Oakland Manor
Save737 North Highway, Oakland, IA 51560
For more information about senior living options: (844) 490-3973
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Across the many voices written about Oakland Manor, a pattern of serious concern and mixed experience emerges. For some families, the care has at times felt lacking in basic warmth and responsiveness, while others concede that there may be staff who are kind and capable but still operate within a system that leaves residents and their loved ones anxious about communication, safety, and dignity. The spectrum runs from praise for individual workers to stark accusations of neglect and even mistreatment, painting a complicated picture of a facility that increasingly garners strong opinions on either end of the spectrum.
Several accounts center on alarming lapses in basic care and communication. One thread describes a furnace outage that seemingly prompted little to no notification to families, with residents left to endure cold and discomfort. In that same vein, there are reports of family members feeling threatened when they attempted to make arrangements for a grandmother outside the facility, and complaints that blankets or other necessities to stay warm were not provided. The prevailing sentiment is that important updates about a loved one's condition or needs did not reach families promptly, leaving relatives feeling out of the loop during stressful moments.
The interpersonal climate inside the manor is another major point of contention. A recurring accusation is that staff and leadership can be unresponsive or openly unsympathetic toward residents. In some reviews, the administrator is described as hands-off, and the overall leadership as unwilling or unable to assist when issues arise. One director, Erin Dye, is singled out in multiple claims as not taking decisive action to fix problems, while others acknowledge that there can be compassionate care from some staff members even as they feel the system as a whole collapses under miscommunication and neglect. Some reviewers mention attempts to engage in dialogue or to defend the facility's reputation with replies that feel more about saving face than addressing the root concerns.
There are vivid and alarming anecdotes about neglect, mismanagement, and even outright loss. Stories range from clothing and personal belongings going missing - pants and other items reportedly disappeared, with families waiting months for refunds or replacements - to rooms that were dirty or poorly maintained, with residents left waiting long stretches for baths, assistance, or even basic attention. One account describes a patient who was allowed to remain in discomfort for hours, with call bells ignored and the sense that residents could be left in unsafe or unsanitary conditions. There are mentions of rooms without privacy, inadequate therapy, and inconsistent or questionable billing practices tied to Medicaid, all of which amplify concerns about whether residents' rights and finances are being respected.
Amid the chorus of complaints, there are a few counterpoints that complicate the portrait. Some reviewers insist that certain staff members are wonderful and that care for their loved ones has been genuinely good, and a few praise the communication and teamwork across disciplines when it does happen. One account asserts that the facility has improved over the last couple of years, and another highlights a positive experience with the staff surrounding a specific family member, stressing that meaningful questions can be answered and that transitions are handled "one step at a time." These notes of improvement and individual warmth suggest that, at times, compassionate care does occur within a facility that otherwise struggles with consistency and accountability.
Other reviews offer a more somber conclusion: stories of lasting damage to trust and well-being. A number of readers describe conditions that feel unsafe or unsanitary - heat failures in winter, beds not properly tended, rooms that feel dirty or poorly kept, and residents who seem to be left without adequate help or even basic dignity. Some posts recount life-altering moments where an uncle or grandmother was left in distress, kept waiting for help, or left with their personal items mishandled or lost. A few accounts explicitly urge against bringing a loved one to the facility, citing persistent problems with cleanliness, respect, and timely response to needs as reasons to look elsewhere.
In the end, the impressions converge on a facility that inspires strong emotions and difficult judgments. For some families, Oakland Manor represents a place that can offer good moments of care within a framework that, too often, fails to consistently protect residents and communicate with families. For others, the facility feels operationally deficient, potentially dangerous, and ethically troubling, with stories of neglect, mismanagement, and broken trust that leave lasting scars. The range of experiences underscored by these accounts underscores the importance of thorough due diligence, candid conversations with staff, and careful observation of how a facility manages heat and safety, communicates with families, and treats the most vulnerable residents who call it home.
Located in the charming town of Oakland, IA, Oakland Manor is an assisted living community that offers a comfortable and enriching lifestyle for its residents. Our community provides a wide range of amenities and care services to ensure that our residents receive the support they need while enjoying a fulfilling life.
Our residents can pamper themselves at our on-site beauty salon or relax and watch their favorite shows with cable or satellite TV in their fully furnished apartments. We offer community-operated transportation for outings and errands, as well as transportation arrangements for non-medical needs and doctor's appointments.
For those who love technology, we have a computer center with Wi-Fi/high-speed internet access so our residents can stay connected with family and friends. Our dining room offers restaurant-style dining where residents can savor delicious meals prepared by our staff who cater to special dietary restrictions.
Keeping active is important to us, which is why we have a fitness room and offer fitness programs to help our residents maintain their physical well-being. In addition, we have a gaming room, small library, and scheduled daily activities to keep everyone engaged and entertained.
The safety and well-being of our residents are paramount. That’s why we provide 24-hour call system and supervision, assistance with daily activities such as bathing, dressing, transfers, medication management, meal preparation, diabetes diet monitoring, and mental wellness programs.
Outside amenities include a beautiful garden and outdoor space where our residents can enjoy nature. We also offer housekeeping services to ensure a clean and comfortable environment at all times.
Oakland Manor is conveniently located near parks, pharmacies, physicians' offices, restaurants, and places of worship; making it easy for our residents to access necessities and indulge in leisure activities.
At Oakland Manor in Oakland, IA, we strive to create an environment where seniors can thrive physically, mentally, socially while receiving personalized care tailored to their individual needs.
Oakland Manor is located at 737 North Highway, Oakland, IA 51560 in Pottawattamie County, Iowa
Oakland Manor on seniors.fyi includes 12 photos including images showing decor, interior, landscaping, outdoor, healthcare, grass, aerial view, living room, and more.
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