ProMedica Utica Ridge in Davenport, IA

Pros

• The nurses were wonderful, patient, caring, and took their time to speak with me when I had questions.
• The staff here are wonderful, friendly, informative, and caring; the therapists are great as well.
• The building is beautiful inside, recently remodeled, and comfortable, clean, and relaxing for visitors and patients.
• Harmony Utica Ridge is a beautiful building; the staff are friendly and willing to assist with residents' needs, and they treat the residents like family.
• The rehab department is top-notch, caring, and understanding, yet motivational.
• The therapy staff are encouraging and motivating.
• The facility is up-to-date and spotless, with phenomenal food and excellent therapy services.
• The CNAs and nurses are very helpful and attentive, and they treat residents like family.
• The staff greet visitors with a warm smile and treat loved ones with care and comfort.
• ProMedica Utica Ridge is highly recommended for the best therapy; all therapists are great.

Cons

• The night staff is described as horrible and uncaring.
• Aides are often rude and only a few nurses are decent.
• Staff failed to respond to bathroom calls, leaving residents to suffer.
• The facility is called a joke and a place where patients suffer.
• Pain medications were withheld for hours, with staff becoming defensive and accusatory.
• The food is described as inedible and poorly prepared.
• Personal items were reported missing and staff were accused of going through patients' belongings.
• The care quality is so poor that some reviewers say the facility should be shut down.

Review

ProMedica Utica Ridge is best suited for families prioritizing strong rehabilitation services and a modern, inviting environment for short-term recovery and post-hospital rehab. The facility repeatedly earns praise for its therapy department, with therapists who are described as capable, motivating, and patient, and for a building that feels light, clean, and well-maintained after recent remodeling. For residents who need skilled rehab to regain mobility and independence, this community can deliver meaningful progress and a care team that treats recovery as a collaborative effort with families. That said, it is less consistently compelling for those seeking steady, 24/7 reliability in long-term care, where caregiver consistency and meticulous medical management are non-negotiable.

Those considering alternatives should weigh the reality that several reviews flag uneven experiences that intensify at night and across shifts. Night staff credibility and responsiveness are repeatedly called into question, with accounts of delayed assistance, missed medications, and gaps in essential care. Other reports highlight variability in housekeeping, timely bathing, and the handling of personal belongings, plus complaints about administration responsiveness to family concerns. For a family that cannot tolerate chronic uncertainty about who will be caring for a loved one at any hour, this facility warrants a careful, comparative look against peers with demonstrably steadier 24/7 coverage and fewer reported lapses.

The strongest pro-con equation here leans toward therapy and resident-focused care offsetting some of the reliability concerns. The therapy teams receive frequent praise for their competence and dedication, and the CNA/nurse staff - where consistently described as caring and engaged by many families - can drive meaningful rehabilitation outcomes. The campus itself - bright, modern, and frequently cited as well kept - complements a positive rehab experience, helping residents feel at ease during lengthy therapy sessions and daily routines. Additionally, success stories from families who saw real recovery progress or smooth transitions home after rehab reinforce the sense that, when staffing is aligned and attentiveness is available, the facility delivers on its core promise of effective, hands-on rehab and personalized attention.

However, the constellation of cons cannot be ignored. Multiple reviews recount episodes of care gaps that verge on neglect: long waits for assistance, inadequate responses to call bells, and inconsistent medication administration. Reports of patients not receiving timely pain relief, delays in routine care like bathing, and even missing doctor visits paint a picture of a facility where staff burnout and turnover may erode reliability at times. Families also recount incidents of miscommunication, lost or delayed personal items, and equipment or room concerns that undermine a sense of safety and dignity. The repeated mentions of such experiences, alongside reports of high costs relative to perceived value, suggest that the consistent, high-touch care necessary for long-term residents remains situational rather than guaranteed.

