910 North Eisenhower Avenue, Mason City, IA 50401
For more information about senior living options: (844) 490-3973
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The Diabetes Center has wonderful and knowledgeable people. The rooms for patients are nice. It doesn't have the hospital smell to it. The facility is excellent and on par with East.
The front desk staff at the Family Medicine Residence department does not listen and redirects callers, wasting time. There are poor treatment results and difficult personalities/attitudes among some nurses and doctors at West Campus and Main Hospital. The emergency room waiting times are very long and the staff appear unprofessional. Dr. John Swisher is two-faced and only cares about his patients when it's convenient; he used to be good but now leaves patients hanging. His nurse is cold. There is a perceived trend of negative attitudes among Mercy staff. The front desk clerk was very rude, and the ER delayed for about five hours before a doctor could see the patient.A wide range of patient experiences emerges from Mercy's health system, painting a picture of strong contrasts between administrative annoyances, care quality in some areas, and disappointment in others. Across campuses - west, main, and east - people describe both positive and negative moments that shape their overall impression of how care is delivered and coordinated. While some departments are praised for their expertise and comfort, others are criticized for communication issues, delays, and inconsistent bedside manner.
One recurring theme is frustration with the frontline contact and appointment handling. A caller recounts an experience with the person who answers the phone at the Family Medicine and Residence department, saying the operator did not listen and repeatedly transferred the caller to different departments after attempting to explain the appointment. The complaint emphasizes wasted time and a sense that administrative staff do not adequately support patients in navigating their schedules, which can compound stress when someone is trying to manage a medical visit or urgent concern.
Negative experiences with direct care also appear prominently. Several reviewers recount problems in the treatment of loved ones, noting poor results and difficult personalities among some nurses and doctors at both the west campus and the main hospital. Emergency department times are described as excessively long, with a sense of unprofessionalism accompanying the delays. These accounts suggest that, for some patients, the care environment in acute settings feels disorganized and discouraged by interpersonal friction as much as by the medical outcomes themselves.
Despite these criticisms, the reviews are not uniformly bleak. There are explicit positive notes that some Mercy campuses are "excellent," and that certain services compare favorably with other campuses - specifically mentioning parity with the east campus. In particular, the Diabetes Center is highlighted as having wonderful and knowledgeable staff, signaling that specialized clinics within the system can deliver high-quality, well-regarded care even when other experiences fall short.
There is a strongly critical portrait of a specific physician, Dr. John Swisher of the Family and Sports Medicine clinic. According to one reviewer, he is "two-faced" and only cares about his patients when it's convenient for him, a betrayal of the way he used to be perceived as effective. The same account notes that his nurse was cold, and that a troubling trend of dissatisfaction with Mercy staff follows these experiences. The reviewer emphasizes their own quiet, respectful demeanor - being ill does not justify being treated poorly - and casts the impression that their grievances are not about anger or confrontation but about feeling abandoned when care becomes complicated.
Other accounts echo the intensity of frustrations, such as a report insisting that the front desk staff member was "very rude," paired with a dramatic sense of delay in the emergency department - "going on 5 hours for the ER to get my daughter seen by a doctor." These remarks underscore the emotional toll of waiting and the perception that basic courtesy and efficiency are not consistently present in urgent care contexts. The combination of rude encounters and long waits creates a potent negative impression for families seeking timely and compassionate attention.
Yet even within the criticisms, there are recognizable positives that balance the overall picture. A reviewer notes that the rooms are nice and that there isn't the familiar hospital odor, suggesting a more comfortable or welcoming physical environment for patients. This sentiment points to a domain where Mercy performs well: the physical setting and patient comfort. Additionally, the Diabetes Center's reputation for knowledgeable staff stands out as a bright spot - an example of how specialized clinics within the same system can deliver excellent care and expertise that resonates with patients.
Taken together, the collection of experiences reveals a healthcare system with clear strengths and clear gaps. Positive assessments highlight well-run specialty services and patient-friendly environments, while negative experiences draw attention to communication hurdles, administrative inefficiencies, and inconsistent bedside interactions. The contrasts between campuses and departments suggest variability in practice and culture, with some teams delivering high-quality care and others leaving patients feeling unheard or stalled in the care process.
22 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Mercyone North Iowa Medical Services in Mason City, IA is an assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. The community features fully furnished accommodations with cable or satellite TV, Wi-Fi/high-speed internet, and a small library for leisurely reading. Each living space includes a kitchenette for residents who prefer to prepare their own meals, but restaurant-style dining is also available for those who prefer not to cook. Housekeeping services are provided to maintain a clean and organized environment.
Residents at this assisted living community receive 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. In addition, specialized care is provided for individuals with diabetes through a carefully planned diet. The staff is trained in medication management to ensure that residents receive their medications accurately and on time.
The community promotes mental wellness through its dedicated program aimed at supporting the emotional health of residents. This includes various activities designed to stimulate cognitive function and overall well-being. Additionally, special dietary restrictions are accommodated to meet the unique needs of each resident.
Residents can enjoy a variety of engaging activities held both within the community and in nearby locations. The community encourages resident involvement by offering resident-run activities as well as scheduled daily activities for all residents to enjoy.
Conveniently located in Mason City, IA, the community has easy access to several cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, theaters, and hospitals. This ensures that residents have access to essential services and recreational opportunities.
Overall, the Mercyone North Iowa Medical Services provides a comfortable living environment with comprehensive care services tailored to meet the individual needs of each resident.
Mercyone North Iowa Medical Services is located at 910 North Eisenhower Avenue, Mason City, IA 50401 in Worth County, Iowa
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