Franklin General Hospital

1720 Central Avenue East, Hampton, IA 50441

For more information about senior living options: (844) 490-3973

3.7 from 21 reviews
5 stars
12
4 stars
1
3 stars
2
2 stars
1
1 stars
5

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    Overall Review of Franklin General Hospital

    Pros

    • pro The hospital earned a five-star rating and a recommendation from a reviewer who liked it after watching More Than Conquerors.
    • pro Kadar credited the great staff at FGH with saving his life and expressed deep gratitude.
    • pro Kadar said he felt love from the hospital and would never forget the staff Becky, Deanna, Jade, Desiree, Rhonda, and Sue.
    • pro The new provider additions at FGH have made a real difference.
    • pro Dr. Singh was knowledgeable and patient, addressing the mother's issues and validating the family's concerns.
    • pro Ally provided wonderful care, fitting them in last minute and getting them in and out quickly.
    • pro A long-time patient expressed trust in the staff and their ability to care for the family.
    • pro The patient thanked the staff and described them as amazing and unforgettable.

    Cons

    • pro A reviewer claimed Franklin General ER did not inform them in advance whether insurance would be billed before starting treatment for their child.
    • pro They alleged the hospital did not coordinate with the daughter's insurance and sent the bill to collections.
    • pro The review described a nurse named Deb as homophobic, unempathetic, and ignoring the patient's spouse.
    • pro A reviewer stated the ER misdiagnosed multiple heart attacks, left a loved one waiting 45 minutes for a physician, and did not begin CPR for over 14 minutes.
    • pro They claimed staff googled how to treat a broken pinky and charged $800 for less than five minutes of care.
    • pro One reviewer described the care as despicable and criticized healthcare in America as disgusting.
    • pro A review warned others to avoid the facility, saying "Go there if you want to die" and calling the staff "a bunch of idiots."
    • pro They criticized the nursing facility long-term care for inadequate staffing and failure to keep clients happy.

    Review

    The collection of remarks about this hospital reveals a striking spectrum of experiences, from life-saving care and compassionate staff to frustrating billing practices and disappointing interactions. On one end, several people praise the hospital for saving lives and delivering skilled medical attention, while on the other end, others describe painful administrative missteps, perceived bias, and concerns about competence. Taken together, the comments paint a hospital that can be a source of reassurance for some and a source of stress for others, depending on the moment and the particular department involved.

    Billing and insurance struggles stand out as a major thread in the complaints. One parent explains that the children's insurance covers out-of-state ER visits, yet the Franklin general ER did not hint before treatment that they might not be able to bill the insurance. The staff member offering this warning apparently did not know what they were talking about, and the result was uncertainty and fear about potential bills. The reviewer notes they provided the insurance card and explained that the insurance would cover the bill, and even contacted the insurer to clarify, only to be told there was no record of any attempt to reach the insurance company. The outcome, according to the account, was a bill going to collections despite the patient's efforts to communicate and resolve payment. This combination of late information and miscommunication feeds a sense that patients are left in the dark during urgent care, rather than being guided through the billing process upfront.

    Among the negative accounts, one particular nurse is singled out for a hostile experience. A family recounts an encounter with a nurse named Deb who they say was homophobic in her communication with the wife, effectively ignoring the husband's input and then questioning whether medications had been taken. The reviewer describes the interaction as a terrible experience that lacked compassion and professional courtesy, portraying a specific staff member as a barrier to feeling safe and heard in a crisis.

    Not all feedback is bleak, however. A reviewer who watched a film, More Than Conquerors, says they liked the hospital and gives it a five-star rating in that moment, suggesting that the hospital has features or moments that can inspire strong positive impressions. Separately, an individual named Kadar shares a deeply grateful account of being a patient after a truck accident. He credits the staff with saving his life, recounting that he felt fear upon arrival but happiness upon discharge, and he specifically names several team members - Becky, Deanna, Jade, Desiree, Rhonda, and Sue - who made a lasting impact. That narrative underscores the hospital's potential to deliver life-changing care and to foster a sense of genuine care and community among patients and their families.

    There are also observations about the broader care environment beyond the ER. A commenter notes that the nursing facility long-term care could benefit from stronger staffing and better abilities to keep clients happy and content, suggesting systemic issues in ongoing, non-emergency care. Another strong critique focuses on the ER experience: a claim of paying $800 for a nurse and a doctor's visit that lasted less than five minutes, followed by a long wait and a sense that the staff lacked direction or expertise. The reviewer describes the staff as uncertain, notes that they used online sources to diagnose a broken pinky, and criticizes the subsequent referral process to a hand specialist. The sentiment is blunt: "healthcare in America is disgusting," reflecting deep disappointment with both the timeliness and perceived quality of care in that moment.

    Despite these harsh critiques, there are voices of trust and validation. One reviewer emphasizes long-term engagement with the hospital, citing ER services, the clinic, and other treatments as a consistent source of care they trust for their family. Another positive note highlights the addition of new providers to the FGH team, with Dr. Singh described as knowledgeable and patient, attentively addressing not only the patient's issues but also validating the concerns and needs of a caregiver learning to navigate a new role. An additional mention praises a staff member named Ally for squeezing in a sick relative on short notice and delivering prompt, attentive care. These anecdotes illustrate that when relationships with staff are strong and processes run smoothly, the hospital is capable of delivering meaningful, efficient, and compassionate care.

