ProMedica Utica Ridge

Pros

• The staff was kind enough to bring a meal to the patient who felt uncomfortable going to the lunchroom.
• The nurse intervened positively when the aide was unable to accommodate the patient's request for a blood pressure check.
• The facility was described as brand new and very clean, indicating a good standard of upkeep.
• Family members appreciated the care provided initially and expressed gratitude for the staff's friendliness at first.
• The family showed concern and care for the patient by staying until they were escorted to lunch, demonstrating strong support during their stay.

Cons

• The aides refuse to accommodate patient requests for blood pressure checks and do not provide timely assistance when needed.
• There were significant delays in cleaning soiled items, with a wash cloth left unchanged for four days.
• Patients experience neglect, such as call buttons left on the floor and long wait times for help with basic needs.
• Family members are unaware of care protocols, leading to confusion and frustration about meal assistance for the patients.
• Overall care is described as inadequate, with staff appearing disinterested and prioritizing their own convenience over patient needs.
• Despite high costs for care, the quality of attention provided to patients is perceived as very poor.
• Staff members often congregate away from patient areas instead of attending to residents' care requirements.

Review

The accounts shared by families regarding their loved ones’ experiences at a particular healthcare facility depict a concerning picture of care standards and staff responsiveness. While some positive aspects, such as timely admission during a critical time before a holiday, are acknowledged, the overall sentiment leans heavily toward disappointment and frustration with the treatment received. These narratives raise significant questions about the quality of care provided to patients in what is supposed to be a supportive environment for recovery.

One family described an incident where their frantic relative was unable to tolerate a blood pressure check on the upper arm, leading to an uncomfortable confrontation with an aide who refused to accommodate the patient’s request for a lower arm reading. It wasn’t until a nurse intervened that this issue was resolved. This scenario highlights not only issues of compassion but raises alarm over staff training regarding patient needs and preferences—fundamental aspects of patient-centered care that seem to have been overlooked.

Moreover, instances of poor hygiene left unaddressed exemplify larger systemic failures within the facility. A dirty sink stain remained for days, cleaned only after persistent complaints from family members, while soiled washcloths were left in use for four days before they received fresh replacements following another request. Such neglect undermines basic standards of cleanliness that are crucial in maintaining patient health and comfort. The delay in responding to hygiene requests further amplifies concerns related to staff attentiveness; patients deserve prompt attention regardless of circumstances.

Compounding these issues of neglect was the apparent lack of adequate communication between staff and families concerning patient needs and schedules. For instance, meals intended for patients were not delivered on time or were left uneaten due to delays in assistance from aides—a particularly distressing situation given that one family waited anxiously for their loved one’s escort to lunch while others potentially faced missing meals altogether. This lack of information led families to feel powerless and frustrated as they struggled to navigate the logistics necessary for their loved ones' well-being.

Additionally, reports indicate chronic understaffing or inefficiency among aides—staff who frequently preferred socializing at nursing stations rather than attending directly to patient care at bedside. Incidents recounted by relatives described lengthy waits when patients activated call buttons for help; responses appeared delayed both times, leaving vulnerable individuals waiting unnecessarily long periods without assistance.

Finally, it is essential to address financial considerations against expectations set by such facilities. Many families expressed outrage over paying premium costs—upwards of $6,500 per month—for what they perceived as inadequate care and unmet basic needs. This financial burden adds another layer of anguish during already difficult times when families expect compassionate support alongside competent professional services.

In conclusion, these reviews serve as powerful testimonials highlighting critical shortcomings in patient care within this facility. They underscore the need for significant improvements focusing on attentive caregiving practices that prioritize dignity and respect while addressing fundamental hygiene standards and communication protocols effectively. Families entrust caregivers with their most vulnerable loved ones; thus ensuring quality service is not merely advantageous—it is imperative.

Located in Davenport, Iowa, this area offers a range of healthcare services, including obstetrics and gynecology specialists, allergy and asthma associates, and family health partners. There are also several pharmacies nearby for easy access to medications. In terms of dining options, you'll find a variety of restaurants such as Jersey Grille, Taco Bell, and Panera Bread. For entertainment, there is a Cinemark theater nearby and several parks for outdoor activities like Garfield Park and Vander Veer Botanical Park. Additionally, there are hospitals in close proximity like Genesis Health Group and Select Specialty Hospital for any medical needs that may arise. Places of worship like St John Vianney Church provide spiritual support within the community. With its convenient location and array of amenities, this area may be worth considering for senior living.

Physicians

• Obstetrics And Gynecology Specialists, PC (0.5 miles)
• Allergy & Asthma Associates (0.5 miles)
• Dr Bovenmyer (0.8 miles)
• Family Health Partners of the Quad Cities (0.9 miles)
• ENT Professional Services, PC (0.9 miles)
• Mississippi Valley Surgery Center (0.9 miles)
• Mississippi Valley Surgery Center & Endoscopy Center (0.9 miles)

Pharmacies

• Hot Shots Nuclear Medicine (0.6 miles)
• Pharmacy Services of Quad Cities (0.6 miles)
• Walgreens (0.9 miles)
• Target Pharmacy (0.9 miles)
• Walmart Pharmacy (1.4 miles)
• Walgreens (1.5 miles)
• Main Healthcare Pharmacy (1.6 miles)

Restaurants

• Jersey Grille (0.7 miles)
• Taco Bell (0.8 miles)
• Raising Cane's Chicken Fingers (0.8 miles)
• Portillo's Hot Dogs (0.8 miles)
• Culver's (0.9 miles)
• Chick-Fil-A (0.9 miles)
• Dynasty Buffet (1.1 miles)

Cafes

• Starbucks (1.1 miles)
• Panera Bread (2.1 miles)
• Starbucks (2.9 miles)

Theaters

• Cinemark Davenport 18 IMAX (1.2 miles)

Parks

• Garfield Park (1.3 miles)
• Vander Veer Botanical Park (2.3 miles)
• Lindsey Park (2.3 miles)
• Junge Park (2.6 miles)
• Vander Veer Fountain (2.6 miles)
• Veteran's Memorial Park (2.7 miles)
• Glen Armil Park (3 miles)

Hospitals

• Hogren Melissa J OD Hogren Melissa Optometrist (1.7 miles)
• Genesis Health Group, Endocrinology (2.3 miles)
• Trinity Human Service (2.6 miles)
• Select Specialty Hospital (2.6 miles)
• Select Specialty Hospital-Quad Cities (2.6 miles)
• Select Health Systems (2.7 miles)
• Genesis Cancer Care Institute (3.2 miles)

Places of Worship

• St Paul The Apostle School (1.8 miles)
• St John Vianney Church (2.2 miles)