To make an informed decision, prospective families should structure their visit and inquiry around concrete care patterns and accountability. Ask for a clear explanation of nurse and aide turnover and the typical cadence of nighttime coverage. Request specifics on med-pass timing, how orders are read and double-checked, and who is responsible if a discrepancy arises. During tours, observe how therapy sessions are staffed and whether residents who need help receive timely assistance from aides and nurses alike. Inquire about housekeeping routines, shower frequency, laundry, and the handling of personal belongings. Finally, probe the facility's process for addressing complaints, follow-up on deficiencies, and what changes have been implemented after past concerns.

In the end, ProMedica Utica Ridge represents a pragmatic choice for rehab-focused care with a strong therapy backbone and a pleasant environment. It should be prioritized by families seeking meaningful progress toward returning home and who can actively participate in care planning and oversight. For those whose primary requirement is unwavering 24/7 reliability, meticulous medical management, and consistently proactive staffing across all shifts, alternatives should be considered seriously. The right fit hinges on aligning expectations with the facility's ability to deliver steady, attentive care every day, not just on good stretches of rehab-focused weeks.

Located in Davenport, Iowa, this area offers a range of healthcare services, including obstetrics and gynecology specialists, allergy and asthma associates, and family health partners. There are also several pharmacies nearby for easy access to medications. In terms of dining options, you'll find a variety of restaurants such as Jersey Grille, Taco Bell, and Panera Bread. For entertainment, there is a Cinemark theater nearby and several parks for outdoor activities like Garfield Park and Vander Veer Botanical Park. Additionally, there are hospitals in close proximity like Genesis Health Group and Select Specialty Hospital for any medical needs that may arise. Places of worship like St John Vianney Church provide spiritual support within the community. With its convenient location and array of amenities, this area may be worth considering for senior living.

Physicians

• Obstetrics And Gynecology Specialists, PC (0.5 miles)
• Allergy & Asthma Associates (0.5 miles)
• Dr Bovenmyer (0.8 miles)
• Family Health Partners of the Quad Cities (0.9 miles)
• ENT Professional Services, PC (0.9 miles)
• Mississippi Valley Surgery Center (0.9 miles)
• Mississippi Valley Surgery Center & Endoscopy Center (0.9 miles)

Pharmacies

• Hot Shots Nuclear Medicine (0.6 miles)
• Pharmacy Services of Quad Cities (0.6 miles)
• Walgreens (0.9 miles)
• Target Pharmacy (0.9 miles)
• Walmart Pharmacy (1.4 miles)
• Walgreens (1.5 miles)
• Main Healthcare Pharmacy (1.6 miles)

Restaurants

• Jersey Grille (0.7 miles)
• Taco Bell (0.8 miles)
• Raising Cane's Chicken Fingers (0.8 miles)
• Portillo's Hot Dogs (0.8 miles)
• Culver's (0.9 miles)
• Chick-Fil-A (0.9 miles)
• Dynasty Buffet (1.1 miles)

Cafes

• Starbucks (1.1 miles)
• Panera Bread (2.1 miles)
• Starbucks (2.9 miles)

Theaters

• Cinemark Davenport 18 IMAX (1.2 miles)

Parks

• Garfield Park (1.3 miles)
• Vander Veer Botanical Park (2.3 miles)
• Lindsey Park (2.3 miles)
• Junge Park (2.6 miles)
• Vander Veer Fountain (2.6 miles)
• Veteran's Memorial Park (2.7 miles)
• Glen Armil Park (3 miles)

Hospitals

• Hogren Melissa J OD Hogren Melissa Optometrist (1.7 miles)
• Genesis Health Group, Endocrinology (2.3 miles)
• Trinity Human Service (2.6 miles)
• Select Specialty Hospital (2.6 miles)
• Select Specialty Hospital-Quad Cities (2.6 miles)
• Select Health Systems (2.7 miles)
• Genesis Cancer Care Institute (3.2 miles)

Places of Worship

• St Paul The Apostle School (1.8 miles)
• St John Vianney Church (2.2 miles)