is located at 201 Alix Avenue, Red Oak, IA 51566 in Pottawattamie County, Iowa
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