    A provocative mixed message closes the set: another negative sentiment warns prospective patients to "Go there if you want to die," labeling the staff as "a bunch of idiots." This stark image stands in tension with the other testimonials that celebrate life-saving interventions and caring providers. Taken together, these parallel voices reveal a facility that can be a beacon of relief and hope for some families while feeling impersonal, inconsistent, or even dangerous to others in different circumstances.

    What emerges is a portrait of a hospital with notable strengths and notable flaws. The most durable positives are the stories of life-saving interventions, compassionate individuals, and timely help from dedicated staff who go above and beyond under challenging conditions. The recurring criticisms focus on billing transparency and speed, the risk of miscommunication around insurance coverage, perceived bias in patient interactions, and the uneven quality of emergency and long-term care experiences. For some patients, trust is built through personal connections with specific clinicians who listen and explain; for others, encounters with opaque billing practices, long waits, or dismissive behavior erode confidence in the system.

    Features

    Housing

    • 52 resident community capacity 52 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Franklin General Hospital in Hampton, IA is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community boasts a beauty salon where residents can enjoy professional hair and beauty services. Cable or satellite TV is available in each room for entertainment purposes. Community operated transportation is provided for easy access to nearby locations.

    The computer center allows residents to stay connected with their loved ones and keep up with the latest technology trends. A dining room is available where meals are served in a restaurant-style setting, offering a pleasant dining experience for residents. The fitness room encourages physical activity and promotes overall health and wellness.

    Residents at Franklin General Hospital have fully furnished accommodations, including private bathrooms and kitchenettes for added convenience. Housekeeping services ensure that living spaces are kept clean and comfortable. Move-in coordination assistance is provided to ease the transition process for new residents.

    Outdoor space and gardens provide a tranquil environment for relaxation or socializing with other residents. A gaming room, small library, and wellness center are also available to cater to various interests and hobbies. Wi-Fi/high-speed internet keeps residents connected to the digital world.

    The community provides 24-hour call systems as well as supervision to ensure the safety of all residents. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Medication management helps maintain proper healthcare routines.

    Franklin General Hospital offers special dietary restrictions such as diabetes diets and accommodates other dietary needs upon request. Transportation arrangements are made both for non-medical purposes and for doctors' appointments.

    Residents can enjoy a variety of activities offered by the community, including fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are also available to assist with any specific needs or requests.

    Located conveniently near cafes, parks, pharmacies, physicians’ offices, restaurants, places of worship, theaters, hospitals, and transportation facilities, Franklin General Hospital provides easy access to a range of amenities and services in the surrounding area.

    Nearby Places of Interest

    Pharmacies

    • Medical Center Pharmacy (0.2 miles)
    • Koerner-Whipple Pharmacy (1.2 miles)
    • Rick's Pharmacy (1.2 miles)
    • Mercy Family Pharmacy (10.2 miles)
    • Clinic Pharmacy (15.6 miles)
    • Rieber Clinic Pharmacy (15.8 miles)
    • Good Neighbor Pharmacy (15.8 miles)

    Places of Worship

    • Faith Baptist Church (0.2 miles)
    • Church Of The Living Word (0.8 miles)
    • General Conference Of Seventh-Day Adventists (0.9 miles)
    • Gospel Hall (0.9 miles)
    • Youth For Christ (0.9 miles)
    • Lighthouse of Life (0.9 miles)
    • St Paul Evangelical Lutheran Church (1 miles)

    Restaurants

    • McDonald's (0.9 miles)
    • 7 Stars Family Restaurant (1 miles)
    • La Jarochita Family Restaurant (1.1 miles)
    • Conconut Lounge (1.1 miles)
    • B & C Kitchen (1.1 miles)
    • Restaurant La Amiguita (1.2 miles)
    • Tortilleria R US (1.2 miles)

    Theaters

    • Windsor Theatre (1.1 miles)
    • Metropolitan Opera House (16 miles)

    Physicians

    • Hampton Clinic (1.1 miles)

    Hospitals

    • Hampton Health Care Center (1.1 miles)
    • Franklin General Hospital (1.5 miles)
    • Franklin Medical Center (9.3 miles)
    • Ellsworth Municipal Hospital (14.8 miles)
    • Presbyterian Village (15 miles)
    • Scenic Living Communities (15.3 miles)
    • Ackley Medical Center (15.5 miles)

    Cafes

    • Rustic Brew (1.2 miles)
    • Block 10 at 1921 City Hall (10.4 miles)
    • The Gathering Place at the Pine (15.2 miles)

    Transportation

    • U-Haul (1.2 miles)
    • U-Haul Neighborhood Dealer (1.6 miles)
    • Hampton Airport (2.1 miles)

    Parks

    • Progress Park (1.3 miles)
    • Harriman Park (1.4 miles)
    • Hampton City Park (1.6 miles)
    • Beeds Lake State Park Officer (3.2 miles)
    • Maynes Grove (4.8 miles)
    • Mallory Memorial County Park (6.1 miles)
    • Galvin Park (10.1 miles)

    Frequently Asked Questions

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