1720 Central Avenue East, Hampton, IA 50441
For more information about senior living options: (844) 490-3973
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The reviewer was impressed with the hospital after watching More Than Conquerors and gave it a five-star rating, recommending it. Kadar credits the great staff at FGH with saving his life after a truck accident and expresses heartfelt gratitude. A longtime patient trusts FGH and relies on the staff to take care of their family. New provider additions, including Dr. Singh, are praised for knowledge and patience, and Ally is commended for providing wonderful, quick care. The facility is praised for having great staff, being friendly and clean, with excellent doctors.
The Franklin General ER reportedly failed to inform patients before treatment that insurance might not be billed, leaving them with unexpected charges. Billing practices were criticized for not coordinating with the patient's insurance, resulting in bills being sent to collections. A nurse named Deb was described as terrible, lacking compassion, and engaging in homophobic behavior toward the patient's wife. The long-term care facility was criticized for inadequate staffing and not keeping clients happy. It was described as despicable to be charged $800 for less than five minutes of care, with staff unprepared and using nearly finished tape. The ER was accused of misdiagnosing heart attacks, making a family member wait 45 minutes, and delaying CPR for over 14 minutes, necessitating transfer for proper treatment. A reviewer warned others to avoid the facility, stating, "Go there if you want to die," and calling the staff idiots.Franklin General Hospital is best suited for families that prize dedicated, bedside clinicians and a stream of new provider talent who can respond quickly when problems arise. The facility earns trust from patients who emphasize humane, attentive care and practical, on-the-ground responsiveness from physicians and nurses. It can work well for those who value personal connections with care teams and who are comfortable navigating a mixed experience across departments. This is not a one-size-fits-all ER or hospital, but a place where strong individual performances - especially from newer providers - can make a meaningful difference in acute situations and follow-up care.
There are clear flags to consider alternatives, especially for families whose top priority is consistent administrative transparency and risk-averse emergency care. A number of reviews raise concerns about billing practices and insurance coordination, including instances where pre-treatment billing expectations were poorly communicated and post-care bills appeared without clear insurer engagement. For those who must rely on out-of-pocket stability or who want every financial interaction spelled out before service, a larger center with a more standardized billing protocol may reduce anxiety. Likewise, families needing highly predictable, heart-attack?level emergency response might prefer a trauma-capable facility with longstanding, widely validated emergency protocols.
The strongest pros at Franklin General Hospital center on the clinical bedside: compassionate, capable staff; moments of standout human care; and a sense that, when conditions permit, the team will go the extra mile. Testimonies highlight dedicated nurses and doctors who connect with families, and several recent provider additions are described as knowledgeable, patient-centered, and responsive to both patient and caregiver concerns. In urgent cases, especially the stories of dramatic recovery after trauma, the care teams have demonstrated competence, grit, and a willingness to collaborate with families to navigate complex needs. Clean facilities, friendly staff, and access to a broad doctor network contribute to a practical, patient-forward experience where it counts.
However, the cons are not incidental and can color the overall value proposition. Billing and insurance friction recurs in multiple accounts, with complaints about delayed or unclear communications and collections pressure that undermine the trust built in the exam room. The ER experiences cited include serious lapses in diagnostic clarity and response time in some cases, along with critical moments when CPR or triage did not begin promptly. There are also reputational notes about inconsistent attitudes among staff, including an incident described as homophobic treatment by a nurse, and a sense that some patients waited longer than acceptable before care or answers were provided. These threads matter because they directly affect the perceived safety net that a community hospital should provide in emergencies.
Yet, the offsetting positives can be meaningful for families weighing options. When the hospital's clinicians perform well, families experience timely tests, respectful communication, and practical, outcome-oriented care. The presence of newer providers appears to lift access and engagement, with specific praise for doctors who validate family concerns, streamline care plans, and keep the patient's trajectory in view. In practice, this translates to faster in-and-out experiences for minor illnesses or injuries, better coordination for follow-ups, and a sense that the hospital can handle unexpected events with courage and competence. In short, strong medical teams and improving provider breadth mitigate some of the frustrations that show up in billing and episodic missteps.
Decision-making guidance is clear. If prioritizing humane bedside care and access to a refreshed provider roster matters most, Franklin General Hospital can be a solid top choice, provided there is an upfront plan to manage insurance questions and a candid discussion about expectations during emergencies. Prospective families should probe billing processes, confirm what is and isn't covered by their insurer, and understand the exact steps if a transfer or follow-up is needed. In cases of strong cardiac risk, chronic complex needs, or where rapid, consistently replicated emergency performance is non-negotiable, it is prudent to compare alternatives in the region with long-standing trauma and billing transparency records. This community delivers genuine care when the moment demands it, but the experience hinges on the quality of the individual providers and the clarity of the financial processes surrounding care.
52 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Franklin General Hospital in Hampton, IA is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community boasts a beauty salon where residents can enjoy professional hair and beauty services. Cable or satellite TV is available in each room for entertainment purposes. Community operated transportation is provided for easy access to nearby locations.
The computer center allows residents to stay connected with their loved ones and keep up with the latest technology trends. A dining room is available where meals are served in a restaurant-style setting, offering a pleasant dining experience for residents. The fitness room encourages physical activity and promotes overall health and wellness.
Residents at Franklin General Hospital have fully furnished accommodations, including private bathrooms and kitchenettes for added convenience. Housekeeping services ensure that living spaces are kept clean and comfortable. Move-in coordination assistance is provided to ease the transition process for new residents.
Outdoor space and gardens provide a tranquil environment for relaxation or socializing with other residents. A gaming room, small library, and wellness center are also available to cater to various interests and hobbies. Wi-Fi/high-speed internet keeps residents connected to the digital world.
The community provides 24-hour call systems as well as supervision to ensure the safety of all residents. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Medication management helps maintain proper healthcare routines.
Franklin General Hospital offers special dietary restrictions such as diabetes diets and accommodates other dietary needs upon request. Transportation arrangements are made both for non-medical purposes and for doctors' appointments.
Residents can enjoy a variety of activities offered by the community, including fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are also available to assist with any specific needs or requests.
Located conveniently near cafes, parks, pharmacies, physicians’ offices, restaurants, places of worship, theaters, hospitals, and transportation facilities, Franklin General Hospital provides easy access to a range of amenities and services in the surrounding area.
Franklin General Hospital is located at 1720 Central Avenue East, Hampton, IA 50441 in Franklin County, Iowa
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