1015 Wesley Drive, Maquoketa, IA 52060
To contact a resident: (319) 652-4967
For more information about senior living options: (866) 208-4318
Overall Review of Crestridge Care Center
Pros
The staff were friendly and helpful.- Issues were addressed promptly by the staff, especially Michelle.
- The staff communicate changes in residents’ care, and families are pleased.
- The staff are fantastic and cheerful, and the bright, homelike setting makes it the best choice in the area.
- Crestridge feels like a second home to residents.
- Residents are settling in well.
Cons
The facility does not treat residents with dignity and blames understaffing, even telling a resident to use a diaper instead of providing a bedpan or a commode, which is described as ridiculous and disgusting.- Management is criticized as poor.
- The MDS coordinator yelled at a visitor during visiting hours in front of residents, accusing them of inappropriate dress, which upset residents and was described as poor management.
Review
Crestridge Care Center in Maquoketa, IA, is best suited for seniors who prize a cheerful, homelike atmosphere and front-line staff who actively engage residents. The setting tends to feel like a welcoming extension of home, with a bright, lived-in vibe that supports daily routines and social interaction. This makes it an appealing option for residents who do not demand around-the-clock clinical escalation and for families that want visible, personable care moments, friendly greetings, help with daily activities, and a steady, reassuring presence from caregivers.
However, the community may not be ideal for those requiring consistently strong dignity in care and tight administrative oversight. Understaffing is cited as a core issue, and when staffing dips, some residents report unacceptable practices. Those who prioritize meticulous standard of care, clear dignity policies, and steady, non-reactive management will want to consider alternatives with stronger staffing models and more consistent leadership. In short, the environment works best when staffing is robust and supervision is steady; when that falters, the quality of daily care deteriorates quickly.
On the plus side, front-line staff are repeatedly described as friendly, helpful, and responsive. Several reports highlight staff who communicate changes in care promptly and who address issues as they arise. For families newly connected to Crestridge, the transition is often described as smooth, and some residents and relatives speak of the facility as a second home. Acknowledgment from management in some instances shows willingness to respond to concerns. When operations are well-supported, the cheerful demeanor of caregivers and the homelike setting translate into a genuinely comforting daily experience that families can notice during visits.
Yet serious blemishes appear in multiple accounts. One review condemns staff for failing to treat residents with dignity and cites a bedpan substitute as a troubling practice. Another critique targets management directly, with accusations of poor leadership and even staff members raising voices in front of residents and visitors. The line “as long as state approves” hints at regulatory pressures and ongoing constraints that illuminate a dependency on external approvals rather than internal strength. Taken together, these concerns underscore a real risk: if management falters or staffing becomes thin, the tone, respect, and consistency of care can shift markedly and quickly.
Families evaluating Crestridge should use a disciplined visitation strategy. Inquire about current staffing levels and caregiver ratios across shifts, request to review the latest care plan and updates, and ask about the process used to handle complaints and dignity concerns. Observe how staff interact with residents during tours and meals, and speak with multiple residents and family members about consistency of care. Request a straightforward explanation of how issues like diaper versus bedpan care are managed, and whether there is a clear plan to bolster staffing or supervisory oversight to prevent lapses. A resident’s day should feel consistently supported, not contingent on the momentary mood of the team.
In the final assessment, Crestridge offers a warm, homey environment with undeniably strong frontline engagement when operations are running smoothly. For families prioritizing daily warmth and personal connection, it remains a compelling option worth a serious look. For those who require rigorous clinical oversight, impeccable dignity standards, and steady, proactive management, alternatives should be pursued. The decision hinges on balancing the prosaic pleasures of a cheerful, familial setting against the real risks associated with understaffing and managerial fragility. Proceed with diligence, seek concrete assurances, and let the replies guide whether Crestridge aligns with the loved one’s care goals.
75 resident community capacity
Assisted Living
Skilled Nursing Facility
Activities on-site
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Devotional services off-site
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Dubuque Municipal (23 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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